Customer Reviews for U-Haul Moving & Storage of West Allis

10 183 évaluations

924 S 108th St   West Allis, WI 53214
(S Of I-94)

(414) 258-3692

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(414) 258-3692

924 S 108th St
West Allis, WI 53214
(S Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

The employees were great. Lola knew what she was doing.

Vicki Jo S. 
Évaluation :
1

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

STEVEN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAKERRA H. 
Évaluation :
1

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

VICTORIA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bashir E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD H. 
Évaluation :
5

Rien

NICOLAS M. 
Évaluation :
1

Long wait time for no reason and unprofessional staff

MIGUEL G. 
Évaluation :
1

i was told one thing at rental first i thought 1995 a day and that is it thats all i had to pay last time and refill gas tank lady takes my card charges 43 i ask why she said have to pay mileage i said 40-80 miles she said 19cents a mile which would be 39 plus tax so i said ok when i get done they want to charge my charge card 117 said its 80 miles at 99 cents a mile i complain also said headlight out check in guy doesnt even know what a dome light is ask me i went to who was in charge he said ill tell mgr and they will decide and e mail me i never reeceived anything all this place did was rip me off i am in trucking industry and many friends and contacts i will tell them never use u haul rent elsewhere as u false advertised me and lied and ripped me off i didnt even like 43 dollars i could have gotten a truck from anywhere even maynards at 1895 and pay by hr but u haul wanted 43 instead of 1995 and then decided to use my card and charge 11700 to my card for rental i was told 19 cents didnt like but agreed as i needed to move stuff local but then im told its 99cents a mile plus 1995 so ill never use u haul again and im a very online social and im going to post what a rip off false advertising u did to me and if employee told me 19cents a mile i should have been given that rate period no excuses she maid a mistake i wouldnt have rented if i knew it was going to be over a hundred dollars and no manage called or reached out on e mail this is the only e mail i received

JOHN S. 
Évaluation :
4

Make sure trucks are clean inside and out. Fill tanks up with fuel before renting, one less thing for your customers to deal with especially when traveling long distance. I rented two different trucks in two weeks and both had 1/4 tank in them.

DAVID K. 
Évaluation :
5

The employee was friendly and helpful. Quick and Easy drop off

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS J. 
Évaluation :
4

Not sure

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA C. 
Évaluation :
1

I reserved a 10 foot box truck. I chose the online no contact option. Upon arriving at 10am, I was informed that here was a problem and had to go inside the store. There was no box truck for me. I was given a pickup truck. One trip turned into 4 trips.. 25 $in gas, over 100 miles at 1 hour round trip.. and almost 100 $charged to my credit card.. My experience was nothing but horrible and what should have took 4 or 5 hours turned Into 10 hours.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
5

I booked two u haul trucks on 11/20 the first order sent me to the wrong location, the second truck was double booked. The lady at this location was extremely nice as it was my three uhual I attempted to rent all within a 1 hr time frame. She made sure I received a truck an helped my apply for the 50 $truck guarantee.

LA TOYA G. 
Évaluation :
3

Tailgate chains were not up to standard.

DEREK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN S. 
Évaluation :
5

All was great!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAYRON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARSHALL G. 
Évaluation :
3

Don't change an arm & leg to rent a gas guzzler. Other than that everything was excellent.

ADAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
1

Horrible sloppy steering, no cab lights. Ripped up ceiling cloth, was almost on E for gas at pickup, wrong charges , terrible service, no explanation of anything, absolutely awful

LYNN F. 
Évaluation :
5

Nothing that I can think of right now . Everything was great.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY P. 
Évaluation :
4

N.D.

REBECCA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Keep up the good work.

NICHOLAS K. 
Évaluation :
5

Customer service was over the top !!! So refreshing to say the least. And then I had to switch trucks … and Adam made it so easy to do over the phone so my driver could get the car trailer. The lady that helped me first was amazing and helpful!!! Merci

SHERRI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMARDEEP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERROD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISADELREY M. 
Évaluation :
5

Sign up was quick and efficient. I don't know the lady's name that took my order but she is excellent and makes renting here a pleasure. I have dealt with her before And she is amazing

JEAN PIERRE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich O. 
Évaluation :
5

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

cathy c.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and kind

DONN G. 
Évaluation :
5

Everyone in the store was very friendly

SPIRIDON N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP STANLEY M. 
Évaluation :
4

Have a key drop off box for late returns

JAMES G. 
Évaluation :
3

Cashier was texting on her personal cell phone while I was trying to complete a purchase. Delayed my move unecessarily. I would not recommend this location to anyone.

LANCE F. 
Évaluation :
3

Trailer we rented was an open style and when I picked it up it was full of leaves and pine needles. Was not very clean, I had to sweep it out before putting any furniture in it.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS J. 
Évaluation :
5

Pickup and drop off both went off without any problems. Workers were well trained and acted in a professional manor.

JAMES G. 
Évaluation :
5

Elsie was the young lady who helped me who is professional and took care of my needs

ANNETTE B. 
Évaluation :
1

The truck was so dirty; the back hadn't been swept in weeks and the cab smelled of drugs and had French fries all over. If I wasn't in a hurry I would have just canceled and taken my business to a location that cares about simple things like cleanliness.

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
1

I will continue to give this place bad reviews until I get my free month of storage that I never received from my one way move

STEVEN C. 
Évaluation :
3

Took a while for someone to help. Checkout process could be faster and smoother.

THOMAS J. 
Évaluation :
5

Great service, great equipment

TAVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Went on line to reserve a van for 10 am. Got there 2 or 3 minutes early. One person working counter with customer, a couple waiting in line ahead of me. Someone finally came out to help at counter. I waited 15 minutes in line and by the time I left the facility, it had been half an hour. My 4 hours was now reduced to 3,5 hours. How about an express check out for people who jumped through the hoops on line to reserve the vehicle in the first place.

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY K. 
Évaluation :
2

Customer service was horrendous.

REBECCA M. 
Évaluation :
5

I believe that you should have a staff member go out with customer at pick up to confirm the information provided on contract is accurate and have them sign the agreement like with any other vehicle rental contracts. Such as mileage and gas level. It would protect both you and the customer from miscommunication when the vehicle is dropped back off.

HEIDI S. 
Évaluation :
5

Excellent customer service! Thank you!

ANGELA P. 
Évaluation :
5

Lower you mileage rate.

JAMIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH O. 
Évaluation :
5

Everyone was very nice and helpful.

Carrie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY C. 
Évaluation :
4

Check in attendant was pleasant but not as tuned in as I described that previous renter had left his rental contract copy on dashboard and a pair of sunglasses under passenger seat, he finally stopped trying to process me and listened to me.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACIE G. 
Évaluation :
1

Customer service. The manager was very rude, unprofessional, and argumentative. I will never use these services again.

FRANCESCA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
4

I was expecting a 10' truck and my original reservation indicated it would be available, however when I arrived to pick it up, I was told the 10' were only for local use, not one way, and that I would have to take a 15' truck. Way too big for my needs and certainly a surprise.

Donald R. 
Évaluation :
5

Good service. Easy access

BRADEN H. 
Évaluation :
5

Everything went smoothly! The trailer was great!

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Just a few more people. I know that is a tall order. For the two that were there on a Friday afternoon, they were working pretty hard.

DANIEL W. 
Évaluation :
4

NEED MORE PEOPLE AT TIMES, VERY BUSY AND WAIT TIMES CAN BE A BIT LONG

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE J. 
Évaluation :
4

at this time they seemed understaffed so had to wait to get uhaul returned for about 25 minutes. However, once the agent was able to get to me, it was a quick and friendly experience.e

ROGER C. 
Évaluation :
5

Easy to return.

Joshua S. 
Évaluation :
4

More counter people, otherwise the individual who took care of me did a great job.

MARIO M. 
Évaluation :
3

Rental taken back two days early. Was not able to get a discount

JENNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan N. 
Évaluation :
5

Let the customer know where they can leave their car while using one of your vehicles. I got yelled at.

JANICE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL W. 
Évaluation :
2

I came here once needing a trailer to rent and the person who waited on me on the front counter seemed totally uninterested in helping me and basically turned me away. So I went to another U-Haul and got the normal great service that I always get. In a bind I needed a trailer again and this was the closest location, so I stopped in and asked if a 4x7 or 5x8 util trailer was available, got the same terrible counter person and she said no. I told her I saw this one parked out front and magically it was available. Trailer was dirty inside when I got it, didn't matter and I even pressure washed for them upon return. Just saying, the person who set up my contract gives U-Haul a bad name. I will not be back to that location because of the counter employee.

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cale S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUNAEHA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie V. 
Évaluation :
5

I'm a contractor and 24 hour access is great for me

ROBERT D.  |  Premières impressions 
Évaluation :
5

Quick and friendly service. In and out with no hang ups.

JOSEPH B. 
Évaluation :
5

Rented equipment here multiple times. This location is a model for customer service. Everyone was friendly, professional and very helpful.

MIRON M. 
Évaluation :
3

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

MICHEAL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Online Move In 
Évaluation :
5

Thanks again!!

Roy S.  |  Expérience générale 
Évaluation :
5

Great service! I'd definitely use them again.

BRENNAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert L.  |  Premières impressions 
Évaluation :
3

I'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.

Athena C.  |  Premières impressions 
Évaluation :
4

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

JASON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN A.  |  Premières impressions 
Évaluation :
4

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Thomas W.  |  Premières impressions 
Évaluation :
5

Very good experience. Staff need clear communication of the way things work

sandra w.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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