Évaluations des clients U-Haul Moving & Storage of Walker's Point

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Walker's Point

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Cindy O. le

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Le client n'a pas laissé de commentaire.

Peter K. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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Truck had trouble starting

Cinthya R. le

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The Manager provided excellent customer service.

Jolene P. le

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Be professional!!!!!!

Isabel R. le

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Personnel was very pleasant

Chris M. le

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Computer system took forever to complete transaction. Also, the trailer originally selected was defective which further delayed the process. Not happy with U Haul!

Jason G. le

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I would only recommend because there’s usually car haulers there and I don’t have to go across town to a different location...outside of that, there should really be some retraining on customer service. The drop off lane was full and I could barely get the trailer in there. Maybe if the worker helped instead of being on his phone, things would’ve went a lot smoother.

Samantha W. le

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Le client n'a pas laissé de commentaire.

andy S. le

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Le client n'a pas laissé de commentaire.

Gail P. le

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Le client n'a pas laissé de commentaire.

Toni Denise E. le

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Truck latch got stuck on the way down so I had to drive around w the back door open. Thankfully this was when the truck was nearly empty, but this could have been very unsafe

Shanitta H. le

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Le client n'a pas laissé de commentaire.

Jay Z. le

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Why are trucks not rented with a full tank of gas? I was confused when I returned the truck concerning the proper fill level. Full is full. Where is 7/8ths?

Raphael S. le

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Vary good service

luis A. le

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Le client n'a pas laissé de commentaire.

Katherine K. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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Le client n'a pas laissé de commentaire.

Cindy O. le

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Le client n'a pas laissé de commentaire.

ALEX S. le

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When I went to return the vehicle it took a while for the person to check it out. He started cleaning it before he checked the mileage and gas. I was in a hurry and that took about 15 mins but other than that everything was good

John E. le

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Nothing really. The staff was friendly and nice and the facility was nice. I checked the vehicle out quickly and checked it in quickly. Thanks again for everything.

Tyler S. le

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It was a fine experience

Abby L. le

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I felt a little ripped off by the pricing. The vehicle was promoted as a $20 rental, but they then charge you per mile. Maybe I missed that in the fine print, but I’m usually really good at reading through that, so I didn’t expect an extra $40 on my bill. Then I was given a chart for how to fill the tank once I was done using it. I had issues understanding/reading the chart, so I accidentally added $10-$15 more in the tank than I needed to. When I asked if I get refunded for that or if they balance that out if I went over the projected miles, & I was told, “haha nope. All I do is thank customers when they do that.” So quick to charge another dollar for an extra mile or refund me a dollar for a mile I don’t use, so I find it weird that there’s no way to give me some kind of credit if I significantly over-fill the gas tank. Instead, they laugh & essentially say thanks but no thanks.

RICHARD J. le

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Have some customer service training for your employees I was there 10 months ago and it was a completely different staff way friendlier way more helpful definitely didn't like the way the manager on duty name David after I told him the experience I had before with another manager that it was nice and they got gave me this truck he said why we don't do it maybe that's why he got fired I think it's unacceptable for a manager to have that kind of attitude I can see why the employees have the same attitude terrible customer service and I hope someone from corporate sees it's not just the manager of the location I also think you should diversify your place with a little more races not one person was of Hispanic or Latin origin and that's a very common place for Hispanic people what are they going to do if I'm going to come in there and speak Spanish and don't speak English have the same shity attitude I got from the manager

Rick P. le

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Tire pressure was low in both wheels of the tow dolly. I had requested a different pickup location and was forced to go to a different one.

Brian S. le

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Front desk clerk was not very friendly or outgoing. Seemed like she didn’t like working there

Tyler S. le

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Le client n'a pas laissé de commentaire.

Jared W. le

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Le client n'a pas laissé de commentaire.

Kelly A. le

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Le client n'a pas laissé de commentaire.

Elizabeth L. le

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Drop off, many trucks were blocking entrance and had to leave truck on the street

Daniel F. le

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Le client n'a pas laissé de commentaire.

Rhonda T. le

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Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Helen P. le

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We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

JOSEPH C. le

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Née to control the mice a little better

Daniel F. le

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Everything was good people knew what they were doing and friendly

Heber V. le

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Thanks for the service I received im realli thankfully.

Christina M. le

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Friendly staff, easy access to units, convenient location.

Melvin lee O. le

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No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Connie-Shawan B. le

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We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

leon w. le

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Great customer service

Leah k. le

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Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Daren H. le

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The place is very well kept with friendly stuff and great rates.

joan l. le

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Person helping me was new, and couldn’t find my unit......but he was very nice!

Stanley M. le

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Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Brenda H. le

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Fast and courteous

Itzel S. le

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Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Elizabeth A. le

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Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Sherricka P. le

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Very nice place.

aida s. le

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Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

mickie l. le

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Everything went wonderful

Tammy W. le

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worked well for my moving needs

Brian L. le

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Great facility, friendly. Helpful staff. Great experience!

Hilda G. le

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Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Siearra r. le

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Great customer service

WENDY C. le

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Always courteous and helpful any time I came in to talk to staff. Thanks.

bernice b. le

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Thank u ! u haul your service was well needed

Diana h. le

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Very great service

SY S. le

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Thanks

Kyle C. le

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The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Francisca M. le

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None.

Jeffery O. le

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Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Steven S. le

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When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

NIcholas L. le

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Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

edgar s. le

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Client service was very friendly and helpful.

STEPHANIE B. le

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The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

Mary R. le

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The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Elva C. le

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This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Dee K. le

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People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Sharlenare W. le

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Thanks a lot

DALE R. le

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I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

LUTHER LEE F. le

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Outstanding facility and staff.

Tiffany H. le

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The wipers need repairs.

Corianne M. le

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The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Angela L. le

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Good service

LOWELL P. le

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Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

Bryan L. le

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Good storage and access to ramps and carts.

john k. le

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Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

LESLEY B. le

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I will definitely use uhaul again if I find need to. Thanks for the excellent service.

CHRISTINE D. le

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Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

kelly k. le

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Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

Tim C. le

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With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

masiqua d. le

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N/A

CHRIS E. le

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There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.