Le client n'a pas laissé de commentaire.DWAYNE P.
Customer Reviews for U-Haul Moving & Storage of Waterbury
Pour nous contacter
Waterbury, CT 06705
(Rt 69-N Of Rt 84)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.jesus D.
Very Friendly and accomodati g staff at this location.Michael O.
Le client n'a pas laissé de commentaire.Jaime H.
I think if you put roll up and down jack standsTODD M.
The gentleman that checked us in did not seem to know what he was doing. It took him close to 20 min to look over the vehicle and write up the paperwork. He then charged us for 5 furniture pads despite the fact that we had never even opened the package of 6 that we had rented. The folded pads were clearly intact. I then had to go outside and get the pads out of the truck and prove they were neat, never used and wait for a refund of the 53,00 $ extraneous charge. The return process was about 35 min not including the time to wait our turn. They should not allow someone to work without the proper training.Roxanne D.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.MIRTA D.
Le client n'a pas laissé de commentaire.JONATHAN U.
Le client n'a pas laissé de commentaire.Rickey F.
Rent a trailer and one strap was broken Need to spend money for get a new one I told the guy when I returned He only complain to me about the trailer was dirty Completely disappointed Never be back charge me 150 $for cleaningLuis F.
Le client n'a pas laissé de commentaire.ANTONIO G.
The guys are always good to me there, Shawn especially this time, I was running late and he gave me the extra time I needed with the truck. Good employees with great customer service.CARMEN V.
Le client n'a pas laissé de commentaire.HENRY T.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.RONALD A.
Everyone was nice it was a pleasant experienceCharles L.
Le client n'a pas laissé de commentaire.Jaime H.
Have been using this location for over 30 yearsâ€” have always been treated with respect and courtesy, equipment is in great condition and cleanDENISE F.
They are always there to help me. There very friendly n organized.Dosayra H. | Expérience générale
Le client n'a pas laissé de commentaire.LEE T.
Le client n'a pas laissé de commentaire.TINA D.
Le client n'a pas laissé de commentaire.Tony V.
Le client n'a pas laissé de commentaire.Tanzerka C.
Le client n'a pas laissé de commentaire.Gabriela V.
Le client n'a pas laissé de commentaire.KENDRICK B.
This Uhaul has improved on so many levels. Walking in the place smelled super clean and the employees were actually available and not checked out! Great experience!STEVEN M.
Le client n'a pas laissé de commentaire.LEE H.
You charged me twice. I rented the trailer for two days. When I went in Tuesday morning the very nice lady asked me if I was returning it Thursday. I said I would return it the next day. She only charged me for one day. I brought it back Wednesday afternoon and you charged me again??? What is going on????Craig A.
Le client n'a pas laissé de commentaire.Charles R.
Vehicle it self was nice. but it was not washed and smelled like a dirty ashtray.KEVIN M.
Le client n'a pas laissé de commentaire.LILLIAN M.
Computers were down on a Saturday! One young man was running around taking care of everything while the rest of the employees just complained. He was so busy,. He forgot my dolly or hand truck and I still got charged for the rental.Aimee B.
don't let a customer bool a location or combination that is unavailable.James L.
Le client n'a pas laissé de commentaire.CANDACE C.
5/20/21 rent 10'boxtruck with 80 degree air conditioning not work but pay full price anywayJUMPHON D.
Le client n'a pas laissé de commentaire.Omayra V.
Excellent customer serviceGLORY P.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Nancy R.
A lot of hidden charges did not get gas fuel badge right did not have full tank of gas also rent for day they charge for day and had to be back by 7 not good .MICHAEL T.
Le client n'a pas laissé de commentaire.MICHAEL C.
This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so eitherToni S. | Expérience générale
Appointment was guaranteed for 4 PM when I got there at the equipment was that they had to wait over one hour for the equipment and it was defective they tried to rent it to me lucky I saw the defective and waited there for another hour to be repairedMUHARREM M.
Le client n'a pas laissé de commentaire.Abhishek B.
Just keep it like thatRICKEY F.
Le client n'a pas laissé de commentaire.NOEL P.
Le client n'a pas laissé de commentaire.Erwin T.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.FRANCESCA E.
I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problemAhjyana B. | Premières impressions
The staff is always joyful to do business with they make transactions smooth and efficientJEFFREY M.
Carlos was very helpful. He hooked up the trailer for me and made sure the lights were working properly before I left.Raymond L.
My issue was not with the first site. I was scheduled to pick up a trailer in new haven. I arrived and was informed that the trailer is not there even though I confirmed the night before.. Yet there were 5 sitting in the lot but they were not one way, please explain that to me...it's a trailer. I was then provided two areas that had a trailer that I had to then spend another hour driving to the faculty and back to my destination. Your organization should have given me a trailer in new haven and then driven one to replace that.Thomas S.
You need to address the people in your call centers. After waiting 45 minutes to speak to a representative he gave me miss information and literally lied to me about nothing my accountPhyllis T.
Gas alwaysckeep da sogns from little girlsSHEILA V.
Excellent on-site customer service!STEPHEN M.
Le client n'a pas laissé de commentaire.KYLE H.
Improve time at checkout On hold for an our just to rent out a trailerPETER P.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.LOUISE O.
Fire your IT personnel, fix your computer systems to properly reflect quotes, open a different division that deals with moving someone else's stuff (not someone moving their own belongings)Brian D.
Le client n'a pas laissé de commentaire.Shomari L.
The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.Dosayra H. | Premières impressions
Love uhaul of WaterburyBRITTNI V. | Premières impressions
Le client n'a pas laissé de commentaire.DOSAYRA H.
Make sure you leave the U-Haul's with gas for the next person. I picked up the U-Haul and it was on E!Talitaha W.
Le client n'a pas laissé de commentaire.Shaquille O.
I had furniture and clothes that got damaged due to some water leak in the basement.Tiffany L. | Expérience générale
Le client n'a pas laissé de commentaire.MARTIN L.
Le client n'a pas laissé de commentaire.RICHARD B.
People pleasantly helpful and very accommodating.MALINDA M.
At return checkin the associates weren't wearing a mask. I understand we're outside but if around customers please wear a mask I work in this nonsense all day and please protect your people they are an important part of the business. MerciCHARLOTTE T.
Customer service at the counter was very polite and very useful the truck was very cleanJAMES C.
I hate the drop off system other than that it was a great experienceElton F.
Nothing need to changeSHELDON S.
I was charged incorrectly for gas when I explained i have a picture of where it was n it was exactly how I returned it. Explained to person and they said â€œno problem just goâ€. Then an erroneous 20$ after hours charge when i dropped it off before 3pm on a Saturday. I want charges reversed to my card and will not use this location again.DAMON G.
Never use this location againBRENDA P.
Le client n'a pas laissé de commentaire.UWE S.
Le client n'a pas laissé de commentaire.Joseph R.
Cargo bed had mud and dirt.CONSTANTINE K.
The return policy after hours was a little bit of a pain, having to do everything online. I prefer the former way of just dropping key off and leaving.DAVID L.
Le client n'a pas laissé de commentaire.FRANCINE R.
Not much only in the weekend you should have more staff because it get kinda busy, but other than that everything is excellent ðŸ‘ðŸ½FRANKIE B.
Le client n'a pas laissé de commentaire.GIOVANNI D.
I had to walk out into the furthest portion of the lot and get my rental. The rental was not ready. I was even required to remove the windshield advertisement sign myself. Then I was directed to drive the truck to the other side of the building, back it up, and hook up the trailer. Upon returning the vehicle, I pulled I got he customer rental drop off line and went inside. At this point I was advised to go back outside and back the trailer up in the rear of the lot and put the truck away my self. When I rented last year from the Naugatuck location everything was done for me. There was also garbage in the cab of the truck from someone else when I first got inside. It also did not look clean at all displaying stains and spills all over the interior of the vehicle. I felt as though I was a worker not a customer.CHRISTOPHER R.
Le client n'a pas laissé de commentaire.Mascot E.
Le client n'a pas laissé de commentaire.GERMAN L.
Le client n'a pas laissé de commentaire.Albert M.
Great Customer ExperianceRey A.
Le client n'a pas laissé de commentaire.ALBERT B.
Le client n'a pas laissé de commentaire.Margret B.
Le client n'a pas laissé de commentaire.MICHAEL D.
Could have used a little better customer service. I was bounced between three different people at the front desk. Check in was a little confusing.Timothy P.
Le client n'a pas laissé de commentaire.Catherine P.
I use this location whenever I need a rental vehicle. They almost always have what I need. The service is great and the workers are always friendly and helpful.Safin F.
Le client n'a pas laissé de commentaire.ALICIA C.
Continue to be awesome in understanding the customer's needs.Sheldon A.
Just Replace One Tie down StrapPAUL P.
Le client n'a pas laissé de commentaire.MONTEL G.
Le client n'a pas laissé de commentaire.VANESSA D.
Le client n'a pas laissé de commentaire.Liliana K. | Online Move In
Le client n'a pas laissé de commentaire.bonita c. | Premières impressions
The Administration and Personnel were both professional and customer-friendly.Kenneth C. | Expérience générale
I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.Toni S. | Premières impressions
This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.CRYSTAL B. | Premières impressions
Le client n'a pas laissé de commentaire.Roy B. | Premières impressions
Le client n'a pas laissé de commentaire.ken r. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando C. | Expérience générale
Le client n'a pas laissé de commentaire.tanya h. | Expérience générale
Le client n'a pas laissé de commentaire.Jose R. | Premières impressions
There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend thisPatricia K. | Expérience générale
You guys suckswilliam r. | Expérience générale
Everything was good.james b. | Expérience générale
UnhelpfulShaquita M. | Expérience générale
I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facilityAngelese M. | Premières impressions
The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!shannon h. | Premières impressions
Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.Tom W. | Expérience générale
Always a clean safe and pleasant experience with this branch.Beatrice M. | Expérience générale
Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the spaceRebecca D. | Expérience générale
This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.Rosemary C. | Expérience générale
I’m happy with the serviceKinda M. | Premières impressions
If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.SHAWN B. | Expérience générale
Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘FRANK S. | Expérience générale
The customer service was excellent. The U-hall employee were extremely helpful and professional.yvonne r. | Réservation
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