Customer Reviews for U-Haul Moving & Storage of Waterfalls

5 554 évaluations

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very Friendly & knowledgeable personnel. Would use again!

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marticus J. 
Évaluation :
1

It took us forever to get the truck using your online system. I was told there would be people to get ahold of if I had trouble but it took over an hour to get anyone to contact me. It was beyond unacceptable!

Trisha K. 
Évaluation :
3

Extremely slow service, poorly run by manager who sat at counter doing nothing while other two guys doing all the work.

Bill K. 
Évaluation :
3

The store opened a few minutes late and then they had changed my reservation from Saturday, May 21 to Friday, May 20 so they didn't have a truck reserved for me. Fortunately, they did have one available but I was rushed to get it back in time for the next customer.

Jordan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Really good service

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenie W. 
Évaluation :
2

was unable to use the online check in process to pick up vehicle prior to store opening. The truck gas tank was less than half full - had to purchase fuel before using. Store clerks were not very friendly and would not open the doors even 5 minutes before the listed open times - even as I was standing at the door clearly visible and waiting to get going and on the road. The check in process was somewhat better than the check out process.

STEVE H. 
Évaluation :
5

Nothing at all, the location was very nice, easy to access, and the employees were extremely helpful.

Frank J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The clerk was so helpful! He got my pickup time changed when I messaged him about it. Walked me through everything! Both professional and courteous!

Jon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
3

There was no staff available to receive our dropoff. We did the dropoff via the app and when we completed that a staff member appeared and seemed offended that we didn't wait for them to inspect the trailer we dropped.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Great customer service. Keep up the good work

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoran B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy H. 
Évaluation :
1

Representative have very Uncivilized behavior

Hifzur R. 
Évaluation :
5

Everything went very well thanks for taking the stress out of my move

Adam M. 
Évaluation :
3

Rented a 10' truck and only had a 15' truck. Why are the rates from Iowa $90 higher than the reverse route!

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
2

Even though I was assured by the very young person at the counter that it was necessary, I don't appreciate (nor will I allow it in the future) for him to take pictures of my driver's license (both sides) on his personal cell phone. He said it was required by U-Haul it was necessary. I was also required to deposit an additional $60 cash because I was paying with cash. The lady on the phone said nothing of this. For what it's worth, the money was immediately refunded upon drop off. I tried phoning in a first time, and was told that there were no trailers closer than Marshall Town. I replied to an email from U-Haul, hoping I could find one closer - and the woman with whom I talked said there was one in Waterloo, but the earliest I could pick up was 3:15. I took it, delaying our departure several hours. When I arrived, there must have been 8-10 trailers lined up. Why did I have to wait until 3:15?

Russ F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
1

They didn't check in trailer on day of arrival. Didn't check in until I received a call from U-Haul stating it was a day late. I contacted the drip off location the following day. They were out out they had to check the unit back in instead of me doing it.

Lisa C. 
Évaluation :
1

Read the comments above I think that says it all NEVER AGAIN

Tashanna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Very easy to rent. Worked great!

Janet T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lory Y. 
Évaluation :
5

Everything was great about the rental . We unfortunately rented a 6' wide thinking it would be 6' wide because the mowing deck was 5' but the opening was only 5' wide so I couldn't use it because it wasn't wide enough.

Tim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
3

They seemed to be understaffed and provided another option to check-in, in but did not make it clear how long or what the p; the process was. After assistance via calls and emails, the staff was able to check us in for no additional cost later in the day.

Todd W. 
Évaluation :
2

Everything

Kenisha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Brandon was so pleasant and helpful!!! Great customer service!!!

Michelle P. 
Évaluation :
3

The gentleman apparently in charge was rude and condinscending to his fellow employees

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

I reserved a trailer online to be picked up in Oelwein Ia. U-Haul called and said it was not available in that location but it was available in Waterloo Ia. I told them that was fine but I could have it back by in time because of the additional distance. They said “that will be fine and thanks for working with us on this”. When I picked up the trailer they made me pay for the additional day. Needless to say I will not be doing business here again and I will do my best to spread the word about U-Haul's business tactics!

Jeffrey P. 
Évaluation :
3

If a customer requests to pick up cash when they check in the truck online, that should be honored.

emily U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jaleel M. 
Évaluation :
5

We did not enter the facility. The gentleman checking us in was very friendly and efficient.

Pamela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Q. 
Évaluation :
1

The manager was visibly irritated at coming back from lunch with burger and seeing line of customers. I was incredulous at being asked for 2 phone numbers only having a cellphone and living in hotel. He went of on me using the word " fucking" as in your telling me I can't rent without a second phone #. Then proceeded to use the word fuck on me to which I pointed out his hypocrisy and he replied...you have already crossed the line. To which I said fuck you and walked out and spent the rest of day finding storage. The young kid on Monday morning was a Saint. Opened at 7am and I was leaving at 7 10 am. The jacksss was a redhead oaf

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
3

Fix the app. The app wouldn't pull up my reservation until I ended up creating a new one. It ended up making me late because I was dealing with it so much. Another thing to consider, add a step for handicapped people. I can't tell you how hard it was to try to get in and out of the truck. If I ever have to do this again, I'll be looking for something a little more handicapped accessible or something to bring along to allow safe entry to the driver's seat.

Jamie C. 
Évaluation :
5

Le service a été excellent. Treated us with respect and was very helpful/

David M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Avion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaytlyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
4

I was very pleased when the clerk pointed out he discovered the fuel level lower than the quarter tank computer had on record. He immediately went inside and rewrote the contract to reimburse me for the extra fuel I had to purchase to return the truck with at least quarter tank. He could easily have ignored that with being too busy and left me to discover and/or argue the fact on my own.

James M. 
Évaluation :
5

Very easy to make reservations and great service on sight.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

Ashes in ash tray and smelled like smoke in the cab. I let the employee know.

James M. 
Évaluation :
2

It took forever to check out the trailer although I had reserved it by phone.

larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Excellent service!

Derek S. 
Évaluation :
5

Eric, in Waterloo, was very helpful and knowledgeable. I will use them again.

John F. 
Évaluation :
4

Jack's on trailer tongue

Jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

Use you all the time.

Lori S. 
Évaluation :
1

The order was completely wrong and they said i had to call the uhaul 800 number to dispute it and i had to have it as i was on a timed schedule so had to pay an extra bit of money plus i didnt get the free storage i was tols i would get.

Joe P. 
Évaluation :
5

every exactly way it should be

diamond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane F. 
Évaluation :
5

The truck was out of alignment really bad and needs the wheels balanced. The customer service was amazing though.

Justin S. 
Évaluation :
5

Very pleasant and knowledgeable!

Amy F. 
Évaluation :
5

Nothing, it was good.

Cory K. 
Évaluation :
4

The young lady ( new employee) was very pleasant and professional. The young man working along side here was dismissive, rude and confrontational upon my inquiries. He threatened to cancel my order, so, moving forward, I will consider alternative options

Joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane N. 
Évaluation :
4

Great service, fast too! I did complete the paperwork online before arriving.

Jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney H. 
Évaluation :
5

It take SO long to do a mobile pick-up. We started our time at 8am and spent 45 minutes doing the mobile stuff. Definitely will use U-Haul again, just not a mobile pick-up.

Skylar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al P. 
Évaluation :
5

The staff is always super nice and helpful. I know I can always walk in and get great service from any of the employees. Also very knowledgeable about all of the products and trailers.

Shelby Y. 
Évaluation :
4

It was 20 minutes before close they wanted out of there. Said back it up by the fence and I was done. I did not get a email for a day saying that I had returned it. And it was same day return

Leanna P. 
Évaluation :
5

The phone system was difficult to connect with a live person so for a novice it was hard to know if I was following the right steps.

DANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Was charged 25 ... after I returned vehicle... no reason to why....

Channon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C. 
Évaluation :
4

Better communication It was not communicated, that I would be arriving to unload my UBox, and cause additional work for staff & wait time for me

Staci W. 
Évaluation :
5

The larger trailers are hard to get off of the ball hitch. There isn't a crank and you have to physically lift it up and off the ball hitch. That's really hard to do with a 12' enclosed trailer. I was alone when I dropped it off and the store was closed already. I almost couldn't get it off.

Melanie O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ecstacy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
4

It was very busy when I dropped it off. Maybe to have more people working. Also when I got gas at hyvee, it was half full and when I got back to uhaul it dipped below and then I had to put four more gallons. Also I had a 15 ft reserved and I got upgraded to a 26. So of course that meant I spent more on gas.

scott V. 
Évaluation :
5

Super easy to deal with.

carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
5

Staff is knowledgeable and friendly

brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ciera g.  |  Expérience générale 
Évaluation :
5

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Glenda H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiras Y.  |  Premières impressions 
Évaluation :
5

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia S.  |  Expérience générale 
Évaluation :
5

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger W.  |  Expérience générale 
Évaluation :
5

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
4

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C.  |  Expérience générale 
Évaluation :
5

Personnel is very friendly and helpful

Krystal E.  |  Expérience générale 
Évaluation :
5

They were all AWESOME !!

Rose S.  |  Expérience générale 
Évaluation :
5

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Expérience générale 
Évaluation :
5

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  Premières impressions 
Évaluation :
5

I was very impressed

Kristine G.  |  Expérience générale 
Évaluation :
5

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  Premières impressions 
Évaluation :
5

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Expérience générale 
Évaluation :
3

Friendly was helped right away

Dan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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