The guys at waterfalls u-haul did amazing.
Cassandra S | Premières impressionsSelf Storage Units in Waterloo, IA, 50701
U-Haul Moving & Storage de Waterfalls
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThere were mice in the unit that damaged shoes clothes and other things. They did not recommend nor offer insurance to me when I got the unit I didn’t even know it was available this was my first getting a storage unit.
Coretta B | Expérience généraleI appreciate the staff who assisted me in my move. I also appreciate the first month free promotion.
Traci H | Premières impressionsFought with u-haul customer service for hours after being charged multiple times for a storage unit and never being sent a unit number. When to this u-haul dealer and talked to the general manager Ross. And he treated me help and got me a unit at his location. One of the greatest managers I have talked to in a while.
Isaac F | Premières impressionsStaff was very helpful and kind.
Judith D | Premières impressionsCommunication was behind at times but eventually the issue was handled accordingly.
Shontavis K | Expérience généraleI called two managers and received no phone calls back in the two days I’ve been waiting. I called before moving out to let them know and left it clean and they still charged my account after moving out. Now it’s been days I’ve called numerous ppl including corporate which apparently can’t do anything it’s got a be the store to sign you out of the unit but how if they never answer the phone. Am I to drive hours to that facility? Never will use U-Haul again after this. Watch your accounts everyone.
jeff s | Expérience généraleWell maintenanced, clean, friendly staff, manager introduced himself, and gave me a tour on the day of when I rented my storage unit.
Alexander M | Expérience généraleThere is nothing wrong with the company or employees. The problem I have is I have been paying for a storage unit that has majority of someone else's stuff that has not came to claim it after giving him way too much time to claim and I am willing to let go of everything and wipe hands free. Thank you for allowing me to use your facility.
Chad L | Expérience généraleI got signed up for a storage unit. They had issues getting into the units. But when I came with a load of stuff, they said its down still and I had no access to my unit! A week and a half or more later and still not fixed? This is completely unprofessional. I reported this to corporate. Had I had stuff in there, I would have called the police and reported theft. What a dive of a uhaul. This location should be shut down. They are unprofessional. The lady said oh well, I can't help you get in, come back and try again later. Um, yeah no. Your keypad wont let people into their storage units that cost 100 bucks a month, fix it. Don't tell them oh well and brush customers off. Avoid Waterloo Iowa location. I have had great luck at other locations and have moved a lot.
randy j | Expérience généraleThank you for your patience 😊
Tanya T | Expérience généraleVery expensive
Synthia L | Premières impressionsI rented over 12 months. Over 90% of my belongings were damaged because of unfixed water leaks and then this last month animal fecess and pee all over my belongings. Definitely don't recommend storing anything great. Personnel at the location or services are not the issue. They worked with me as best they could, was just getting run around about who to talk to about fixing the leaks. Never got fixed. It's the outside storage - don't rent those units out KNOWING there is water leaks until it gets fixed.
Karolina S | Expérience généraleStaff was very kind and helpfull.
Dominick G | Expérience généraleVery helpful! Love this location and highly recommend!
sam m | Expérience générale