They charged me $50 to sweep the van that was filthy when I got it. Quoted me $100 and charged $182. Gas tank was not halfway when I picked it up. Thought van was going to fall apart driving, shaking violently on bumps.
MELISSA G.Customer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
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There is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.
Damiyah r. | Expérience généraleNever received the email receipt that the worker said I'd get. When I told him about the turn signal lever he didn't seem very concerned and was like yeah I'll mention it to maintenance.
john P.N.D.
Julio A.The Motorcycle Trailer was perfect! Bike went on and off with ease. Tied down tight and held perfectly. Very inexpensive to rent. Would definitely rent again when needed!
Randall C.Cost to much
kevin g. | Expérience généraleThe gentleman who took care of my rental was great. Super helpful and hookup was fast. I will be back.
Michael A.Not do a on line only location
Bruce H.Thanks again U-Haul for helping me move. I wouldn't go anywhere else,but to the Meriden Rd Waterbury facility
robert R.Great experience. Owner Stephen was very helpful and made sure the trailer was connected properly and that I had everything i needed. Return was easy and Stephen again made sure the rental went well.
Tom M.Great overall service and good rates!!
lucinda B.Excellent service provide by Anthony
JORGE A. | Premières impressionsToday I rented a van for 4 hours, I returned it in 2 hours, what's up, I used less than 8 miles, I used it quickly, until the key of use, the total they gave me when I booked was 42 dollars, everything was fine. two hours I get a bill of 110 is a scam
Yeral C.Keep good people around for the job
terrance M.The truck wasn't in the best shape. It had a cracked windshield, multiple scratches and scrapes and the check engine light went on while driving. Your trucks need serious maintenance attention.
Gloria S.Keep the same
Cesar L.Check in online became a little difficult, fortunately staff showed up early and I didn't lose any more time. Was finally able to check in after about a half an hour.
Pete B.Honestly can't think of anything….
Jerry W.No transparency in my transaction was told complete different instructions then what was written on contract.
abdulazir A.Steve was great quick and easy process.
MIGUEL Q. | Online Move InThe warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn't walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn't have rented here if I knew I wasn't on the street level.
Melanie S. | Premières impressionsNo issues
Tom M.Shawn was a great employee and really helped me out while renting a tow dolly for a car. I will definitely return to this location for all my moving rentals. What a pleasant, quick, and easy experience!
Michael M.Excellent experience and would highly recommend
BENJAMIN J.Easy scheduling. Work completed on time. Installer is experienced and knowledgeable
Charles H.I have nothing bad to say. 1 thing
kiesha s. | Premières impressionsNothing everybody very professional and kind
Pedro a J.Periodically test, drive the trucks to check the function of steering brakes, rattles, clunks, etc.
Gene N.The vehicle transport location was tough to get to. To pick up and drop off the trailer it's a tight squeeze and I had to get very close to the rental vehicles to make the swing. The staff was friendly and helpful!
Dale P.The customer service rep was very knowledgeable and had us in and out very quickly. Drop off was alsova breeze
Travon B.Super customer service! Easy pickup and drop off!!
Elisa M B.I was charged a late drop off fee after returning the van a day early. Customer service was no help.
Marc M.Worst place ever they charged me a rental then lock my rental in the building I had to pay hotel drive 2hrs for no reason and made me late for my other stuff ..very inconvenient and poor service
matthew C.I was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks
ANAIZ T. | Expérience généraleGreat service. No issues.
Yajaira S.We did not use the storage needed to cancel
luz maria v. | Expérience généraleExplain in a most simplest way so the customers cannot be confused about the charges
mncedisi Z.Everything was smooth sailing.
vivian F.I vener recommend this service because the peoritty is the people life and safety for u is money u put my family life in danger......
poula M.Definitely will come back if need I need storage, Carlos was amazing thank you!!
jaquana w. | Expérience généraleNothing, the staff was friendly and helpful.
Andy B.When will I receive my 50$ credit for an empty gas tank upon van pickup? Merci.
Joy G.Great job
Jorge L.Thank you for being very helpful & understanding!
rochelle m. | Expérience généraleGreat costumer cervice
juan C.Effective and Professional
gracie P.The tow dolly I rented need some maintenance,the straps need to be changed.
William C.I've done business with this location numerous times and always been a pleasure
Brian B.The attendant was knowledgeable and was customer friendly.
normand B.Comment: Anthony Eagen has granted me superb customer service. Grateful to have been attended by him, as he answered my inquiries with great customer service. My best regards to Mr. Eagen
CHRISTOPHER C.Uhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361
Patricia C. | Expérience généraleThe steering wheel is not straight. I know it's an old truck, but it could be in better condition.
Aaron G.Keep on doing what you are doing Great Staff very informative Keep up the good work
OLEN C.Only thing was we didn't have the dolly which was complicated to move when we did pay for it . Stephen was very helpful and understanding and great !
Michael B.I have rented U-Haul's many times over the past several years. I have waited in long lines for pickup in the past. This was the smoothest experience that I have had with pick up and drop off. The staff were courteous, and the process was very smooth. Keep up the great work. Best U-Haul experience to date.
MICHAEL S.Good experience in this shop and all customer service staff and maintenance are great. Excellent team! Thanks!
miguel C.Have rented trailers from this location numerous times for moving and hauling large/bulky items, highly recommend!
Katherine L.All good so far, the customer service were good. Merci!
miguel C.No comments
Maria S.I like the way the employees handle the customer very professional
OLEN C.All went good, great customer service and good equipment. As long price stay in control and reasonable I'll keep using U-Haul co. for my moving. Merci!
miguel C.My U-Haul was a death trap. The brakes barely worked. It would stall our while driving. It had a death wobble
Brandon T.no comments , everything went well.
Hemraj B.Good customer service. Easy process took less than 5 minutes. Will recommend.
Yajaira S.Please fix the belts
Ivelisses T. | Online Move InPerhaps locating the equipment prior to customer arriving to pick it up.
Edison M.Good service I recommend it to everyone
Jose V. | Premières impressionsMerci.
NWANDO R. | Expérience généraleVery nice staff
Antonio B. | Online Move InFilled with mice found so much mouse s hit all over my stuff DISGUSTING
Ronnie R. | Expérience généralestaff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.
Brittany R. | Expérience généraleI rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊
Andrea W. | Expérience généraleCarlos was very nice and he explained everything with patience. I would use again.
Joseph P. | Expérience généraleMucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control
Alexi S. | Expérience généraleCarlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Merci.
LUZ A. | Premières impressionsI was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.
Casey J. | Expérience généraleI had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.
Shawn G. | Expérience généraleThe staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back
Stephen L. | Expérience généraleGracias por todo
Froylan M. | Expérience généraleI advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it
krychelle g. | Expérience généraleCarlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.
lisa w. | Expérience généraleManager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly
John D. | Expérience généraleThe representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much
Thomas-Arletha E. | Premières impressionsGreat service and affordable price, thanks Carlos, he made the process so smooth!
michelle c. | Premières impressionsThe customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again
bennet w. | Premières impressionsVery friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance
Luis L. | Premières impressionsThank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.
YOLANDA R. | Expérience généraleCarlos was very helpful during move in process.
Janire B. | Premières impressionsI had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.
Miguel C. | Expérience généraleStaff was great and very helpful! Always attentive and professional
George N. | Expérience généraleConveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined
GENEEN M. | Premières impressionsMuy buena atención .muy amables
jose d. | Premières impressionsI had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don't know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.
LESLIE W. | Expérience généraleThey just need more carts for customers and their heavy items.
Peaches S. | Premières impressionsThey are always there to help me. There very friendly n organized.
Dosayra H. | Expérience généraleThis was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either
Toni S. | Expérience généraleI work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem
Ahjyana B. | Premières impressionsThe staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.
Dosayra H. | Premières impressionsLove uhaul of Waterbury
BRITTNI V. | Premières impressionsI had furniture and clothes that got damaged due to some water leak in the basement.
Tiffany L. | Expérience généraleThe Administration and Personnel were both professional and customer-friendly.
Kenneth C. | Expérience généraleI had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.
Toni S. | Premières impressionsThis experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.
CRYSTAL B. | Premières impressionsThere was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this
Patricia K. | Expérience généraleYou guys sucks
william r. | Expérience généraleEverything was good.
james b. | Expérience généraleUnhelpful
TYLER S. | Expérience généraleI had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility
Angelese M. | Premières impressionsThe staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!
shannon h. | Premières impressionsManager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.
Tom W. | Expérience généraleAlways a clean safe and pleasant experience with this branch.
Beatrice M. | Expérience généraleAbsolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space
Rebecca D. | Expérience généraleThis place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.
Rosemary C. | Expérience généraleI’m happy with the service
Kinda M. | Premières impressionsIf the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.
SHAWN B. | Expérience généraleThankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘
FRANK S. | Expérience généraleThe customer service was excellent. The U-hall employee were extremely helpful and professional.
yvonne r. | RéservationI had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.
gladys m. | Expérience généraleEveryone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.
Kelly M. | Expérience généraleBusy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything
Karen W. | Expérience générale