Customer Reviews for U-Haul Moving & Storage of Walnut Hills

6988 évaluations

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Won't use U haul again. Give the customer their vehicles FULL!!! That way when we are returning we know EXACTLY how much fuel to put in. We either give you additional amount of fuel because we don't know how much to put in or we suffer the fuel charge and service fee.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
4

The worst part of the process was getting approval for my pickup. It took twenty minutes and that shortened the time I had to use the vehicle to move some items. I was racing the clock and barely made it due to the long wait time for approval on the rental.

Wesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN M. 
Évaluation :
1

i was waiting in line for my pick up and the clerk told i had to wait because i cut ahead of other customer who was his friend. his friend came in 10 minutes after me.

BRETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg S. 
Évaluation :
3

Check in person busy so short and abrupt name of Marcus. Revered for 2 days brought back in 1 day and 1 hour still had to pay for 2 full days

REBECCA D. 
Évaluation :
4

Quick drop off. Courteous and helpful staff.

Edwin K. 
Évaluation :
5

Manager was great

MICHEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

Made a reservation at one location to find out when I arrived the the truck was not available. They then switched me to another location where I had to settle for smaller truck so my reservation wasn't guaranteed as promised. I also was told I would receive a 50 $credit for my trouble from original location, but when I asked about it nobody knew anything. Continuing to have negative customer relations will lead to anrgy customers moving to the next truck rental business in town.

JAMAR J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XINGLIANG S. 
Évaluation :
3

The return wait time was longer than expected.

JOHN F. 
Évaluation :
4

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

KIMBERLY W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharon l.  |  Expérience générale 
Évaluation :
4

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Khadija T.  |  Expérience générale 
Évaluation :
5

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  Premières impressions 
Évaluation :
5

I was impressed with the cleanliness of the van I received, but I was blown away by the kindness of your staff. I think I talked to every member on the team that day, and they were all so approachable and friendly. And whoever met me at my vehicle upon return, what a great attitude and a big smile! Thanks, guys.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA H. 
Évaluation :
5

Truck was clean and ready to go. Truck was fairly new and in excellent condition. Customer service rep was friendly, knowledgeable, and prompt.

JUDITH S. 
Évaluation :
5

Lisa is very friendly and the store is very clean and everything is in its place. The parking lot is well kept and clean. The service was outstanding! Everything that you could have wanted! Seriously…I was amazed!

Bill S. 
Évaluation :
5

S.O.

CURTIS P. 
Évaluation :
3

Nothing.

NICOLE G. 
Évaluation :
4

Staff are great and the location itself is in good shape. The truck was clean but did not sound like it was in safe operating condition once on the road. Fortunately this was a short trip but I would not have felt comfortable even driving across town in that particular truck.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim T.  |  Premières impressions 
Évaluation :
5

Everything was excellent

LATASHIA W. 
Évaluation :
5

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah R.  |  Expérience générale 
Évaluation :
5

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine J. 
Évaluation :
5

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️

NICEA M.  |  Premières impressions 
Évaluation :
5

I am happily amazed at the friendliness and kindness of U-Haul Staff. It's welcoming and warm. Like one has kindly known them a long time.

NICEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY M. 
Évaluation :
1

Rude and doubtful

CHASTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
1

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

SYDNEY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

The staff was very respectful and helpful are very polite

Diana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY J.  |  Premières impressions 
Évaluation :
2

Prices didn't match and sales person was not clear at all on prices or knowledgeable of pricing

MATTHEW B. 
Évaluation :
5

Excellent staff and general manager. They are incredibly friendly and really try to be a positive part of the community :)

STUART H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATHAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY N. 
Évaluation :
1

Our receipt is saying we drove 57 miles yet we moved 2 miles away and only did one trip. We also live about 200 yards away from the uhaul center. Also, there was a person in the back of our uhaul upon picking it up - he was banging on the door saying he had been in there all night. Horrible experience

Sam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT S. 
Évaluation :
1

Truck broke down middle of road. Had to be towed to location. After being towed and unloaded tried to call uhaul location back to have truck towed back to location but was put on hold with roadside service for 2 hours. While on hold I had someone drive me back to uhaul location to get a hold of someone. Person behind the desk said there was nothing he could do and that the manager was gone for the day (3:30 pm). Said my best chances of getting the truck back to uhaul was roadside assistance who I was still on hold with. It was clear I was the only person that cared about getting this truck back to uhaul. Roadside finally answered and the truck was towed 2 hours later. Despite the awful experience I received zero discount.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Quick service and friendly service.

NATHANIEL P. 
Évaluation :
3

I rent quite frequently and the last three rentals have all had small issues such as the air conditioning working poorly, bad tires. As small as it may seem, not having air conditioning on a 90 degree day, and having to move a home is incredibly annoying.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Perfect

CLAYTON H. 
Évaluation :
4

The location and equipment were fine. I paid 10 $for the insurance and the box that I checked said that if I had an accident it wouldn't cost me anything. That's not true, there's a 150 $deductible attached to the 10 $purchase. The way UHaul presents it is completely misleading and it has to be intentional. I won't use UHaul again.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POLURU R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND W. 
Évaluation :
2

HORRIBLE self checkout process

Marisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANISHA J. 
Évaluation :
5

Great customer service and friendly staff. I highly recommend them for your storage needs.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Harry was very informative and kind. He made me feel secure and reassured me that everything was good to go.

Felisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

no improvements needed

Joseph E. 
Évaluation :
3

The only issue I had was the uhaul person did not want to help us put our car onto the tow dolly. As a result, the car was not attached properly although we followed the video instructions. We couldve damaged the car according to the uhaul person at our drop off location!

brenay G. 
Évaluation :
5

The equipment was clean, but there was a bearing or u joint about to go out in the vehicle. If we were going further than 20 miles, in the city, or had a heavier load than we did (basically shelving and a light table) it could have been a disaster. The employee we worked with was excellent, however.

ADAM S. 
Évaluation :
3

The gentleman that wait on me was very irritable and short tempered, with me and with his co-worker. He was just shy of rude. He had an infestation of some sort on his right arm that was disgusting to look at. I would not want him to be the front line of my business. Otherwise, my truck was available, clean, and in great condition.

DARRELL JR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalala L.  |  Expérience générale 
Évaluation :
1

Lisa is "rude" to customers even when another person is waiting on you ! She feels the need to talk over you before you even fiish your question !!!!!! This is a rough neighborhood but no need to take it out on customers white or black (she has a hard on for White People and it showes )

LESLIE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
3

The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.

Angelique M.  |  Expérience générale 
Évaluation :
1

They argued with me about my payment when I was truly trying to find out where my money was. First I got charged 115 $for deposit it wasn't on the paperwork but showed up on my phone I stayed to make sure I got my deposit back so I waited for the truck to be inspected an the next day i got a Uhaul deposit back of 15 dollars an not my 50,57 he said i told him i would wait but instead called an asked why i didnt get the 50 dollars from the deposit when talking to my bank they said only that 15 dollars showed up nothing else only takes 24 hours thats why i got the 15 when i called back to Glibert Ave. They were nasty hung up i just asking nicely why would they send 15 an not 50 he got mad cussed me out

Nicole K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
3

Make sure the clerks say hello first and not a nasty... Where"s your mask. Without knowing I was vaccinated. The other clerk did not wear a mask and thought it was funny hat his Co worker was being very rude with her attitude

Terrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
2

Front desk staff was extremely rude both on the phone and at the counter. All lights were out on the left side if the vehicle making it unsafe

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oussama M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh B.  |  Expérience générale 
Évaluation :
3

Better service in pick up and delivery. Too much delay. Need to expedite process.

Enrique F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTINEZ C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY R. 
Évaluation :
4

Felt a little uncomfortable that I had completed the return correctly as there was no confirmation of it other than a verbal - "you're good to go"

Jacob W. 
Évaluation :
5

easy drop off after hours

GEORGE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Although I tried to set up the rental to utilize the app, I still had to go inside to get the key and sign for the truck. In fact the app didn't have my reservation listed.

Howard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B.  |  Expérience générale 
Évaluation :
3

Over charge on fuel... without checking to see if it was refueled....

MIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Actually care. Again the truck and return was fine. But the commutation and service was not good.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

The guy who helped me was extremely nice and pleasant to work with

James L. 
Évaluation :
5

Agents were professional and efficient and friendly.

MICHAEL R. 
Évaluation :
5

Wow very efficient and friendly service. Thanks

MICHAEL A. 
Évaluation :
5

The people running this store were fantastic. Merci.

Kurt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry N. 
Évaluation :
2

I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..

FAITH A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHARINE U. 
Évaluation :
1

this place was so overwhelmed, no where to park trailer. the guy looked it over and said all is good and he would email a receipt that day. I received the receipt 6 days later and uhaul is trying to charge me an additional 68,33 because they checked it in days later. I have a photo of the trailer at the location with a time stamp and date. TOTAL BULLS***! WILL NOT RECOMMEND TO ANYONE. SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!

Michael S. 
Évaluation :
5

I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.

JOHN K.  |  Expérience générale 
Évaluation :
4

The location service was good. However, our online experience was unsatisfactory. We checked in online, but when we arrived to pick up the rental, they had no record that we had completed online check in. Also, when returning the van, we completed the check in process on line, but we were still charged 20 $as if we had not done the check in ourselves. Please review your online tools to ensure they are working as advertised.

laurie A. 
Évaluation :
4

Very convenient, easy, quick drop off

CLIFTON T. 
Évaluation :
1

complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY

Michael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN Q. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAIMIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zihao Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI S. 
Évaluation :
4

I think the guy that was in the lot when everyone was returning the trucks & vans, deserve a raise, he was all over that lot and keeping it moving, I wish that I gotten his name, I bet you can find out who that was and give him something special. Thank you Shirley Ghee

Shirley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
4

Storage too small fir the price.

Glenn C.  |  Premières impressions 
Évaluation :
4

Storage too small for the price but better than keep stuffs in my truck.

Glenn C.  |  Expérience générale 
Évaluation :
5

Thank you for making out moving experience as easy as possible.

VALERIE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Expérience générale 
Évaluation :
4

The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.

james g.  |  Expérience générale 
Évaluation :
5

Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!

VALERIE H.  |  Premières impressions 
Évaluation :
5

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mashya W.  |  Expérience générale 
Évaluation :
5

Amber was very friendly and accommodating for the needs that I had. Great location and great staff!

Stuart H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M.  |  Expérience générale 
Évaluation :
4

My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.

ELISABETH C.  |  Expérience générale 
Évaluation :
1

The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!

PATRICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javisha M.  |  Premières impressions 
Évaluation :
5

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  Premières impressions 
Évaluation :
1

I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get off

Cierra C.  |  Premières impressions 
Évaluation :
1

Wasn't shown/escorted to storage unit. Didn't know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.

Noah S.  |  Premières impressions 
Évaluation :
3

Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.

Michelle J.  |  Premières impressions 
Évaluation :
1

Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?

SAMUEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI A.  |  Expérience générale 
Évaluation :
3

Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.

Charles D.  |  Premières impressions 
Évaluation :
3

The freight elevator was broken so had to use the personal elevator...made the process way slower

Angelique M.  |  Premières impressions 
Évaluation :
5

The only thing that it is to expensive

nathaniel w.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul team

Josh B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENICA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T.  |  Expérience générale 
Évaluation :
3

Expensive and definitely haunted

Lucas K.  |  Expérience générale 
Évaluation :
2

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.

timothy c.  |  Premières impressions 
Évaluation :
4

It was secure but no lights. Otherwise it was good and very clean and dry

Walter P.  |  Expérience générale 
Évaluation :
4

I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas

Arnita S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valetta m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma c.  |  Expérience générale 
Évaluation :
5

The reason we are moving out is because my son is deceased. Thank you. Bernice Henry

OMAR H.  |  Expérience générale 
Évaluation :
5

I had some trouble with my reservation and u-box but Lisa and her team were extremely helpful and responsive. I deeply appreciated their problem-solving and assistance! I've been using this u-haul location for my moving needs for years because the staff is always wonderful.

kyle s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica B.  |  Expérience générale 
Évaluation :
4

The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.

Annabel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma c.  |  Premières impressions 
Évaluation :
5

Staff was excellent! No complaints.

amanda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Expérience générale 
Évaluation :
1

The place is dark and not maintained and staff is not very nice nor helpful

adam o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome D.  |  Expérience générale 
Évaluation :
2

My key card didn't work. I went there to ask about it and the lady there took it and then said it will be fixed "in 5 'minutes" and when I got back there in the evening it still didn't work. I've been using U-Haul in jersey and I liked it there but this branch is so unprofessional and I will be taking my business elsewhere

adam o.  |  Premières impressions 
Évaluation :
4

I love that this location is always fast and to the point. Noone wants to sit at a uhaul for an hour getting a truck or storage unit.

JACQUELINE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latasca T.  |  Premières impressions 
Évaluation :
5

Lisa was honestly the most helpful person I've encountered in sometime. She was very knowledgeable and pleasant and you should be happy to have an asset like her.

JOHN K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annetta w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ajamu C.  |  Expérience générale 
Évaluation :
5

Outstanding service and support!

VANESSA W.  |  Premières impressions 
Évaluation :
1

Wouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storage

MIKE H.  |  Expérience générale 
Évaluation :
4

I was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.

anthony d.  |  Expérience générale 
Évaluation :
5

The branch manager Lisa along with her staff were nothing but professional understanding and honest when it came to the storage services they provided myself. I had my storage for almost a year here and was completely satisfied.

Brad W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dewayne h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla T.  |  Premières impressions 
Évaluation :
5

The Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.

ROBIN B.  |  Expérience générale 
Évaluation :
3

The location is VERY convenient Modernized facility is in progress we hope!!!

CHADASHAH Y.  |  Premières impressions 
Évaluation :
5

Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.

Dejuana C.  |  Premières impressions 
Évaluation :
5

Still using, very safe and secure

oranette k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C.  |  Premières impressions 
Évaluation :
5

The 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.

henry b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ebony l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHEL L.  |  Premières impressions 
Évaluation :
1

Not enough room to comment

Ryan J.  |  Premières impressions 
Évaluation :
5

Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.

chris e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre T.  |  Premières impressions 
Évaluation :
4

Jasmine and Dorothy are great workers

WYNEEK J.  |  Expérience générale 
Évaluation :
4

The only problem I had was the inconvenience of moving the ladder to get to my unit.

michelle d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C.  |  Expérience générale 
Évaluation :
5

Sebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guy

beverly h.  |  Expérience générale 
Évaluation :
2

I was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.

Madeline M.  |  Expérience générale 
Évaluation :
5

Lisa was great she helped us out so much

INAAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grandison E.  |  Premières impressions 
Évaluation :
5

Lisa and her staff were all very attentive , generous with their time and very personable!

Latasha G.  |  Premières impressions 
Évaluation :
5

Both Roland and Lisa were friendly. Roland was extremely helpful.

brian s.  |  Premières impressions 
Évaluation :
3

Service was Great!

Andrea W.  |  Premières impressions 
Évaluation :
5

Move in date Saturday morning 5-18-19

mount auburn c.  |  Premières impressions 
Évaluation :
2

I found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.

donald b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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