Customer Reviews for U-Haul Moving & Storage of West Allis

10 817 évaluations

924 S 108th St   West Allis, WI 53214
(S Of I-94)

(414) 258-3692

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(414) 258-3692

924 S 108th St
West Allis, WI 53214
(S Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet O. 
Évaluation :
5

I was well taken care of workers were very super nice! I will definitely go back there again!

Aida C. 
Évaluation :
5

Continue with your great customer service!!!🙂

Calvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Keep up the good work!!

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN E. 
Évaluation :
5

Nothing. Everyone was nice and professional

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C. 
Évaluation :
5

Your service was far and away better than I had expected. The price was better than I had expected . I had a rental all set up but I slipped up and did not pick it up before their closing time so I was out of luck for the truck In desperation I called U-Haul which For some unknown reason I had never considered in the paste and your people were great. I am sure that I will be a U-Haul customer from here on in, The were ever so nice and bailed me out of a jam. Thanks

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE S. 
Évaluation :
5

Nothing, went well

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

I have rented quite a few U-Haul trucks lately. This is by far the most professional vendor I have dealt with. The truck was also much better than the ones I rented previously. Great service!

Terrance F. 
Évaluation :
4

It would have been nice not to have to walk across two lots to get my truck, especially knowing the time I was coming.

Gerald L. 
Évaluation :
3

More people at counter so customers don't have to wait so long to be helped

paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Both my rental & equipment return experiences were fantastic. Everything is run well and intuitively, everyone was kind, which is appreciated when there is so much more to “worry” about when hauling things.

Jeanette S. 
Évaluation :
5

Excellent service. Had to get a truck and storage unit at the last minute of our move. The woman I dealt with could not have been more helpful. More companies should have employee's like her.

Donald Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karolyn G. 
Évaluation :
5

Needed a rental for 2 hours on short notice. Online reservation made checkout and return a breeze. Will use again.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
5

Nothing yall are great

Samuel S. 
Évaluation :
4

Rented a 26' truck and it drove horribly. The suspension caused the truck to bounce a lot even when driving on the freeway. When I returned the truck, I mentioned this to a representative and he said this is a very common complaint. I'm not sure if this was a suspension or tire pressure issue.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Lola who got me set up with my rental was very professional and friendly, Aidan who upon my return checked me back in when done was also very professional and courteous. It was a pleasure renting from this facility, and will be the place I will go for return business.

Craig N. 
Évaluation :
5

I would recommend U-Haul to my friends and family. Their customer service also is 100 %.

Brian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
1

Make sure equipment is fully functioning and up to date on any repairs before renting them out so people don't have to sit for hours wondering if their uhaul is going to be fixed or not, and not being able to use it for the allotted time. We got one trip in and all the miles went to returning it to the facility. That was it.

Megan M. 
Évaluation :
3

More help would be a good start. Get a better software system, takes too long to rent a truck ,think about the customer service aspect.

THOMAS C. 
Évaluation :
5

S.O.

Anne Maria W. 
Évaluation :
3

Had to hook up the trailer myself, as no one from the office came over to hook up.

Manny M. 
Évaluation :
5

all interactions with staff were excellent. Very fast and very professional

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose P. 
Évaluation :
3

Had to search parking lot to find vehicle. Hard to get in when I found it. Parked close to other vehicles hard to get in.

Jeff M. 
Évaluation :
5

Price was high

Sean K. 
Évaluation :
5

The West Allis location was great. We originally reserved via the website/ national number. The day before we were told by the national number that we had to drive 45 miles to Racine,WI to pick up our rental and that no other trucks were available. That line was a bunch of crap by that representative!!!! Stopped into West Allis and got a rental immediately

jeff W. 
Évaluation :
5

Counter and return help very friendly and knowledgeable. Made it very easy start to finish!

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Only complaint, ( really if it could be a complaint ). It's super busy.

Phil B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
3

Just like every one else. Way to slow because of computers. And lack of employees. While I was there people were waiting for so.e one to help. One guy was waiting g a lp fill. And was really waiting a lo g time in back. I was dropping my trailer off in back. Because it was a really long long wait at drop off area. And I rent quite often there. So as I walk to front. I told lp guy I would remind them he was there. When I left he was still there and I sent him to menards. That is where I go now.. much gaster then u and a better price. U r lucky u have no completion. Mark Mclees remodeling by MAC

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
5

The gentleman that helped me was beyond amazing! Great job!

Ethan S. 
Évaluation :
4

Windshield and windows should be cleaned on both sides. There were smears on the inside and dead bugs on the outside. The windshield wipers also needed to be replaced as I drove thru rain and they didn't work as intended

Ty D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent K. 
Évaluation :
5

Everything went very smooth with our rental.

Carol P. 
Évaluation :
2

Fill the tank and not charge me for extra gas when I don't know how much fuel I will need. I spent $100 to fill the tank and then only used 1/2. At pickup it was on E. When I dropped the truck off I was 1 mile over and was charged an additional $68. That is ridiculous and will never use U-Haul again or recommend it. Also, I had to walk about 7 blocks to pick up my truck in a remote lot.

Michael O. 
Évaluation :
5

Only one CSR so had to wait a while to be served at the counter.

Arthur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

Everyone was very nice and helpful!

Meredith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey Mauricio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntel P. 
Évaluation :
5

All went well the gentleman that helped me was very good

CALVIN D. 
Évaluation :
4

Have a closer location to Lake Geneva.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
3

I rent a uhaul close to my house so that I'm not paying alot for mileage. It said it was available I had to drive an extra 10,5 miles because the location that promised me the uhaul did not have it. I was then charged for the extra mileage because the place that promised me the said truck didn't have it. I should not have had to pay for the extra 20 miles.

Faustina G. 
Évaluation :
4

I had to walk a long way to another parking are for a “26 truck. I check it in on the app, and then had to walk all the way back to the register to get the key, and then had to walk all the way to the end of the second lot to get the truck. I would have rated a 5 star if the truck was closer.

Diana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn P. 
Évaluation :
3

It would be nice to power wash the bugs off the trailer

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Nothing excellent customer care.

Jeffrey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andre R. 
Évaluation :
5

Everything was very fast and efficient. Associates were very friendly and helpful. Rental process was quick and smooth, would recommend and use again.

Joseph P. 
Évaluation :
5

staff were knowledgeable and helpful for first time towing customer.

Keith S. 
Évaluation :
5

Check in was easy and listened to the problems we had with the vehicle

Brett H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
5

S.O.

Teresa S. 
Évaluation :
5

Nothing all was superb

Jeffrey H. 
Évaluation :
5

Trailer was ready as planned. Staff was helpful and friendly. Great experience!

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Elsie Lopez is very friendly, courteous and professional manager.

JAIME N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz S.  |  Expérience générale 
Évaluation :
4

Ty

Michael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark s.  |  Premières impressions 
Évaluation :
3

Unit I reserved wasn't available. Didn't find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. Je

Dianne M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sylvia S.  |  Expérience générale 
Évaluation :
4

Service was well place is great i look forward again when need to store back at UHaul .

George M.  |  Expérience générale 
Évaluation :
2

They did not have the side storage room available that we reserved over the phone. When we agreed to a smaller storage room, they denied us the one month free storage rental that we were promised over the phone.

Brandon B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyesha F.  |  Premières impressions 
Évaluation :
1

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn't know what they are doing. Worst experience I've ever had with uhaul

Thomas F.  |  Premières impressions 
Évaluation :
5

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

TRIPP M.  |  Expérience générale 
Évaluation :
4

Easy access and friendly staff. Thank you

Jim J.  |  Online Move In 
Évaluation :
5

Good costumer servís

Yazmarie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREN S.  |  Expérience générale 
Évaluation :
1

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

STEVEN C.  |  Expérience générale 
Évaluation :
1

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

VICTORIA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bashir E.  |  Premières impressions 
Évaluation :
5

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

cathy c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W.  |  Expérience générale 
Évaluation :
5

I'm a contractor and 24 hour access is great for me

ROBERT D.  |  Premières impressions 
Évaluation :
3

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

MICHEAL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Online Move In 
Évaluation :
5

Thanks again!!

Roy S.  |  Expérience générale 
Évaluation :
5

Great service! I'd definitely use them again.

BRENNAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN A.  |  Expérience générale 
Évaluation :
5

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

STEVEN C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert L.  |  Premières impressions 
Évaluation :
5

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
3

Long wait to speak to someone over phone.

Rita A.  |  Expérience générale 
Évaluation :
2

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera "local trailer"- I'd have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

PETER P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

WILLIAM R.  |  Premières impressions 
Évaluation :
3

I'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.

Athena C.  |  Premières impressions 
Évaluation :
2

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Robert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya R.  |  Expérience générale 
Évaluation :
4

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

JASON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeynsson B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETZAIDA T.  |  Expérience générale 
Évaluation :
1

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

LORI R.  |  Premières impressions 
Évaluation :
1

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Jason T.  |  Expérience générale 
Évaluation :
5

DeAndre and Tyler we're extremely helpful

ISAIAH M.  |  Expérience générale 
Évaluation :
5

The staff were vary helpful in meeting my storage needs.

STEVEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose T.  |  Expérience générale 
Évaluation :
4

Move in was a breeze and everything was handled very quickly and efficiently.

Jacqueline V.  |  Premières impressions 
Évaluation :
1

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Rachel D.  |  Expérience générale 
Évaluation :
2

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

BRIAN F S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj U.  |  Expérience générale 
Évaluation :
5

Good people at this location, would recommend

RICHARD B.  |  Expérience générale 
Évaluation :
2

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

rebecca l.  |  Premières impressions 
Évaluation :
4

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Thomas W.  |  Premières impressions 
Évaluation :
2

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Abigail P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillip D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kongpheng V.  |  Expérience générale 
Évaluation :
5

The staff was helpful! They let me view two different sized units to help better my decision. Merci!

Andrew K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diona h.  |  Expérience générale 
Évaluation :
5

No comment

Terry R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
3

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

giuseppina c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara m.  |  Premières impressions 
Évaluation :
3

Your price got to high. For a small sheid.

Vicki F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda O.  |  Expérience générale 
Évaluation :
1

I will never come back to this Uhaul

Donnell T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spring b.  |  Expérience générale 
Évaluation :
1

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don't care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Crisella V.  |  Expérience générale 
Évaluation :
5

Very good experience. Staff need clear communication of the way things work

sandra w.  |  Premières impressions 
Évaluation :
4

Bien

David B.  |  Online Move In 
Évaluation :
5

easy to arrange and easy access.

Sonja T.  |  Expérience générale 
Évaluation :
3

Didn't care for the messages every hour telling me when the truck had to be back.

DAVID H.  |  Expérience générale 
Évaluation :
4

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

sheri b.  |  Expérience générale 
Évaluation :
5

Fast & easy. No hassle

Timothy B.  |  Premières impressions 
Évaluation :
5

Excellent service as always! I use Uhaul for all my moving and storage needs

Brent F.  |  Expérience générale 
Évaluation :
5

Staff was always pleasant and very helpful

Shania g.  |  Expérience générale 
Évaluation :
5

Great service. They just need more people working up front and not have the people who don't work up front standing there playing around. It's confusing and frustrating.

KIERA P.  |  Expérience générale 
Évaluation :
1

Cashier didn't know what he was doing. I asked him questions he said he didn't know or he forgot. The guys in the back did nothing to help him. Terrible experience

KIERA P.  |  Premières impressions 
Évaluation :
3

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

tim l.  |  Expérience générale 
Évaluation :
3

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Mark D.  |  Premières impressions 
Évaluation :
5

Awesome work

Gregory K.  |  Premières impressions 
Évaluation :
2

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Jodi V.  |  Expérience générale 
Évaluation :
4

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KIMBERLY L.  |  Expérience générale 
Évaluation :
4

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

KATHLEEN E.  |  Expérience générale 
Évaluation :
5

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

GERMAINE B.  |  Expérience générale 
Évaluation :
5

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Brian J.  |  Premières impressions 
Évaluation :
5

The staff was always friendly, kind, patient, and helpful.

LINDA N.  |  Expérience générale 
Évaluation :
2

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Kristen C.  |  Expérience générale 
Évaluation :
4

The staff were very helpful.

John B.  |  Expérience générale 
Évaluation :
4

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

mathew l.  |  Expérience générale 
Évaluation :
5

Friendly professional service very relaxing.

Mark M.  |  Réservation 
Évaluation :
4

I rented the storage unit mid July but didn't actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

David A.  |  Expérience générale 
Évaluation :
5

Great uhaul experience.

Lynda R.  |  Expérience générale 
Évaluation :
5

Quick efficient, friendly,

Lisli B.  |  Réservation 
Évaluation :
4

none

Harold G.  |  Expérience générale 
Évaluation :
5

Very professional staff

James A.  |  Expérience générale 
Évaluation :
1

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Adriana V.  |  Expérience générale 
Évaluation :
5

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Edward R.  |  Expérience générale 
Évaluation :
5

Everything went well thanks for the help and the storage worked out well.

melissa b.  |  Expérience générale 
Évaluation :
4

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

alan i.  |  Expérience générale 
Évaluation :
5

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Merci.

brian t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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