Customer Reviews for U-Haul Moving & Storage of Waukee

2 316 évaluations

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Staff was super friendly and helpful. Online return kept timing out. Had to restart the process several times.

Tauri P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Briyana C. 
Évaluation :
5

The return process was cumbersome to use the online but otherwise fine

Jason W. 
Évaluation :
2

Process was quick and easy, people were rude to my girlfriend trying to figure out how the process works

HAILEY L. 
Évaluation :
1

The employee who worked when I dropped the uhaul off had no interest in me, the uhaul I dropped off, or serving my needs and questions. The employee took more than 24 hours to check my unit in.

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roseann K. 
Évaluation :
5

Awesome service and very easy to rent and reasonable price.

Denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
4

The site was very helpful in meeting my storage needs.

HAROLD L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Very expensive after the 19,95 teaser price.

Greg C. 
Évaluation :
3

First unit I was assigned was already rented. The associate said they would call me with a new storage unit number. Upon showing up Sunday night, we realized the second unit assigned didn't have a lock, like was promised by the worker. After moving for 13 hours that hot day, we had to find a lock at 10pm on a Sunday night. Fleet Farm and Hyvee were closed. The gas stations didn't have one. Had to go 35 minutes round-trip to a Walmart to find one. Also, the push bar for the outer door to the loading dock was locked "open" until at least midnight, but we were under the impression it should have been locked at 10.

KASSANDRA C.  |  Premières impressions 
Évaluation :
4

Staff was super helpful.

Matthew R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

I would highly recommend these storages. They have everything you need to load and unload your belongings. They even have a spot where if there's something you don't want you can leave it there for someone who can use it they can take it. (No mattresses which is totally understandable). I have had to rent storages and these are by far the best.

LORRAINE C.  |  Expérience générale 
Évaluation :
3

Both if my issues are with the staff. For some background: The website tells you to go inside to collect your keys from an employee. Also, my reservation was for a 5pm pickup. When I arrived, the app told me to wait for an employee to review my documents so I went inside and they told me it wasn't them, it was customer service. Fine, I went to my car. Around 5:30 the app told me to go inside so I did and the guys were all really rude. They told me that I need to “be patient because they JUST got done checking in the truck” and that the keys are “obviously gonna be in it”. Maybe the employees need to go through the online renting process so they can understand what the customer is seeing and be more empathetic. Also, if I say 5pm the truck shouldn't be just getting checked in at 5:30.

Samantha B. 
Évaluation :
5

The interior was good, but the windows were filthy. Le service a été excellent.

Ralph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aboubakary A.  |  Premières impressions 
Évaluation :
5

Love it. So we'll maintained. Employees very helpful. They even have moving dollies to use. Very secure and clean place. Never knew they had these storages. Je les recommande chaudement.

LORRAINE C.  |  Premières impressions 
Évaluation :
1

Terrible staff

Emma L. 
Évaluation :
5

Great place , Awesome people.

diana r.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Meet my storage needs!

April D N.  |  Expérience générale 
Évaluation :
5

Cameron was excellent

Rickey W.  |  Online Move In 
Évaluation :
3

My truck was not ready when I arrived so I had to wait. The inside of the cab was dirty and they forgot to place the equipment dolly on. Overall an an average experience.

Kristie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Quick and efficient

Brad L. 
Évaluation :
4

Quick service- pick up/drop off

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

The morning pick up of equipment was very smooth. Very good people! Unfortunately, with people not wanting to work, your 1 person working, upon my equipment return, was very calm dealing with the lineup of customers waiting. I was actually very Impressed with him as he dealt with all the questions and needs. He deserves something as he represented the U Haul business very well. Merci.

Randy R. 
Évaluation :
5

Don't charge so much to refill gas. or know and tell customer best place with easy access for mov ing trucks to fill up. moving is rough enough(you remember your moves right) without extra hassles.

Robbie V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

You service is way better for me

patrick K. 
Évaluation :
5

Wow, the best renting experience I have ever had with U-Haul. Jameson Kirkman was especially attentive to making sure I got the trailer I needed, took time to go over the contract terms, and gave me some practical towing and safety tips. Jameson also hooked up the trailer to my pickup and made sure the trailer lights worked as they should. The trailer puller perfectly over my 400-mile trip.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
4

Good experience overall. First trailer hooked up to had turn-signal issue which took considerable time.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillip B. 
Évaluation :
5

Not sure. Great service

RANDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

I visited 1100 Hickman Rd, Waukee, IA 50263 location on 05/29/2022 and a young lady was working there that day. I had a great experience picking and dropping off my rental truck. The agent was very friendly, professional, understanding, and have a positive attitude. She was smiling all the time, helping all the customers very fast, and had an answer to any question. I was surprised when she told me she had less than a year of experience! As a business owner, I would offer her a manager position right away because she got what it takes. I will definitely recommend this branch to everyone.

Ahmed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Resid M. 
Évaluation :
5

Truck was the cleanest rental I have every had at U-Haul

JOHN L. 
Évaluation :
5

Staff member, I believe his name was "Jameson" was very professional, knowledgeable about the trailer handling process, and set up the trailer in an expedited manner. When returning the trailer, we met outside during what appeared to be his break time, he set down his beverages and unhitched my trailer so I could continue on with what was an extremely busy day. He was very hard working and showed great character in the work place. I didn't catch the female's name that was working with him but they both ensured my needs were met during the trailer rental process. Would definitely rent from here again.

Scott T. 
Évaluation :
5

Monique Kirkman was the employee that helped me and she was absolutely AMAZING. She answered all my questions completely and did not get upset or irritated. Made the whole process so easy. Her husband was the one that I did my return/drop off the next day. He was incredibly friendly, very personable and made things quick and easy. Also answered several of my questions fully and did not get irritated not treat me like I am dumb. Next time we move we will be using this location again even though we moved to the north east side of Des Moines. Thank you so much. -Katy Nickey

Katy N. 
Évaluation :
5

All staff members went above and beyond!!! Extremely satisfied with this location

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Jameson Kirkman store #793075 was our customer rep taking back our equipment. He was professional, personable, knowledgeable, and quick. I would recommend him to all.

Rori G. 
Évaluation :
5

I left you with a FULL tank not 3/4 and you still charged me $11 for going over on miles? With these gas prices? Kinda BS. Will never use U-Haul again because of it and have several co-workers moving and I let them know.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Z. 
Évaluation :
5

Professional, friendly, courteous staff

John Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Always efficient and friendly service

Kenneth B. 
Évaluation :
3

Take the sticker off for $25 off if you sweep if that doesn't apply. I wish I could have gotten $25 off like the sticker said.

Sidney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K. 
Évaluation :
5

I have COPD when I returned the truck I could not walt to my car had to get another person to get my car it add 2 miles to the speed Omer you need a handy cap to park the truck and car together or park my car in lot n and then bring the truck and park it in n.

Walter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

quick, pleasant

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald B. 
Évaluation :
5

Awesome people to deal with. On returning staff was overwhelmed with customers and yet they never let their politeness or thankfulness for business way. I am happy to do business with them. Thanks Curtis Mann

Curtis M. 
Évaluation :
3

The fuel level was barely above 1/2 tank when I got the vehicle but the checkout person marked it as 5/8 of a tank. When I brought it back at exactly the same level it was before, just barely above 1/2 tank, the person checking it in said that's not at 5/8 tank. I explained it was at exactly the level it was at when I got the truck, and then she charged me an extra $22 for gas.

John F. 
Évaluation :
5

The person who checked me in and connected the trailor was beyond awesome. Over the top customer service. If this is his normal then you have an outstanding employee who you should keep an eye on and lern from. Very pleased. The gentleman who helped me drop off the trailor was also vaery accomidating and freindly. Overall, this was by far the best experience i have had with uhaul.

Gregg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samuel P. 
Évaluation :
5

We've used this Uhaul location on Hickman many times and have always had a great experience. They are efficient.

Mark W. 
Évaluation :
4

Need more help. Takes too long to check in. Person that was checking people in was on her own and had to get their equipment or truck before they could help the next person.

James A. 
Évaluation :
1

I was double booked, transferred to a location without a trailer, then transferred again to a whole other state. Ridiculous.

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrei B. 
Évaluation :
2

When I arrived to pick up my rental, there were three check out people, but only one register that worked, so all patrons had to wait while one person could help people. The other two poked at the computer with no idea how to get it in line. Then as I was getting hooked up for a trailer, it was determined that the ball on my hitch was not 2” and that wouldn't work for their older style trailers. No where was there a notification of what size ball I needed otherwise I would have come prepared. Instead I had to purchase a replacement ball, but then the U-haul rep could remove my ball so I next had to purchase o new receiver and ball so I could leave with the trailer. The rental equipment worked well. Upon returning to drop off the trailer, only one person (the same one checking people out earlier) was checking returned gear in. The line of returns stretched back with no one telling people what was going on. I went into the facility to find the other U-haul people still sitting around. They told me to just unhitch and go. I felt sorry for the one person running the location. He was trying to cover everything. This appears to be a busy location. Provide accurate information to renters so they can come prepared and not have to scramble so they can accomplish what they came to your store to do. Second, tell staff if they can't do the primary job, move to a secondary or third task, it all adds up to getting things done for the customers.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grregg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
3

There was no one to help with the trailer. I was told just to leave it.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Staff was friendly, competent, and efficient.

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ankush B. 
Évaluation :
4

Checking in on-line prior to arriving does not seem to save alot of time from the check in process. Check in process could be streamlined a bit. Still seems to take too long. I can always make more money, but I cannot "make" more time. Merci.

Jim R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
1

Terrible place of business, added fees, hidden fees. Terrible customer service and very hard to reach

Carol E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley L. 
Évaluation :
5

They were super helpful and went above and beyond!

Darian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
2

The two people working the counters had no clue as to how to help. Another employee came in to show them how to complete the sale. As he showed them step by step the two paid no attention, looked at their phones and discussed lunch. When the employee turned to them at the end of his demonstration and asked if they got it. They looked up from phones and said yes. Service poor each time from specific people. Lost customers who I brought in.

Janet H. 
Évaluation :
4

The cell phone check in app is absolutely useless and makes more work for customers and not less. Location was fine and the employees were helpful despite having to deal with the buggy website and app. The app made me check in at the barcode. Then walk the entire lot to find my truck. Then go back to the office to get the key. Then walk again to the end of the lot to pick up the truck. This saved none of your workers time and only served to waste mine. Please rework the phone check in system to make it less terrible.

Andrew V. 
Évaluation :
3

Have better customer service when someone is needing to equipment. The receptionist made us call another store to see if they had the equipment we needed. 2 hours later we just rented a 15' uhal because they didn't have a 10'.

lizzette C. 
Évaluation :
4

I paid $7 to have a dolly in the truck. They said they were out of them but the. Said the 10” truck had one in it which it did not and I still ended up paying the $7.

Dawn E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H.  |  Expérience générale 
Évaluation :
5

reasonably priced for a secure climate controlled storage. indoor loading area is a huge perk

Bill S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald B.  |  Premières impressions 
Évaluation :
5

No thanks

PATRICK N.  |  Expérience générale 
Évaluation :
5

The staff at the Haul facility in Waukee on Hickman Road are outstanding. They talked me through options, showed me around, and were very helpful and friendly. Highly recommend this UHaul facility.

Frank V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary s.  |  Premières impressions 
Évaluation :
5

Everyone was extremely friendly and helpful! We will be using them again.

TRISHA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex c.  |  Premières impressions 
Évaluation :
5

The young lady that helped me was very well informed and very very helpful I really appreciated her help

Phyllis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franchesca Q.  |  Online Move In 
Évaluation :
2

The facility is nice and clean, but I was not informed how to enter the building after getting the map from the service desk employee, after going to the units, I tried opening the door and the alarm went off for a good minute or two, tried using speaker phone in storage area, called back to back several times, no one picked up. I have a twisted ankle, and had to go all the way to the front desk to find out what to do. This should have been explained to me before I left the service desk. My biggest complaint is I purchased a 10x10x10 storage unit on line, when I went to the facility, I was given two small units side by side. I think this is very wrong to be misled on my purchase. What could I do once I had everything with me to move. Very unhappy with this turnout. So I'm paying for a unit that is not what I asked for. The employee told me there were no other units available. Then there shouldn't have been the availability on-line.

REBECCA H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shy j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V.  |  Online Move In 
Évaluation :
1

Staff was unknowledgeable about equipment and software. Unable to locate reservations even with confirmation email present. Proceed to check into a unit that was already occupied. Struggled to find correctly sized units. Had to assist her through the process, knowing nothing about it myself. Miserable experience.

Alexander S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeanette f.  |  Expérience générale 
Évaluation :
5

Emily and Charlie made it easy to rent at the Waukee UHaul location.

April D N.  |  Premières impressions 
Évaluation :
4

This is the 2nd time within a month I have been in to this location that the staff was disorganized. I have used this location more than 5 times in the last few years and did not feel the confidence and assurance I had before.

Tiffany D.  |  Premières impressions 
Évaluation :
4

The four star vs five star would only be because U guys had some issues with the card reader. Also a better check on my 6X12 trailer as it had 1 tire that was nearly bald ( I traveled 1400 miles so a little on edge about that ) Part of that was my fault but we as movers are so scattered sometimes, so a better check on U would have been great!!!

Brian S.  |  Expérience générale 
Évaluation :
4

Only concern was the always overflowing drop-off/leave behind (read garbage) bin inside the facility. Other customers obviously decided they needed to get rid of lots of stuff, but it was not properly removed from there. It was always overflowing, and in the travel lanes, to get a cart to storage unit.

Robert W.  |  Expérience générale 
Évaluation :
3

I have had difficulty with uhaul for the past week I reserved a ground level unit and the confirmation email said I was on the second floor. I called to upgrade to the available ground floor 10x15 to find out that was not set. I called in to make sure I was a ground floor 10x10x10 when I got there for my reservation it was assigned a 10x10x7 and only one working employee without access or knowledge of the storage units there was no compensation for all of the inconvenience I was put through especially since I was paying movers to help by the hour they were on the clock for half an hour before we even got to start unloading I was also given a unit that had a lockout tag saying the previous tenet no longer had access to due to failure of payment

Devin D.  |  Premières impressions 
Évaluation :
5

Awesome staff. Thanks!

jerry j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy N.  |  Premières impressions 
Évaluation :
4

The key card is needing some attention. My card never worked.

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris K.  |  Expérience générale 
Évaluation :
2

young kid left without knowledge of what he was doing.

Kelly G.  |  Expérience générale 
Évaluation :
5

Whoever helped me at the front desk was very efficient. She made my move in very easy. She was also able to get me a location nearer the entry which was very helpful and considerate of my age.

David S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel S.  |  Premières impressions 
Évaluation :
2

They never got my bill straight. No one seemed to know what was going on. Every time we entered the garage we found debris on the floor that could puncture tires.

William H.  |  Expérience générale 
Évaluation :
5

Justin and the entire staff at U-Haul Moving & Storage of Waukee, provided excellent service beginning to end!

brad b.  |  Expérience générale 
Évaluation :
3

For the most part my experience was very good, but when it came time to go into the office or try to talk to someone in the office, there weren't enough people to help. The wait times were horrible. If you could get passed those issues, the staff was very helpful and I would use them again.

Michele R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cristina m.  |  Expérience générale 
Évaluation :
1

Poor on every level.

David h.  |  Expérience générale 
Évaluation :
3

Loading and unloading is great. Inside a heated and cooled location makes loading and unloading very comfortable. The price you pay for the space it high. Hopefully U-Haul will be able to adapt to Electrical trucks and still remain affordable

Robert L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna S.  |  Expérience générale 
Évaluation :
5

Great service. New, clean, secure units.

Paula J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne N.  |  Premières impressions 
Évaluation :
4

It’s kind of expensive, I went back to Green Acres

Jacqueline A.  |  Expérience générale 
Évaluation :
5

Facility was very clean. Staff was very helpful and didn't have to spend a lot of time at the counter before being able to access the storage unit.

Patrick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis p.  |  Premières impressions 
Évaluation :
5

Super easy to get set up with the online move in and the free lock was a plus! Facilities are amazing and clean and it's so nice having the drive in area to unload your stuff!

James R.  |  Online Move In 
Évaluation :
3

Exceptionally clean and accessible. The best UHaul as far as location and cleanliness . Thank you for providing carts for customers to use! The older man that works there was ALWAYS, always rude and hateful. He needs a couple of lessons in customer service. After all…we are essentially the ones paying his salary. He doesn't have to be fussy and throwing his hands up at you EVERY TIME!!

jeffrey k.  |  Expérience générale 
Évaluation :
1

The worst experience at uhaul I have ever had. They left a newbie up front who didn't know anything, and laughed when I told him my movers were there waiting and getting paid by the hour. The newbie told us the GM must not be onsite, so we couldn't get anyone to help us. I want y'all to refund my movers, train your new hires, and figure out a system for not keeping dozens of customers waiting with no solutions. This facility needs a LOT of work.

HANNAH G.  |  Premières impressions 
Évaluation :
5

Justin Clifton was very helpful an although the storage unit size we reserved online wasn't available he was very accommodating. He even personally helped us get the 26' Uhaul truck situated into the unloading bay.

brad b.  |  Premières impressions 
Évaluation :
5

Staff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.

DAVID H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
4

For storage unit size needed only one available was in clear back and it did not have the large size door.

Megan C.  |  Expérience générale 
Évaluation :
5

Great experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20' truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!

Neil D.  |  Expérience générale 
Évaluation :
5

I worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.

Debra H.  |  Online Move In 
Évaluation :
2

The facility is under staffed. Rent due dates were not properly explained.

SASHANK G.  |  Expérience générale 
Évaluation :
5

Even there was only one person working (mgr) he was very helpful

ROSA S.  |  Premières impressions 
Évaluation :
5

We moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren't using the facility. Thank you!!

SANDY R.  |  Expérience générale 
Évaluation :
5

Thank you so much for everything! I really do appreciate it more than you will ever know!

Jody P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
5

Austin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.

Kristin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manikanta G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice r.  |  Expérience générale 
Évaluation :
5

Easy, convenient, and well kept.

Sean G.  |  Expérience générale 
Évaluation :
4

Would have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.

DEREK J.  |  Premières impressions 
Évaluation :
5

was helpful and polite

Maxwell G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B.  |  Expérience générale 
Évaluation :
3

Didn't know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn't have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.

Madelyn R.  |  Online Move In 
Évaluation :
2

I was charged an extra day rent even though I brought the equipment back on the day of my contract.

Gregg S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris b.  |  Expérience générale 
Évaluation :
5

Austin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.

Steven Y.  |  Premières impressions 
Évaluation :
5

Super helpful

Lacey & TJ S.  |  Premières impressions 
Évaluation :
5

Extremely nice to work with very convenient made a hard day less stressful

Jlee M.  |  Premières impressions 
Évaluation :
1

Here is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed

Jeff R.  |  Premières impressions 
Évaluation :
4

Need 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.

Larry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
5

Justin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.

GARY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakotah B.  |  Expérience générale 
Évaluation :
2

Facility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.

Vera H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

I can't say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn't have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I'm sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can't thank him enough.

Roman G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna A.  |  Premières impressions 
Évaluation :
4

I have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.

Kelly C.  |  Premières impressions 
Évaluation :
5

Everyone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.

DAngelo J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi G.  |  Expérience générale 
Évaluation :
5

It was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.

Travis C.  |  Expérience générale 
Évaluation :
5

Excellent service.

John K.  |  Expérience générale 
Évaluation :
1

The storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan

DIANE C.  |  Expérience générale 
Évaluation :
5

This facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I've seen in a long time!!

Stephanee C.  |  Premières impressions 
Évaluation :
5

Justin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!

Tammy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H.  |  Premières impressions 
Évaluation :
5

I worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.

John K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Online Move In 
Évaluation :
5

The team at the Waukee Uhaul and storage are fantastic: from Justin and Amber to Phil, Austin and Rom they provide second mile service! Well done!

GARY R.  |  Premières impressions 
Évaluation :
5

Very nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.

Lisa B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

This was a wonderful experience for us. Justin took very good care of us. Merci.

Steven S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM K.  |  Premières impressions 
Évaluation :
5

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. Merci!

DANIEL M.  |  Premières impressions 
Évaluation :
5

Only positive impressions. What else can one say?

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista S.  |  Online Move In 
Évaluation :
1

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian H.  |  Expérience générale 
Évaluation :
5

Wonderful experience! Will happily rent here again.

Denise V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha & Antonio F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful. Surprised facility was "sqeeke clean. Good value.

lloyd h.  |  Premières impressions 
Évaluation :