Rob Moody was excellent! His customer service was impeccable and he helped me with everything from attaining my truck to showing me how to get my music to streamJENNIFER C.
Customer Reviews for U-Haul Moving & Storage of West Allis
Pour nous contacter
West Allis, WI 53214
(S Of I-94)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.LESLEY W.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.ROY B.
Not rent a truck that needs Trang work & front end work. I was charged for something I didn't use, just moved out of the wayERIC H.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.Timothy W.
The Trailer wasn't ready when I went to pick it up in the afternoon. I returned in the evening and still not there. The following morning, I returned to the reserved location and was told I would have to go to another location. This took additional hours out of my schedule. VERY BAD SERVICECHRISTOPHER L.
Excellent service. The desk staff was extremely pleasant and helpful.MARY B.
Nothing! The counter rep was courteous and very expedient! On the return I was met by a smiling face asking how things went. Fantastic customer service!John T.
Nothing. Management is knowledgeable, respectful, and professional. I rent a lot of trucks and choose this location for my trucks because my interactions are smooth.David R.
The woman who worked with me was very nice and efficient.MICHAEL R.
Great people great experienceROBERT T.
need to have a chair to wait inside the storeTAMI C.
Le client n'a pas laissé de commentaire.DUANE R.
By far the very best location. Workers are super short staffed and have been swamped been there 3 days in a row for rentals and they've been nothing but upbeat and happy all very respectful and helpful. Pickups and drop offs were super smooth. One workers even shoveled out a trailer for me. All the workers that have been working from open to close everyday need a well deserved BONUS AND PAY RAISE ! I appreciate their help and assistance and it shouldn't go unrewarded.SEAN S.
Le client n'a pas laissé de commentaire.YAMILEX L.
No improvements as everything was convenient with uhaul and the locationJohn R.
Le client n'a pas laissé de commentaire.PAUL B.
Le client n'a pas laissé de commentaire.MARK T.
Need to get larger van to get ramp. Didn't know until we picked up the appliances.BRIAN H.
Le client n'a pas laissé de commentaire.Linnette V.
We always have a great experience at this location. The employees are all very helpful and friendly, too. We will continue doing business with U-Haul, especially at this location.ANTHONY A.
The staff were very friendly and efficient in both the checkout and return!DANIEL G.
Le client n'a pas laissé de commentaire.ALTON J.
Good costumer servísjasmin M. | Premières impressions
Le client n'a pas laissé de commentaire.VICTOR V.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Going to location the night before to do paperwork and make deposit played off. The trailer was clean and ready for hookup when I came back in the morning. Return was fast and efficient. Well done.GRANT H.
Excellent service. ThanksMARY B.
Le client n'a pas laissé de commentaire.MAURICIO V.
The front desk attendant was great and so polite..RAMIRO V.
Le client n'a pas laissé de commentaire.samuel w. | Expérience générale
Better call communication, I was ask the drop off zip code for the amount $. When I drop off I was chargers $$$$ amount?? Total scam.DWAYNE M.
Le client n'a pas laissé de commentaire.Daniel J.
The young man that I dealt with when both picking up and dropping off was courteous, professional, and extremely knowledgeable in the various truck rental options, and the one I selected worked out great! I also was appreciative of being able to drop off on a Sunday!Valdemar G.
Le client n'a pas laissé de commentaire.SYLVIA C.
Le client n'a pas laissé de commentaire.ASHLEY S.
Better maintenance on the toll dollars paying attention to the latches for the straps and the straps themselvesTERRY M.
Le client n'a pas laissé de commentaire.Greg S.
I drove 11 miles. Put in a gallon of gas but got charged for 2 gallons of gas at about $5,5/gallon. I'm not worried about the money, but this is obvious fraud.SHAWN B.
Le client n'a pas laissé de commentaire.Edward K.
Very accommodating, thank you!STEVEN S.
Le client n'a pas laissé de commentaire.JEAN S.
This location was great. But 1st street and State St locations are horrendous in customer service. 1st St had 3 employees behind the desk doing absolutely nothing and State St had 1 employee running around like a chicken with no head. The 108Th location was so professional and so accommodating. If your interested call me I have plenty to say. My number is (414) 737-7003. Let's see if you truly care about the service coming out of your locations. Theresa MendozaTHERESA M.
Aidan was a very kind and nice person. He helped me right away and make everything as easy as possible.JOSHUA Z.
The lady at the customer service desk was polite, knowledgeable, and fast. Very helpfulCRYSTAL H.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.sherry B.
Is good place for me to rent trucks and trailers. The rates are good and insurance is available for reasonable prices. Is also good place to rent storage areas. I have a 10 Ã- 20 and a 10 Ã-15.. They were clean and doors work well. The associates and management are great to work with and always helpful. They even have boxes and packing materials. I just packed China and crystal in the dish kit They have and pouches for glasses. They protect better than wrapping paper and are priced reasonable. They are fast and easy. Thanks,Robert WoodROBERT W.
Le client n'a pas laissé de commentaire.COREY L.
Le client n'a pas laissé de commentaire.Fadil S.
Le client n'a pas laissé de commentaire.RAYMOND P.
Returning the truck and tow dollie was a breeze. Love the wide spaces for driving the vehicle in and maneuvering around in. They were very busy when I came in to return the dollie, but they made sure I was aware of how many people were ahead of me.David M.
Le client n'a pas laissé de commentaire.RAUM D.
Le client n'a pas laissé de commentaire.PAMELA S.
Le client n'a pas laissé de commentaire.DAREN S. | Expérience générale
The chains on your trailer are not conducive to being able to safely connect to your truck. The hook is way too small and does not go around the receiver on the back of my truck. The technician at the location had to disconnect the chain from the trailer put it through the receiver on my truck and then reconnected to the trailer. If I did not have tools in my truck I would not have been able to disconnect the trailer from my truck. Please call me so I can give a full explanation of what happened. The other thing that your trailers need is a jack on the tongue to be able to safely remove the trailer from the truck when it is full or being removed from the truck. I can only imagine how many back injuries are caused by your trailers not having a tongue jack.JOSEPH R.
Le client n'a pas laissé de commentaire.KRAIG B.
Le client n'a pas laissé de commentaire.JAMES D.
Staff were great! Truck was perfect size, and very cleanWILLIAM Z.
Le client n'a pas laissé de commentaire.Richard M.
I was completely satisfied with the customer service and the support i received when renting a car trailer.KARI H.
Le client n'a pas laissé de commentaire.Peter T.
The employees were great. Lola knew what she was doing.Vicki Jo S.
I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refundSTEVEN C. | Expérience générale
Le client n'a pas laissé de commentaire.TAKERRA H.
Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.VICTORIA H. | Expérience générale
Le client n'a pas laissé de commentaire.JANEL R.
Le client n'a pas laissé de commentaire.DAREN S.
Le client n'a pas laissé de commentaire.Bashir E. | Premières impressions
Le client n'a pas laissé de commentaire.CHAD H.
Long wait time for no reason and unprofessional staffMIGUEL G.
i was told one thing at rental first i thought 1995 a day and that is it thats all i had to pay last time and refill gas tank lady takes my card charges 43 i ask why she said have to pay mileage i said 40-80 miles she said 19cents a mile which would be 39 plus tax so i said ok when i get done they want to charge my charge card 117 said its 80 miles at 99 cents a mile i complain also said headlight out check in guy doesnt even know what a dome light is ask me i went to who was in charge he said ill tell mgr and they will decide and e mail me i never reeceived anything all this place did was rip me off i am in trucking industry and many friends and contacts i will tell them never use u haul rent elsewhere as u false advertised me and lied and ripped me off i didnt even like 43 dollars i could have gotten a truck from anywhere even maynards at 1895 and pay by hr but u haul wanted 43 instead of 1995 and then decided to use my card and charge 11700 to my card for rental i was told 19 cents didnt like but agreed as i needed to move stuff local but then im told its 99cents a mile plus 1995 so ill never use u haul again and im a very online social and im going to post what a rip off false advertising u did to me and if employee told me 19cents a mile i should have been given that rate period no excuses she maid a mistake i wouldnt have rented if i knew it was going to be over a hundred dollars and no manage called or reached out on e mail this is the only e mail i receivedJOHN S.
Make sure trucks are clean inside and out. Fill tanks up with fuel before renting, one less thing for your customers to deal with especially when traveling long distance. I rented two different trucks in two weeks and both had 1/4 tank in them.DAVID K.
The employee was friendly and helpful. Quick and Easy drop offJohn G.
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.DUANE G.
Le client n'a pas laissé de commentaire.DOUGLAS J.
Not sureAdam H.
Le client n'a pas laissé de commentaire.TERESA C.
I reserved a 10 foot box truck. I chose the online no contact option. Upon arriving at 10am, I was informed that here was a problem and had to go inside the store. There was no box truck for me. I was given a pickup truck. One trip turned into 4 trips.. $25 in gas, over 100 miles at 1 hour round trip.. and almost $100 charged to my credit card.. My experience was nothing but horrible and what should have took 4 or 5 hours turned Into 10 hours.ROBERT R.
Le client n'a pas laissé de commentaire.Heather F.
Le client n'a pas laissé de commentaire.ANTHONY S.
Le client n'a pas laissé de commentaire.Randall M.
I booked two u haul trucks on 11/20 the first order sent me to the wrong location, the second truck was double booked. The lady at this location was extremely nice as it was my three uhual I attempted to rent all within a 1 hr time frame. She made sure I received a truck an helped my apply for the $50 truck guarantee.LA TOYA G.
Tailgate chains were not up to standard.DEREK V.
Le client n'a pas laissé de commentaire.DYLAN S.
All was great!John M.
Le client n'a pas laissé de commentaire.richard B.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.BAYRON A.
Le client n'a pas laissé de commentaire.KRIS H.
Le client n'a pas laissé de commentaire.MARSHALL G.
Don't change an arm & leg to rent a gas guzzler. Other than that everything was excellent.ADAM M.
Le client n'a pas laissé de commentaire.Raymond B.
Horrible sloppy steering, no cab lights. Ripped up ceiling cloth, was almost on E for gas at pickup, wrong charges , terrible service, no explanation of anything, absolutely awfulLYNN F.
Nothing that I can think of right now . Everything was great.STEVEN S.
Le client n'a pas laissé de commentaire.JEREMY P.
Le client n'a pas laissé de commentaire.Linda R.
Keep up the good work.NICHOLAS K.
Customer service was over the top !!! So refreshing to say the least. And then I had to switch trucks â€¦ and Adam made it so easy to do over the phone so my driver could get the car trailer. The lady that helped me first was amazing and helpful!!! MerciSHERRI F.
Le client n'a pas laissé de commentaire.AMARDEEP G.
Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.cathy c. | Premières impressions
Le client n'a pas laissé de commentaire.Willie W. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas W. | Expérience générale
I'm a contractor and 24 hour access is great for meROBERT D. | Premières impressions
Le client n'a pas laissé de commentaire.George M. | Premières impressions
Le client n'a pas laissé de commentaire.Christina K. | Premières impressions
Le client n'a pas laissé de commentaire.James D. | Online Move In
Great service! I'd definitely use them again.BRENNAN S. | Premières impressions
The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.JASON M. | Premières impressions
Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?Thomas W. | Premières impressions
Very good experience. Staff need clear communication of the way things worksandra w. | Premières impressions
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