Customer Reviews for U-Haul Moving & Storage of Waterfalls

5 611 évaluations

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Great customer service!

Briyana C. 
Évaluation :
5

My experience was excellent! Eric was so kind and helpful with my moving needs. When I brought the truck back Michael was very attentive and got me on my way quickly. I will definitely be back with any moving needs I have.

Renee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Cargo van looked like it was covered in some kind of oil but other than that, everything was good.

Tammy L. 
Évaluation :
5

Staff were great.

brenda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Love using Uhaul!! Another great experience, equipment plus outstanding staff keeps me coming back.

Jeremy R. 
Évaluation :
3

Make sure to put down the correct fuel level.

Brandon B. 
Évaluation :
5

Great experience until time to check in was told that I was short on gas and that I was going to be charged extra. funny thing was last time I rented from them the same thing happened. This time I took a picture when I showed him the picture it was like ok every thing will be ok no charge sir. Kind of funny how that works

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
5

All is well

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conner M. 
Évaluation :
5

As before

David C. 
Évaluation :
5

You should let people who don't have credit cards rent out the cargo vans and pickup trucks.

Gina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
4

a little more customer service and friendliness/hand holding when get equipment

Sara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Masia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
5

Employees were very helpful, check-in and check-out were both smooth and easy.

ANDREW O. 
Évaluation :
4

More training for new staff would be great.

Dennis S. 
Évaluation :
5

Another outstanding property and I will be happy to do business there again if the need arises.

Scott J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
3

Had a long wait before I got service, was told it had 1/2 tank of gas and to return it with 1/2 tank of gas. When I got in it to drive, I noticed there was under 1/2 tank of gas. Never said anything because of the long line to get waited on and I was in a hurry.

James D. 
Évaluation :
3

Make sure the poles in your parking lot are tall enough to see when backing up.

Randall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan V. 
Évaluation :
5

Corporate messed up our rental and never picked a location for us to pick up our uhaul. The workers at the Waterfalls location were incredibly helpful, but I will never try and do anything on the website again. I will only be working with people in store as corporate was not helpful and unwilling to work with us after a mistake they made.

Tanner S. 
Évaluation :
5

Fast and easy check in.

Tran B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Why does uhaul accept reservations and don't abide by them?! Luckily the man I worked with at the store helped me out otherwise I would have not been happy!

Morgan R. 
Évaluation :
5

Excellent service!

Greg D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mahdi A. 
Évaluation :
3

The key drop was hard to find. In the website it tells you to look for a box. So I spent about ten minutes trying to find one. Just to find out the slot was at the door.

Jeffery S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathy T. 
Évaluation :
5

They were very busy so you had to be patient. I had a trailer reserved and took little time once it was my turn. Hooked it up for me on my hitch and checked the lights.Returning was even easier with there check in right there on the lot. Will use them again.

Steven E. 
Évaluation :
4

Staff was overwhelmed. Had to wait 15-20 minutes once I arrived with my reservation. Staff was competent and friendly when they got to me.

Aaron W. 
Évaluation :
4

overall u-haul business was decent, but the 20 foot truck that I had, the sway bar was messed up on it and the transmission seemed like it was slipping. tried to get up to the speed limit and the truck was hesitating and was doing jerking and the truck would shimmy when up getting up to 30 mph. I paid $160 for two days and feel like they over charged a little. the agent asked me how many miles round trip and i feel they should figure that out as part of their job and he could've looked it up. but over all it was ok! I recommend them, just make sure you ask questions about the vehicle you and equipment that you rent and double check the vehicle and report it right away!

Tammy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Everything went very well. Pleasant staff, good vehicle, easy process. Merci.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN B. 
Évaluation :
5

An additional contact person is required. This should be explained ahead of time. This place was awesome. Rental was ready, clean and pickup was very quick. Drop off was very easy and somebody was right there to check it in. I will definitely use them again.

Pam M. 
Évaluation :
5

Everything went well. No troubles.

Jeffery F. 
Évaluation :
5

The people who work at this location are kind, thoughtful, and well versed in the reciprocity of helping people. Everyone was extremely busy, but maintained a calm composure, especially during peak moving season. My hope is that these lovely people are being paid their worth, and then some. Thank you to all the people who work at this location.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
4

I reserved a 4x8 trailer, after reservation was made, I got called to inform me U-Haul couldn't keep their commitment. Not happy!

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Rien

Daryl B. 
Évaluation :
5

My only complaint is no cruise control. Using your foot for almost 3 hours can tire the muscles Using cruise control like other cars can reduce focus needed to maintain speed and control.

Cody E. 
Évaluation :
5

Very Friendly & knowledgeable personnel. Would use again!

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marticus J. 
Évaluation :
1

It took us forever to get the truck using your online system. I was told there would be people to get ahold of if I had trouble but it took over an hour to get anyone to contact me. It was beyond unacceptable!

Trisha K. 
Évaluation :
3

Extremely slow service, poorly run by manager who sat at counter doing nothing while other two guys doing all the work.

Bill K. 
Évaluation :
3

The store opened a few minutes late and then they had changed my reservation from Saturday, May 21 to Friday, May 20 so they didn't have a truck reserved for me. Fortunately, they did have one available but I was rushed to get it back in time for the next customer.

Jordan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Really good service

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenie W. 
Évaluation :
2

was unable to use the online check in process to pick up vehicle prior to store opening. The truck gas tank was less than half full - had to purchase fuel before using. Store clerks were not very friendly and would not open the doors even 5 minutes before the listed open times - even as I was standing at the door clearly visible and waiting to get going and on the road. The check in process was somewhat better than the check out process.

STEVE H. 
Évaluation :
5

Nothing at all, the location was very nice, easy to access, and the employees were extremely helpful.

Frank J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The clerk was so helpful! He got my pickup time changed when I messaged him about it. Walked me through everything! Both professional and courteous!

Jon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
3

There was no staff available to receive our dropoff. We did the dropoff via the app and when we completed that a staff member appeared and seemed offended that we didn't wait for them to inspect the trailer we dropped.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Great customer service. Keep up the good work

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoran B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy H. 
Évaluation :
1

Representative have very Uncivilized behavior

Hifzur R. 
Évaluation :
5

Everything went very well thanks for taking the stress out of my move

Adam M. 
Évaluation :
3

Rented a 10' truck and only had a 15' truck. Why are the rates from Iowa $90 higher than the reverse route!

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
2

Even though I was assured by the very young person at the counter that it was necessary, I don't appreciate (nor will I allow it in the future) for him to take pictures of my driver's license (both sides) on his personal cell phone. He said it was required by U-Haul it was necessary. I was also required to deposit an additional $60 cash because I was paying with cash. The lady on the phone said nothing of this. For what it's worth, the money was immediately refunded upon drop off. I tried phoning in a first time, and was told that there were no trailers closer than Marshall Town. I replied to an email from U-Haul, hoping I could find one closer - and the woman with whom I talked said there was one in Waterloo, but the earliest I could pick up was 3:15. I took it, delaying our departure several hours. When I arrived, there must have been 8-10 trailers lined up. Why did I have to wait until 3:15?

Russ F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
1

They didn't check in trailer on day of arrival. Didn't check in until I received a call from U-Haul stating it was a day late. I contacted the drip off location the following day. They were out out they had to check the unit back in instead of me doing it.

Lisa C. 
Évaluation :
1

Read the comments above I think that says it all NEVER AGAIN

Tashanna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Very easy to rent. Worked great!

Janet T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lory Y. 
Évaluation :
5

Everything was great about the rental . We unfortunately rented a 6' wide thinking it would be 6' wide because the mowing deck was 5' but the opening was only 5' wide so I couldn't use it because it wasn't wide enough.

Tim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
3

They seemed to be understaffed and provided another option to check-in, in but did not make it clear how long or what the p; the process was. After assistance via calls and emails, the staff was able to check us in for no additional cost later in the day.

Todd W. 
Évaluation :
2

Everything

Kenisha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Brandon was so pleasant and helpful!!! Great customer service!!!

Michelle P. 
Évaluation :
3

The gentleman apparently in charge was rude and condinscending to his fellow employees

Larry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ciera g.  |  Expérience générale 
Évaluation :
5

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Glenda H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiras Y.  |  Premières impressions 
Évaluation :
5

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia S.  |  Expérience générale 
Évaluation :
5

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger W.  |  Expérience générale 
Évaluation :
5

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
4

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C.  |  Expérience générale 
Évaluation :
5

Personnel is very friendly and helpful

Krystal E.  |  Expérience générale 
Évaluation :
5

They were all AWESOME !!

Rose S.  |  Expérience générale 
Évaluation :
5

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Expérience générale 
Évaluation :
5

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  Premières impressions 
Évaluation :
5

I was very impressed

Kristine G.  |  Expérience générale 
Évaluation :
5

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  Premières impressions 
Évaluation :
5

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Expérience générale 
Évaluation :
3

Friendly was helped right away

Dan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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