Le client n'a pas laissé de commentaire.
Farhan A.Customer Reviews for U-Haul Moving & Storage of Waukegan
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Machinery is a little small. Larger trailers would be great.
EDWARD R.Great customer service!!
Aracely R.Please check and reinforce the ceiling in 374 to prevent the birds from being able to get inside my unit. It seems they have a nest between the roof and the ceiling? I Love Birds but I don't want them living in the unit with my things!!!! Thanks
PEARLIE W.Great assistance with how to enter
Sarah T. | Online Move InGood customer service
VICTOR P.I have nothing to complain about. The service was great and it was quick to pickup and drop off a trailor.
Edward R.great value for the money. Staff was very helpful.
Karen M.La atención del Sr. Miguel Gómez fue excelente, a pesar de que me habÃan indicado una dirección a 45 min del la nueva residencia, le pregunte si era posible entregar el camión allÃ, y fue sumamente diligente y luego de verificar, se realizó la entrega. Felicidades Miguel, eres muy buen trabajador.
Marilena L.I was given the keys and told to go find the vehicle in the lot. No one showed me anything about how to use the vehicle, it would have been nice to have a little guidance.
Molly G.Keep up the good job
Valentin G.Nothing everything was good
JACQUETTA M.Keeping up the good job
VALENTIN G.Great services
THA T.Nothing. The entire staff was informative and professional.
PAUL K.The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!
Chad M. | Premières impressionsOpened up 25 minutes late with no apologies. Was quick to get our vehicle. First time was perfect and efficient. This time totally different.
Philip C.Moving forward when picking up the UHaul. They should mention theres an email for them, for when they return the UHaul at the drop off location. Before leaving the premises they should open there yahoo email and finish the return contract. It would've been better if I knew about that email. I would've use it before leaving the premises. Merci
ELENA M.The young lady that helped me was very professional yet personal. She made me feel welcomed and comfortable! She was amazing!
Dena O.Need more employees so they could attend to customer quicker. Other than that it's excellent behavior from the employees. Been to your location about 4 times since late last year. Everything is good it just sometimes long waiting.
JASPER R.All was oh. and will recommend to others.
MARY J.The service was very good.
Darrick E.S.O.
Derrica S.STOP ENFORCING MASK!!!!!!!!!!!!!!!!!! Besides that, the trailer I rented had a broken wire and the attendant that was already over work had to waste his time to fix it. I'm not sure of his name however he worked very hard and you are lucky to have him as an employee.
Tyler H.When I returned the truck I had put on 15 miles instead of 20 miles that I initially was charged for,I'm still waiting on a 4,95 $ refund for the over charge of the mileage
Robert T.tires were bald, which was a challenge in snow
Brent S.Headlights did not work. But yet changed me full price for a truck that could have caused an accident.
Tabatha G.Very clean. Easy in and out.Helpful staff.
Mildred L. | Expérience généraleGreat job
Sandra M.Couldn't ask for any better customer service! Very friendly employees.
Christopher C.S.O.
Emanuel R.Manager was great
Amelia M.Everyone should be treated as if they never rented a vehicle. New rules new equipment /technology for the rules and regulations not everyone is tech savvy Please don't assume because you have been there xxx amount of years and that you know the rules and regulations that everyone should know it.. or understand how quickly your being processed that everyone understands at the same level. Check in was pretty smooth Customer service was a little rough.. Returned the vehicle and had no clue of the return check in process.. Was rushed and not sure why but felt like I was a victim not a customer..
Christy A.Fast pick up and drop off process, thank you to the team that helped our family out!
Oscar V.Nothing you guys are great.
Kimberly M.Very nice the people there
VICTOR M.Very professional and helpful will continue to use uhaul!
Bruce N.Everything was great
Shenell L. C.Everything was great
MARISOL L.The guys that took care of me was nice.
Lillian R.Still ended up having to pay cash after they took me through so much hell to not rent with cash now my money is frozen for 7 days and that was my last very annoyed
Shaquanda C.Management is very knowledgeable and helpful. Thanks for your service.
ALICE H.There's nothing to improve
JOY B.Have more consistent employees. Seems like employee turnover is high.
Denise H.it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon
Shelley G. | Expérience généraleI was overcharged!! I paid 67,00 $ over the counter when i pick up the truck and the next day its showing i was charged 85,00 $.
Albert A.Nothing, excellent service, thank you!
Angelo R.They were really nice to me they help me a lot especial the manager he's so fast and polite good u haul place
Gallardo E.The location is great, the mobile check in either sucks, or plain doesn't work.
Kristen B.Everything went very well, the young man was very helpful and took his time and explained things step by step.
Cassandra H.I don't understand, I did the pre-check in. I downloaded my Driver's license and everything, but when I got there I had to do everything anyway? The employees were arguing about why I had to show my license again, the Male was telling the female that I didn't have to show my license because it was right there on the screen in front of her. Now my license is out there in cyberspace for what?? SMDH!!!
Debra A. B.Excellent customer service the unit was very clean , and easy accessibility
joy b. | Online Move InThe storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around 165 $a mont with no AC and you are guaranteed to get rats and mice in your furniture and stuff... super disgusting Please save your money and rent somewhere else
Idalia B. | Expérience généraleExcellent customer- very knowledgeable- best Uhaul location.
Carmen S. | Premières impressionsStaff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.
LaTricia M. | Premières impressionsThe manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing
cora p. | Expérience généraleThe company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.
Richard S. | Expérience généraleThe employees where very helpful and professional and I got what I needed for my move with there help
Melissa H. | Premières impressionsThey have mice and rats and they don't case
Caroline A. | Expérience généraleMy storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.
Wanda F. | Expérience généraleYour employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.
Ami L. | Premières impressionsThank you for keeping my stuff safe!
Charles D. | Expérience généraleThe facility and employees were great. It seems my storage unit was double booked and I had to go to a different location
Aaron W. | Expérience généraleFriendly and clean
David P. | Expérience généraleThe fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.
Ernesto G. | Premières impressionsThere was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit
Michael B. | Expérience généraleFriendly and very helpful. Super nice and clean facility.
Kaitlyn M. | Premières impressionsi did not please with the spaces because there was mice in the storage and they cut up most of my things
HOWYE H. | Expérience généraleWhen I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more
LARRY C. | RéservationThere are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.
TINA K. | Expérience généraleCrappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service
WILLIAM C. | RéservationGreat location. Staff was very helpful and friendly. Fortement recommandé!
Mark S. | Expérience généraleAlthough I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.
Anthony L. | Réservation