The Uhaul was only a day late, it was fine. I just think that the communication should be better. In Milwaukee I wanted to pay for the UBox and they said that I would be contacted later when my UBox arrives and make the payment in Texas. Instead of that happening, my card was charged at a random time with the card that is on file. Had that been my bank card, I could have been penalized if I did not have the funds. Also, the email did not tell me which Uhaul location the UBox was sent to. I never received this information from the Uhaul in Milwaukee either. I had to call random Uhaul locations in McKinney (there are 10 of them) and the wait time on the phones is very long.Kathryn B.
Customer Reviews for U-Haul Moving & Storage of West Allis
Pour nous contacter
West Allis, WI 53214
(S Of I-94)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The weighting time it took to long to pickup and drop off .Larry L.
Great service! I'd definitely use them again.BRENNAN S. | Premières impressions
Le client n'a pas laissé de commentaire.NICHOLAS L.
Provide more detail on where specifically to find the truck reserved via the app.John W.
Trucks were not checked in in the order of arrival. Told the associate that the the roof leaked and came in onto the drivers back. He did not care.Larry H.
The staff that I encountered are friendly and helpful! However, the fact that the truck that I used was not able to accept gas (making me run late on my contract/waste over half an hour running to two stations, trying multiple pumps) and it had tire system warning lights from the start did not help ease my move. I'm more than willing to help you by providing a video of my attempt to fill the gas tank too.JEREMY M.
Staff was very helpful!Steven D.
Truck was clean, check in was fast, equipment ran good. This is a long and great locationTHOMAS F.
Attempted to rent a car Hauler. Was forced to rent a dolly after the 2 haulers in stock were not in operating condition. Chose this location specifically because they had the Hauler in stock. No manager was on sight to make the ordeal right and wasn't unable to do the full job needed without the hauler.STEVEN K.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Carl G.
Le client n'a pas laissé de commentaire.BRUCE P.
Le client n'a pas laissé de commentaire.JACQUELINE B.
Le client n'a pas laissé de commentaire.Elsie L.
Truck was not at expected location & not told of change. After driving 3 hours had to backtrack to pick up truck. Had I been notified we could have pick up truck along the way to our moving location. Necessary furniture dolly was missing. Will check other truck rental companies next time.BRIANNA C.
Le client n'a pas laissé de commentaire.Ann M.
Both employees were excellent there just weren't enough of them there to help the customers in a timely manner.Benito A.
Don't have the steering wheel safely, it hurt my back tuning the wheel, â€œpush in breakâ€ is better. Have an extra step into the cab would be helpful for short or disabled (knees) people.ALEXANDER V.
Le client n'a pas laissé de commentaire.HUGO C.
THE TWO CELL PHONES OWNED BY THIS STORE ARE BROKEN THEREFORE ALL OF YOUR EMPLOYEES HAVE TO USE THEIR PERSONAL CELL PHONES TO CONDUCT UHAUL BUSINESS. YOU DO NOT REIMBURSE YOUR EMPLOYEES FOR 70 % OF THEIR MONTHLY CELL PHONE BILL AS YOU SHOULD AS THEY ARE CONDUCTING YOUR BUSINESS ON THEIR PERSONAL CELL PHONES.. FIX THE TWO STORE CELL PHONES AND PROVIDE ALL EMPLOYEES WITH UHAUL CELL PHONES TO CONDUCT BUSINESS THIS INCLUDES YOUR YARD STAFF AND COUNTER STAFF OR REIMBURSE THEM FOR 70 % OF THEIR CELL PHONE BILL VIA A MONTHLY EXPENSE REPORT. YOU PAY YOUR YARD EMPLOYEES 13 $/HR TO START WHICH IS NOT A LIVING OR COMPETITIVE WAGE AND THEY HAVE TO USE THEIR PERSONAL CELL PHONES?? YOUR CSR THAT WAITED ON ME NEED TO RE-DOWN LOAD AN APP ON HIS CELL PHONE TO TAKE A PICTURE OF MY ID!!ROGER W.
This was my first experience personally renting a U-Haul and it was HORRIBLE. At this location, Elsie, the general manager, was the main individual I came in contact with, and she was incredibly rude, unaccommodating, and combative. I'd like to think she was just having a bad day, but it was the worst customer service I've ever received. All of the staff lacked a general sense of professionalism - smoking on the job, disrespectful to customers, incompetent... I had to stop at another U-Haul location to get my questions answered. I was grateful for the staff at the other location, as they were kind and helpful.Madeline B.
Le client n'a pas laissé de commentaire.JESSICA M.
Your employee was very friendly and knowledgeable. I appreciate the assistance in making a quick decision to move my new washer and dryer. The only thing I would clarify for future customers is where one can park if we're not keeping the truck over night.TIFFANY D.
We arrived shortly before our pick up time of 8 am. We did not get our rental and were able to head out until 8:25. I asked the clerk if we got an extra 25 minutes on the back end, no? Kind of frustrating when I was paying for 6 hours and lost almost half an hour. I know places are having a hard time hiring these days, but don't penalize the custome by not giving them the time they are paying for. The guy who checked us back in on our return was awesome. He was very personable and efficient at his job. He tried to make the return process very smooth and quick.CHARLES M.
Le client n'a pas laissé de commentaire.KAREN A. | Expérience générale
Elise Lopez the manager was the only customer service available there around 8:00 a.m. and the line was very long she was moving very slow and being rude to everyone. I got there early for my appointment my truck was booked at 8:30 a.m. and I got there at about 8:25 stood in line until about 8:50 , just as I started to greet the manager and tell her my last name just that she asked to pull up my reservation she told me that I was late and I was supposed to be there earlier I told her I have been standing in this line for 20 minutes and I am not late my appointment is at 8:30 to pick up she began to yell at me and tell me that I was supposed to be there at 7:30 because the computer schedules everyone an hour ahead yet my email does not say that on my phone which I tried to show her she began to yell at me more and show me her screen and asked me am I going to pick it up or not because my truck is there but she could have given it away if she wanted to and I told her if you would have given it away I would have just called corporate on you guys because you're being rude and that would have been unacceptable seeing as how who would know to come in an hour early it is not say that on the website after you make your reservation. Elise Lopez then begin to tell me that I can go ahead and call corporate she does not care and if I'm going to get the truck I need to get it now so I went on through with the process and she still had an attitude with me and make sure I took pictures of the entire truck and a video just in case she tried to lie on me and say that I damaged the truck because she told me she remembered my last name from earlier so I did not want to take any chances that she would try to give me a bunch of overcharges because she still had an attitude problem.STEVEE H.
The personnel was not honest about their service availability. They they said I can make an extension and they didn't do it for me so was charged extra fees. The manager Elsie Lopez was very rude and started yelling at me saying that she was the manager and I cannot complain about her with anything and she can charge me if she wanted. I think this this location needs another manager.SERGIO E.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.RONALD M.
Elsa was welcoming, knowledgeable and very professional. Merci encore.SHAWN C.
Le client n'a pas laissé de commentaire.EUGENE B.
Le client n'a pas laissé de commentaire.WENDY D.
one way trip Was goodKARAM GEORGE-TOM A.
I asked and booked for a 4x8' trailer from my local u haul dealer Traffic called and confirmed a mid size 5x8' trailer from another location as the smaller was not available . I went to pick it up from that location on my date to pick it up and they did not have it available after they confirmed it was available! They could now only offer 12x6 â€˜ trailer or i was not going to make it to Florida for my closing for my condo ! It doubled my gas costs and ruined my car as it was too big and heavy for 1400 miles. I tried to complain and called but faced 35 min wait time twice.Muff T.
I didn't get the furniture pads I ordered after I made the inital reservation. I called and said I didn't get the pads, and as it turned out I didn't need any of the furniture pads.DANIEL S.
Staff was very friendly but unfortunately not knowledgeable. Furthermore, they did not call to provide delivery windows in WI - I had to call to request those. Overall very nice staff but missed a couple of key points during the movevaishu K.
Fast and friendly able to help when needed it when something was wrongROSEMARIE A.
It was a Sunday and it was packed! The line was long by 9:10am (ten minutes after opening). Every staff member we encountered did their job quickly and kindly, even when two customers made â€œsituationsâ€, the staff just kept working to get people processed and on their way. Well done!MELINDA R.
Le client n'a pas laissé de commentaire.linda S.
Folks were all very helpful and awesome !VINCIENT V.
line out the door with only 1 attendant working. 45 minute wait to pick up my vehicle. some people showed up and didn't get their truck because someone didn't return it beforehand more than 12hrs prior. why was it not called when it was just an hour late?Samuel R.
My first truck was supposed to be available at 10 am in Hales Corner but no one reached out to me that the truck wasn't returned. Waited for an hour to get through to customer service and they moved my reservation to this location. Once I got to this location to took me another hour to get my truck. I was 2 hours late of getting my truck. This delayed my entire day and I had to change plans. Will never be using Uhaul again.JASON B.
called annother location. They booked the rental over the phone to be picked up at another location. very fast very close very profesional. Easy in easy drop off well staffed and polite.BRADLEY G.
Inside of the truck smelled like cigarettes. Maybe some air freshenersAndrew J.
Le client n'a pas laissé de commentaire.Daniel Z.
1 and at times 2 people manning the desk. Could not do independant check in and had to wait 45 minutes to an hour to get a trailer. Allow people to do self-check and send number of trailer so they can do themselves if not a truck. Returning was worse. I was sent to the back lot and forgotten about. 1,5 hours I waited and then finally did self-return but needed assistance to remove trailer from vehicle. I suggest putting on the lever wheel that will assist customers in putting on and removing the trailer when alone.Rebecka H.
Le client n'a pas laissé de commentaire.Megan R.
I was first in line at Uhaul on Saturday morning 7am. Elise Lopez was working. I told her I came early in the chance that I could upgrade my reservation. It was difficult to reserve anything but a 10ft truck. I have a 4 bedroom home I needed to move. She was super courteous and took the time to search for another vehicle. She found a way to help and assigned me a 24 hour 26 ft truck. I am very happy she was able to help. It was one of the hottest days of the year in WI and having this larger vehicle made moving possible. I have 23 years in customer service- mostly in managing teams and sales operations. I know that people make the difference. Elise had a full day ahead of her and probably could have just moved on with my request knowing it's the end of the monthâ€¦ and a line of customers was building behind me. She decided to help. I would absolutely use Uhaul again for my needs- because of her service. I hope you are a company that acknowledges your people that are doing great work.VINCENT S.
Person responsible for receiving vehicle was extremely curteous and professional. Very efficient.Patrick Q.
Le client n'a pas laissé de commentaire.Calan F.
Give them a credit if not using equipment the for the full time it was rented for.tina G.
Le client n'a pas laissé de commentaire.JOANNE S.
Le client n'a pas laissé de commentaire.JOSE G.
Le client n'a pas laissé de commentaire.LYNN R.
Le client n'a pas laissé de commentaire.Jen L.
Le client n'a pas laissé de commentaire.Luis G.
Went very smoothTIMOTHY S.
Le client n'a pas laissé de commentaire.Nathan V.
Le client n'a pas laissé de commentaire.alex A.
Le client n'a pas laissé de commentaire.CATHLEEN L.
Line inside of the lobby was INCREDIBLY long, only one agent servicing people. I was having trouble using the app. If one other person could have been available only to help app users, give keys, check out people who wanted packaging peanuts and other minor assistance, that would have been smarter business operation. A separate associate could help everyone going through the painfully long process of truck rentals. Waited in line for nearly 30 minutes before figuring out the issue myself. By that point I was still only half way through the line. There should be multiple signs on the property as well as something noted in the app that says exactly WHERE the key drop box is located. I returned the van late at night with about 15 trucks parked in the check-in lane obscuring the key drop box. I wandered around the property for 20 minutes, almost missing my bus home, trying to find the box or a sign that stated where it was. I even tried calling after hours help. POST A SIGN ON YOUR DOOR! There is no reason why the experience had to be as frustrating as it was. This was my first (and possibly last) time using this location. I'll go back to using the location on 1st and Pierce for now.Crystal C.
From start to finish, my Uhaul experience was great....very efficient and polite employees, clean and well maintained cargo van. This is the first time we needed an additional vehicle for a move... I will definitely use Uhaul again and recommend to others.MARY P.
Le client n'a pas laissé de commentaire.SATISHKUMAR P.
Le client n'a pas laissé de commentaire.Sudhanshu D.
Wait times were long but understandable with this job market.BRANDON D.
Worked out very wellTODD B.
One person at service desk and 30min wait. Otherwise, great team, very courteous and professionalMark D.
Adam Palms , the installer was great to work with. He called to confirm let us know there were some openings earlier if we were available, and then did a great job with the installation. I would gladly recommend Adam to others.Timothy W.
I was pleasantly surprised with Uhaul in general scheduling online was easy uploading my ID with easy truck was available pick up was efficient drop off was efficient. I also like that you're right across the street from a gas station. The only time I got stressed was trying to find the truck and the counter lady Elsie fortunately had came out found the truck got it open gave me the keys and set me up. I was very relieved because she did it in a friendly manner.Mary D.
Le client n'a pas laissé de commentaire.Timothy L.
The truck was a half mile back in parking lot. It was only confirmed less than 24 hours before and workers were rude when we called back with a question after a hold time of 20 minutes. Madison drop off was delightful and pleasant Will never rent from west Allis againKevin G.
Great experience. Woman working (alone!) when we returned the van on a busy morning was very efficient and great!CHRISTOPHER S.
Le client n'a pas laissé de commentaire.britany S.
Le client n'a pas laissé de commentaire.Marc G.
Le client n'a pas laissé de commentaire.LISA P.
Easy dropoff.STEVEN S.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.KAREN A.
Le client n'a pas laissé de commentaire.Paul C.
Complete fiasco figuring where to pick-up the truck. Requested a location 5 miles from my house, actually got one 30 miles from my house. Never received a call telling me where to go. This was a joke!ROBERT W.
Le client n'a pas laissé de commentaire.Viktor Z.
Excellent variety and selection. Understaffed. Checkout-checkin counter had room for 3. Only one working. Needed two.JEFFREY B.
Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 yearsSTEVEN C. | Expérience générale
Le client n'a pas laissé de commentaire.Laura T.
Something got messed up with the billing. When I brought the van back they told the final price and said it would go onto the credit card I used to rent the van. A couple of days later I got an e mail telling me I had an outstanding balance for my rental. Before I could check my records I got a text threatening a 30 late fee on a bill for 32:00 that I paid according to the attendant.BRIAN K.
Le client n'a pas laissé de commentaire.Jerri E.
Adan Palms was outstanding!!!. I have been in the consumer business all my liffe and Adam showed such care and professionalism through out my transaction. You are fortunate to have him in your organization.John M.
Le client n'a pas laissé de commentaire.CRAIG E.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Robert L. | Premières impressions
very nice place to work with. all went well.MICHAEL G.
All good. Clean, well organized. Helpful staff.Thomas M.
Le client n'a pas laissé de commentaire.Todd L.
the cargo van was kleen inside but the outside needed a wash..windshield was dotted all over with bug remains.Terry E.
More workersARIEL F.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.DYLAN F.
Le client n'a pas laissé de commentaire.Frank P.
Clean better, improve the self-pickup process, had to wait a very long time for an agent to verify my info so I could take the truck.Tamur F.
Le client n'a pas laissé de commentaire.GILBERT G.
This is an amazing team of people from the woman at the desk who talk to me and took care of her business efficiently and friendly and professionally to the young man in the yard at drop off this is the second experience in two weeks with a rental that has been extraordinary I wish I could work for a crew like this thank you so much for making my daughters college moves smooth and the equipment easy to use with all of the bells and whistle's truly truly an extraordinary experienceCHARMAINE S.
Le client n'a pas laissé de commentaire.ROGER B.
We loved using the van! It was our first time using itâ€¦Quick and easy! Employees were all so nice and helpful. We will definitely be back! Great value too! I definitely recommend if you need to move or as we did taking items to the dump. Only took one trip! Spacious and great AC on this hot day!ANNA E.
Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come backCHRISTOPHER S. | Expérience générale
Long wait to speak to someone over phone.Rita A. | Expérience générale
Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera "local trailer"- I'd have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.PETER P. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM R. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER S. | Premières impressions
After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.WILLIAM R. | Premières impressions
I'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.Athena C. | Premières impressions
Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.gregory w. | Expérience générale
Le client n'a pas laissé de commentaire.ADAM W. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya R. | Expérience générale
The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.JASON M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeynsson B. | Expérience générale
Le client n'a pas laissé de commentaire.Betzaida T. | Expérience générale
Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.LORI R. | Premières impressions
My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!Jason T. | Expérience générale
DeAndre and Tyler we're extremely helpfulISAIAH M. | Expérience générale
The staff were vary helpful in meeting my storage needs.STEVEN C. | Premières impressions
Le client n'a pas laissé de commentaire.Rose T. | Expérience générale
Move in was a breeze and everything was handled very quickly and efficiently.Jacqueline V. | Premières impressions
The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.Rachel D. | Expérience générale
gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back thereBRIAN F S. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN A. | Premières impressions
Le client n'a pas laissé de commentaire.Manoj U. | Expérience générale
Good people at this location, would recommendRICHARD B. | Expérience générale
My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.rebecca l. | Premières impressions
Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?Thomas W. | Premières impressions
I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.Abigail P. | Premières impressions
Le client n'a pas laissé de commentaire.phillip D. | Expérience générale
Le client n'a pas laissé de commentaire.Kongpheng V. | Expérience générale
The staff was helpful! They let me view two different sized units to help better my decision. Merci!Andrew K. | Premières impressions
Very good experience. Staff need clear communication of the way things worksandra w. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!