Was charged for use of the dolly, didn't use it. Specifically said I wasn't going to use it when I made the reservation, was on the truck using up space anyway. It came loose in a panic stop. I told the clerk this when returning, was charged anyway. Would not recommend U-haul because it isn't about renting a truck, it is about adding as many fees as you can.WILLIAM P.
Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Pour nous contacter
Cincinnati, OH 45206
(S Of Mcmillan St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We tried doing a self- return off hours. The uhaul website was down. The staff on close for 5/23 worked with us AFTER HOURS and they were great. Even though this is not our closest location - we will use them again this fall on our next move! Highly recommend based on employee care.Jodi W.
Very prompt and helpful will returnDonte R.
Le client n'a pas laissé de commentaire.Natalie R.
Staff are friendly and fast. Truck was spotless and even smelled great! I say this every time I rent a truck - this is the best run UHAUL location in Cincinnati!Nick B.
I got a U-Haul and has some personal and financial problems. I was not sure on how or what I needed to do. The guy said I held them up with not using the truck. So I never even unlocked the car even tho I should of to take pictures of everything, the reason I didn't is because the boss at this location I know her and she is the sweetest nicest person I just met her actually but she is really really good at running this location I also really couldn't afford the storage or anything I did rent the U-Haul and got the first month free I paid for the second month are the first month and second month I moved to a smaller location a smaller storage my bad and now pretty much I'm just looking to move into a house I'm homeless and that's another thing I really can't afford much more into afford to be charged a $50 and you know I didn't even use the check or anything I tried to take it back in to my phone and it just wasn't working so yeah and you know there was nobody and so this is why I'm actually told me it not here and I'm going to call the customer service I didn't want to bother the managers because I guess you know it's Friday that's probably resting they work a lot I'm sure if there's any help I'm actually was thinking about applying for U-Haul. I know this is public public viewing but don't know if the person still works there I haven't seen him but he actually threw my stuff in the dumpster and I have told sent messages a couple times stating that this stuff in your guys U-Haul e wasn't garbage it was sentimental but it was thrown in the dumpster my brand new shoes you know how to get in my thick of dumpster so yeah I was digging in the dumpster for my brand new shoes that you how employees away plus my daughter's clothes and school stuff.Amanda S.
Mr. Hurdle was professional and engaging. He provided excellent and friendly customer service.Jenny J.
Quick and easy drop off; great serviceDaniel P.
Lisa and Maya we're amazing. The service they provide allows consumers to feel secure on the product being offered. The service started with the greeting and finished with the return! Truly amazing!Michael A.
Le client n'a pas laissé de commentaire.Maya P.
This location has very bad lack of communication very poor customer service and even lied on the contract to make it cost more after all was said and done the lady's name is Jones very very rude and ghettoanthony H.
I was unaware I needed to fill the tank. I received the equipment with only have a tank and was charge $30+ for gas. I drove less than 15 miles. Then, I returned the equipment a few minutes late but had to wait a long time to be helped but was charged for another full day. I had reserved it from 12-6, was back by 6:15 and then was not helped until 6:40 and the place closed at 7:00pm. I was charged for another full day. Had I known it was going to be the tight on time, I would have figured out how to make up the 15 minutes. ThanksJamie M.
Have more Mangers like Ms Lisa very good CS Manager will always recommend and rent from there excellent serviceDon B.
Customer service people were very friendly and helpful. I will be using them again.Dominic R.
Le client n'a pas laissé de commentaire.Caroline M.
Nothing. This was a last minute need and they went out of their way to help us and they did!! Very grateful!Victoria D.
Le client n'a pas laissé de commentaire.brenda P.
I have rented quite a few times at this particular location over the last few months and with warmer weather now here, am in need of renting more frequently. During my visit, for the first time, I was asked for a contact number to be verified. I have never been asked this before and find it to be invasive. I understand if I was it was my first time and not already in the system multiple times, but this policy is leading me to seek rentals where my relationship with the company is valued. The staff is great as always!Mona J.
Rented there Many times. They know what they are doing. You cannot improve perfection! Great people too.Richard H.
Le client n'a pas laissé de commentaire.ELLA H.
Le client n'a pas laissé de commentaire.Cedric B.
The service was great nice people and very quick and efficient. I will most def recommend this locationAmica B.
Lisa runs a well oiled machine. I can't think of anything that would make my experience any better than it was.Gary W.
Le client n'a pas laissé de commentaire.William A.
The woman who manages the store was incredibly helpful and solved a rental problem we had. Excellent service à la clientèleAnne B.
The app did not work on safari. Had to move to chrome and then all worked fine. Easy once I got the app goingKaren B.
It was finJames E.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Tabitha P.
Truck was not ready at the time reserved. Was ready over 90 minutes late.Robert B.
Check trucks for leaks on the inside.Angela W.
great crewNIGEL C.
The customer service was excellent.Angila M.
Le client n'a pas laissé de commentaire.Deion M.
Super friendly and efficient. Drop off was a breeze. Would recommend this location to anyone.Jennifer C.
Le client n'a pas laissé de commentaire.Darin F.
We only used the truck for just under 24 hours, (3pm - 2:30) May 2, 2022.... on my BIRTHDAY! We were charged for 2 days when we dropped the truck off in Swanton. Doesn't seem to be quite fair! Good thing it was only a ten foot truck.Rob G.
Le client n'a pas laissé de commentaire.Conar P.
The staff here were friendly and accommodating. They made it painless to extend my reservation when I needed my truck rental for longer that expected, and even made sure I wasn't charged for items I had reserved but didn't use.JESSE D.
Always a great experience and very convenient.Attila P.
I always get prompt and courteous service at this location - both going out and on return.Henry B.
Le client n'a pas laissé de commentaire.maricha B.
Le client n'a pas laissé de commentaire.Craig F.
Dropped off truck and the man said a receipt would be emailed. I did not receive a receipt.Yahvel P.
Keep yo the hood workqianna G.
Le client n'a pas laissé de commentaire.Geoffrey E.
Le client n'a pas laissé de commentaire.Robert E.
Everyone was wonderful 😊from start to finish!The place was really clean and so was the van I rented.Everyone was happy and helpful.SHannon G.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Tracy M.
I was just a bit confused on which truck was mine and had to try the key to each one to find the number that matched, but the Owner who checked me in was FANTASTIC and SO nice and honestly, being a young woman renting and driving a uhaul for the first time I was pretty nervous, but she made the experience incredibly positive AND it was the most comfortable vehicle I had ever driven! Seriously I wish I could get the car seats for my car! and the rearview camera was a complete surprise and helped a ton! Merci.Dana M.
Le client n'a pas laissé de commentaire.Eamon M.
Very friendly! Fast and efficient service!Renee D.
Le client n'a pas laissé de commentaire.JASON R.
No comments.Jophiel M.
The team was amazing at making sure they understood my needs and made the equipment recommendations to ensure my project was successful. I'd definitely rent again when the need arises.Victoria M.
Le client n'a pas laissé de commentaire.Molly H.
Le client n'a pas laissé de commentaire.michael P.
Everything was on time, price was fair and employees were very helpful.BHARAT K.
This is one of the very best UHAUL locations in the country! Lisa and her team are professional & helpful. Thank you again Nicholas B.
Amber was a great help in making sure our Uhaul and storage needs were correct and suitable for our needs. I appreciate that she went above and beyond to make sure we were satisfied customers.Elisa H.
Le client n'a pas laissé de commentaire.David S.
Customer service was very goodWILLIE J.
The older man on 4/17 was extremely rude when dropping off the uhaul. There was no room to pull into the drop off section of the lot. I had to park on the other side of the building. When I told the older man, he was extremely upset that I had did that. Also did not check the uhaul out until an hour after I left from dropping off the truck at 9:52. Extremely rude staff at the desk.Jared S.
Le client n'a pas laissé de commentaire.Elizabeth R.
Check in was easy except they overcharged our credit card. Check out took a half an hour standing in line, which we wouldn't have had to do if they hadn't overcharged our card.William S.
I received courteous service very friendlymichael H.
Le client n'a pas laissé de commentaire.TEVIS A.
Le client n'a pas laissé de commentaire.Denise R.
I appreciated the owner's customer service attitude. She was great. The folks at this location are ALWAYS great. She explained some storage options which were very helpful as our business is located just down the street from this UHaul location. In the future, we will (for sure) consider this location for short term storage needs. Looking forward to our next rental need.TIMOTHY P.
I have used many U Haul locations in the city. This is by far he BESTNIGEL C.
Le client n'a pas laissé de commentaire.TERRI K.
The team is great to work with.Ennis T.
Le client n'a pas laissé de commentaire.nikko N.
Customer service was awesome!!!!!Michael T.
The website does not work nor load quickly. They didn't have the key at the counter even though the website told me to go to the counter. This experience made my moving day hellMia B.
Lisa helped me with truck rental. She was very efficient with getting me a vehicle for my needs that day!Adreon C.
It was just right.Renee C.
Le client n'a pas laissé de commentaire.Dawn S.
You are doing well just the way you areKhadija T.
I scheduled the installation of my hitch 7 days in advance and the estimated install-time was 50 minutes. In reality, I spent over 3 hours at the U-Haul dealer waiting for the job to be completed. I'm also not happy with the way the vehicle's plastic bumper is crimped on top of the hitch bar. Not enough was trimmed off the plastic before the hitch was secured.Thomas C.
actually i feel cheated; one invoice says estimated $80ish cost(s) but another says $120ish. im concerned because the desk agent asked me about mile range, i said inside of 100miles, he said lets just make it 50, i said probably more like 60-75 miles round trip. i was not told to have the truck back by 10pm(closing) but isnt there a charge for that? i asked about return after closing and was told do everything w/in the app then drop the key in the lockbox. the app said i'd receive a $4 rebate(?) - for returning the truck past the guage mark - i actually returned it on full(!) i saw no mention of it over either receipt! by the time you receive this you should also have received payment in full. Not A Happy Customer! Do Not Share My Information or add me to any list(s)Pat K.
Le client n'a pas laissé de commentaire.Deonica J.
Le client n'a pas laissé de commentaire.Natalie B. | Expérience générale
Le client n'a pas laissé de commentaire.Louvenia W. | Premières impressions
Le client n'a pas laissé de commentaire.Eric B.
The store was great, but the mover helper were extremely bad, late, slow and damaged my furniture and walls. I wonder what kind of drugs they were on. Not only that they up-charged me because they were slow, I needed to unload 50 % of the truck myself with a 70 year old man because they were too exhausted. They were extremely good at taking breaks and smoking a lot. Worst experience ever!Mario N.
Excellent customer service and very accommodating. I recommend this location for your truck and storage needs!!!Lisa C.
Le client n'a pas laissé de commentaire.Doris B.
Just keep doing what you are doing. Maybe acknowledge customers when they come in, even if you are with another customer or on the phone with one, so we don't think you're ignoring us or it allows us to have a sense that even though you are helping someone else, we are still important. I've seen it done at other places and that is one reason I go back to them. Otherwise, thank you for all that you do, provide and supply. It really helped during this period of loss for me Blessings.Terrance G.
There are things missing from my unit a whole bed includedKei-Lah M. | Expérience générale
Mrs Lisa and her staff were Excellent. And the Storage area workers we're as wellTONY W. | Premières impressions
I can think of nothing. Equipment was clean and in good working order. Service was very courteous and prompt.Roger H.
Le client n'a pas laissé de commentaire.Vivian J.
The overall experience was outstanding! Truck was in great shape, the process was easy to pick up/return, super convenient location, and the added information about where to find the truck was a great touch. An associate came out to make sure everything went well. Highly recommend and will go out of my way to pick up from this location.Justin G.
Staff and equipment were great! Would defintely recommend.RYAN G.
Le client n'a pas laissé de commentaire.GRACE S. | Expérience générale
Everything is good no changes need to be madeAngela W.
Le client n'a pas laissé de commentaire.Dustin W.
It was nice to interact with a human being. The shop was very clean and they were so helpful.Thomas B.
The restriction about using only international license is really troublesome when is not indicated on the website, that was a waste of time when I attended to rent the truck with my Mexican license, thanks God I knew a friend with a valid American license, please have this information clearly statedGiovanni R.
Le client n'a pas laissé de commentaire.DEMETRIUS S.
The staff was friendly, helpful and efficient.MIchael R.
Le client n'a pas laissé de commentaire.Donna P.
I appreciated the fast/friendly service and overall professionalism the owner provided. In addition, the value added benefit of a larger truck at the price of a smaller truck we a huge benefit to my budget. Upon return, the owner was very friendly and even enjoyed a conversation after the return was complete. Thanks!!!Peter H.
Not convenient hoursLILLIEANN S. | Premières impressions
The people was very nice and great at there job and they made you feel like a great friend and familycharles t. | Premières impressions
Le client n'a pas laissé de commentaire.Rita H. | Premières impressions
Great prices, very clean, helpful staffAmber L. | Premières impressions
Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.melvin p. | Premières impressions
Le client n'a pas laissé de commentaire.Denise J. | Premières impressions
Le client n'a pas laissé de commentaire.LAKILA S. | Premières impressions
Le client n'a pas laissé de commentaire.ASHLYN S. | Expérience générale
Le client n'a pas laissé de commentaire.Lashawnda B. | Premières impressions
Le client n'a pas laissé de commentaire.REGINALD W. | Expérience générale
Le client n'a pas laissé de commentaire.GWENDOLYN S. | Expérience générale
Le client n'a pas laissé de commentaire.DeFranco C. | Expérience générale
Le client n'a pas laissé de commentaire.Ajda R. | Premières impressions
Lisa was very helpfulJasmine D. | Expérience générale
Le client n'a pas laissé de commentaire.TYJAE B. | Premières impressions
Le client n'a pas laissé de commentaire.Ajda R. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM R. | Expérience générale
Le client n'a pas laissé de commentaire.ARTIS G. | Expérience générale
Le client n'a pas laissé de commentaire.Josephine H. | Expérience générale
Things were good. The storage unit was just over priced for the sizeWILLIE L. | Expérience générale
Le client n'a pas laissé de commentaire.DUSTIN J. | Expérience générale
The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.TAMMY T. | Expérience générale
Le client n'a pas laissé de commentaire.Charlene C. | Expérience générale
Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.Dejuana C. | Premières impressions
Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.SHIQUITA S. | Premières impressions
Lisa and the staff is really super they do a good job and helping you out there very supportiveMICHAEL R. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda P. | Premières impressions
Le client n'a pas laissé de commentaire.MONIQUE J. | Expérience générale
The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Mary C. | Premières impressions
Le client n'a pas laissé de commentaire.Marlena W. | Premières impressions
Le client n'a pas laissé de commentaire.FELICIA D. | Premières impressions
My only issue were the elevators. They were very old and I was nervous using them.Sophia H. | Expérience générale
Le client n'a pas laissé de commentaire.christy n. | Expérience générale
Le client n'a pas laissé de commentaire.LINCOLN C. | Premières impressions
I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!CHUCK S. | Expérience générale
Love the staff they are reasonably fairTAMMY T. | Premières impressions
Leasegpodfortimepermitted itisgood.Valerie C. | Premières impressions
There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.SHANE A. | Premières impressions
Le client n'a pas laissé de commentaire.angela e. | Premières impressions
Great staff, everyone was helpful on each visit. I would certainly recommend this facility.Charles W. | Premières impressions
Le client n'a pas laissé de commentaire.VANESSA W. | Expérience générale
A U-Haul certified tech should check the door access coder across the street.antoine w. | Premières impressions
Le client n'a pas laissé de commentaire.danel s. | Expérience générale
The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome CHADASHAH Y. | Expérience générale
Le client n'a pas laissé de commentaire.Sapphire H. | Expérience générale
Two black men were outstandingTracee C W. | Premières impressions
Le client n'a pas laissé de commentaire.Daphne R. | Expérience générale
Great experienceArthur L. | Premières impressions
Le client n'a pas laissé de commentaire.christopher w. | Expérience générale
Great staff, very helpful and insightful.Charles W. | Expérience générale
Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be doneSharonda P. | Expérience générale
It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.Cynthia C. | Expérience générale
Lisa and her staff are top notch!!! Super awesome we have this U-haul on speed dial for our moving and storage needs!!!James B. | Premières impressions
Le client n'a pas laissé de commentaire.LATASHIA W. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole J. | Expérience générale
s/oTarra B. | Premières impressions
Le client n'a pas laissé de commentaire.Sharonda P. | Premières impressions
Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.randy w. | Premières impressions
Le client n'a pas laissé de commentaire.Ta'Riayah W. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary A. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN S. | Expérience générale
I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OKKIMBERLY W. | Expérience générale
Le client n'a pas laissé de commentaire.sharon l. | Expérience générale
I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.Khadija T. | Expérience générale
Lisa was kind, helpful and very accommodating.KIMBERLY L. | Premières impressions
Le client n'a pas laissé de commentaire.Kim T. | Premières impressions
Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)Kellie E. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah R. | Expérience générale
Great office staff. They were extremely helpful and friendly.CHUCK S. | Premières impressions
The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️NICEA M. | Premières impressions
Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.SYDNEY R. | Premières impressions
The staff was very respectful and helpful are very politeDiana W. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY J. | Premières impressions
Great customer service and friendly staff. I highly recommend them for your storage needs.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Kalala L. | Expérience générale
The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.Angelique M. | Expérience générale
Le client n'a pas laissé de commentaire.Josh B. | Expérience générale
Le client n'a pas laissé de commentaire.Kurt B. | Expérience générale
I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..FAITH A. | Expérience générale
I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.JOHN K. | Expérience générale
complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAYMichael R. | Expérience générale
Le client n'a pas laissé de commentaire.Zihao Y. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Storage too small fir the price.Glenn C. | Premières impressions
Storage too small for the price but better than keep stuffs in my truck.Glenn C. | Expérience générale
Thank you for making out moving experience as easy as possible.VALERIE H. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly H. | Expérience générale
The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.james g. | Expérience générale
Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!VALERIE H. | Premières impressions
I particularly liked the consideration that the staff gave me. They were very helpful.EDWARDV S. | Premières impressions
Le client n'a pas laissé de commentaire.Mashya W. | Expérience générale
Amber was very friendly and accommodating for the needs that I had. Great location and great staff!Stuart H. | Premières impressions
Le client n'a pas laissé de commentaire.EBONY G. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff M. | Expérience générale
My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.ELISABETH C. | Expérience générale
The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!PATRICK P. | Expérience générale
Le client n'a pas laissé de commentaire.Javisha M. | Premières impressions
Jasmine was amazing! She went above and beyond.ANDREW S. | Premières impressions
I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get offCierra C. | Premières impressions
Wasn't shown/escorted to storage unit. Didn't know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.Noah S. | Premières impressions
Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.Michelle J. | Premières impressions
Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?SAMUEL J. | Expérience générale
Le client n'a pas laissé de commentaire.SHERRI A. | Expérience générale
Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.Charles D. | Premières impressions
The freight elevator was broken so had to use the personal elevator...made the process way slowerAngelique M. | Premières impressions
The only thing that it is to expensivenathaniel w. | Premières impressions
Staff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul teamJosh B. | Premières impressions
Le client n'a pas laissé de commentaire.SENICA L. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory T. | Expérience générale
Expensive and definitely hauntedLucas K. | Expérience générale
There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.timothy c. | Premières impressions
It was secure but no lights. Otherwise it was good and very clean and dryWalter P. | Expérience générale
I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks JasArnita S. | Premières impressions
Le client n'a pas laissé de commentaire.COURTNEY D. | Expérience générale
Le client n'a pas laissé de commentaire.valetta m. | Expérience générale
Le client n'a pas laissé de commentaire.norma c. | Expérience générale
The reason we are moving out is because my son is deceased. Thank you. Bernice HenryOMAR H. | Expérience générale
I had some trouble with my reservation and u-box but Lisa and her team were extremely helpful and responsive. I deeply appreciated their problem-solving and assistance! I've been using this u-haul location for my moving needs for years because the staff is always wonderful.kyle s. | Expérience générale
Le client n'a pas laissé de commentaire.Erica B. | Expérience générale
The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.Annabel B. | Premières impressions
Le client n'a pas laissé de commentaire.Tim S. | Online Move In
Le client n'a pas laissé de commentaire.norma c. | Premières impressions
Staff was excellent! No complaints.amanda h. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy C. | Expérience générale
The place is dark and not maintained and staff is not very nice nor helpfuladam o. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole J. | Premières impressions
Le client n'a pas laissé de commentaire.Jerome D. | Expérience générale
My key card didn't work. I went there to ask about it and the lady there took it and then said it will be fixed "in 5 'minutes" and when I got back there in the evening it still didn't work. I've been using U-Haul in jersey and I liked it there but this branch is so unprofessional and I will be taking my business elsewhereadam o. | Premières impressions
I love that this location is always fast and to the point. Noone wants to sit at a uhaul for an hour getting a truck or storage unit.JACQUELINE H. | Expérience générale
Le client n'a pas laissé de commentaire.Latasca T. | Premières impressions
Lisa was honestly the most helpful person I've encountered in sometime. She was very knowledgeable and pleasant and you should be happy to have an asset like her.JOHN K. | Premières impressions
Le client n'a pas laissé de commentaire.annetta w. | Premières impressions
Le client n'a pas laissé de commentaire.Ajamu C. | Expérience générale
Outstanding service and support!VANESSA W. | Premières impressions
Wouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storageMIKE H. | Expérience générale
I was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.anthony d. | Expérience générale
The branch manager Lisa along with her staff were nothing but professional understanding and honest when it came to the storage services they provided myself. I had my storage for almost a year here and was completely satisfied.Brad W. | Expérience générale
Le client n'a pas laissé de commentaire.dewayne h. | Expérience générale
Le client n'a pas laissé de commentaire.Kayla T. | Premières impressions
The Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.ROBIN B. | Expérience générale
The location is VERY convenient Modernized facility is in progress we hope!!!CHADASHAH Y. | Premières impressions
Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.Dejuana C. | Premières impressions
Still using, very safe and secureoranette k. | Premières impressions
Le client n'a pas laissé de commentaire.John R. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie C. | Premières impressions
The 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.henry b. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher W. | Expérience générale
Le client n'a pas laissé de commentaire.ebony l. | Expérience générale
Le client n'a pas laissé de commentaire.ETHEL L. | Premières impressions
Not enough room to commentRyan J. | Premières impressions
Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.chris e. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN W. | Premières impressions
Le client n'a pas laissé de commentaire.Angela W. | Expérience générale
Le client n'a pas laissé de commentaire.Andre T. | Premières impressions
Jasmine and Dorothy are great workersWYNEEK J. | Expérience générale
The only problem I had was the inconvenience of moving the ladder to get to my unit.michelle d. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence C. | Expérience générale
Sebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guybeverly h. | Expérience générale
I was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.Madeline M. | Expérience générale
Le client n'a pas laissé de commentaire.donald G. | Expérience générale
Le client n'a pas laissé de commentaire.Paula S. | Expérience générale
Lisa was so helpful. She really knows her stuff and explained things so well. Love her!!!!lloyd R. | Expérience générale
We had a space that was unlit so hard to see inside. Used for three months and when we moved out, our stuff had mouse poop all over it.Suzette M. | Expérience générale
Everyone was friendly and helpful but the experince was not as easy as renting the truck. We were assigned a unit and then moved the truck. We waited one hour for our turn at the elevator. The first unit we were assigned was to small so we had to switch units. This was our mistake due to ignorance of what we really needed. The staff was very accomdating. The next unit required a different elevator. There was no wait this time but it was not on the ground floor so the staff had to come out and lower it. They were were happy to do that for us. The unit we were assigned was already rented so we had to go back and get another unit. Once again, the staff was pleasnt andaccomodating. The third unit was available, dry and clean. So it worked out in the end. However what we thought would be a 30 minute unload and store turned into a 3 hour comedy of errors. The elevators were the biggest hassel. Through it the staff was very pleasant and helpful.Tim B. | Premières impressions
Lisa was great she helped us out so muchINAAM S. | Premières impressions
Le client n'a pas laissé de commentaire.Anna B. | Premières impressions
When Lisa took over as manager things changed for the positive. She's a gem. also kudos to Daman (sp) who helped so much on the move out.VIRGINIA A. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher W. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
When I originally rented my storage suit I reserved a truck and storage unit. Truck rental went smoothly until I showed up to my storage unit a half hr before close to get my things set up and was turned away because "I have to be there 45 minutes ahead" even though the website says after hrs access. I then was charged an extra day rental and extra miles for my truck. I started a dispute and was never contacted back, every time I called in the person I needed to speak to was "out of town". Not happy with my service received.miles w. | Expérience générale
Le client n'a pas laissé de commentaire.Grandison E. | Premières impressions
Lisa and her staff were all very attentive , generous with their time and very personable!Latasha G. | Premières impressions
Le client n'a pas laissé de commentaire.Jaihla A. | Expérience générale
Equipment is always clean and dependable.kevin h. | Expérience générale
Very good and easy experience 👍 I will come back as an return client and I will refer ones there if needed.Ciara J. | Premières impressions
Both Roland and Lisa were friendly. Roland was extremely helpful.brian s. | Premières impressions
Service was Great!Andrea W. | Premières impressions
Ms. Lisa helped me with renting a uhaul, Ms. Lisa was very nice and she was very professional, I would highly recommend Ms. Lisa.cynthia e. | Expérience générale
Great staff at this location, very helpful and fastNick Z. | Expérience générale
....Jeanette C. | Expérience générale
Poor customer service, staff inconsistent with policies, very inconvenient to access, area dark and dirty-looking. I will never use U-Haul storage again!Janina M. | Expérience générale
Overall the customer service at this store was horrible. The facility was clean but not very well maintained. This creates conflict with it's customers in my opinion.daryl c. | Expérience générale
Your employees are very professional....explains everything on the contract....& helpful....Ronnie W. | Premières impressions
I have nothing critical to say. The staff at uhaul is always great!Andrew J. | Expérience générale
Will use againalica s. | Expérience générale
Very smooth service and operation they have everything I need to move by and storage unitsjermey l. | Premières impressions
Gm was unprofessional, I was talked to like I wasn't a paying client, my clothes was molding, smelly, bug( roaches was in my unit that I paid 205 a month. Very,very upset . That's why I moved .RONNELL H. | Expérience générale
Had to wait a bit for the new customer service rep, but he was polite.Vera J. | Expérience générale
You care about money. Not people. I will never recommend uhaul for anyone: and will actually discourage them from using it here.jocelyn m. | Expérience générale
Once again it took over an hour to access our storage unit. Every other employee seemed to not know what to do, while those who did were overworked and scrambling.Frank D. | Expérience générale
It was incredibly easy to move things in and out! The hours are difficult if you work monday-Friday but the manager, Nathan, is THE GREATEST.Barbara R. | Expérience générale
Great customer service & knowledge of services offered. Very helpful & understanding. Thankyou.shenelle w. | Premières impressions
Worked exactly the way as advertised. Staff was helpful and facility was very convenient. Will come back when the need arises.GRIFFIN B. | Expérience générale
I rented for a very short time. The staff was very helpful and accommodating to my needs. A very positive experience.Cathy F. | Expérience générale
Move in date Saturday morning 5-18-19mount auburn c. | Premières impressions
Even though I showed up very very late and close to closing the guys still helped me move in and were extremely understanding. Great group of employees here.chancey f. | Premières impressions
I found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.donald b. | Premières impressions
NEVER AGAIN!!! THESE PPL WILL STEAL YOUR MONEY IF CARD ON FILE,LIKE THEY STOLEN FROM ME SEVERAL TIMES.DONT USE UNLESS YOU LOOKING TO BE "STOLEN" FROM. THIEVES......Jeanette B. | Expérience générale
Everyone was helpfulharvest s. | Expérience générale
Thanks Lawrence for your knowledge and patience.You made my experience worth trying Uhaul on Gilbert again.james b. | Expérience générale
Not very happy will never use Uhaul again. Very poor.Jeanette B. | Premières impressions
My items were stored in this facility for 6 years completely untouched and practically dust free. All of my items looked as if I moved in yesterday. Far exceeded my expectations!CHEYENNE A. | Expérience générale
Horrible experience. It took over an hour to find an available unit. I had to walk around with them to speed up the process to find a unit... a lot more issues that i'm not listing too.Chad H. | Premières impressions
Nathan and Larry took great care of us, thanks!Gregory Z. | Premières impressions
Nathan Smith did an excellent job resolving an issue we had with some boxes we had delivered from out-of-state. He runs the Gilbert Avenue store with great skill and talent.Gerry G. | Expérience générale
The managers we very pleasant and helpfulStacy J. | Expérience générale
Thanks for helping with the door.carol w. | Premières impressions
I had a month of free storage and they kept telling me I couldn't put my stuff in my unit unless I left the unit open they then scrapped my belongings and auctioned off the rest and tried to charge meJoe A. | Expérience générale
I was 700 miles away and kept trying to call. The corporate call center was not so pleasant. But the men at the storage facility on location in Cincinnati were very helpful and very pleasant.CATHERINE C. | Expérience générale
Everything was satisfactory or better.Larry E. | Expérience générale
I do not understand how it is my driver's license ended up from Cincinnati Ohio to somewhere down in Alabama all 17 different accounts or why you all will allow something like this to happenmichelle w. | Réservation
This was my first experience with storage facilities and hopefully my last. The whole process of me closing my account/unit was horrendous. It took months for me to get an answer on abandonment.John R. | Expérience générale
So much went horrible that this doesn't even allow enough space for me to put it all but to some it up. I called corporate and got transcripts of the conversation so that I can take this further.Jeaneen H. | Réservation
Hi I actually rented from NORTHSIDE? - the gentleman who helped me Monday was AWESOME - I came in 5 minutes til close + felt so bad about it - but I was desperate for a truck + he helped me big time!Emily V. | Réservation
A great experience and very nice van and the employees were superdonna b. | Réservation
I reserved a 5x7x7 storage space when I arrived I was told that the storage space was 2 blocks away and not in the main building, I had to pay more money per month for another space. Not happy.Karen R. | Réservation
moved out of my storage a chair was forgotten I called customer service someone was suppose to call me back after looking no one called I drove there and got an “oh well “ attitude from the employee.christinn j. | Expérience générale
Very unprofessional and unorganized! The elevator is really scary! U don't know which floor is what!Brandy H. | Réservation
Great facility and crazy friendly people. They have dollies and carts for you to use for free and I was able to stay a little past closing once without any issues. Will use this location againCarl M. | Expérience générale
The Call Center could use some trainingCRAIG N. | Réservation
Lights in hallways were not always on. No lighting in units.paul m. | Expérience générale
We arrived with our truckload of stuff before the office was closed only to be told they didn't have keys for our unit. Then when we moved out they didn't record it and continued to bill us.Anna O. | Expérience générale
The times I accessed the storage unit there were issues with the operation of the door. Likely these have been fixed. Personnel were efficient and helpful. Parking lot smallBRENDA C. | Expérience générale
The storage facility is pretty well maintained and taken care of. However, the hallways are narrow after the first floor, which makes sharing the space difficult at times.Matthew K. | Expérience générale
The staff was extremely helpful.Molly L. | Réservation
All employees were very friendly and helpfulLauri M. | Expérience générale
BienKorey K. | Expérience générale
We stored my son's belongings from college for the summer, great location was only 10minutes from Cincinnati Christian university. Friendly and informative staff. Everything was great! See you soon.Levetta W. | Expérience générale
Didn’t rent from Gilbert Ave. Rented at dalton ave. No truck available at GilbertKeith O. | Réservation
Very, very poorly managed facility. I received late notices every single month even though we have automatic payment. The manager is never available and can never be reached.Brian C. | Expérience générale
Everything was well-maintained and the staff was very professional.Stephen B. | Expérience générale
Over a weekend we moved to a new apt; Mon. returned to put a few things in storage that didn't fit but Uhaul had their lock on it ready for someone else. They didn't contact us to confirm.... beware!Chris P. | Expérience générale
Gary was incredibly helpful for a first time mover and u-haul user. He and his staff were easily accessible and always willing to answer the smallest questions. Could not have made this move easier!Swathi P. | Expérience générale
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