Customer Reviews for U-Haul Moving & Storage of Waukee

1872 évaluations

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Rien

TOM W. 
Évaluation :
5

Justin Clifton was very helpful an although the storage unit size we reserved online wasn't available he was very accommodating. He even personally helped us get the 26' Uhaul truck situated into the unloading bay.

brad b.  |  Premières impressions 
Évaluation :
5

Staff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.

DAVID H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana R.  |  Expérience générale 
Évaluation :
2

Long wait time just to get the truck that was prerented. Return was even slower. When calling was a 20 minute wait just to talk to someone. The truck was not even on a full tank of gas making refilling very difficult to get the tank back to where we picked it up.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

Great employees, large selection of rentals, never had any problems.. Waukee location is wonderful...

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
4

For storage unit size needed only one available was in clear back and it did not have the large size door.

Megan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Great experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20' truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!

Neil D.  |  Expérience générale 
Évaluation :
5

I worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.

Debra H.  |  Online Move In 
Évaluation :
1

The check in process was extremely slow and caused multiple issues with my order. There were never enough people working causing long wait times. My card was overcharged after employee assured me it wouldn't be

Erin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN G. 
Évaluation :
2

The facility is under staffed. Rent due dates were not properly explained.

SASHANK G.  |  Expérience générale 
Évaluation :
5

Great staff & great service

Andre A. 
Évaluation :
3

Check the inside to make sure it had been cleaned. I had to sweep it out before loading. Didn't realize I would be charged for mileage even though I put more gas in the tank than I had in it when I picked it up. I was supposed to get 5,95 $ back from a review of the loaders I hired, and didn't get that. Didn't open on time either - 15 minutes late. Bought extra insurance and still charged "safe" 5 $charge... ?

Mary S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
3

This store is not well staffed, but the gentleman who took the equipment back was excellent.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Even there was only one person working (mgr) he was very helpful

ROSA S.  |  Premières impressions 
Évaluation :
5

Hire more people. Your understaffed for such a large facility.

Thomas R. 
Évaluation :
5

We moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren't using the facility. Thank you!!

SANDY R.  |  Expérience générale 
Évaluation :
5

Thank you so much for everything! I really do appreciate it more than you will ever know!

Jody P.  |  Expérience générale 
Évaluation :
5

Checked in using the app which took considerably longer than I expected, to find no key in the slot. May need to have someone check in the keys each morning to assure all trucks going back out are truly ready.

Lisa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
5

When i got the truck back to the appartment i was moving from i found that there was chunks of mud all in the cargo area. I had to go power wash it out and dry it by hand just so i could put my housing goods in it. Also the dolly did not have a seal on it and the latch was broken so the dolly was flying around when the truck was empty. When i returned the truck i told the young lady behind the desk and all she did was blame a different employee. And that was all that was said. Over all not a good experience picking up and droping off at this location.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D Angelo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COY E. 
Évaluation :
1

Place was barely staffed, the after hours return process is a pain, why is there a fee for not doing the things one of your employees would do themselves anyway if i brought my van back during business hours?

CODY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
1

Improve communication. It was impossible for both me and your customer service representatives to get a hold of anyone at the Waukee location, including management. It took at least 90 minutes of waiting on hold to still not get in touch with someone. Any time I had to communicate I had to drive to U-haul to speak with someone, since I couldn't manage my order online or get in touch over the phone. Delivery times were never specific, so several times they showed up later than expected. I never want to interact with this location again and might not want to deal with U-Haul at all in the future. This experience have been aggravating and you need to improve communication.

Casey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
4

The van I used sounded like the engine wanted to cut off when it was idling. Otherwise, the rental was fine. I just kept the truck running! I did note that issue on my online return, to have it looked at. I've been stuck with a broken down UHaul. Moving is enough of a hassle!

Marieta P. 
Évaluation :
5

A buzzer at the desk so someone can come help. We had to go looking outside for someone to come check us in to pick up trailer.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRANT P. 
Évaluation :
3

Inspect minor equipment prior to rental. The appliance dolly I received had a bent tension handle which stopped it from catching and preventing proper tension on the strap. I made the cashier aware of this when I returned my equipment and no effort was made to make this right.

RYON M. 
Évaluation :
5

More guidance on where to park for pickup / return

Richard O. 
Évaluation :
5

When I had to extend my rental I tried using the web site to change it for an extra day. It timed out on me several times. I tried to call the 800 number and gave up after a 30 min hold. To make these options better would be appreciated.

KRISTI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy L. 
Évaluation :
3

Took too long to check in and out. There was only one employee working when I returned the trailer. Probably a safety and customer service issue. The employee did his best to take care of the customers.

JOHN V. 
Évaluation :
5

Austin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.

Kristin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manikanta G.  |  Premières impressions 
Évaluation :
4

Seems perpetually understaffed. There's always a line of people waiting to be helped and not enough employees there helping them. The ones that are there are doing everything they can but wait times can be long.

Mikael G. 
Évaluation :
4

Fast and efficient although understaffed

Kelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny N. 
Évaluation :
2

The boys working the desk were so unprofessional. One young man was on a speaker phone talking rudely about how dumb the girl was outside working. The truck I was given sounded terrible. Needed maintenance. My gas tank was just below 3/4 so I filled it up just below 3/4 and I still got charged for gas. I will never go back to this location again. And i will not recommend to my friends.

MELISSA E. 
Évaluation :
5

Keep doing what you're doing.

William H. 
Évaluation :
4

No one in office. I stood there for 10 minutes before anyone came in to help me.

Dennis B. 
Évaluation :
5

Justin was awesome.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice r.  |  Expérience générale 
Évaluation :
5

The Hickman U-Haul location in Waukee is by far the best facility, most efficient check in - check out experience I have ever had with U-Haul. I have rented several trailers over the years moving our kids around and other needs and I have usually been caught in delays and long lines. Even with a long line the day I check in, it was a breeze getting in and out and on my way... They have it figured out quite well at the Hickman location....

BRUCE H. 
Évaluation :
5

The boxes were not all delivered by uhaul but my moving help movers. They could only grab 2 at a time. The uhaul trailer was broken, I guess. The boxes were quite small and my furniture would not fit, not even my bed mattresses! I sent the boxes back without my processions and now am scrambling to get my stuff move on time. I would not recommend uboxes to anyone. Too small!!!

Monica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna C. 
Évaluation :
1

fuck you!!

ELIAS G. 
Évaluation :
3

Very short staffed with long waits. Unorganized. A young gal was very helpful and great to work with.

Debbie L. 
Évaluation :
1

Have the truck available when you commit, when you say you will give the customer a 50 $credit, do that, not charge them an extra 56 $! And...update your website I ordered a dolly and was told you were out but "you'd give a credit". No...I need a dolly. Customer service was awful.

HEATHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Friendly people that were helpful.

CHAD O. 
Évaluation :
3

workers attitude was not great. employees demeaning other employees

ELMER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Great! Very busy but they did well

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Even after doing online checkin and having rented the same equipment a few times this year checkin is still kind of slow. Would like to be able to show a bar code from online checkin and go right to equipment pickup. Note that after hours return through the mobile app is very quick and painless. This location has a very convenient place to drop off. Overall a clean and convenient place to rent. Will do so again.

Christopher H. 
Évaluation :
4

It's hard to know how to answer the above questions, because there is nothing wrong with this particular location, it is U-Haul's whole system that needs major work. I would recommend this location if someone really wants to rent from U-Haul, but other than the reasonable cost, I would NOT recommend U-Haul. First off, even though I reserved 2 furniture dollies weeks in advance, there was only one available when I arrived, which was a huge inconvenience with the items we needed to move. How hard would it be to have a few extra dollies available?? The horrible practice of reserving trucks or equipment well in advance with absolutely no guarantee that what you reserved will be there for you when you arrive is as absurd as it is awful! This is not the first time I have had a similar experience with U-Haul. I once reserved a truck about 30 miles away because it was the closest place, only to be called a few days before the move and told that one that size would not be available at that location and instead I would need to pick one up TWO hours from home. I live in the very NW corner of Iowa, and there were numerous locations much closer than 2 hours away, in either South Dakota or Minnesota, but when I mentioned that possibility, the worker's reply was. "That's not my territory." Only because I insisted she find a way to look in a different state was she able to find another truck about the same distance away as the original one I had reserved. Great system when the customer can find a closer location than the U-Haul workers can! The other problem is the stupid system were you can't call a local dealer with a simple question or a problem. Even if you call the local number, you get routed to someone far away and put on hold. We had a problem today, and tried to call the dealer a few miles away, only to get the centralized number. I was on hold so long that we were able to get in the car and drive to the local dealer before someone answered at the 800 number. When I told the person I had just arrived back at the dealer and didn't need her help now, she tried to keep me on the line to see if she could help me with something else, like tell me storage rental rates! Again, what kind of customer service is that? Also, the truck we had today was overall in OK shape, but was badly in need of a new muffler. It was louder than anything I've ever driven since the old 1940s John Deere tractor we had 50+ years ago! The cost is reasonable, but an awful lot about U-Haul's huge and cumbersome system leaves so much to be desired that I'll certainly think twice before using them again!!

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Very smooth process from check out to checking back in. Highly recommend!

DARRON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Outstanding Customer Service. Austin made the rental easy from start to finish.

DONALD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WESLEY B. 
Évaluation :
1

Had a very unpleasant situation happen when I dropped off the U-Haul. The manager Justin was a complete jerk very rude unhelpful very aggravating. It was the worst experience I had ever encountered

SONYA H. 
Évaluation :
5

Easy, convenient, and well kept.

Sean G.  |  Expérience générale 
Évaluation :
5

Austin helped us out and above and beyond to make sure things were hooked up right. It's hard to find good employees these days who will go that extra mile and make things a positive experience. Austin did just that. He's the man!!

tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marte C. 
Évaluation :
1

returned trailer, same day I picked it up. to small for what I needed it for. Guy told me that he would only charge me for one day. picked up at noon and returned at 4pm. Lady called me tuesday, wanted to know when I was bringing it back. I told her what happened, she said ,it was returned and it had already been rented out, thats why it was not showing there, said I would only be billed one day, got bill , for the whole 7 days, not right. tried to call, 35 min wait not right. I feel you owe me a credit/part refund. looking forward to your reply.

ken C. 
Évaluation :
1

Dropped the trailer off on time on a Monday at12:30 - the young kid didn't check it in. Get a call on Tuesday asking where the trailer is! - Headed back to the location in Waukee , Iowa to find out what's going on and get a receipt this time. Young kid says he didn't check us in , but remembers us- another little snot takes over and says he will correct the problem and send me an email. I said I'll wait for a receipt! He wouldn't give me one- only another email with Tuesdays date in it! I call back the lady who had just called me and she corrected everything! Get some adults in that location please!!!

KENTON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN L. 
Évaluation :
5

Great service from the employees. Thank you.

TOMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Very happy to rent the the U. Haul and they are friendly they help me faster than I expected

Elizabeth W. 
Évaluation :
1

Vehicle was very poor maintained and very noise inside driver cab. Can not hear even police sirens. Can not hear hands free mobile sounds. I never recommend UHUAL to my friend. Please provide well maintained vehicle for long distance trip like I did Iowa to texas.

Manoj B. 
Évaluation :
5

Very helpful people work here. Thank you so much .

Barrie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
5

Great service and staff.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

dIN'T PROCESST LIKR MY CHECK OUYM

Kirk H. 
Évaluation :
5

This whole rental process was truly professional and friendly. Staff was tremendous.

WILLIAM H. 
Évaluation :
4

Michael accommodated my request, resolved the issue swiftly. Excellent customer service!

Alith A. 
Évaluation :
4

The truck's air conditioning didn't work. I was in line at 10:15 am to pick up at truck scheduled at 10:30 am & finally got to the cashier at 11 am. Really short handed since people ahead in line were complaining that the online equipment check-in didn't work. When I tried to check in the truck after hours, online check-in didn't ‘find' my location so I couldn't proceed with the check-in. Had to go back to the store the next day to make sure I got the truck checked in.

THERESA M. 
Évaluation :
4

Would have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.

DEREK J.  |  Premières impressions 
Évaluation :
5

great sevice

EARLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

was helpful and polite

Maxwell G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B.  |  Expérience générale 
Évaluation :
3

Didn't know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn't have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.

Madelyn R.  |  Online Move In 
Évaluation :
2

I was charged an extra day rent even though I brought the equipment back on the day of my contract.

Gregg S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris b.  |  Expérience générale 
Évaluation :
5

Austin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.

Steven Y.  |  Premières impressions 
Évaluation :
5

Super helpful

Lacey & TJ S.  |  Premières impressions 
Évaluation :
5

Extremely nice to work with very convenient made a hard day less stressful

Jlee M.  |  Premières impressions 
Évaluation :
1

Here is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed

Jeff R.  |  Premières impressions 
Évaluation :
4

Need 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.

Larry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
5

Justin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.

GARY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakotah B.  |  Expérience générale 
Évaluation :
2

Facility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.

Vera H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

I can't say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn't have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I'm sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can't thank him enough.

Roman G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna A.  |  Premières impressions 
Évaluation :
4

I have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.

Kelly C.  |  Premières impressions 
Évaluation :
5

Everyone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.

DAngelo J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi G.  |  Expérience générale 
Évaluation :
5

It was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.

Travis C.  |  Expérience générale 
Évaluation :
5

Excellent service.

John K.  |  Expérience générale 
Évaluation :
1

The storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan

DIANE C.  |  Expérience générale 
Évaluation :
5

This facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I've seen in a long time!!

Stephanee C.  |  Premières impressions 
Évaluation :
5

Justin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!

Tammy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H.  |  Premières impressions 
Évaluation :
5

I worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.

John K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Online Move In 
Évaluation :
5

The team at the Waukee Uhaul and storage are fantastic: from Justin and Amber to Phil, Austin and Rom they provide second mile service! Well done!

GARY R.  |  Premières impressions 
Évaluation :
5

Very nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.

Lisa B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

This was a wonderful experience for us. Justin took very good care of us. Merci.

Steven S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM K.  |  Premières impressions 
Évaluation :
5

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. Merci!

DANIEL M.  |  Premières impressions 
Évaluation :
5

Only positive impressions. What else can one say?

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista S.  |  Online Move In 
Évaluation :
1

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian H.  |  Expérience générale 
Évaluation :
5

Wonderful experience! Will happily rent here again.

Denise V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha & Antonio F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful. Surprised facility was "sqeeke clean. Good value.

lloyd h.  |  Premières impressions 
Évaluation :
2

The bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.

Brian H.  |  Premières impressions 
Évaluation :
5

Justin Clifton was wonderful to work with. I will definitely recommend this service to others.

Steven S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B.  |  Premières impressions 
Évaluation :
5

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam W.  |  Premières impressions 
Évaluation :
3

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret B.  |  Online Move In 
Évaluation :
5

A beautiful climate-controlled facility to house your excesses.

Brad H.  |  Premières impressions 
Évaluation :
5

Nice job!

Marshal Blayne D.  |  Premières impressions 
Évaluation :
5

Friendly professional staff , clean well lite building.

Jonathan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemal D.  |  Expérience générale 
Évaluation :
5

Get the elevator up and running.

AARON B.  |  Expérience générale 
Évaluation :
5

The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Rachel H.  |  Expérience générale 
Évaluation :
5

For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Veronica S.  |  Expérience générale 
Évaluation :
5

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand V.  |  Premières impressions 
Évaluation :
5

I really love this place, I hope to do business with this location in the future. Just friendly service.

larry j.  |  Expérience générale 
Évaluation :
5

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert J.  |  Premières impressions 
Évaluation :
5

Justin was very helpful to me and went above and beyond to meet my needs,

amy k.  |  Expérience générale 
Évaluation :
5

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard q.  |  Premières impressions 
Évaluation :
4

Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

John F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz D.  |  Premières impressions 
Évaluation :
5

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emma S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard y.  |  Premières impressions 
Évaluation :
4

No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Bryant R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy L.  |  Premières impressions 
Évaluation :
5

Great experience, no issues, very clean facility. Merci.

Anil K.  |  Premières impressions 
Évaluation :
2

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck -1 330 $. The storage space was lower than average so we had to pay for a second one. It was very expensive

duane D.  |  Premières impressions 
Évaluation :
5

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby N.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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