Customer Reviews for U-Haul Moving & Storage of Walker's Point

7 031 évaluations

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

None that I observed

bill W. 
Évaluation :
4

Your after hour drop off process via the website was not easy

Douglas R. 
Évaluation :
1

My things have not been able to get them because you don't know anything about it I've picked up 2 boxes and I'm not getting any where with the other

wayne B. 
Évaluation :
1

My husband was smacked in the face with the tow hitch while at the drop off location, during business hours. While dropping off the tow dolly early in order to more easily unload the truck, there was a staff member in the return equipment line. After WE, my husband and I, unhooked the vehicle (with some minor help from the staff due to one of the metal chains, placed by the uhaul person at the pick up location, being stuck), the staff member instructed me to back off the tow dolly, after confirming that I was clear to back up, i began to back the car off the tow dolly and the tow hitch popped up and hit my husband solid in the face. The staff member was standing directly next to him and was watching him. Why did the staff member not warn him to back away or just tell me to wait until my husband was clear of the area? My husband now has loose teeth and likely a facial scar. He is lucky he didn't knock put any teeth or chip them and/or break any bones in his face. The staff was only minorly concerned about the welfare of my husband after the incident. Why was staff not more involved in the return of the equipment? We had to do everything ourselves including unhooking the metal chains, to undoing the ratchet straps, and extending the ramp to drive off the tow dolly. The only thing the staff did was roll the tow dolly out of the was after our vehicle was off the tow dolly and minor help with the stuck metal chain. The tow dolly was also taken off during business hours and we later dropped off the truck after hours following all of the steps outlined. We were told that there would be no issue with dropping of the tow dolly early and the truck to follow. I am just waiting for the staff to not check in the tow dolly. We would love to contact this store directly, but ALL phone numbers lead us to the main uhaul menu, which takes hours to get to the "correct" person, which is not on site at the storage center. The customer service system is terrible as well. The system does not nessicarily get you to the correct representative even if you follow the prompts correctly.

Kimberly P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

selena M. 
Évaluation :
3

The place was busy but staff was helpful or maybe to helpful trying to find stuff for people. My irritation started that I had to drive to Milwaukee to get a truck to begin with so nothing against the store itself

john H. 
Évaluation :
3

I didn't get the names of the two workers , one was female..long nails and an attitude out of the ordinary. The other was a male black hair and rude , other than our crossing it was a 50/50 so so visit

Florencio O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K. 
Évaluation :
2

Be more detailed about returning equipment and certain charges

Mikieala S. 
Évaluation :
3

Again, very similar experience to the location that we picked the vehicle up from. It appeared to be under-staffed, the wait time was long and the employee that handled us lacked customer service skills.

Casey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yazmin R. 
Évaluation :
2

Don't rent a truck that has 155000 miles on it that rides like a tank the steering had at least 3 inches of play in the wheel and the rear tires were way past their useful life im just glad we did not brake down on the side of the road. Oh Ya I forgot that the door did not seal so you have a wind sound the whole time the truck was in motion very loud.

freddie L. 
Évaluation :
5

The service was excellent.

GEORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
4

The real issue is that Devon Storage was were my initial reservation was for, never answered the door. Uhaul customer service got me a reservation at this location after waiting 45 minutes at the first location. This location gave me a truck with snot on the steering wheel, clearly not cleaned with a 1/4 tank of gas. When I prefilled I'd need the truck for considerable mileage, just another waste of time and annoyance. I've spent well into the 4000 dollar range with uhaul in the last 7 years and this experience has me leaning towards trying home depot in the future

Ryan P. 
Évaluation :
5

Excellent customer service

Reba L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marial G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
3

The service was very good and they went above and beyond in getting me a truck, but it had issues like a big chunk was taken out of one of the front tires, and it was missing a front turn signal, both of which I missed on the pre-trip inspection. The vehicle also shook badly while going down the road. But I was able to move and in the end that's what matters.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Sabre the deliver driver was incredible

Nickie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denesha H. 
Évaluation :
5

Keep up the friendly staff

J RUDI S. 
Évaluation :
3

The app we were told to use to check our van in/out was not working. When we dropped of the van, we had to be on hold with customer service for 45mins to make sure the van was marked as returned. Not impressed.

Matthew N. 
Évaluation :
3

Mouse dropping all over furniture. Homeless people sleeping in units

Justin G.  |  Expérience générale 
Évaluation :
4

They did not have enough people to cover the rush of customers that were in line at the peak time of rental check out, other than that I was pleased with the entire experience, friendly courteous, and knowledgeable staff both at pick up and drop off!!!

Delano T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zac W. 
Évaluation :
4

The truck's air conditioning didn't work.

Garry L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennah C. 
Évaluation :
5

Ok, wow! The staff have really turned this location around. IT was awesome then sucked with the turnover. Now everyone was friendly and courteous! Thank you! People don't realize how stressful moving can be and to have a staff that has your back at the time of rental is wonderful!

Christopher W. 
Évaluation :
5

Had what I needed and easy in and out.

Robert H. 
Évaluation :
4

The emailed details regarding locker#, access code, etc should include building number. (I had to ask at the counter.)

Michael M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
3

make sure your trucks get better cleaned, and try to remove some of the bad odors in your vehicles

Matias B. 
Évaluation :
2

This is not the staff employees fault. Like many other large corporate businesses they are understaffed and I believe that is there business model because where else are you going to go?

STEVE H. 
Évaluation :
5

There was a little soil in the trailer. We had tarps, no big deal.

James G. 
Évaluation :
3

UHaul charged us for 2 additional gallons of gas. UHaul didnt give us a full tank to start which it ALWAYS should so we know how much gas to put in to make it like we got it instead of somewhere below F but above 3/4 of a full tank. My husband filled it and was sure it was where it was at when we got it. Uhaul thought differently and charged us their rate. Be careful of UHaul taking advantage of this - WATCH YOUR GAS LEVEL...ask for a full tank would be my recommendation!!!

MATTHEW N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

margret J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarence l.  |  Premières impressions 
Évaluation :
4

just dropped off truck in parking lot... they were extremely busy and had trucks lined up to be checked in.

KATHERINE N. 
Évaluation :
1

I Drove from Kenosha…to Milwaukee to Only find out that the location didn't Leave the keys in the lock box… I then had to take my entire family out at 6:00 am the next day to make the same drive… the 50 credit didn't cover the gas

Michael D. 
Évaluation :
5

We cannot say enough about the wonderful service we received from the many helpful employees we dealt with including Sierra, Kayla, Shaun, Tiffany ,and especially driver Margie. We would definitely recommend U Haul to anyone needing a storage solution. Thank you for all your help.

Richard and S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DULCE V. 
Évaluation :
5

The only issue I had with this location was that it seemed like they were also a little short staffed. There were only two people on the lot taking truck returns and there was a line halfway around the block. The attendants were clearly stressed and frustrated, but still friendly and informative.

Eric Z. 
Évaluation :
5

Great experience overall. Pickup was easy, drop-off was simple and fast. Knowledgeable folks at this location to help answer any questions.

Muhammad S. 
Évaluation :
1

I was told I only had to worry about the rental fee and a variable fee per mile driven, but instead I received 2 additional $30+ fuel fees. When I tried to resolve this issue via online chat on the UHaul website, the employee I was having a conversation with cut off the conversion and left me without a resolution. Terrible customer service all around.

Matt S. 
Évaluation :
5

For after-hours return, there should be an option if you don't scan the barcode to check. I dropped my keys in the slot but I didn't have any closure on the situation because I didn't scan the barcode

Lance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany A.  |  Premières impressions 
Évaluation :
3

I had mouse dropping in all my furniture. Inside the storage locker floor. Found a dead mouse on the locker floor as well.

JUSTIN G.  |  Expérience générale 
Évaluation :
5

Thank You for the service, and easy to rental.

Mayra S. 
Évaluation :
2

Don't overbook.

Ryan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

margret J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARRIE W. 
Évaluation :
1

The storage has roaches. I understand people comes from different walls of life. The size honestly says to me that they've been here for awhile.

Ashuanti E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
4

The wait time to talk to a representative was awful. I was in Milwaukee trying to get a location drop off and it said it would be an hour hold. Then we got disconnected. I called another number was on hold for 15 min. The customer service representative was absolutely wonderful! Just wish there was not such long wait times and more wonderful employees to answer the calls.

Crystal H. 
Évaluation :
3

I could NEVER got through via phone to this specific location. Was always transferred to the main U-Haul operator. I had a specific question I needed to ask that location. So I gave up trying. When I was there picking up my vehicle and no one other customers were at the location I called just to see if they would pick up. Again, went to main U-Haul customer. Not sure why they even post the phone number for this location. Also, when checking in it was not a very friendly experience. The workers were not very friendly. This location was not busy. Felt just like a number in line.

Thomas B. 
Évaluation :
1

Took me nearly 3 weeks and multiple times contacting Uhaul support to get my account closed out after moving out of the unit. Customer service was beyond poor and made what was a relatively easy and smooth experience very frustrating. I would not recommend doing business with this location to anyone. Also the move out date is marked at 7/28/22 but I actually moved out on 7/11/22.

Mitchell E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Genises G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eloy s.  |  Expérience générale 
Évaluation :
5

Return all does not work and your help line I waited on hold for 30 min and got hung up on

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyechong M. 
Évaluation :
3

No one wants to be at a uhaul…for the most part. But to get an attitude or no emotion or eye contact at all from the staff is just plain wild. We were disappointed in the experience.

Julie O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marybelle G. 
Évaluation :
5

Nice friendly staff

Max G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda E. 
Évaluation :
5

First time to rent a trailer & the representative helped me and showed me everything and it was very hot & sunny. Merci

Shehab R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lois M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul N. 
Évaluation :
3

Make your parking lot easier to navigate and don't block the entrances and exits with the trucks if you're still going to rent out equipment

Faith F. 
Évaluation :
2

The lock did not unlock - had to get assistance. Lucky that someone was there. We received the uhaul with little gas and the cab smelled awful. Overall, not pleased with the presentation. The truck worked to move my items, but the check engine light also came on during the trip.

Josue B. 
Évaluation :
5

Excellent front office people. Great return people. Excellent all around.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roberto R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
5

Place of pick up was nice and people were very helpful. But the truck itself is horrible. Worst seats they can have can barely adjust them, radio sounds terrible there's no USB port to listen to your phone or even charge it. Mirror are adjusted manually. There's no way you can see the car you're towing while on the run. No cruise control? Really for a truck you use to cross the country there's no cruise control.

Juan Carlos S. 
Évaluation :
5

Excellent service à la clientèle

Audrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE H. 
Évaluation :
1

The van was covered in human pee. They did not warn the drop off location about our experience which meant they were very confused as to why we were mad. It was not fun. There is no way we should have been given that truck covered in urine, honestly I'm not sure I'll use uhaul again, certainly not that location.

Victoria S. 
Évaluation :
5

Keep up the good work!

Bernard S. 
Évaluation :
1

I ordered a ubox for self-delivery. The uhaul computer system wouldn't allow the the store to dispatch the ubox so I had to pay $45 to rent a truck, load all of my stuff, bring it to uhaul, then cross load it into the ubox. Had to pay for the truck and also load my stuff twice in 100 % humidity. Finally, the store said that it wasn't their fault so they weren't able to do anything to make this right for me. Very unhappy and terrible experience.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

According to my banking account i was charged twice...once at pickup and again at drop off

Jill C. 
Évaluation :
2

This whole ordeal was a mess, and I'll likely never go with UHaul again.

Maxwell F. 
Évaluation :
5

Poor service. I went outside twice to find the truck, 3 people were at the desk, nobody wanted to show the truck to me. I was rented a truck with a broken windshield, a check engine light on, and the receipt they gave me showed a tank 3/4 full when it only had 5/16 full showing in the vehicle. When the truck first started, it seemed like it was burning oil.

Timothy W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lauren P. 
Évaluation :
5

Keep up the good customer service and cleanliness.

Michael T. 
Évaluation :
5

None I can think of. Everything went smoothly

James R. 
Évaluation :
4

Why do you charge 33 dollars for not even a quarter of a tank of gas. Ridiculous

Takayla H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna L.  |  Online Move In 
Évaluation :
3

Clean out trucks, etc. the cup holders were sticky as were the handles to close the passenger doors. Truck also did not have a 1/4 tank of gas. I had to put gas in it just to get to my first destination. Very dissatisfied

Christine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Paul Charle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRECIOUS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Guys were super nice and made it easy to rent felt like I've known them my whole life great work environment

Cedric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyrstle l.  |  Expérience générale 
Évaluation :
1

Gave us a storage unit with someone else’s locked things in it.

Marissa K.  |  Expérience générale 
Évaluation :
5

Muy bien service gracias

Carmen M.  |  Expérience générale 
Évaluation :
5

Nice clean facility

Michael W.  |  Expérience générale 
Évaluation :
5

The person that helped me was very patient, helpful and nice to work with (Monday, June 27, 5:30pm)

GREGORY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LATOYA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE M.  |  Expérience générale 
Évaluation :
5

Thank you for sharing your room at the time of need.

vivla g.  |  Expérience générale 
Évaluation :
4

All employees were helpful and friendly. The only problem I had was you have no access to your storage after 10 p.m., which I found a bit inconvenient. Over all good service. Clean facility.

Ashley C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne B.  |  Online Move In 
Évaluation :
1

First, our designated building had no carts for us to use. Second, The staff gave me a unit that already had a lock placed on it. I called for help, waited 20 mins, but was on a tight schedule so went to start moving things in. They left because "no one was there" - we called them to come back and remove the lock, while we waited we everything into that unit. When they finally arrived, they said they couldnt help me. She gave me the wrong unit and I needed to move everything to a new unit and n a completely different building. This not only made the already stressful moving experience more stressful, but it wasted about 2 hours of our time and energy because of the staff error and lack of attention to the issue when it occurred. For the trouble of moving everything a SECOND time, they said they would give me a free month of rent and we agreed. When I went to verify the free month they said they will actually only give me 20 % off, but couldn't verify that this actually happened. Overall, very poor service and attention to detail. I can't confirm if I have actually received anything back for the issues but I wanted to communicate to this to hopefully avoid this issue for anyone else. After already moving into a unit, it is unacceptable to make someone move again. The issue should have been caught and remedied immediately, hopefully it will for future patrons! After I move out I will likely not recommend this to anyone else

Heather M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marybel c.  |  Expérience générale 
Évaluation :
5

Good Customer Service Great Team Work 💯 Fast service with finding unit , signing up nd seeing unit

Marlo A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
5

Loved the experience. I was able to go at any time, and the service was great.

Jesica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA H.  |  Premières impressions 
Évaluation :
3

The only concern was evidence of mice in the storage unit; that said there were traps in unit to eliminate them.

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE R.  |  Premières impressions 
Évaluation :
5

Friendly staff very helpful thank you

Antonio A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYLEN M.  |  Premières impressions 
Évaluation :
3

Only thing I had problems with was dropping off and I tried calling the 800 number nobody would assist me I waited and waited I just left the keys in the dropbox

YAMAIRA G.  |  Premières impressions 
Évaluation :
5

Helpful and friendly personnel! I felt comfortable.

Brian W.  |  Premières impressions 
Évaluation :
5

Staff was very knowledgeable and helpful.

FRANK F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler D.  |  Expérience générale 
Évaluation :
3

Filled out information on website than when getting there I had to do it all over. They didn't have the unit I requested. The unit first given was a corner unit in a triangle shape. Went back and asked for another one and checking my account I was going to be charged for 2 unit.

Sharon N.  |  Premières impressions 
Évaluation :
1

Employee yelled at me about not directing me to park in right location

ALEJANDRO A.  |  Expérience générale 
Évaluation :
2

Gave truck no working blades

Heather G.  |  Premières impressions 
Évaluation :
5

Great attitude

TYWON R.  |  Premières impressions 
Évaluation :
5

I will forever do business with the S. 1st St location in Milwaukee, WI. The staff there are always so helpful!

SIEDA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan t.  |  Expérience générale 
Évaluation :
4

Getting a hold of the store was not successful

Amanda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee M.  |  Expérience générale 
Évaluation :
4

My only issue was difficulty with online site. It kept saying there was an error on their side and they were working on it.

Linda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

verna e.  |  Expérience générale 
Évaluation :
3

Employees seemed to park their cars inside blocking me to being able to have choice. It is what it is.

Dillon V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASTRID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy D.  |  Premières impressions 
Évaluation :
5

The facility didn't seem to be very clean. We visited our storage unit several times within two weeks and the same garbage that was laying there when we got there was still laying there outside the storage facility when we left. Also at the doorway there seemed to be an accumulation of a lot of garbage people might've just left there. My husband said the bathrooms were disgusting. I never visited them

DAVID M.  |  Expérience générale 
Évaluation :
5

Awesome Awesome

Karen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marelis m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Careena B.  |  Expérience générale 
Évaluation :
3

The storage Drop off area was full of garbage (food) items people leaving things behind. My husband said the bathroom was disgusting. I opted not to use bathroom.

DAVID M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destinie g.  |  Premières impressions 
Évaluation :
2

I've rented from Uhaul for every single move. This was the first year that I experienced such poor customer service. From the truck I had requested not being available day of (and the staff struggling to think of a solution for over half an hour) to my storage room move out not being processed for over a month. I was sent emails and mail threatening to put a lien on property in the storage unit despite moving out on the 11th of November. I tried calling the Walker's Point location multiple times and was always redirected to the Corporate number. Customer service reps for Corporate sent the Walker's Point location emails to tell them to get in contact with me, but they never did. Finally, I got a final bill yesterday reflecting my move out within the free month, no mention of late fees or anything. I assume it is because the staff finally took the time to actually go to my unit and see that it was cleaned out and empty. I will not be using Uhaul in Milwaukee for future moves. The only good thing you have going for you is being cheaper, but I would gladly pay more money to avoid the headaches I experienced this time around.

Madeline O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo L.  |  Expérience générale 
Évaluation :
5

Thank you for he move!

CHAD S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon J.  |  Expérience générale 
Évaluation :
2

Staff is very unprofessional. Don't talk to your customers like they are your friends. Be compassionate when someone presents a problem to you, instead of acting annoyed that you have to follow up, respond to customers emails in a timely manner, allow customers to call the actual store itself if they need support. Found a roach on my belongings (how often are you exterminating?) Also, was charged for the month of December even thought my belongings were removed before the end of November. Spoke to the manager who said he would take care of it, still waiting for my refund…Just overall a ghetto experience. Would NEVER recommend anyone to this facility, nor will I be returning.

PRISCILLA R.  |  Expérience générale 
Évaluation :
5

everyone was awesome, and was very easy to do, thanks

Karen L.  |  Premières impressions 
Évaluation :
3

It was overall ok... At the beginning the staff made a lot of mistakes with the account and personal information but after several tries, it was fixed. Also, the bathrooms at the storage were always dirty and the drop off area. Everything else was ok.

Gina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonia H.  |  Expérience générale 
Évaluation :
3

I ask your staff member if I can use the bathroom and told me that the bathroom floor was still wet, I had to hold it til I got home.

Leslie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura k.  |  Premières impressions 
Évaluation :
3

Getting the truck was fine, but the storeage location was a problem. 1st they rented me a store that was already rented. I didn't find out til we were there with a truck full and couldn't unload. Then they switched the rooms but I had to get a smaller room. From 10x15 to 10x10. Then I go with 2nd load and the card doesn't work on it's after hours so I had to keep the truck overnight for another night to have the card fixed so I can get into unload the truck. More fees for me. And 3 nights to move what should have been 4 hours.

Nicole W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R.  |  Expérience générale 
Évaluation :
1

We walked in everyone was sitting on there phones we were told to don't walk on there floor cause they just mopped I asked were the unit was located the man said around the corner I asked how do I assess the unit they said well I forgot to give you a key card the customer service was horrible we will not recommend or consider ever going back

Jessica R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cinnamon A.  |  Expérience générale 
Évaluation :
2

i turned in my storage unit due to how rude and ghetto your employee was who answered my call.

SUSANA H.  |  Expérience générale 
Évaluation :
3

Mal mantenimiento.. muy sucio

Moraima M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Monique A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASTRID B.  |  Premières impressions 
Évaluation :
5

Allow access to personal property 24hrs 6 days a week

MONTREALE R.  |  Expérience générale 
Évaluation :
3

I was disappointed when I couldn't get into my locker before 10pm when the sign said that the storage area was closed at 10pm

barbara r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L.  |  Expérience générale 
Évaluation :
2

I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.

Alana M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARCISA V.  |  Expérience générale 
Évaluation :
4

Need to get rid of the rodents (Rats)

Robert H.  |  Expérience générale 
Évaluation :
2

My storage units got wet due to rain. Still haven't heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.

ELEXION S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynasty P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
1

Very confusing move in and move out process. Charges, fees and billing due dates are not clearly communicated. The facility is nice and convenient, but needs more support from the staff. They should provide info instead of making the customer work for it.

Alexandra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R T.  |  Expérience générale 
Évaluation :
1

I reserved a certain storage unit in Advance, When it was time to put my belongings in storage, My size unit was no longer available. I was offered two mini units because nothing else was available. There for, I had to go across town to a different location that was more expensive as well. The fact that I traveled across town, would mean, I'm paying more for milage and gas as well. I'm very disappointed that uhaul scam there customers with inconvenience.

Claudett Z.  |  Premières impressions 
Évaluation :
1

I just got done moving to Milwaukee with my rented UHaul truck. When I arrived the front desk setup my access key to the wrong building so I had to go back to the front desk to get the correct access key for my storage unit building. As I open my storage unit there is no lock in there so I had to go back up to the front again to get the lock. In the process I received an email my reservation was canceled. When everything was moved into the unit, I dropped off the truck with a gentleman working with the UHaul drop offs. A couple days later I don't see a hold on my card or any money taken out for my UHaul truck. My order was cancelled so I'm dealing with that.

Megan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrice b.  |  Premières impressions 
Évaluation :
4

Rat traps around 🤨🤨 keep them rats out y’all!

Michael L.