I got signed up for a storage unit. They had issues getting into the units. But when I came with a load of stuff, they said its down still and I had no access to my unit! A week and a half or more later and still not fixed? This is completely unprofessional. I reported this to corporate. Had I had stuff in there, I would have called the police and reported theft. What a dive of a uhaul. This location should be shut down. They are unprofessional. The lady said oh well, I can't help you get in, come back and try again later. Um, yeah no. Your keypad wont let people into their storage units that cost 100 bucks a month, fix it. Don't tell them oh well and brush customers off. Avoid Waterloo Iowa location. I have had great luck at other locations and have moved a lot.
randy j | Overall ExperienceSelf Storage Units in Waterloo, IA, 50701
U-Haul Moving & Storage de Waterfalls
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- 4,5 - Cote moyenne des clients
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Thank you for your patience 😊
Tanya T | Overall ExperienceVery expensive
Synthia L | First ImpressionsI rented over 12 months. Over 90% of my belongings were damaged because of unfixed water leaks and then this last month animal fecess and pee all over my belongings. Definitely don't recommend storing anything great. Personnel at the location or services are not the issue. They worked with me as best they could, was just getting run around about who to talk to about fixing the leaks. Never got fixed. It's the outside storage - don't rent those units out KNOWING there is water leaks until it gets fixed.
Karolina S | Overall ExperienceStaff was very kind and helpfull.
Dominick G | Overall ExperienceVery helpful! Love this location and highly recommend!
sam m | Overall ExperienceTheir staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.
Connie T | First ImpressionsI had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.
David C | Overall ExperienceVery nice experience
dwight r | Overall ExperienceI don't appreciate getting a storage space NOT big enough for all my things and I got a 15 inch truck! And because I was not given a big enough storage it took me a long time to figure out what I could get in there and how to put it in there! Because I'm moving out of town I have to get rid of a lot of stuff...I have nowhere to put the rest 😢 I've never had this problem before with this company until now.
Nefteri G | First ImpressionsBrandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.
Glenda H | First ImpressionsThe service was great all my needs were met all out great location never a dull moment and they have humor .
Gracia S | Overall ExperienceI appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.
Anita S | Overall ExperienceThese people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.
Gracia S | First Impressions