The location and the personnel were excellent. U-Haul's online process for picking up the truck was not. After multiple attempts to complete the process, the app suddenly asked for documentation never before mentioned and which I didn't have on hand. Fortunately, it was during regular business hours, so the good people in the office quickly processed my rental. But it I'd been there after hours and dependent on the app, I'd probably have ended up canceling the rental and going somewhere else.Henry V.
Customer Reviews for U-Haul Moving & Storage of Wake Forest
Pour nous contacter
Wake Forest, NC 27587
(Located in old Burlington Industries plant)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lloyd H. | Premières impressions
Thank you Uhaul!Daniel G.
Superior service! ThanksJohn A.
Alert to my needs and their suggestions of how to use the equipment was very good.Marco C.
Very helpful and friendly staff.Ruth G. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN E.
Le client n'a pas laissé de commentaire.Sean K.
Very helpful at pickup. Super helpful and friendly at the drop off. Got there when shr was about to close and go home for the night. Came out to check me out and unhook. Awesome customer serviceJAMES P.
The employees were very friendly and got me out quickly. One thing that is hard to believe is that you allow/want them to use their own phones to take pictures of renters ID's. If there is ever an Identity thief issue a Lawyer and the law will have a field day with the case. A world wide operation like yours should have a scanning mechanism for that purpose.Timothy R.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.DAVID W.
Excellent service, the GM and associate were at the location when I rented, both were over the too with fantastic customer service and getting me out the door quickly.RONALD L.
Very good service and personnel were professional and helpful.HENRY A.
Awesome staff, friendly, professional, and helpful.Thomas D. | Premières impressions
Le client n'a pas laissé de commentaire.JUDITH M.
Le client n'a pas laissé de commentaire.JASON C.
Great visit and customer service.HAROD D.
Le client n'a pas laissé de commentaire.INETA M.
Very nice people helped us set up the two dolly!Alden M.
this location was great the person who checked in my truck was friendly & courteous. great experienceEdward L.
The corporate site needs to be updated. If I had not called days before I picked up my rental, I would not have had what I needed. The location, corporate had, hadn't done uhauls in over a year.CASSANDRA H.
I will definitely use your storage place again if needed! Merci.floleshia g. | Expérience générale
Le client n'a pas laissé de commentaire.Cecile W.
Le client n'a pas laissé de commentaire.Cody M.
Le client n'a pas laissé de commentaire.Kevin U.
Manager was very helpfulSteven B.
Very professional and efficient return.Gregory P.
Le client n'a pas laissé de commentaire.Megan B.
Staff is very friendly, polite, helpful and knowledgeable.TAMMY J.
Great service! Very happy!DERRYL R.
Le client n'a pas laissé de commentaire.mark B.
Le client n'a pas laissé de commentaire.Lewis E.
Staff was friendly, and very helpful starting my storage unit. Great experience!!Scott K. | Premières impressions
Le client n'a pas laissé de commentaire.Kindeya N.
Staff at this facility were very helpful, friendly, accommodating, and able to assist me with last minute changes to my reservation.TANISHA D. | Premières impressions
The entire crew is very professional at all times. I've spoken with the manager there and he was very professional and very knowledgeable of the business as well. This location is excellent and when good services are set at the top of the chain then the lower employees usually follow with the same.April A. | Premières impressions
The staff was great!Yolanda B. | Premières impressions
Le client n'a pas laissé de commentaire.Revonda W.
Le client n'a pas laissé de commentaire.Julio G.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.SAMIR I.
Wonderful manager and staff - friendly, knowledgeable and efficient. A lovely comraderie between all the staff who have all worked together and ensured I've always had the best possible rental booking, moving, and storage experience. Highly recommend them and will continue to use them.Doroteia B. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S.
Management and staff show excellence and integrity. I'll keep going back and renting from them (even if a little more pricey) as long as they continue to demonstrate customer focus.RUSSELL W.
Le client n'a pas laissé de commentaire.Paul B.
Easy drop off.Johnathan W.
The staff were very corteous and professional.Darrell G.
Awesome staff and expedient. This location is prime for me and close to my home address.LEON K.
Le client n'a pas laissé de commentaire.JULIE H. | Expérience générale
Great service.Leigh M.
The truck I had was awful. Drive like u was on Rocky Mountains the truck was jerking.Shekinah P.
Le client n'a pas laissé de commentaire.britney j. | Expérience générale
You could put a flashing lights, or bigger sign at night to turn in trunks, pointing at the canopies location. ThanksWENDELL H.
Le client n'a pas laissé de commentaire.Rachel L.
The staff are always helpful and friendly. My items were in storage for months - no pest issues. I love this location.Amanda D. | Expérience générale
Le client n'a pas laissé de commentaire.Dhwanendra R.
Le client n'a pas laissé de commentaire.PHILLIP P.
Le client n'a pas laissé de commentaire.CARL C.
Le client n'a pas laissé de commentaire.BAHIJ D.
Le client n'a pas laissé de commentaire.ADAM G.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.AUBREY W. | Expérience générale
Le client n'a pas laissé de commentaire.William I.
Staff was exceptional.DEREK E.
This location was very easy to drop the trailer off.Rob R.
Your online check in app needs help. Key drop is hidden, as multiple people were looking for it.Brian W.
Tell customers up front one way rentals cost WAY MORE! I was surprised at how much extra one way was vs return to same place.BRANDON S.
Logan got us set up showed us the unit and explained the whole set up, was very helpful. Being we needed to move in after hours it would have been helpful for the sliding doors to opetate. We were forced to use the small door in stead. We made it work but if he had any type of bulky items that wouldnt have worked.Rhoshika T. | Premières impressions
Le client n'a pas laissé de commentaire.jake F.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Service was great.Sharon C.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.Alisan O.
Le client n'a pas laissé de commentaire.Thomas C. | Premières impressions
Le client n'a pas laissé de commentaire.Swathi Y.
Le client n'a pas laissé de commentaire.Shabaka W.
The associate at pickup was fantastic. I believe he is also a local high school teacher too. One of the nicest people I've met in a long time. Super helpful, very informative and did a great job of explaining the value in rental insurance I had never heard before.Regina C.
Great staff, very helpful, and the facility was very clean.Stephen C. | Expérience générale
Le client n'a pas laissé de commentaire.JERRY S.
Nothing everything was great good customer service and very polite toward customer keep the good work up thanks.Shirl K.
This location make a bad situation better. I made a online reservation a week in advance for a truck at another location to show up and find out corporate is purposely over booking trucks. When I arrived at the original location there were no trucks and the person inside called all the surrounding stores to find me something for my move. My bitterness has nothing to do with local employees verse uhaul in general. It's not there fault they were set up to fail. Uhaul will not be my first choice going forwardâ€¦. Employees at both stores talked about how this happens every weekend so I know it's not a mistake or an accident.RAYMOND R.
Le client n'a pas laissé de commentaire.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Tabetha S. | Expérience générale
Truck smelled really bad of cig smokeKEVIN C.
Le client n'a pas laissé de commentaire.RANDY C.
The trailer was quite old and dinged up. And the appliance dolly had no rubber padding on it. I should not have had to pay for that.Mark B.
Le client n'a pas laissé de commentaire.DENNIS L.
I reserved a trailer and 1 doz moving blankets . The place I picked up my trailer from had no blankets . Had to drive to another uhaul site to get my blankets which was 20 mins more from my house .Michael G.
Le client n'a pas laissé de commentaire.Joseph G. | Premières impressions
The employee Tom went above and beyond checking me in and moving me into my storage after hours. GREAT CUSTOMER SERVICE!!TRACY P.
The rental truck smelled of smoke. If you are allowing smoking in your vehicles you should designate smoking and non smoking vehicles. The person who was assisting me has allergies, and this was a problem for him.BRIAN B.
Just wish there was a winch on the trailer. Aside from that, this was the smoothest uhaul experience I've ever hadMICHAEL I.
Have larger signs showing where the key Dropbox is located.Avery F.
Not muchDAVID H.
Le client n'a pas laissé de commentaire.Wade P.
Le client n'a pas laissé de commentaire.ZYRA O.
Le client n'a pas laissé de commentaire.ROBERT M.
Nothing ðŸ‘ðŸ˜ŠJames L.
Le client n'a pas laissé de commentaire.ANA M.
Need more parking spaces.pepper P.
Le client n'a pas laissé de commentaire.James S.
There were a few issues but GM was awesome and took care of things immediately and this took place after hours so many thanks to him!!ANNA C.
Le client n'a pas laissé de commentaire.ERIC S.
the staff could not be more helpful when i needed them most!! I made a mistake trying another storage facility and they totally let me down at a critical time in my move and U-Haul saved the day !!! Much Thanks to all involved!!!WILLIAM G. | Premières impressions
Great customer service! Very impressive operation!Nicholas D.
Le client n'a pas laissé de commentaire.Curtis F.
Danny was great - very helpful and knowledgeable!Shaunda F.
Le client n'a pas laissé de commentaire.DAVID W.
Didn't Have The Truck Size I Reserved Available Way In Advance. Not Cleaned, Broken Side Window Broken Door, As A Result My Furniture Was Damaged. Had Not Left Lot and The Size Truck Need Was Given To2 Young Girls After Been Told Size Truck Was AvailableLINDA B.
I need to be able to call the location directly and not have to go to a call center. The woman who delivers and picks up Uboxes is GREAT and I've been thankful for her over the last two years of deliveries. She's been consistently wonderful.jennifer S.
This location is great and the process to return vehicles is very efficient and convenient.JUTTIE H.
Le client n'a pas laissé de commentaire.Bernice U.
Le client n'a pas laissé de commentaire.Takesia M.
Le client n'a pas laissé de commentaire.Damon E.
Nothing. Everything was top notch!Tad Y.
Every time I go to use the truck share (checkin application) I run into HUGE problems. After struggling for almost 30 minutes to try to capture a photo of the dash that the program would accept, I gave up and had to come back to the location the next morning when they opened. Trying to get help over the phone wasn't useful either; spent so much time on hold my phone battery was wearing out.Stephen M.
Le client n'a pas laissé de commentaire.ROCIAL C.
Thank you so much for helping me from the move down here from Maryland everything was great and well very nice people that work thereTaniqua A. | Expérience générale
Le client n'a pas laissé de commentaire.RUTH M. | Premières impressions
Le client n'a pas laissé de commentaire.Jackson C. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen G. | Premières impressions
My transition from NY to NC was made smoothly 4 years ago. I rented a box that was transported to NC and later rented a storage room. My storage was always clean and I felt secure that my property was safe. I even appreciated the area for reuse. I was happy to meet someone who was able to use furniture that I had put out. PLEASE ALWAYS keep that feature. The staff was always friendly, informative, and polite. Thanks for a satisfying 4 years at your facility.WIlliam H. | Expérience générale
Le client n'a pas laissé de commentaire.Denise M. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara K. | Expérience générale
Le client n'a pas laissé de commentaire.ALFORD M. | Expérience générale
Great service and communication. The opening hours of the office are amazingly long, it is so convenient!Alex H. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin N. | Expérience générale
Overall good but my unit was too far away for me. I am a senior.Donna B. | Premières impressions
Le client n'a pas laissé de commentaire.Bernice U. | Expérience générale
Le client n'a pas laissé de commentaire.AYANA H. | Premières impressions
Le client n'a pas laissé de commentaire.KYONI D. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin N. | Premières impressions
Great customer service!Debra J. | Premières impressions
Le client n'a pas laissé de commentaire.LINDSAY M. | Premières impressions
Le client n'a pas laissé de commentaire.camryn m. | Premières impressions
Great staff.Candace R. | Premières impressions
I could see myself buying this place one day💪🏾🙏🏾🙏🏾🙏🏾William G. | Online Move In
Le client n'a pas laissé de commentaire.Lori C. | Premières impressions
Great staff and excellent pricesDavid C. | Premières impressions
Love the service of this uhaul company. Other Uhaul places need to learn from this one. I would recommend this site over and over again. I go by a lot of Uhaul companies just to come to this one.Virginia B. | Premières impressions
Absolutely terrible. Was overcharged $100. Used a 26' truck and drove it 12 miles round trip. NO DAMAGE, NO GAS USAGE. Because of what? Can't even get anyone on the phone to discuss. Worste experience with moving companyRachel R. | Premières impressions
Staff was exceptional. Really went out of their way to helpDion R. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen W. | Online Move In
On site staff were extremely helpful when I asked for help! Blue ribbon serviceBrian H. | Online Move In
Friendly staff and easy process!Clara N. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory B. | Premières impressions
Staff who assisted me was very professional, friendly, and knowledgeable. He adjusted my original order to a larger unit. Walked me through the steps for entering and exiting my storage unit. Explained what to do in case of an emergency, how to alert Uhaul staff.Doris B. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHYBRIAN G. | Premières impressions
The staff here is truly fantastic. Very customer focused and great to work with. The facility is everything I was looking for climate-controlled storage (size of units, security, ease of access, cleanliness, ...). Also, having a one-stop shop for all my moving and storage needs was super convenient.Peter B. | Premières impressions
The representative at the desk was very helpful!!floleshia g. | Premières impressions
It would be nice to have a couple trash cans on the property. I know you don't want people filling them with a bunch of junk, but there was nowhere to throw away anythingMeagan G. | Online Move In
Le client n'a pas laissé de commentaire.Leah T. | Premières impressions
The BestsJerry A. | Premières impressions
Deena and Logan were incredibly helpful in getting me just the right fit for my storage space. They along with Gerald were pleasant, personable, and professional! Big thanks to them!!Deborah A. | Premières impressions
Although, there was a minor problem with my original contract because the name was wrong, I had to get a new contract. The problem with that was a higher price of $15. Since, I couldn't pull up the original contract & didn't remember the size & actual price, I accepted the new contract.Destiny C. | Premières impressions
The staff was friendly and the locker was clean. I just wish they had checked out the truck when I got there and turned it in so I could get a receipt that day. I am worried that I could get dinged for not enough gas, incorrect miles, or damages that were already on the truck. But I am sure it will be fine, that peace of mind would've just been comfortable.Patrick B. | Premières impressions
S.O.David P. | Premières impressions
Le client n'a pas laissé de commentaire.Tarrell R. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth F. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie C. | Premières impressions
Quick and easy to setup. I did the first part online.Johnny W. | Premières impressions
SERVICEGalen M. | Online Move In
Le client n'a pas laissé de commentaire.Lauren G. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Premières impressions
Le client n'a pas laissé de commentaire.Richard T. | Premières impressions
Le client n'a pas laissé de commentaire.MARION G. | Premières impressions
Le client n'a pas laissé de commentaire.Carlon R. | Premières impressions
The units were very clean as was the parking area, Thw staff was very friendly and helpful.SHELDON C. | Premières impressions
First month free a good inducement. Easy access and free use of moving carts helpful.Alton M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Very helpful staff. Nice, clean facility. Thanks much.Terry K. | Premières impressions
Everyone at the office is very professional and courteous.Jacquelina A. | Réservation
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