Le client n'a pas laissé de commentaire.Pamela P.
Customer Reviews for U-Haul Moving & Storage of Waterfalls
Pour nous contacter
Waterloo, IA 50701
(W Of Greenhill Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
On point guys!Donald R.
I don't remember his name but the guy who's supposed to assist me was very mean and unhelpful. He talked to me as though I'm the reason he hates his job. I reserved a trailer 2 weeks in advance. Whin I went to pick up the trailer this guy told me it wasn't available and there's nothing he could do to help. I ended up taking a smaller trailer from Cedar Rapids which Is am hour away. That trailer was too small and could not take all my furniture. I asked if i could return it to Waterloo the same guy said no, I should take it back to Cedar Rapids when his location is only 15 mins away. I ended up getting a bigger truck and paying double the money I planned to spend.William J.
Very expensive.John B.
I left the truck with about 3/4 full of gas. It was only supposed to be 3/8. So would like a gas reimbursement. Thank you Debra Rippel email@example.comDebra R.
Make sure I get the tow dolley I needed!! I said I was towing a ford EDGE. I got to pick it up and the employee gives me the first one and says this should work. I get to my car and realize I got a narrow dolley. I had to tow my car with the front wheels barely fitting inside the dolley fenders and had to take wide turns. Pay attention!!!!!!Craig L.
Le client n'a pas laissé de commentaire.Larry H.
Make checking out a bit quicker and it would be perfect!Jeffrey P.
Erik was very professional and very promp and complete!!! Thank you again for having this service available, especially in a last minute situation.Helen R.
Le client n'a pas laissé de commentaire.Ronald L.
I was attempting to do mobile check-in,and an employee came to my car to help. Awesome customer service especially since it was on Thanksgiving!Tesla B.
Better customer service and learn to listen to the customers.EDDIE W.
Le client n'a pas laissé de commentaire.Jens P.
Le client n'a pas laissé de commentaire.marykay G.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Tanya J.
Le client n'a pas laissé de commentaire.Marvin K.
Excellent customer service from the agent helping me book the rental and the pickup and drop off location. Location staff were friendly and helpful. Totally awesome experience from start to finish.Cherry R.
When I had rented it, we were told that we could pick it up any time, then when we didn't pick it up at 9 am. the text messages started about doing to canceling it. Person who was going to pick it up . Now I am cjarged doub;e why????.Gregory H.
the employee that helped me check in was wonderful. He had great customer service skills and that is rare these days.Julie R.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Traci W.
Le client n'a pas laissé de commentaire.THOMAS D.
I was charged 28 $for the uhaul being at half a tank. When I received the uhaul it did not even have a full tank of gasDouglas H.
Le client n'a pas laissé de commentaire.Keith C.
Le client n'a pas laissé de commentaire.CRAIG L.
lower price per mileageBroderick E.
Just to let customers know at drop off they don't have to wait in line, just turn the keys in.ADAM H.
Truck had an issue with the tire pressure sensor. Customer service had no idea but when I dropped it off the representative did but I was never informed. Your vehicles NEED cruise control. It is insane to think we're supposed to drive a vehicle long distances to move and it not have cruise control. This is the 3rd time (2nd location) I've used Uhaul and each time I've thought the price per mile was way over priced especially since we have to refill the trucks before returning themâ€¦Ashley F.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Renajda F.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Michael H.
Just wish there was. Sign to were the drop box Is hahaAmy R.
Clerk was busy outside at 4:00 pm, I and another customer waited inside several minutes to close out and leave.jerome T.
Le client n'a pas laissé de commentaire.THOMAS L.
Alex was the best very helpful and professionalChristine P.
Le client n'a pas laissé de commentaire.Marvin M.
Le client n'a pas laissé de commentaire.Terrance M.
Le client n'a pas laissé de commentaire.James O.
Lower the costBRYAN J.
Le client n'a pas laissé de commentaire.Jack B.
Le client n'a pas laissé de commentaire.Steven H.
You have a friendly staff of gentlemen there at the University location. It is not the closest U-Haul to my home but I know that when I get there the staff will be friendly and helpful even as busy as they always are there. Congrats on a great staff and customer service. Keep it up.Donald B.
It's stupid that you don't get reimbursed for mileage not used. Why not pay for mileage used at the end?Tyler E.
Great job on the installation. I was late and the technician accommodated me .Glen W.
Le client n'a pas laissé de commentaire.John B.
Our tire on the back passenger side was flat one of the brake lights didn't work the roof inside the cab leakedJessica G.
Le client n'a pas laissé de commentaire.Felisha B.
Le client n'a pas laissé de commentaire.Sarah C.
Check in took a long time due to very few staff available. When returning equipment. I made an effort to be back by closing time only to find that the staff had locked up 10 minutes early and was forced to unhook and do the return myself.JASON R.
The service people were prompt, attentive, and efficient. I rented a trailer. They asked if I needed other moving supplies, then got me on the way in less than ten minutes. They also gave me a veterans discount. They return was also very prompt and hassle free.James H.
Le client n'a pas laissé de commentaire.Marvin L.
Le client n'a pas laissé de commentaire.DEAN S.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Jeffrey W.
Great customer service at location!Jennifer P.
Le client n'a pas laissé de commentaire.Edward F.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Tiras Y. | Premières impressions
Le client n'a pas laissé de commentaire.Joe H.
There was some loose steering on the vehicle I was rented. Had to make several corrections while driving, even at lower speeds.Jeremy R.
Le client n'a pas laissé de commentaire.Leo S.
The customer service was excellent and associate went above and beyond. Checking back in was a breeze. Would definitely utilize this location if ever necessary. Merci les gars!Sarah C.
The service was great all my needs were met all out great location never a dull moment and they have humor .Gracia S. | Expérience générale
Eric is/was an exceptional employee, he should be a model for your company when it comes to customer service.Ronald C.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.Robert V.
I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.Anita S. | Expérience générale
Continue to being friendly, and excellent in u-haul services.Anita S.
Le client n'a pas laissé de commentaire.Michael H.
The guys that helped us were awesome and knowledgeable! I'd recommend them every time!Trisha G.
Le client n'a pas laissé de commentaire.Matthew G.
The location on university Ave in Waterloo Iowa I rented a truck and The truck I had radio didn't work, it didn't shift in reverse very well. The box had leaves in it. Was not a truck that should have been rented. My opinion. With all that goin on with it.Tracy L.
I was over chargedVialesha P.
Stop over charging for mileage I was ribbed seriouslyJackie S.
Le client n'a pas laissé de commentaire.Robert W.
free pop or coffeeRobert K.
Picked up trailer and found door lift assist cable was broke which also cut the right trailer light circuits so light did not work which is a safety hazard. I discovered this after I got home with the trailer so wasn't able to switch trailers or have U Haul techs fix the problem. Trailer number was AV 4064 J. Considering the cost of rental, I would expect these basic trailer functions to work. Also the Waterloo parking lot and facilities are too small and hard to maneuver through the lot to hook up.Kraig K.
The truck was not ready at pick up. There was no communication that it was not available and it delayed our move by several hours.Aaron M.
Le client n'a pas laissé de commentaire.Leslie D.
Le client n'a pas laissé de commentaire.BEN K.
Le client n'a pas laissé de commentaire.Heather S.
Not have mouse infested storage units so your customers Ubox container don't get filled with mouse feces and families of Mice living your customers beds! We had to throw away all of our furniture!!! I have never been More Outraged!!!!!Alan K.
Le client n'a pas laissé de commentaire.Taylor B.
Didn't get my refund back for bringing truck back s day earlyJanet M.
Le client n'a pas laissé de commentaire.Devin D.
Le client n'a pas laissé de commentaire.Valerie A.
Le client n'a pas laissé de commentaire.Katherine S.
Was in hold for 15 minutes twiceWade B.
The app would not work for the drop-off. We ended up just leaving the truck and expecting to pay the 20 $convenience fee. My stepdad called though and got the fee waived, which I appreciated.Melissa M.
Le client n'a pas laissé de commentaire.Cyril O.
Le client n'a pas laissé de commentaire.Lee G.
Good employees willing to help and go extra mile.JOHN B.
The Waterloo, IA U-Haul Waterfalls website was down when I picked up the rental truck and also when I returned it, so I did not have the option of checking it out or back in by cell phone contact. The agent did not walk around the vehicle with me to check for prior damages-so I did this on my own. He also did not check to see if the appliance dolly was in the vehicle-it was not and I had to travel back to the center to obtain one. When I checked the truck back in, I made sure the fuel hand was where it was when I picked up the truck, However, my online invoice receipt had a fuel service fee and an additional fee for fuel. When I called to discuss this with the agent, Brandon Mills at U-Haul Waterfalls location he was argumentative with me and when I calmly stated I had a bad experience with them and was going to do a negative YELP review to let others know of this experience, Brandon was rude and abruptly terminated the call. Then, when I called back he sent the call straight to voice mail. I was pleased with the online chat agent who said the fuel tank was only 1/8 lower than where it was when I checked it out. He handled my call/complaint professionally and with excellent customer service, resolving my issue timely. Although I will never utilize that particular location again, I will continue to use U-Haul for future needs as a few weeks prior to that I had an excellent experience with the Frost Events Center, Waterloo, IA and was sorry that this location wasn't available for my last minute emergency truck rental needs.Margo C.
Le client n'a pas laissé de commentaire.Dean O.
Make sure padlock comes with a key and works.Dustin R.
Took almost an hour to get my trailer that I had scheduled for 2pm pickup. Computer systems were down and there was only one employee. Once I was ready for pickup the employee helped 4 more people in line while I stood there waiting to get my trailer taking almost 30 minutes.Lane V.
Awesome drop off experience!Michael B.
Le client n'a pas laissé de commentaire.Roger W. | Expérience générale
These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.Gracia S. | Premières impressions
Friendly was helped right awayDan B. | Premières impressions
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