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Sarah GressCustomer Reviews for U-Haul Moving & Storage of Waterfalls
Testimonials From Recent Customers
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Great experience.
Jamie CutlerWe reserved a van earlier in the week for pick up first thing Saturday morning. We got there and they claimed they didn't have a van because they lost the keys. We got a truck that was not ready to go and was covered in snow and ice. The truck cost us far more due to the added cost of gas over what the van would have used. When we tried to talk with the employee about our experience he could not have been more disinterested. When we suggested they should have let us know they didn't have the vehicle we reserved, he blamed it on the "traffic department." We've rented several UHaul vehicles over the last several years and this was by far the worst and costliest experience, all around.
Dan GutknechtGREAT CUSTOMER SERVICE
ketan patelThe reservation online, check in, and return were all a seamless transaction that went incredibly smoothly. Staff was courteous and helpful and I anticipate using services again
Danny LewisSuper easy to reserve, everything went fast and smooth at pick up and then delivery was again super easy. Will for sure use again.
Mike ShanteauThe staff was knowledgeable and helpful, the equipment was clean and well maintained. This was a 5 star experience. My personal preference would be to rent the vehicle with a full tank of fuel and return it with a full tank of fuel. Not a big deal at all. Thank you, John C. Burg
John C. BURGI recently had an excellent experience at the U-Haul center in Waterloo, Iowa, and I couldn't be more pleased. From the moment I arrived, the staff was incredibly efficient and friendly. They checked us in swiftly and had us on our way in a matter of minutes, which was incredibly convenient. One thing that truly impressed me was the extensive selection of rental equipment available at this location. Whether you need a moving truck, trailer, or any other type of equipment, this place has it all. It made the process of renting exactly what we needed so easy and hassle-free. Overall, I highly recommend the U-Haul center in Waterloo, Iowa, for anyone in need of rental equipment or moving services. The exceptional service and quick check-in process truly made our experience seamless and stress-free. I'll definitely be returning here for any future rental needs.
Mark EasterGreat and fast service when we dropped our UHaul off.
Jodi PetersonJust make sure truck is cleaned.
Austen GrayThings were fine
James AbernatheyQuick and easy drop off and friendly staff.
Shanna DiamondThe customer service was good. The guy at the desk was very friendly. But I requested what i needed for my cross country move 2 weeks in advance, and the day before I was set to move, they called that they didn't have the right size that I needed and I would have to drive over an hour to get the size i requested. I took a larger size because I had to move that specific day. Then I got there and they had no moving dollies available which was also made aware 2 weeks prior. It was really frustrating in an already very stressful situation.
Ashley SticeVery friendly and helpful.
Dale BjorklundThey were very professional and i would recommend them to anyone who is moving just a little bit of stuff
danita talley-millsYes the truck was clean but as far as well maintained the engine light was on sound like wheel bearings or transmission issues and had a real vibration to it
TODD HENRYImprovements would include: Having the tank closer to 1/2 full than 1/4 full. Was nervous about that and how far I had to go. Had to go get the truck, I remember a time they would go get it for you and drive it around front. The return line blocks the customer parking lot - only 1 way out of that parking lot Pluses - the workers were nice and understanding. They were easy going and explained things well.
Margret PircerI would rate it not so go someone hack in to my account
Jacari PenbletonYou guys are doing great job thank you for your help
Moses SangVery knowledgeable and courteous people.
matt gallmeyerIt was and always has been a good experience staff were very helpful
Rick MillerAwesome Rental. Great Customer Service!
TONYA OWENSEveryone and everything here is always top notch.
Alex MillerProcess went smoothly, staff was courteous and helpful
Adam KesterNo problems dropping off other than it was extremely busy at the time I dropped the trailer off. The staff were all working diligently to assist clients in a timely. manner. Once it was my turn, the process was easy and they were friendly and helpful.
Michael DunlopI've used this location a number of times over the years - Always happy with the experience.
Mike MccraryEverything went very well, Prices were reasonable. Will recommend
Dan WestKeep up the good work.
ketan patelThe dudes at Uhaul are always easy to work with. I have no complaints about them.
Jesse MeyerEmployees seemed like they didn't want to be there. Location had a dingy, outdated feel.
Elizabeth BairIt was a great experience.
michael mairderPick up was easy and quick. Staff was very helpful.
Sherry JohnsonJessica was wonderful beyond compare
Alvin AragonNot to charge the customer $7,000. Because the vehicle was stolen before the uhaul personal could put it in the system.
damond denneyGuys we’re professional and polite
Jesse WernerTrailer I rented had no license tag. Delayed my schedule fir pickup and loading to get on the road.
ANTHONY DEBONISWhen I got to the drop off location after close, the app wasn't sending me the verification code (never did get one) and I left a note on the door explaining the situation. The employees must have seen this note and were compassionate and understanding. I have used this location in the past and will continue to do so with all my moving and storage needs! Merci.
Dryden Brooks🖕🏾
Taurean JenkinsMenards sucks
Andrew MillerThe service was fast and friendly and the van worked perfectly.
Chris BeckmanEveryone was professional, helpful and kind. Very good experience. Merci
katherine PereaNothing, It was very great service!
David RabeMade a reservation 2 weeks before date of needed trailer. When arriving at my reserved 9:30 am Time was told the equipment would not be returned until 10:45 so needed to come back. I asked about the 3 other trailers in the yard. Was told that those were only for same location drop off as pickup. Asked why could not take one and then put the one that was being returned in that spot. Advised had to wait until 10:45. Returned at 10:45. Trailer was ready to be picked up and we had to move other trailers to get to that one. It was there the whole time.
Scott WirtzGal that helped us was super nice and helpful!!
Jason ReisingI wasn't happy when I found out I needed to drive further to get and return a truck. I originally wanted it in shellrock ia then they informed me that I had to go to waterloo ia. Extra miles extra expense. I picked up the truck with an 1/8th of a tank and returned with an 1/8th of a tank. I should not be charged to put more in than I used. Also on my receipt I do not see a Veterans discount. Thanks! Eugene Corwin
Eugene CorwinFuck uhaul
Patrick BangsWe're glad that you're open early. You need to staff your shop with more people.
Michael WalterWe had sparks flying from the chains attached to the trailer so bad that a semi truck behind us kept flashing their lights behind us so we pulled over and the chains were dragging so bad one of them broke. I had taken out the trailer insurance so it was all good for me. Just needed the chains and the electric connection wrapped better and tighter away from dragging.
Georgia VajpeyiTheir staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.
Connie Teff | Premières impressionsI had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.
David Cole | Expérience généraleVery nice experience
dwight reid | Expérience généraleI don't appreciate getting a storage space NOT big enough for all my things and I got a 15 inch truck! And because I was not given a big enough storage it took me a long time to figure out what I could get in there and how to put it in there! Because I'm moving out of town I have to get rid of a lot of stuff...I have nowhere to put the rest I've never had this problem before with this company until now.
Nefteri Gordon | Premières impressionsBrandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.
Glenda Harriman | Premières impressionsThe service was great all my needs were met all out great location never a dull moment and they have humor .
Gracia Stafford | Expérience généraleI appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.
Anita Speller | Expérience généraleThese people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.
Gracia Stafford | Premières impressionsThe only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.
Cindy Johnson | Expérience généralePersonnel is very friendly and helpful
Krystal Easton | Expérience généraleThey were all AWESOME !!
Rose Slater | Expérience généraleYou really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.
Jo Novinger | Expérience généraleI have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.
Traci Hahn | Premières impressionsI was very impressed
Kristine Grummitt | Expérience généraleThe staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg
greg frye | Premières impressionsIt was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS
Evelyn Rumph | Expérience généraleThe staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.
Thomas Bronson | Expérience généraleFriendly was helped right away
Dan Barber | Premières impressions