Very dirty to store your stuff outside had I known this I probably would’ve picked somewhere bettermy stuff was in storage for seven years unfortunately I didn’t want to go that long, but it did and I had a freezer in there and I don’t know if my freezer is still in working order because it’s all full of mold, and there were animals living in there
Colleen Q | Expérience généraleSelf Storage Units in Watertown, NY, 13601
U-Haul Moving & Storage de Watertown
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- 4,0 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisThis location is absolutely terrible. No one inside wanted to help. I had to go back and forth 3 times inside before someone would actually come out to see the door was not working. I was told the maintenance man was in Canton for the day and they did not know when the door would be fixed. There were 3 staff members and they were all sitting down talking or on their cell phones. At one point the woman working was stocking a shelf (or something to they effect). She commented that they don’t have call buttons. You mean the buttons that are on all of the keypads where customers put their pin?? Maybe they don’t work but she didn’t even know they were a thing.. The whole experience with the staff at this location made an already stressful move even worse. Customer service is a thing of the past that’s for sure.
Kristina G | Déménagement en ligneThe hallway was dark and would not stay lit if the loading door was open. I had to bring a lantern.
Richard R | Expérience généraleGreat and courteous attention to needs
Mary R | Premières impressionsThe proliferation of storage facilities has given UHaul some stiff competition. I was able to secure a much bigger space at a competitor for the same price.
Michael B | Expérience généraleAlthough the facility is older and in disrepair the staff is very kind and helpful. I do not like that calls roll over to the call center. I would have preferred that the calls be answered when busy with prompts to go to the call center or to be on hold for the location called. I found it uncaring and distressful that calls were automatically shunted to someone in a call center. This adds another layer of miscommunication. All considered I would consider another rental company but would want to find another with staff as kind and helpful as what I found at each location. Uhaul should consider as a company how they are shooting themselves in the foot with how they handle patrons thru call centers and the lack of facility upgrades beyond the front end.
THOMAS P | Premières impressionsFirst time using storage.
Michael C | Premières impressionsFriendly staff and good location as well as good hours well lit and everything
Crystal V | Expérience généraleThe best uhaul staff i have seen so far, I have been using Uhaul for the past 15 years. Super helpful, professional and friendly. Highly recommend
Ashraf B | Expérience généraleBen was great, very helpful and polite. Great experience
RICHARD S | Premières impressionsStaff is always there to help units are clean well lit Security is top notch Never had a problem these guys go out of there way to be helpfull
Barbara M | Expérience généraleAbsolutely professional and amazing crew that answered all my questions and concerns
Ashraf B | Premières impressions