Évaluations des clients U-Haul Moving & Storage of Watertown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Watertown
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Erin M. le
Dealt with two different men. Both were rude.
Carl H. le
Great folks, very helpful. Thanks!
Daniel P. le
I have a coupon code to save $40 off of my rental, but the clerk forgot to enter it when processing the order. When I asked about it, they said it could be applied at the drop-off location and I wouldn't be charged yet. But when I dropped the equipment off, they told me I had already been charged and they couldn't refund the $40.
Sara R. le
My husband and I thought this was a good price to rent a enclosed trailer for the day. The employees that we dealt with were not the nicest. Yes they did there job but very Rude about it. Treated me like I would not know how to pull it even though I pull a camper all summer. Just not professional at all.
James S. le
I don't know how to answer this because the equipment was dirty. Each time I returned the equipment I make a point to fold the blankets and sweep out the truck and trailer. Since I have rented many times from Uhaul, I want to know if you will reimburse me 10% of my $311 purchase? Jim Steggeman 812-620-5571
Jeffrey H. le
I used this location 17 years ago and went back to them because I remembered their great service. They did not disappoint!
Ruth O. le
I brought van back at 4:30 a worker came out took the key and told me I was all set ,however it says it was brought back 6:30 that is false. It says 19.99 for rent I was charged 68.00 for four hours of use
Pearl K. le
Customer service needs major improvement.
Diane M. le
We called the evening before and reserved a 15 ft. truck for the next morning. Everything went seamlessly, was just as promised. Really quick, painless and very affordable!! Great service and I would highly recommend this location. We have used them several times and will again.
Brenda B. le
Bridgett was very friendly and knows her job very well. I never use anyone but U-haul for my moving or now towing needs
William G. le
Could done a better job cleaning the snow off the roof of the truck. Going down the highway the pieces of ice and snow flew off showering other drivers.
Emily H. le
don’t double sell a trailer and not give a discount when you guys mess up.
Edward S. le
Tanner was a very good representative the other guy I talked to before tanner was a real jerk and the truck they gave me was dirty and I could of pulled the car hauler with my own truck instead of spending 197 dollars for five hrs I only would of spent 100 not pleased
Robert G. le
This is where I originated my contract. Maybe it was too easy that lifted my expectation management to much compared with where I picked it up. The drop off was easy, pain free.
Jason V. le
Costly, but equipment in excellent condition. Very secure and safe vehicle.
Jarod P. le
they didn’t even have the equipment we ordered a week in advance. maybe call next time and let us know.
Frank S. le
It’s a great comfort to have reliable vehicles to haul my furniture
Marjory B. le
thought there was no washer solvent, opened hood and found solvent full, apparently pump no good. Windshield covered with salt all day. That was only hiccup. Nice truck
Maryann L. le
This is the only location I use Matt n Brooke r amazing
Emory Y. le
I left my wallet and the gentleman put it in a safe place till I returned. Can’t Remember his name, believe it started with a ‘ J ‘ ? Nice chap for sure. Very friendly, and helped with all my needs.
Joel R. le
It gets annoying that every time i rent with uhaul the fuel gauge noted on the slip is not what the vehicle reflects. This time it cost me about 8 gallons of extra fuel because i didn’t catch it until i turned out of the lot.
Peter O. le
The staff, vehicle and support were all excellent. They were very accommodating, when we thought we may need an extra day. The vehicle was easy to load and we appreciate the service - Peter Ouderkirk
Diana F. le
Stop charging for things we said we didn’t want
Raymond L. le
All was good. Agent was kind, helpful, and in general spot on. Truck worked great. Was done in no time due to the easy way everything went.
Aaron T. le
The car tow dolly was in pretty good shape except for the passenger side wratchet, for the tire webbing strap. I told the store owner when I dropped the dolly off and he said that they would probably have to replace the whole thing. I have used this particular location many times before and will continue to do so in the future.
taylor p. le
The staff was great and Matt was super helpful during my moving experience.
KATIE S. le
Overall good. Units are dark, some lighting would be nice.
David M. le
Staff was very helpful getting me set up with the correct hitch - very happy with service there.
William C. le
My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before
John W. le
Invest in a working computer system. It took over 20 minutes to get a contract printed. Otherwise service and vehicle were excellent.
Aaron T. le
I was very appreciative of the staff there as they helped me change out the ball on my hitch after I found out that I had the wrong size on there. It was a typical Friday afternoon as there was a line in front of me and then people came in after me so I had to wait for the manager to come out to swap the ball out. The manager then helped me find the blown fuse that controls the regular car dolly lights.
Jason H. le
Very good service!!
Amanda L. le
Upon arriving, I stood in the lobby for several minutes before an employee just clocking in at 9 came through and had to go in the back ane get someone to come help me. Store was co pletely empty and i just waited. Someone came to help several minutes later. I rented my truck and had a couple questions about the deposit, told me it was just a hold and i would be charged 100 flat and i would get the difference back. I did not get changed ONLY 100 and the agent didnt care or do anything about it at all. Seems like this place just doesnt care about their customers. Will not be back for ant more rentals in the future.
James D. le
The truck that I rented smelled like cigarette smoke. Aside from the stink everything with the truck worked fine and it ran well.
glenna R. le
Staff was always new, untrained. Box was 1/2 hour late, when I called they came, the ten minutes from their location to drop off. Was guys 1st day, no help, trying to back the trailered box into space with a box truck. Didn't stabilize or Chuck the trailer. No furniture pads included. Just plain felt uneasy with the whole experience. Felt I had to micro manage. Had thoughts of box disappearing forever. However on the other end, was professional, efficient, and easy.
Sarah L. le
Thank you for helping me move the stuff from the van into the unit 👍👍
Salia S. le
I didn’t see anything to improve yet. But, if there’s any then, it’s to have a separate price for military.
Benjamin H. le
Very nice people every thing went smoothly and I was on and out on less tan 10 minutes
Janice J. le
Very professional and helpful. Great service! I would highly recommend them!!
taylor p. le
Super helpful and kind staff!
Gene G. le
Change nothing everything was fast and perfect.
Timothy H. le
I have dealt with UHaul for at least eight years. This experience has been the best ever. Shout out to General Manager Matt for his leadership and team building. Big "thank you" to Tanner for extending customer service beyond the best.
Joanne N. le
Customer service rep was helpful and couteous.
Gary H. le
The general manager always does a great job
Robert K. le
When I called to ask about a full price some info was hidden or not devulged
Scott H. le
Staff was extremely helpful and friendly. Rental and return went smooth as silk even with a short term computer outage the manager was able to quickly adapt and proceed without issue. Highly recommend this location and staff. Thank you.
Shella G. le
I was very impressed with the people I dealt with, the quote was actually higher than what I ended up paying. ??
Janet B. le
Hope the next 10 foot has cruise control. In traffic it is very tiring to keep an even speed. Tie down places would be helpful to secure the furniture.
Robert C. le
Best U-haul place I’ve ever experienced
Brittni H. le
Great service; I ran in to rent an appliance dolly to move a few items with and I was in and out in a matter of minutes!
Kenton H. le
Nothing the men we're efficient in checking the vehicle before we took it and when we broufht it back. They are very courteous and explained everything to us. Your business is great and beneficial for we who need them .
Andrew H. le
We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.
William D. le
Need to have someone at the counter more frequently or have a buzzer when someone walks through the front door.
Devin C. le
Very friendly staff, also knowledgeable and helpful. The vehicles were in amazing condition and were very clean inside. Pick up and drop off was made very easy and was very affordable. I highly recommend this location and company as I thoroughly enjoyed the experience.
Mariana H. le
Very friendly and helpful staff
mark W. le
Both pick up and drop off were smooth. Store people were pleasant and informative. Professionals both of them
Edward R. le
You can re train the staff including the management
Melissa G. le
Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!
Thomas B. le
The equipment was in excellent condition. I had no problems with the rental car hauler.
eugene M. le
The phone and in-person service was very good and hard to improve on.
Carter M. le
Computer system was slow but staff was helpful.
Ariel C. le
I had a great experience! I can't remember the name of the lady at the desk (sorry) but she was very helpful and extremely nice! I would 100% recommend.
Bud R. le
blew a tire uhaul website and service # do not work service and paperwork is sub standard no phone # for service on paperwork!!!
RaeAnn L. le
Keep things as they are
William D. le
Totally satisfied with the service I have received, would highly recommend to everyone, friendly employees and quick service. Thanks guys, got alot done in those 4hrs.
gary m. le
ppppp
MIKE D. le
Well run, great place to do business with.
PHYIILS C. le
Customer service is excellent! Staff is so helpful and pleasant
Michelle S. le
It was great being a customer at u haul the staff was great and are stuff was well maintained thank you
Brenda M. le
Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.
Vickie D. le
The staff was great. Very accommodating and made recommendations to save me money.
JARIAN D. le
Thsnk you for your assistance..
Calvin F. le
Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas
janice g. le
I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing
Mustapha K. le
Excellent staff and excellent experience.
harry d. le
Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.
Clement W. le
Staffs are helpful and places are well maintained
heather e. le
Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.
TINA D. le
When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.
elizabeth d. le
At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,
Santina L. le
The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!
ANNA C. le
Storage was clean and dry. A cart was always available for heavy items.
Jamison P. le
Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.
Cheryl E. le
A bit pricey, but secure.
Michele M. le
Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.
alyssia H. le
Great, very helpful
marc s. le
Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.
joseph v. le
I had to cancel my reservation,they were polite and pleasant
Russell B. le
Everything was good
Cheryll M. le
Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.