Customer Reviews for U-Haul Moving & Storage of Walnut Hills

7 421 évaluations

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The exhaust on the unit we rented was very loud.

Thomas J. 
Évaluation :
3

The truck needs to go see a mechanic… I drove 20 mph in that slow truck it was awful

TANYA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

The staff was friendly and helpful! I was able to get what I needed quickly and without any difficulty.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Indraneel R. 
Évaluation :
5

Great employees

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ennis T. 
Évaluation :
1

I received the wrong truck

Zachary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANYELL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUIANA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAD L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daune M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hayley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
5

The staff were so nice. Everyone was in a good mood to be working on a beautiful Saturday morning. I appreciated how friendly everyone was.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Lisa was the best! Be sure to appreciate this valuable employee.

Carolyn W. 
Évaluation :
5

Staff made themselves available to assist. Tight area to handle all drop-offs, but that is not a staff issue.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

Great prices/specials, great & friendly customer service

Temika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Lisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!

Adreon C.  |  Expérience générale 
Évaluation :
1

Not as advertised- the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn't as advertised, and the only way I'd refer others is if this situation was made right by a significant financial discount.

Stefan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L.  |  Expérience générale 
Évaluation :
4

Lisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)

Erica H.  |  Expérience générale 
Évaluation :
4

There was an alert re tires when I picked up and even though they checked it when I brought it up, the alert remained so I needed to have it checked throughout the trip for my own safety. This was a pain in the butt & added miles to our trip.

alliea P. 
Évaluation :
5

More signage indicating where the customer entrance is. I had some trouble finding the right place to pick up keys

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
4

Nothing.

KAREN C. T. 
Évaluation :
4

there was some grease spot on the rubber lining in the cargo area. It was hard to see at first but stepping in it or climbing into cargo area from rear I got grease on my shoes and equipment.

william S. 
Évaluation :
3

This location had what I needed, too bad the 24/7 pickup did not go smoothly at the original pickup location as the truck was not prepped the night before and no text or alert was sent to me to let me know even though uhaul knew the night before, wasted my time with something that should have been fixed in advance of pickup. Very poor customer service. Instead I had to go to the original pickup location, not knowing that there was no truck prepped then get in the phone with the 1800 reps only to be on hold and it took what seemed like forever to find a solution that could have been solved the night before. The overall experience was not pleasant and seem that uhaul feels it is acceptable without change. And the 50 dollar refund is so small in the realm of the issues that happened that could have been simply avoided.

Jay Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna D. 
Évaluation :
5

Nothing John and his crew work extremely hard. You can hire some more help to help them out because they are really busy! John is really helpful and will get you sorted once it's your turn.

Shakil H. 
Évaluation :
1

don't charge me three times for different things and then not explain what it's for terrible.

Lauren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
4

I thought it was a good deal but when you're in a hurry the gentleman that was waiting on us was so busy talking to the other employee that it took forever to take care of us he kept stopping what he was doing with us to speak with them

Bobbi H. 
Évaluation :
5

The customer service was excellent and the people were very friendly.

EVETTE B. 
Évaluation :
5

Dropped it off after hours. Check-out was very efficient.

Tanya Y. 
Évaluation :
3

was asked if I would take a 15' vs the 10' that I ordered at the 10' price. I agreed, but stated that I would be using more fuel since its well over $4 a gallon, U haul agreed to take another $40 off. When I go to pick up I was being charged for a 15' and was not getting $40. The rep had to call customer service twice and it took almost an hour to checkout, causing me to be late, had to get a hotel and pick up my equipment the next morning.

David F. 
Évaluation :
5

the business owner was very helpful!

David M. 
Évaluation :
3

Drivers side door did not lock or unlock with key.

Matthew M. 
Évaluation :
5

This Uhaul location is very well run and well managed. Very good experience.

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sameir J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
4

Very nice and friendly customer service

Rhonda C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cameron J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

This location had way too many trucks. It was too hard to return there with so much coming and going - very little room to maneuver the truck

Therese R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
3

Was charged for use of the dolly, didn't use it. Specifically said I wasn't going to use it when I made the reservation, was on the truck using up space anyway. It came loose in a panic stop. I told the clerk this when returning, was charged anyway. Would not recommend U-haul because it isn't about renting a truck, it is about adding as many fees as you can.

WILLIAM P. 
Évaluation :
3

We tried doing a self- return off hours. The uhaul website was down. The staff on close for 5/23 worked with us AFTER HOURS and they were great. Even though this is not our closest location - we will use them again this fall on our next move! Highly recommend based on employee care.

Jodi W. 
Évaluation :
5

Very prompt and helpful will return

Donte R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie R. 
Évaluation :
5

Staff are friendly and fast. Truck was spotless and even smelled great! I say this every time I rent a truck - this is the best run UHAUL location in Cincinnati!

Nick B. 
Évaluation :
5

I got a U-Haul and has some personal and financial problems. I was not sure on how or what I needed to do. The guy said I held them up with not using the truck. So I never even unlocked the car even tho I should of to take pictures of everything, the reason I didn't is because the boss at this location I know her and she is the sweetest nicest person I just met her actually but she is really really good at running this location I also really couldn't afford the storage or anything I did rent the U-Haul and got the first month free I paid for the second month are the first month and second month I moved to a smaller location a smaller storage my bad and now pretty much I'm just looking to move into a house I'm homeless and that's another thing I really can't afford much more into afford to be charged a $50 and you know I didn't even use the check or anything I tried to take it back in to my phone and it just wasn't working so yeah and you know there was nobody and so this is why I'm actually told me it not here and I'm going to call the customer service I didn't want to bother the managers because I guess you know it's Friday that's probably resting they work a lot I'm sure if there's any help I'm actually was thinking about applying for U-Haul. I know this is public public viewing but don't know if the person still works there I haven't seen him but he actually threw my stuff in the dumpster and I have told sent messages a couple times stating that this stuff in your guys U-Haul e wasn't garbage it was sentimental but it was thrown in the dumpster my brand new shoes you know how to get in my thick of dumpster so yeah I was digging in the dumpster for my brand new shoes that you how employees away plus my daughter's clothes and school stuff.

Amanda S. 
Évaluation :
5

Mr. Hurdle was professional and engaging. He provided excellent and friendly customer service.

Jenny J. 
Évaluation :
5

Quick and easy drop off; great service

Daniel P. 
Évaluation :
5

Lisa and Maya we're amazing. The service they provide allows consumers to feel secure on the product being offered. The service started with the greeting and finished with the return! Truly amazing!

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya P. 
Évaluation :
1

This location has very bad lack of communication very poor customer service and even lied on the contract to make it cost more after all was said and done the lady's name is Jones very very rude and ghetto

anthony H. 
Évaluation :
4

I was unaware I needed to fill the tank. I received the equipment with only have a tank and was charge $30+ for gas. I drove less than 15 miles. Then, I returned the equipment a few minutes late but had to wait a long time to be helped but was charged for another full day. I had reserved it from 12-6, was back by 6:15 and then was not helped until 6:40 and the place closed at 7:00pm. I was charged for another full day. Had I known it was going to be the tight on time, I would have figured out how to make up the 15 minutes. Thanks

Jamie M. 
Évaluation :
5

Have more Mangers like Ms Lisa very good CS Manager will always recommend and rent from there excellent service

Don B. 
Évaluation :
5

Customer service people were very friendly and helpful. I will be using them again.

Dominic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline M. 
Évaluation :
5

Nothing. This was a last minute need and they went out of their way to help us and they did!! Very grateful!

Victoria D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
5

I have rented quite a few times at this particular location over the last few months and with warmer weather now here, am in need of renting more frequently. During my visit, for the first time, I was asked for a contact number to be verified. I have never been asked this before and find it to be invasive. I understand if I was it was my first time and not already in the system multiple times, but this policy is leading me to seek rentals where my relationship with the company is valued. The staff is great as always!

Mona J. 
Évaluation :
5

Rented there Many times. They know what they are doing. You cannot improve perfection! Great people too.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric B. 
Évaluation :
5

The service was great nice people and very quick and efficient. I will most def recommend this location

Amica B. 
Évaluation :
4

Lisa runs a well oiled machine. I can't think of anything that would make my experience any better than it was.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

The woman who manages the store was incredibly helpful and solved a rental problem we had. Excellent service à la clientèle

Anne B. 
Évaluation :
4

The app did not work on safari. Had to move to chrome and then all worked fine. Easy once I got the app going

Karen B. 
Évaluation :
5

It was fin

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha P. 
Évaluation :
2

Truck was not ready at the time reserved. Was ready over 90 minutes late.

Robert B. 
Évaluation :
5

Check trucks for leaks on the inside.

Angela W. 
Évaluation :
5

great crew

NIGEL C. 
Évaluation :
5

The customer service was excellent.

Angila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deion M. 
Évaluation :
5

Super friendly and efficient. Drop off was a breeze. Would recommend this location to anyone.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin F. 
Évaluation :
4

We only used the truck for just under 24 hours, (3pm - 2:30) May 2, 2022.... on my BIRTHDAY! We were charged for 2 days when we dropped the truck off in Swanton. Doesn't seem to be quite fair! Good thing it was only a ten foot truck.

Rob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conar P. 
Évaluation :
5

The staff here were friendly and accommodating. They made it painless to extend my reservation when I needed my truck rental for longer that expected, and even made sure I wasn't charged for items I had reserved but didn't use.

JESSE D. 
Évaluation :
5

Always a great experience and very convenient.

Attila P. 
Évaluation :
5

I always get prompt and courteous service at this location - both going out and on return.

Henry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maricha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louvenia W.  |  Premières impressions 
Évaluation :
1

There are things missing from my unit a whole bed included

Kei-Lah M.  |  Expérience générale 
Évaluation :
5

Mrs Lisa and her staff were Excellent. And the Storage area workers we're as well

TONY W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GRACE S.  |  Expérience générale 
Évaluation :
3

Not convenient hours

LILLIEANN S.  |  Premières impressions 
Évaluation :
5

The people was very nice and great at there job and they made you feel like a great friend and family

charles t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita H.  |  Premières impressions 
Évaluation :
5

Great prices, very clean, helpful staff

Amber L.  |  Premières impressions 
Évaluation :
4

Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.

melvin p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKILA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashawnda B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REGINALD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeFranco C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajda R.  |  Premières impressions 
Évaluation :
5

Lisa was very helpful

Jasmine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYJAE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTIS G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine H.  |  Expérience générale 
Évaluation :
3

Things were good. The storage unit was just over priced for the size

WILLIE L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DUSTIN J.  |  Expérience générale 
Évaluation :
5

The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.

TAMMY T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlene C.  |  Expérience générale 
Évaluation :
5

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Dejuana C.  |  Premières impressions 
Évaluation :
5

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

SHIQUITA S.  |  Premières impressions 
Évaluation :
4

Lisa and the staff is really super they do a good job and helping you out there very supportive

MICHAEL R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE J.  |  Expérience générale 
Évaluation :
5

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlena W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FELICIA D.  |  Premières impressions 
Évaluation :
4

My only issue were the elevators. They were very old and I was nervous using them.

Sophia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christy n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINCOLN C.  |  Premières impressions 
Évaluation :
5

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

CHUCK S.  |  Expérience générale 
Évaluation :
5

Love the staff they are reasonably fair

TAMMY T.  |  Premières impressions 
Évaluation :
3

Leasegpodfortimepermitted itisgood.

Valerie C.  |  Premières impressions 
Évaluation :
3

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angela e.  |  Premières impressions 
Évaluation :
5

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA W.  |  Expérience générale 
Évaluation :
5

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danel s.  |  Expérience générale 
Évaluation :
3

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 

CHADASHAH Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sapphire H.  |  Expérience générale 
Évaluation :
5

Two black men were outstanding

Tracee C W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daphne R.  |  Expérience générale 
Évaluation :
5

Great experience

Arthur L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher w.  |  Expérience générale 
Évaluation :
3

Great staff, very helpful and insightful.

Charles W.  |  Expérience générale 
Évaluation :
2

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Expérience générale 
Évaluation :
1

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Expérience générale 
Évaluation :
5

Lisa and her staff are top notch!!! Super awesome  we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATASHIA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Expérience générale 
Évaluation :
5

s/o

Tarra B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharonda P.  |  Premières impressions 
Évaluation :
4

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ta'Riayah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
4

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

KIMBERLY W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharon l.  |  Expérience générale 
Évaluation :
4

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Khadija T.  |  Expérience générale 
Évaluation :
5

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim T.  |  Premières impressions 
Évaluation :
5

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah R.  |  Expérience générale 
Évaluation :
5

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  Premières impressions 
Évaluation :
5

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️

NICEA M.  |  Premières impressions 
Évaluation :
1

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

SYDNEY R.  |  Premières impressions 
Évaluation :
5

The staff was very respectful and helpful are very polite

Diana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY J.  |  Premières impressions 
Évaluation :
5

Great customer service and friendly staff. I highly recommend them for your storage needs.

John M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalala L.  |  Expérience générale 
Évaluation :
3

The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.

Angelique M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B.  |  Expérience générale 
Évaluation :
2

I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..

FAITH A.  |  Expérience générale 
Évaluation :
5

I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.

JOHN K.  |  Expérience générale 
Évaluation :
1

complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY

Michael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zihao Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
4

Storage too small fir the price.

Glenn C.  |  Premières impressions 
Évaluation :
4

Storage too small for the price but better than keep stuffs in my truck.

Glenn C.  |  Expérience générale 
Évaluation :
5

Thank you for making out moving experience as easy as possible.

VALERIE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Expérience générale 
Évaluation :
4

The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.

james g.  |  Expérience générale 
Évaluation :
5

Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!

VALERIE H.  |  Premières impressions 
Évaluation :
5

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mashya W.  |  Expérience générale 
Évaluation :
5

Amber was very friendly and accommodating for the needs that I had. Great location and great staff!

Stuart H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M.  |  Expérience générale 
Évaluation :
4

My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.

ELISABETH C.  |  Expérience générale 
Évaluation :
1

The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!

PATRICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javisha M.  |  Premières impressions 
Évaluation :
5

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  Premières impressions 
Évaluation :
1

I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get off

Cierra C.  |  Premières impressions 
Évaluation :
1

Wasn't shown/escorted to storage unit. Didn't know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.

Noah S.  |  Premières impressions 
Évaluation :
3

Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.

Michelle J.  |  Premières impressions 
Évaluation :
1

Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?

SAMUEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI A.  |  Expérience générale 
Évaluation :
3

Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.

Charles D.  |  Premières impressions 
Évaluation :
3

The freight elevator was broken so had to use the personal elevator...made the process way slower

Angelique M.  |  Premières impressions 
Évaluation :
5

The only thing that it is to expensive

nathaniel w.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul team

Josh B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENICA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T.  |  Expérience générale 
Évaluation :
3

Expensive and definitely haunted

Lucas K.  |  Expérience générale 
Évaluation :
2

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.

timothy c.  |  Premières impressions 
Évaluation :
4

It was secure but no lights. Otherwise it was good and very clean and dry

Walter P.  |  Expérience générale