I really like the U-Haul place on Meriden road this is the only one that's fast and very good and friendly
Sasha MaderaCustomer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
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Nice people. Helpful and courteous.
Kurt AndersNothing All employees were friendly very helpful and very knowledgeable They all went above and beyond to help us with all the transactions Thanks to Everyone
Brian - Beverly KaleCustomer service was excellent and Miss Britney went above and beyond for me. It was greatly appreciated ok. I appreciate the entire time in Waterbury CT for the help and expertise.
Kerwin TelemaqueI am truly frustrated and disappointed with my experience at your storage facility. Everything was fine until I went to remove my items from the storage room because I was oblivious to the fact that your facility is infested with rodents. For the amount of money your customers paid you should have an exterminator on contract. There was mice droppings all over my storage room. On top of the boxes and underneath all over the floor. I had to step in it to get my stuff.Two and half dead mice on the floor. A half because one was missing a head. One of my boxes was eaten through. Once home I discovered nothing but mice droppings and a dead mouse in the box. I haven't gone through my other boxes yet but I cringe to think about what I will discover. It is disgusting. I had to throw things away because it is unsanitary. Your storage is unsanitary, disgusting and a health hazard. You are collecting people's money to but rat poison everywhere and that is not fixing the issue.
Nicole Hayes | Expérience généraleGood experience, fast service ,I have no complaints !
SANDRA PARISWhen I got there i had nobody that could help get my keys even though I did everything online and was supposed to be given my keys asap but when I did get my keys after 20 minutes past my rental start time none of the equipment I booked was ready. Very poor service turned my 2 hour booking into a 1,5 hour booking
Kenyatta DemuddThey got over on me because i was in a rush and did not check the mileage thay had over 50mi the posted mileage so i travel 45mi and paid for 95 im so angry
JONATHAN RODRIGUEZThe young lady (Allison?) was very polite and helpful. A pleasure to deal with.
Richard SederquestExcellent service
LES BROOKSThe transition went well. Had a little trouble getting my lock on. However, I made success with it.
Shaketa Davis | Premières impressionsThe staff that help me today went above and beyond to make sure I was taken care of!
Jose IrizarryAlignment on this thing was bad also changing gears while driving it was horrible please drive before renting out .
Daisy LugoStaff was always helpful and very nice to me ! My storage unit fit everything i needed and it was not a hassle to move out as well. I recommend this storage unit to ALL !
BRYANA FRIERSON | Expérience généraleSuper 👌
WILLIAMT PICHARDOReally frustrated that the total Cost wasn’t even close to my expectations
Aaron SchragJust make sure the truck is clean inside before is rented
Juan VegaProfessional, Courteous
Rick CristofanoAll was well
Rick CristofanoI had no issues
Aaron PetilloGood services
sara diazCustomer service was very excellent. No other issue. No problem.
Serge PhilocheDrop off when I was done with the truck took a long time at least 20 minutes. Otherwise a good experience.
Bobby MarinoFast and easy. Excellent experience.
Livida AlcantaraI would like to say thank you, and God bless
FRANCINE HARDY | Expérience généraleGood customer service
Ramis IljaziCarlos was very helpful in helping me choose a unit by showing me a few and help me visually understand the sizes of the units.
Maria Gonzalez | Premières impressionsAshley was amazing. She went over quotes for me and helped me make the right decision. Merci.
Inez ShawNothing great service
querino maiaEveryone was very helpful and pleasant. The work was done when they said it would be and we are very satisfied.
Margaret E CyrulConfirm the check in better by text or email. The app crashed 3 times so I want to be sure it is done
Joseph LentzThe mechanic could not finish the install. Had to bring to my mechanic. I was told they could not get the bolts off but, they did not tell me they broke the bolts off. It cost me an additional 263,75 for the time to drill to remove the old bolt and make so that the process could be completed. Had they informed me they broke the bolts off I may have considered taking to a welding company.
GLENN MILLERNot much. Usually rent from here and never any problems or issues. Nice staff.
Shari MichaelsTruck was very nice but the transmission light was in and so was the ABS light
Hollie MankoskiStaff was truly wonderful, but your policy of not accepting a temporary drivers license was prohibitive to my ability to rent a truck without issue. It's not my fault that my home state takes 45 days to send the permanent card, or that they require me to surrender my former license, but you made it my problem. As an existing customer it was inefficient and disappointing; please consider at least revising this policy for those customers who have storage relationships with you where we clearly had to previously prove our identity. Again, team at the site was super helpful, but your (unpublished) policy punishes those of us who just happened to have recently moved.
Carla OlivaAlways a good experience renting from them exceptional service always
JOEL NIEVES-VELAZQUEZGreat people working when I went in, just so expensive and don’t really give deals.
brianna fortier | Premières impressionsGreat service
QUERINO MAIAThe truck was one of the worst I've rented in time using U-Haul. The cab smelled like smoke and had cigarette ashes on the floor. The drivers side door was damaged and didn't open all the way. There was a high pitched noise that could be heard the entire time driving the vehicle. The lift gate took excessive force to close. In general, not the best experience.
Zachary RiccobonoGood service
Sonya AlvarezI was very satisfied with the service I received. Everyone was very friendly and helpful.
Lori KingQuick drop off. No stress
Ingrid Banton-GordonEverything was good
ANGELO CRUZPeople are great service great maybe ice parking lot or drive truck over to customer parking lot was very icy
CHISTINE MEAGHERThe customers services chage my drop off without my concern 50 minutes away from my drop off suggestion and thats make me very upset,
Richard PeraltaGood location and good price
Jozefson Silva rodriguesVery good staff friendly n helpful
Ricardo cintron | Premières impressionsI am moving and it was very close to my home and very easy to access.
Jamika Hurdle | Online Move InExcellent service picking up and returning vehicle.
Jeffrey BioloExceptional service
Carlos Santiago-GuzmanThe Sprinter van was low on Tire pressure when entering. Other than that the Van had dents on the outside prior to driving. Overall got the job done
Antonio Guzmaneverything ok
Allan BernabeThe truck shut off on me twice and I went through a red light cuz I had no brakes . Did not feel safe driving it . I would only drive 20 mph just in case the breaks went on me again. I did let them know what happened
Danielle WintersThe manager at this location was an absolute rockstar to me. She went went above & beyond. I'm sorry I can't remember her name. A Hispanic girl. I wish I could say same for her underlings. We heard excuses from "I've got a bad back" to " I haven't been trained on how to strap a vehicle down" As if I have been. Our first night we realized we had no running lights. Brake & turn signals worked. So we had to be off the highway by 430pm everyday. More stops then we planned on.
edward kayeMerci
Monique BarrowI've been a repeat customer of this business for years. The staff is very friendly and helpful. Never had any issues with the equipment or trucks that I've rented. That's why I'm a repeat customer.
MICHAEL COZZAVery poor service. The rentals are left on empty. The check in process takes forever and is extremely poor. The gas levels are left on empty and even with driving very few miles and filling above the level left, I got charged $22 for fuel. I will not at all be using this service for rentals going forward. Very frustrating and unprofessional.
Steven PeckBrittni, Steve, Ray and everyone else at this facility were professional, friendly and went above and beyond what was expected. Merci.
Valerie Wood | Expérience généraleThe staff that I delt with were amazing n very helpful n respectful
Anthony SchovanecCarlos was extremely helpful and accommodating. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.
breyanna gardner | Premières impressionsStephen and Carlos were very professional and very attentive to my needs and I am grateful for their help.
ANNE WALKER | Expérience généraleCarlos was amazing to work with
Janire Bell | Expérience généraleStaff was extremely helpful, and courteous.
richard Bernier | Expérience généraleCarlos was amazing!! he was helping me getting my storage and helping two other customers at the same time this the first uhaul representative that I notice is capable of multitask
Zenaida Gonzalez | Premières impressionsThere is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.
Damiyah reeves | Expérience généraleCost to much
kevin grover | Expérience généraleExcellent service provide by Anthony
JORGE ASTACIO | Premières impressionsSteve was great quick and easy process.
MIGUEL QUINTANA VILLAFUERTE | Online Move InThe warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn't walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn't have rented here if I knew I wasn't on the street level.
Melanie Szczesiul | Premières impressionsI have nothing bad to say. 1 thing
kiesha smokes | Premières impressionsI was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks
ANAIZ TORRES | Expérience généraleWe did not use the storage needed to cancel
luz maria vega | Expérience généraleDefinitely will come back if need I need storage, Carlos was amazing thank you!!
jaquana watson | Expérience généraleThank you for being very helpful & understanding!
rochelle mitchell | Expérience généraleUhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361
Patricia Chambers Blackwood | Expérience généralePlease fix the belts
Ivelisses Torres | Online Move InGood service I recommend it to everyone
Jose Vega | Premières impressionsMerci.
NWANDO ROBBINS | Expérience généraleVery nice staff
Antonio Briganti | Online Move InFilled with mice found so much mouse s hit all over my stuff DISGUSTING
Ronnie Rodriguez | Expérience généralestaff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.
Brittany Rountree | Expérience généraleI rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊
Andrea White | Expérience généraleCarlos was very nice and he explained everything with patience. I would use again.
Joseph Pagan | Expérience généraleMucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control
Alexi Serrano | Expérience généraleCarlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Merci.
LUZ ALICEA | Premières impressionsI was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.
Casey Jones | Expérience généraleI had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.
Shawn Gaston | Expérience généraleThe staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back
Stephen Lembo | Expérience généraleGracias por todo
Froylan Martinez Matias | Expérience généraleI advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it
krychelle gittens | Expérience généraleCarlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.
lisa wright | Expérience généraleManager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly
John Dempsey | Expérience généraleThe representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much
Thomas-Arletha Ellis-Watson | Premières impressionsGreat service and affordable price, thanks Carlos, he made the process so smooth!
michelle canales | Premières impressionsThe customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again
bennet winston | Premières impressionsVery friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance
Luis Lopez | Premières impressionsThank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.
YOLANDA RODRIGUEZ | Expérience généraleCarlos was very helpful during move in process.
Janire Bell | Premières impressionsI had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.
Miguel Caban | Expérience généraleStaff was great and very helpful! Always attentive and professional
George Noujaim | Expérience généraleConveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined
GENEEN MURRELL | Premières impressionsMuy buena atención .muy amables
jose davila | Premières impressionsI had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don't know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.
LESLIE WAY | Expérience généraleThey just need more carts for customers and their heavy items.
Peaches Smalls | Premières impressionsThey are always there to help me. There very friendly n organized.
Dosayra Hernandez | Expérience généraleThis was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either
Toni Smith | Expérience généraleI work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem
Ahjyana Barnes | Premières impressionsThe staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.
Dosayra Hernandez | Premières impressionsLove uhaul of Waterbury
BRITTNI VALDERRAMA | Premières impressionsI had furniture and clothes that got damaged due to some water leak in the basement.
Tiffany Latibeaudiere | Expérience généraleThe Administration and Personnel were both professional and customer-friendly.
Kenneth Cook | Expérience généraleI had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.
Toni Smith | Premières impressionsThis experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.
CRYSTAL BERMUDEZ | Premières impressionsThere was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this
Patricia Kinser | Expérience généraleYou guys sucks
william rivera | Expérience généraleEverything was good.
james burton | Expérience généraleUnhelpful
TYLER SPENCER | Expérience généraleI had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility
Angelese Marrero | Premières impressionsThe staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!
shannon hill | Premières impressionsManager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.
Tom Woodruff | Expérience généraleAlways a clean safe and pleasant experience with this branch.
Beatrice Mays | Expérience généraleAbsolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space
Rebecca De | Expérience généraleThis place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.
Rosemary Cosme | Expérience généraleI’m happy with the service
Kinda McGowens | Premières impressionsIf the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.
SHAWN BUELL | Expérience généraleThankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘
FRANK Spurill | Expérience généraleThe customer service was excellent. The U-hall employee were extremely helpful and professional.
yvonne roman | RéservationI had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.
gladys mokomane | Expérience généraleEveryone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.
Kelly Mason | Expérience généraleBusy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything
Karen WEBSTER | Expérience générale