Évaluations des clients U-Haul Moving & Storage of West Allis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Allis

Cote générale :

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Christine W.
Évaluation :

Nathan was super helpful while assisting me. He explained the after hours return process clearly so I didn't have any issues. Great service!

WAYNE L.
Évaluation :

The process was so smooth. Everyone at this location was very helpful and answered every question I had. The whole process took about 30 minutes start to finish.

CASSANDRA D.
Évaluation :

They charged me an extra $20.00 after hours service fee even though I was told I could bring it back before 6:45PM, which I did, and was not told I'd be charged an extra $20.00 just because the office was closed at that time.

Jill T.
Évaluation :

Van was clean and easy to drive. Friendly staff and easy drop off. Affordable. Thank you.

Deborah M.
Évaluation :

Experience was great, would have been 5 stars, until I went to pay my credit card bill and seem to have been billed at time of online reservation and again when I dropped off the vehicle. Now I have to take extra time to call to have corrected. The online reservation didn't work well, when I got there to pick up the vehicle, we had to go over many of the same items.

JANET E.
Évaluation :

This is the 2nd time I have used this U Haul location. It is very busy. It would be nice to have more than one person checking out people that need moving trucks.

Robert R.
Évaluation :

Need to have more people at service counter

ANGELA S.
Évaluation :

I tried to call before I came in to ask a question, mind you I already made arrangements on the computer. I waited on the phone way over an hour and no I mean no one picked up. When I got there to finally pick up the truck I waited again for 45 minutes. The guy behind the desk was rude and acted like I should no what to do. When I returned again he acted like I should of know what to do. I was over charged another 11 bucks on my credit card with no explanation. I will be posting this on google.

Josephine J.
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Le client n'a pas laissé de commentaire.

HOLLEY O.
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Le client n'a pas laissé de commentaire.

YAREK L.
Évaluation :

Offer other options of pick or location. Was sent to this location and took me almost a hour and 30 minutes to get the vehicle I had reserved since it wasn't at the location I originally reserved it at. Called location to transfer info to location and never was done. System was down at location and not enough staff for customer waiting. Manager was also saying that he doesn't care about being rude to customer who forgot their mask and because he is managers he can be rude (openly said it to all customers in the store).

EDWARD B.
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Le client n'a pas laissé de commentaire.

Manuel F.
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Le client n'a pas laissé de commentaire.

frank F.
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Le client n'a pas laissé de commentaire.

Gerson E.
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Le client n'a pas laissé de commentaire.

Chad H.
Évaluation :

Nothing. Picking up with my phone was simple, hassle free, and I didn't have to wait in a line.

Kristina K.
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Le client n'a pas laissé de commentaire.

Sandra O.
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Le client n'a pas laissé de commentaire.

David L.
Évaluation :

It was my first time and experience using/rental from U-haul and It was a great service all around.

KARLA G.
Évaluation :

Quick reservation, great service, good price!

John C.
Évaluation :

no one seemed to have any idea of which trucks were parked where. And while one agent had a line of people to wait on, the other two agents refused to take any of the customers. That was ridiculous!

SHANNON S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline V. | Premières impressions |
Évaluation :

Move in was a breeze and everything was handled very quickly and efficiently.

MONIKA L.
Évaluation :

Very helpful staff and courteous

Yasin A.
Évaluation :

The best service , I really liked it

DAVID M.
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Le client n'a pas laissé de commentaire.

MARK B.
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Le client n'a pas laissé de commentaire.

Miller H.
Évaluation :

Excellent service!

Susan F.
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Le client n'a pas laissé de commentaire.

Roger S.
Évaluation :

I was disappointed that I had to buy gas for my van rental in addition to paying a mileage charge. $0.59 per mile is higher than the IRS standard mileage rate, which is designed to cover ALL expenses of operating a vehicle, including fuel. So I essentially paid for gas twice - in the mileage fee and at the pump. I'd suggest amending the rental contract so customers either return it with as much gas as it had at pickup, or just charge the mileage fee - not both.

SHANNON T.
Évaluation :

The store wasn't open when I dropped off so I did everything online

Jeffrey J.
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Le client n'a pas laissé de commentaire.

Jason N.
Évaluation :

The guys behind the counter where great to deal with and very helpful. Will definitely use you guys again as I have in the past

Robert R.
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Le client n'a pas laissé de commentaire.

Angela D.
Évaluation :

What a well run machine! They make it really easy to use! I will definitely use U-Haul again!

DEBORAH M.
Évaluation :

Customer service was excellent. I felt as though I was at home with these employees. Very very satisfied

Teresa S.
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Le client n'a pas laissé de commentaire.

Roger B.
Évaluation :

The experience along with the staff was efficient and friendly. Excellent customer service. Will definitely use them again.

robert W.
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Le client n'a pas laissé de commentaire.

MIDHAT S.
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Le client n'a pas laissé de commentaire.

ADAM T.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Steven K.
Évaluation :

Very friendly

Joshua L.
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Le client n'a pas laissé de commentaire.

Enobong U.
Évaluation :

Excellent crew, always courteous and accommodating and highly recommended.

Gabriela A.
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Le client n'a pas laissé de commentaire.

DAVID K.
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Le client n'a pas laissé de commentaire.

PETER M.
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Le client n'a pas laissé de commentaire.

Ivan O.
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

From the very beginning this process was unnecessarily stressful. Difficult to complete the online scheduling process, then getting contacted by their customer service about completing the set up that I already completed online, sitting on hold for 30 minutes for the West Allis store before giving up, and then being unable to find on the website where to upload a picture of my driver's license. Then picking up the truck involved standing out in the cold for 10 minutes alone in the back parking lot waiting for a representative "to approve the rental", driving a 26 foot truck that smelled like an ashtray and seemingly lacked any sort of shocks as I bounced with every bump and crack in the road, and getting a call from the store telling me my 8 hour rental from 7-3 pm was past due at 2 pm. Upon questioning the employee when I returned the truck on whether I would be paying a penalty, I received short answers and attitude. The question for this survey was "what can we do to improve for the next customer", and my answer is try not to make the customer feel like an inconvenience while providing you business.

Brenda K.
Évaluation :

Le client n'a pas laissé de commentaire.

James O.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH W.
Évaluation :

CONTINUE THE SAME

Dylan W.
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The process was easy, even with COVID protocols in place. I found the staff to be incredibly friendly.

JOSEPH S.
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Le client n'a pas laissé de commentaire.

SEAN O.
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Le client n'a pas laissé de commentaire.

DAVID S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W.
Évaluation :

Excellent service from check in to the return service. I will continue to use this branch. Thanks

Katie R.
Évaluation :

Great service

David B.
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Le client n'a pas laissé de commentaire.

amanda B.
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They said to bring truck back by 8pm, no one was there, on the door it said 7pm, we got there at 7:05pm no lights were on at all!

Curtis B.
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Le client n'a pas laissé de commentaire.

Carol H.
Évaluation :

Nothing as everything went absolutely perfect

Brian L.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Joel K.
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Le client n'a pas laissé de commentaire.

ROBERT T.
Évaluation :

The guy at checkout was awesome...Really friendly and fast..I would definitely comeback

Mari I.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank M.
Évaluation :

Both the cashier gentleman and the gentleman that hooked up the trailer to my truck were ABSOLUTELY FANTASTIC. THE BEST CUSTOMER SERVICE I'VE HAD IN A LONG TIME. I commend them, their patience and just down right respect for everyone. They are a credit to this world and your company. Count yourselves lucky to find employees like them. Thank you for everything... I will always use this location and recommend it for as long as I'm here in WI... THANK YOU!!!

Colleen B.
Évaluation :

Le client n'a pas laissé de commentaire.

KELSEY P.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonaventure L.
Évaluation :

Le client n'a pas laissé de commentaire.

ANASTASIYA D.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES W.
Évaluation :

you could use more attendants at the desk. I had to wait over 15 minutes for service. This has happened more than once for me. other than that my experience was great !!!!

Rachel D. | Expérience générale |
Évaluation :

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Matthew K.
Évaluation :

Would be nice to have a little more customer service. I had rented a 4x7 trailer, took it home, realized it was too small (too narrow), brought back within the hour to rent a larger size. The person behind the counter had no interest in empathy to the situation, charged me for the rental of the first trailer and then charged me for the second trailer. Would not apply any or all of the first payment to the second trailer's rental price. Very frustrating and poor customer service. Will think twice about renting from this site in the future or recommending others to go here.

Carl S.
Évaluation :

Contract pricing from internet and pricing at the location when picking up did not match. Paid contract amount, but pick up experience was frustrating.

JeanMarie L.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph A.
Évaluation :

Nothing it went well

Janice E.
Évaluation :

Lei them know about not being able to return the equipment after hours during protests. Having to drive the vehicle to my home instead of the uhaul facility adds extra miles & expense to my rental. If that had been explained at the time i made my reservation i would have tried to schedule earlier .

JUDITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney R.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL S.
Évaluation :

Have personal clean the rentals properly should of gotten bigger discount

DANIEL E.
Évaluation :

None,

Tina M.
Évaluation :

It's hard to improve on perfection. Courteous service from everyone, on the phone, at the counter and upon returning the truck. I needed my pick up and drop off times changed at the last minute and it was no trouble at all. I highly recommend this facility. I'll be using them again.

ANDREW L.
Évaluation :

It was a smooth process doing the pickup and return via cellphone.

LAURA D.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN F S. | Expérience générale |
Évaluation :

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

SHA 'LYAVIER M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Karl D.
Évaluation :

People I dealt with were very polite and accommodating. I've been very satisfied every time I use this location. Thank You

MARK C.
Évaluation :

Everyone very helpful and accommodating!

William C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence D.
Évaluation :

More counter help.

DAVID M.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris C.
Évaluation :

The gentleman that checked in the vehicle when we returned was very efficient and witty. Overall experience is one of the best I've had with Uhaul. The team should be congratulated.

VINCENT S.
Évaluation :

Felt bad for the "one" person working working the customer counter. We were 8 people deep the whole 50 minutes i was in line to get my rental. 6 people left during that time point of sale and rentals saying the will go to another center.

TIERNEY K.
Évaluation :

I purposefully did an online reservation. I booked at 830am so I could pick the truck up before the location opened to avoid people. Last minute my reservation changed to 9am. It wouldn't let me log in online and told me to go inside. So, I did and got in line with easily 10 other people. Then, I was able to check in online and it told me to go find my truck. Which I did. I left the line to find my truck. Then it told me t go back inside to get my key. So I lost my place in line and then was behind 8 people in a Covid hot spot. I am not happy. The app told me to hold up my phone which I did. But nothing. I arrived at 830 to get my truck (original time) and didn't leave until 10am with the truck. There was one person working on the first Sunday of the month (insane, felt so bad for him). I am not sure I will continue to work with uhaul. And, I don't typically write reviews. But this experience was so bad I feel like I need to share it.

Greg S.
Évaluation :

Le client n'a pas laissé de commentaire.

KATIE C.
Évaluation :

showed up Saturday waited in line an hour the rentals available on top of that this guy in the back arguing about having to do boxes he messed my whole day up then show up Sunday on one person working it was a really bad experience for me to pay $50 to pick up a mattress and box spring to be subjected to so much unprofessional-ism

KAREN A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Manoj U. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD B. | Expérience générale |
Évaluation :

Good people at this location, would recommend

rebecca l. | Premières impressions |
Évaluation :

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

Thomas W. | Premières impressions |
Évaluation :

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Abigail P. | Premières impressions |
Évaluation :

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

phillip D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kongpheng V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew K. | Premières impressions |
Évaluation :

The staff was helpful! They let me view two different sized units to help better my decision. Thanks!

diona h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Terry R. | Expérience générale |
Évaluation :

No comment

Stephanie H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

giuseppina c. | Expérience générale |
Évaluation :

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

sara m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Vicki F. | Expérience générale |
Évaluation :

Your price got to high. For a small sheid.

Glenda O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donnell T. | Expérience générale |
Évaluation :

I will never come back to this Uhaul

spring b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Crisella V. | Expérience générale |
Évaluation :

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

sandra w. | Premières impressions |
Évaluation :

Very good experience. Staff need clear communication of the way things work

David B. | Online Move In |
Évaluation :

Good

Sonja T. | Expérience générale |
Évaluation :

easy to arrange and easy access.

DAVID H. | Expérience générale |
Évaluation :

Didn't care for the messages every hour telling me when the truck had to be back.

sheri b. | Expérience générale |
Évaluation :

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

Timothy B. | Premières impressions |
Évaluation :

Fast & easy. No hassle

Brent F. | Expérience générale |
Évaluation :

Excellent service as always! I use Uhaul for all my moving and storage needs

Shania g. | Expérience générale |
Évaluation :

Staff was always pleasant and very helpful

KIERA P. | Expérience générale |
Évaluation :

Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.

KIERA P. | Premières impressions |
Évaluation :

Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience

tim l. | Expérience générale |
Évaluation :

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

Mark D. | Premières impressions |
Évaluation :

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Gregory K. | Premières impressions |
Évaluation :

Awesome work

Jodi V. | Expérience générale |
Évaluation :

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

KIMBERLY L. | Expérience générale |
Évaluation :

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KATHLEEN E. | Expérience générale |
Évaluation :

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

GERMAINE B. | Expérience générale |
Évaluation :

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

Brian J. | Premières impressions |
Évaluation :

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

LINDA N. | Expérience générale |
Évaluation :

The staff was always friendly, kind, patient, and helpful.

Kristen C. | Expérience générale |
Évaluation :

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

John B. | Expérience générale |
Évaluation :

The staff were very helpful.

mathew l. | Expérience générale |
Évaluation :

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

Mark M. | Réservation |
Évaluation :

Friendly professional service very relaxing.

David A. | Expérience générale |
Évaluation :

I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

Lynda R. | Expérience générale |
Évaluation :

Great uhaul experience.

Lisli B. | Réservation |
Évaluation :

Quick efficient, friendly,

Harold G. | Expérience générale |
Évaluation :

none

James A. | Expérience générale |
Évaluation :

Very professional staff

Adriana V. | Expérience générale |
Évaluation :

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Edward R. | Expérience générale |
Évaluation :

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

melissa b. | Expérience générale |
Évaluation :

Everything went well thanks for the help and the storage worked out well.

alan i. | Expérience générale |
Évaluation :

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

brian t. | Expérience générale |
Évaluation :

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Thank you!

Non reviews have been submitted for this location.

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