I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!CHUCK S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Pour nous contacter
Cincinnati, OH 45206
(S Of Mcmillan St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Love the staff they are reasonably fairTAMMY T. | Premières impressions
Lisa Jones and the rest of the employees have all been very helpful and friendly.MELISSA F.
Leasegpodfortimepermitted itisgood.Valerie C. | Premières impressions
Le client n'a pas laissé de commentaire.JON S.
Staff was professional and extremely courteous.EARL R.
Le client n'a pas laissé de commentaire.HENRYALLEN N.
Le client n'a pas laissé de commentaire.JAN V.
Lots of times when I'm in there I find that it's understaffed and I find myself walking out because I don't feel like waiting there's either nobody behind the counter or there's people in front of me so I just come back later and they keep coming back until I can get serviceKirk P.
The young lady who took care of me was very polite and friendly. Sorry I don't remember her name but she was on point. Thxjames B.
There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.SHANE A. | Premières impressions
Le client n'a pas laissé de commentaire.Cody D.
Did Not Get my truck size even though I reserved it for a week, was inconvenienced horribly and not helped by customer serviceKELVIN F.
Le client n'a pas laissé de commentaire.ROBERT E.
Friendly and helpful staff.CARL K.
Le client n'a pas laissé de commentaire.angela e. | Premières impressions
Robert Jones was friendly/professional Great serviceTERESA H.
Always nice PleasantWONDER N.
Thank u U-Haul U-HaulLARRY H.
Lisa and her team were extraordinarily helpful. They worked to resolve the issues we were having with the lights, using the car manual to troubleshoot including tracking down a fuse so the lights will work. The next time we need to rent, we will definitely use this location.LIANEGERTH S.
Le client n'a pas laissé de commentaire.John D.
Great staff, everyone was helpful on each visit. I would certainly recommend this facility.Charles W. | Premières impressions
Le client n'a pas laissé de commentaire.Randall W.
Awesome staff and service!LEESA T.
Le client n'a pas laissé de commentaire.VINEY S.
Le client n'a pas laissé de commentaire.ALBERT C.
Le client n'a pas laissé de commentaire.SUN C.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.GEORGE P.
Good location, good peopleDavid B.
Le client n'a pas laissé de commentaire.VANESSA W. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL G.
One of the best run locations in Cincinnati!Nicholas B.
Keep up the good work. Thanks again!GLENN C.
Great job. Excellent service and extended hours. Closer than expected and will be my Uhaul location for any future rentals.JOHN B.
Le client n'a pas laissé de commentaire.WAYMOND M.
A U-Haul certified tech should check the door access coder across the street.antoine w. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S.
I wasn't very happy I called and reserved my truck over the phone when I got there the lady said they did it wrong over the phone she re did paperwork 3 different trucks because she couldn't find keys gave me a truck with no ramp forgot to give me a dolly I was picking up a stove it made it extra hard to lift stove in to the truck instead of bring up ramp when returning they truck the guy returning the truck all I can say is sorry for her like he honestly didn't care I told her picking up a stove and need a dolly because paper work was done over and over he said she didn't charge me for the dolly when she did I try to 45 min wait no answerGARY C.
Le client n'a pas laissé de commentaire.danel s. | Expérience générale
The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome CHADASHAH Y. | Expérience générale
Le client n'a pas laissé de commentaire.Sapphire H. | Expérience générale
Two black men were outstandingTracee C W. | Premières impressions
The truck was clean...but smelled like heavy odor of cigarettes! But it was clean and the 3 employees were very helpful and nice. Thanks. I will definitely continue to use this location! I have used this location for almost 20 years. Thanks UhaulSANA S.
My arrival was greeted promptly, the equipment rental process was efficient and pleasant, and each person I met with, including during equipment return, was friendly, quick, and knowledgeable. Will very happily use this location again!ANGELA B.
The app kept crashing. Took 30 minutes longer to get it to work. I was charged for something I didn't needCARL R.
The employees are very professional and helpful to meet your moving needs.Janae M.
Le client n'a pas laissé de commentaire.MARIA C.
Le client n'a pas laissé de commentaire.CHARLES A.
RETURNED TRUCK JUST AS THEY CLOSED SO I TRIED TO CHECK OUT ON LINE AND COULD NOT VERIFY LOCATION. CALLED CUST SERV AND WAIT TIME WAS QUOTED AS 59 MINUTES. NO WAY WILL I STAY ON HOLD THAT LONG !HARRY B.
Le client n'a pas laissé de commentaire.HENRY B.
Would like instructions where controls are located so I didn't have to spend extra time searching for them.TIMOTHY S.
Le client n'a pas laissé de commentaire.Daphne R. | Expérience générale
Great experienceArthur L. | Premières impressions
Le client n'a pas laissé de commentaire.CORI M.
Le client n'a pas laissé de commentaire.christopher w. | Expérience générale
beau travailERIC B.
Great staff, very helpful and insightful.Charles W. | Expérience générale
Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be doneSharonda P. | Expérience générale
It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.Cynthia C. | Expérience générale
I had reserved a pickup truck to use around town for only a few hours and there was a guarantee reservation but they didn't trust me and my girlfriend because we had out of state licenses. We only wanted to use the truck a few hours to do stuff before catching our flight and even after showing them the flight schedule they still didn't trust us. Instead of letting me use a pickup truck like I wanted they gave me a 10ft moving truck which I didn't need because I wasn't moving stuff. I thought it would be an easy experience but the entire process sucked.Bryce S.
Le client n'a pas laissé de commentaire.SCOTT D.
Lisa and her staff are top notch!!! Super awesome we have this U-haul on speed dial for our moving and storage needs!!!James B. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN L.
I have rented from this location, and it is always a positive experience. The staff are knowledgeable, helpful, and efficient.JILL R.
Le client n'a pas laissé de commentaire.LATASHIA W. | Expérience générale
Le client n'a pas laissé de commentaire.Kyra S.
Very friendly and helpful people.DEBORAH S.
Le client n'a pas laissé de commentaire.ZANE ALEXANDER-N P.
Check-in person was terrificLARRY V.
Le client n'a pas laissé de commentaire.REGINALD H.
The two guys working the morning shift were so helpful! Amazing customer service.THOMAS P.
Le client n'a pas laissé de commentaire.Nicole J. | Expérience générale
Le client n'a pas laissé de commentaire.TREMEKA B.
Well I was charged for two days use and was told the employee was new but of course that led to me questioning the mileage I'm being charged also but didn't feel like waiting for that to be investigated before receiving my refund but I have the upmost confidence in the general manager at this location so one mistake will not keep me from coming to this location again this is my rental spot because of her. VinnieVINCENT G.
n/aTarra B. | Premières impressions
Le client n'a pas laissé de commentaire.HIMANSHU A.
Whenever turning in the truck go inside don't listen to an outside employee about where to park the truck cause they will charge you a fee of 20 for turning the truck in late and give you the run around about your money. Customer service sucksRENO T.
Le client n'a pas laissé de commentaire.Emine K.
Le client n'a pas laissé de commentaire.LLOYD T.
Le client n'a pas laissé de commentaire.Dino C.
Le client n'a pas laissé de commentaire.Sharonda P. | Premières impressions
At this time every things went smoothly & timely.DEBRA C.
Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.randy w. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.MICHELLE B.
Clerk was not interested in checking me completley out, he said there was no charge and I was good to go, and was not given a receipt, yet was charged an additional 60.00.PAMELA Y.
Lisa Birch-Jones and Robert Jones ll are absolute God sends!!! I rent from them frequently, and they always give me top notch service. I don't know how I would run 1(833)Go2Move without them. Go2Move is proud to feature U-haul trucks, because of their dependable and quality equipment. James F. BondJAMES B.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Everyone was friendly, easy to do and very reasonableRICHARD M.
Le client n'a pas laissé de commentaire.MELINDA W. | Premières impressions
Le client n'a pas laissé de commentaire.RAMONA S.
Le client n'a pas laissé de commentaire.EBONY L.
Le client n'a pas laissé de commentaire.MARK S.
The check engine light was on almost the whole time I had the rental.CHAD S.
Le client n'a pas laissé de commentaire.BEVERLY T.
This location was fine but it was my 2nd assigned location after the first location was a run down lot with no trucks available and the place was closed. Had to call haul waited 45 minutes to get thru terrible!! Ruined my entire schedule for the day.ARNETTA W.
Le client n'a pas laissé de commentaire.Zachary A. | Expérience générale
Very friendly and helpful. And a good sense of humorPATRICIA P.
Le client n'a pas laissé de commentaire.DONNELL D.
Friendly and helpful staff.MONICA B.
Le client n'a pas laissé de commentaire.KUO L.
It ended up costing me 90 $in the end. Maybe not include charges on the miles included bringing back the truck to the pick up location as it can be far from some locations.Nakula M.
Won't use U haul again. Give the customer their vehicles FULL!!! That way when we are returning we know EXACTLY how much fuel to put in. We either give you additional amount of fuel because we don't know how much to put in or we suffer the fuel charge and service fee.Shawn M.
Le client n'a pas laissé de commentaire.Steve B.
The worst part of the process was getting approval for my pickup. It took twenty minutes and that shortened the time I had to use the vehicle to move some items. I was racing the clock and barely made it due to the long wait time for approval on the rental.Wesley M.
Le client n'a pas laissé de commentaire.COLIN M.
i was waiting in line for my pick up and the clerk told i had to wait because i cut ahead of other customer who was his friend. his friend came in 10 minutes after me.BRETT B.
Le client n'a pas laissé de commentaire.Gregg S.
Check in person busy so short and abrupt name of Marcus. Revered for 2 days brought back in 1 day and 1 hour still had to pay for 2 full daysREBECCA D.
Quick drop off. Courteous and helpful staff.Edwin K.
Manager was greatMICHEL M.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.KEVIN S. | Expérience générale
Le client n'a pas laissé de commentaire.James D.
Made a reservation at one location to find out when I arrived the the truck was not available. They then switched me to another location where I had to settle for smaller truck so my reservation wasn't guaranteed as promised. I also was told I would receive a 50 $credit for my trouble from original location, but when I asked about it nobody knew anything. Continuing to have negative customer relations will lead to anrgy customers moving to the next truck rental business in town.JAMAR J.
Le client n'a pas laissé de commentaire.XINGLIANG S.
The return wait time was longer than expected.JOHN F.
I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OKKIMBERLY W. | Expérience générale
Le client n'a pas laissé de commentaire.sharon l. | Expérience générale
I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.Khadija T. | Expérience générale
Lisa was kind, helpful and very accommodating.KIMBERLY L. | Premières impressions
I was impressed with the cleanliness of the van I received, but I was blown away by the kindness of your staff. I think I talked to every member on the team that day, and they were all so approachable and friendly. And whoever met me at my vehicle upon return, what a great attitude and a big smile! Thanks, guys.Stephanie M.
Le client n'a pas laissé de commentaire.ERICA H.
Truck was clean and ready to go. Truck was fairly new and in excellent condition. Customer service rep was friendly, knowledgeable, and prompt.JUDITH S.
Lisa is very friendly and the store is very clean and everything is in its place. The parking lot is well kept and clean. The service was outstanding! Everything that you could have wanted! Seriouslyâ€¦I was amazed!Bill S.
Staff are great and the location itself is in good shape. The truck was clean but did not sound like it was in safe operating condition once on the road. Fortunately this was a short trip but I would not have felt comfortable even driving across town in that particular truck.KENNETH J.
Le client n'a pas laissé de commentaire.Kim T. | Premières impressions
Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)Kellie E. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah R. | Expérience générale
Great office staff. They were extremely helpful and friendly.CHUCK S. | Premières impressions
The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️NICEA M. | Premières impressions
Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.SYDNEY R. | Premières impressions
The staff was very respectful and helpful are very politeDiana W. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY J. | Premières impressions
I particularly liked the consideration that the staff gave me. They were very helpful.EDWARDV S. | Premières impressions
Amber was very friendly and accommodating for the needs that I had. Great location and great staff!Stuart H. | Premières impressions
Le client n'a pas laissé de commentaire.EBONY G. | Premières impressions
Le client n'a pas laissé de commentaire.Javisha M. | Premières impressions
Jasmine was amazing! She went above and beyond.ANDREW S. | Premières impressions
The only thing that it is to expensivenathaniel w. | Premières impressions
Le client n'a pas laissé de commentaire.SENICA L. | Premières impressions
There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.timothy c. | Premières impressions
I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks JasArnita S. | Premières impressions
The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.Annabel B. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole J. | Premières impressions
Le client n'a pas laissé de commentaire.Latasca T. | Premières impressions
Outstanding service and support!VANESSA W. | Premières impressions
The location is VERY convenient Modernized facility is in progress we hope!!!CHADASHAH Y. | Premières impressions
Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.Dejuana C. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie C. | Premières impressions
Le client n'a pas laissé de commentaire.ETHEL L. | Premières impressions
Not enough room to commentRyan J. | Premières impressions
Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.chris e. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN W. | Premières impressions
Le client n'a pas laissé de commentaire.Andre T. | Premières impressions
Service was Great!Andrea W. | Premières impressions
Move in date Saturday morning 5-18-19mount auburn c. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!