Évaluations des clients U-Haul Moving & Storage of Waterbury

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Waterbury

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Antonio C. le

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Nothing to improve

gilbert m. le

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Le client n'a pas laissé de commentaire.

Shaquita M. le

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Unhelpful

michael w. le

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Le client n'a pas laissé de commentaire.

scott t. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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Staff needs better training . Took over a hour and a half to pick up a unit which once I returned hone had a flat tire. Jack handle was very difficult to use once it got to a certain point

Susan S. le

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Everything was really good thank you very much

Richard C. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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I would not recommend Uhaul to anyone. The final price was not what I was quoted when I made my reservation. People at the counter could care less. Very disappointing. Anthony Sciascia

Craig P. le

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Le client n'a pas laissé de commentaire.

Stephanie M. le

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Fire and rehire whoever was there the day i dropped it off. Im heated i worked my tail off to be there for 5 pm when they closed i got there just in time, 4:57pm the doors were locked and i had an employee very rudely wave me away and tell me to go to the drop box. However i put a $100 cash deposit down when i picked it up and made sure to alert them that i did NOT want to use my card on file and would be paying cash. They owed me change, which i did not get. They shouldnt lock those doors and wave people off early like that! Your online drop off service was broken as well for drop off. It kept redirecting me to the main page after entering all info and confirmation code. I was ticked enough already. Then another worker seemingly annoyed it was taking me so long told me to juat drop the keys in and not worry about it his manager would handle it tmrw and he'd be here then to make sure i wasnt charged a late fee..... I ended up calling in and speaking to a guy who was ok but clearly didnt know what he was doing as it took me over an hour on the phone with him to complete drop off. Seriously fire the jerks that work there.... hope my $7 in change was worth loosing a customer for life because i will never ever rent from you guys again!

JOHN H. le

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The 6x12 utility trailer is hard to find here in CT- Wish your Middletown or Brainard Rd had access to it. The 6x12 with ramp is no good because the ramp gates take up to much room- if the 6x12 utility trailer with ramp had a 6ft ramp....it would be great! Uhaul folks claim its a common complaint- THe folks at Waterbury Uhaul were great!!

Rebecca G. le

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Le client n'a pas laissé de commentaire.

Antonio C. le

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Nothing all was good

Marnie C. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Le client n'a pas laissé de commentaire.

Angelese M. le

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I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

DARYL Z. le

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Train your employees to better on the correct process on the computer. It shouldn’t take over an hour to pick up a trailer. I should not have to give my information more than once. I should not have to give 4 contact phone numbers.

Jennifer V. le

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Le client n'a pas laissé de commentaire.

Breanna G. le

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Location did not have the truck i reserved and has made numerous calls to customer service and still no response from anyone, was told by the location i would get a 50 dollar credit and still have not received that as well, very displeased with the whole transaction.

Leslie A. le

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Le client n'a pas laissé de commentaire.

evans l. le

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Le client n'a pas laissé de commentaire.

Dante P. le

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Everything is perfect. The service was great.

Deborah L. le

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Le client n'a pas laissé de commentaire.

lakeema m. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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I shouldn't have had to come to this location, but because of gross incompetence I was forced to drive out of my way inorder to pick up the trailer I needed. I was supposed to pick the trailer up from a place in Bethlehem, but apparently U-Haul corporate likes to change rentals without notifying customers. Needless to say when I arrived to pick up the trailer I found no trailer waiting for me. Instead I was told by the person in Bethlehem that my order was switched to Waterbury because one-way trailers take priority over in town, which is absolutely asinine. It should be first come first serve like basically every other business runs, but apparently U-Haul in their infinite wisdom wants to stand out in a crowd. I have to tell you you're not standing out for good reasons. So I had to drive another almost 30 minutes out of my way to pick up the trailer. I'm guessing U-Haul isn't overly concerned about how valuable a person's time is and the inconveniences it poses when what you have a confirmed order for isn't where it should be when it should be. As for Waterbury there was only one person in the area where you check out when I arrived and they were trying to assist another customer. Finally after tough 15 minutes and a line 5+ deep started to for more employees miraculously appeared almost as if the came out of thin air. The employee that helped me did a good job overall and got me out of there quickly but had there been more people up front initially I could have saved another 15 or 20 minutes. Overall my experience with U-Haul sucked and while the trailer performed flawlessly it hardly makes up for the debacle that the rest of the experience was. Have the equipment where it needs to be when it needs to be. Seems like a simple concept to me but apparently U-Haul missed the memo on it.

John F. le

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Fuel wasn't full. Front signal light assembly was hanging from the wires when I got to the first destination

James C. le

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Have some of your employees act like the actually care about their job.

tim g. le

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Le client n'a pas laissé de commentaire.

tom r. le

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The right rear signal light bulb was not working....I had to drive into Manhattan..not good....the brakes on the van squeeled and the transmission has a shudder...it made the trip though...I am an ase certified master technician...when I went to drop the van the boy behind the counter was playing Romeo to a young lady and I was third in line....he ignored us...I gave my keys to one of the guys in back who was very nice...the van got the job done..check in was very good and the reservation process as I called the plainville store to find me a van was also good

Louis R. le

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Waited 45 minutes for associate to wait on me. Need more than one person manning the pick-up desk.

Jacquline G. le

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Le client n'a pas laissé de commentaire.

Eduardo R. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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I waited for 20 minutes just to get to talk to someone at the desk. One guy came in the door and I asked him he said the other guy would be right back. This guy just went and sat down behind the computer and was playing on his phone. But not all bad once the other guy came in he was very friendly and helped out the way he should. Now going to return the truck was fast but unprofessional. A guy was out side vaping. He checked me out fast on his phone. But I had to explain to my young daughter what vaping was. I know every is entitled to there break. But they should do that around back. Not in front of the main door where all the customers can see.

Scott H. le

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Pick up was okay but drop off what's up cluster f * *, very unorganized. Also want to note not this locations fault but I reserved trailer a month ahead of time at a different location and two days before pick up they tell me it's not available I need to come here instead. Add a total of 4 hours to my trip

andrew c. le

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Understaffed. I still haven't received my receipt. The Manager was unavailable to print it out. And the trainee was ill prepared to handle the request. I will call tomorrow for a receipt. Maybe the GM of the location can help me out. Andrew Cohen301-787-5537

Viktor P. le

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Le client n'a pas laissé de commentaire.

John B. le

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Manager was rude and disrespectful. I have rented trucks from here before and never been treated like this. I will inform everyone I know to not use this company.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Samantha C. le

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Le client n'a pas laissé de commentaire.

William R. le

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Good operation, but do not like the neighborhood that much.

Crystal P. le

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Le client n'a pas laissé de commentaire.

SULEYMAN F. le

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Le client n'a pas laissé de commentaire.

Deiby P. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

michael t. le

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Le client n'a pas laissé de commentaire.

Sandra P. le

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Fast courtesy service.

reinaldo s. le

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Le client n'a pas laissé de commentaire.

Kristin A. le

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Le client n'a pas laissé de commentaire.

john p. le

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Great Serivce when I picked up the vehicle. Truck wes ready and very clean. Great Moving Experience!!!

Etelvina D. le

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Le client n'a pas laissé de commentaire.

shannon h. le

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The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

KEVIN L. le

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Le client n'a pas laissé de commentaire.

jaye a. le

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Le client n'a pas laissé de commentaire.

Tremaine B. le

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Le client n'a pas laissé de commentaire.

William S. le

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I needed a truck on short notice due to an unforeseen issue. I made a reservation after hours and the team at this Uhaul location had the truck ready for pick-up at 7AM when they opened. We were on the road by 7:10AM Thanks!

Cassidy A. le

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Great customer service skills.

miguel g. le

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I reserved my truck online and it was ready and the man at the counter was very helpful. A awesome experience!

Danielle P. le

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The staff here is amazing! Very accommodating, super nice, and overall excellent experience! Will recommend to everyone

Marc P. le

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Oil gauge was not working properly and idiot light for oil pressure was on the whole time. I told them about it both when I picked up and dropped off truck.

gerald w h. le

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the employees were great

Tom W. le

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Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Wesley P. le

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When I arrived to pick up the trailer I had rented, there was only one clerk on duty, and a long line of patrons. While the single employee (Manuel) did his best, it was along time before he got to me, and an even longer time for those in line after me. Recommend additional staff at the Waterbury Ct. location.

James V. le

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I had to wait an hour in line to rent a van for a two hour trip There was only one person in the store to deal with everyone he was doing all he could

Scott A. le

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I waited in line for a very long time. It took so long that I then chose to check myself out on my phone.

Thomas R. le

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Perfect. Fast and personable.

Lori A. le

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Le client n'a pas laissé de commentaire.

Yessenia R. le

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Having more than one representative will cut the waiting time to pick up or drop off the rental. Both time I went the waiting time was long with one representative and 4 customer waiting before me. The representative should take time to explain the information about the rental and dropping off the rental to the costumers (rushing to take the next costumers) they should provide other options for dropping off the rental. If the doors open at 7 am the employee should be ready to take care of the costumers at 7am costumers shouldn’t wait for the employee to count money.

Paul B. le

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Le client n'a pas laissé de commentaire.

sheridan k. le

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Good job. Reduce the waiting time

Courtney R. le

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Le client n'a pas laissé de commentaire.

Stanley K. le

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I rented a truck for a local move, and was very happy with the cost, value and overall experience at this location. Miguel helped me with the rental when I picked up early in the morning and when I returned the truck early the same afternoon. He was personable, courteous, friendly, and helpful on both occasions. I would definitely return to this location for either local or one-way rentals.

Joshua P. le

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Le client n'a pas laissé de commentaire.

Joseph g. le

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Le client n'a pas laissé de commentaire.

wayne t. le

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Le client n'a pas laissé de commentaire.

Nelson C. le

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Le client n'a pas laissé de commentaire.

Jim R. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Tried to arrange on-line. Frustrating to try and add license photos etc once your at the location. If possible, the customer ought to be asked to load all that BEFORE they head to the location. I ended up going to the counter anyway. The remainder of the experience was very good.

Herbes L. le

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when dropping off the keys I couldn’t use the website to complicated Thanks

Jose A. le

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Le client n'a pas laissé de commentaire.

Felicia R. le

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Workers were very courteous & professional.

LISA B. le

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Le client n'a pas laissé de commentaire.

matthew w. le

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The employees at this location were very helpful, professional and had personality. I was very happy with my experience there.

Tony M. le

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Everything was very good

Marc S. le

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Congested area during business hours

Alyssa M. le

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I use this uhual location frequently & it’s the fastest usually. The employee Miguel has helped me the last two times & he is very prompt, beyond friendly & I can tell he knows his job. When I pulled up & saw him I knew it would be a fast pleasant experience today. He definitely needs a raise!!

Charles S. le

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The only improvement would be the registration process. I did everything the night before to simplify check-in the next day, doing everything online, including adding my drivers license picture, and had to do everything all over when I arrived with the employees.

doriana G. le

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Le client n'a pas laissé de commentaire.

Mercy B. le

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Le client n'a pas laissé de commentaire.

Lorraine P. le

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Le client n'a pas laissé de commentaire.

Linda K. le

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My rental was originally reserved at one location, when I got there, they informed me that they had switched it to another location. I was never notified that the location was changed, no text, no email, nothing. Extremely SLOW and rude customer service from the person who claimed to be the "manager".

Robert r. le

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I was told I could not use my debit card if my father was the driver even though we were both in person and presented ID. I came back an hour later to see a different employee offer that exact option to another customer. I think the employees need to be on the same page otherwise certain people will begin to feel discriminated against.

william r. le

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Everything was great

Dana C. le

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Le client n'a pas laissé de commentaire.

eugenia r. le

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better customer service and trust worthy location

WILLIAM B. le

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A quicker pick up process. I was 15 minutes late to meet my movers.

Sandra P. le

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Service was great No complaints at this time.

JOE V. le

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Le client n'a pas laissé de commentaire.

mamadee k. le

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Le client n'a pas laissé de commentaire.

Beatrice M. le

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Always a clean safe and pleasant experience with this branch.

Rebecca D. le

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Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Lawrence F. le

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Le client n'a pas laissé de commentaire.

Lorraine P. le

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Le client n'a pas laissé de commentaire.

William L. le

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l rent stuff here all the time.. l would go here a lot more if you lowered you Gas rate per mile cost.. l paid 0.89 cents a mile.. l would rent trucks more offten if it was 0.50 a mile..

Alyssa P. le

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Le client n'a pas laissé de commentaire.

Larkin M. le

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Le client n'a pas laissé de commentaire.

Patricia L. le

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Le client n'a pas laissé de commentaire.

Juan V. le

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Thank you

Alain M. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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The U-haul website does NOT explain when paying cash you need a LARGE deposit. I luckily had the means to rent the trailer that I had driven 3 hours to pick up.

yasmin r. le

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Le client n'a pas laissé de commentaire.

John P. le

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They didnt inspect the truck. The truck broke down twice. It had to be towed back to ct from ny. The tow truck driver was very nasty and didnt want to drive to ct. We got truck in the morning and didnt get home until 830pm, then we still had to unload the truck.my husband was to be at work n lost a whole day pay because of it. Demanded a refund n was told someone got back to us and almost a week later n no call back. Please have someone contact us. John n Gina Pastore 2019818418

Luis R. le

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I will say to check the wire harness frequently and the tires some of them are really ball it's just a headache if you have a flat tire my only concerns / The price for the trailer rental I consider it was a little too high

jose m. le

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Le client n'a pas laissé de commentaire.

Barry S. le

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Le client n'a pas laissé de commentaire.

Laticia K. le

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Le client n'a pas laissé de commentaire.

lynn m. le

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Le client n'a pas laissé de commentaire.

linda m. le

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Le client n'a pas laissé de commentaire.

rafael Z. le

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Everything is on point. Perfect i say.

Ollie G. le

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My rental truck left side mirror was hit by a passind vehicle. The vehicle did not stop. The police were called and a report was filed. I was charged $258.00 dollars for the damage to the left mirror. That is a total rip off. I priced it at an auto glass place they said it would cost about $60.00 to fix it. Why was i charged $258.00. My family and I live on a fixed income, this $258.00 will take us 5 months to recover from. is there anything you can do to help us? Thanks

John S. le

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Le client n'a pas laissé de commentaire.

Laurence H. le

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The salesman was extremely helpful and competent.

John B. le

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Le client n'a pas laissé de commentaire.

Floyd R. le

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Le client n'a pas laissé de commentaire.

Monica h. le

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Staff member was rude and unhelpful.

Deborah P. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

charicy m. le

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Le client n'a pas laissé de commentaire.

roger f. le

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Excellent for rentals but you need to stop advertising custom hitch installation . You have one talented guy who likely trained himself to do this.

Silverio R. le

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Le client n'a pas laissé de commentaire.

Beatrice M. le

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Le client n'a pas laissé de commentaire.

Barry O. le

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Le client n'a pas laissé de commentaire.

Miguel A. le

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Le client n'a pas laissé de commentaire.

CHRISTINE G. le

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Le client n'a pas laissé de commentaire.

Frances J. le

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Excellent cannot improve great service

paul h. le

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The online service is not going anywhere it took me so long to correct a mistake that they made by spelling my name wrong but I got it done by a customer rep

gregory d. le

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Le client n'a pas laissé de commentaire.

Dana K. le

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Le client n'a pas laissé de commentaire.

ALYSSA R. le

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Le client n'a pas laissé de commentaire.

DONALD C. le

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My pickup was an extremely long wait time. Only one person behind the service counter. For a Friday at the end of the month, staffing should be increased to cover the expected increase in people picking up equipment to conduct their moves. Dropping off was very quick and efficient. A much more pleasant experience.

DENNIS L. le

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Le client n'a pas laissé de commentaire.

Sheila A. le

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Thomas was very helpful this morning. The store was very busy and he handled it well!

Salvatore V. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Store needs to be deeply cleaned and organized to present a professional organization.

ERIK P. le

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The rental of the truck online was nice and easy the customer service over the phone was terrible. We were late for the pick up due to miscommunication and the guy over the phone said we had 10 minutes to get to the location or he was giving it to the person who was currently there that walked in.. after several moments back and forth he finally spoke to a manager who gave us an 30 min courtesy to get there and was able to her the truck...

Thomas J. le

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Le client n'a pas laissé de commentaire.

RUI s. le

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Le client n'a pas laissé de commentaire.

MATT B. le

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Le client n'a pas laissé de commentaire.

Denise W. le

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I am extremely upset that you have taken a picture of my license front and back and hold it in your computerized files. I have used this uhaul office whenever I need a truck or van because of the friendly personnel. But In today's world of hackers, and the fact that you took a picture of my license without my knowledge, I will NOT be using Uhaul again. Too Bad, I liked your location.

jacqueline w. le

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Le client n'a pas laissé de commentaire.

Elvis Z. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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Le client n'a pas laissé de commentaire.

JAMES G. le

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The store was busy but the man behind the counter was polite, took his time and did a great job. Easy check-in and out. Good experience.

shirley c. le

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More staff.You Had one gentleman converting everthing.

Richard C. le

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Drop off fees for one way rental way too high.

ricky C. le

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Very pleased. Very nice staff. Going back next week.

MATTHEW K. le

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Employees were very cordial and helpfull

Rosemary C. le

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This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Kinda M. le

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I’m happy with the service

SHAWN B. le

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If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

FRANK S. le

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Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

yvonne r. le

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The customer service was excellent. The U-hall employee were extremely helpful and professional.

gladys m. le

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I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Kelly M. le

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Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Karen W. le

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Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything