Good experience.Thomas S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of West End
Pour nous contacter
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I did not rent a u haulEhap S.
Super clean well lighted storage facility with excellent service.Edgar C. | Expérience générale
Everything is personal, friendly, and professional.Robert M.
Y'all can do nothing! Y'all have great friendly staff.Charles H.
Great turn-in experience. Short wait time.Kelly N.
Le client n'a pas laissé de commentaire.Martin P.
Le client n'a pas laissé de commentaire.Lakesha T. | Expérience générale
Le client n'a pas laissé de commentaire.Latasha T. | Premières impressions
It could be made a little clearer that the ubox can only be transported by a uhaul driver. But other than that, the whole process was exactly as stated and supplies such as furniture blankets were plenty. The return of the empty box was amazingly quick and simple.Nancy J.
excellent customer service. The trailer worked great.ROBERTGERALD G.
Le client n'a pas laissé de commentaire.TONIA S.
My best storage experience. Thank you.Celeste F. | Expérience générale
We were desperate for a place to quickly store items as we moved. Manager Paul Fishwick was kind and helped us out at a moment's notice, unlike other nearby storage facilities we contacted. His staff were professional and oriented us to our unit, explaining access thoroughly. I always felt safe as I retrieved items from the unit over time. I highly recommend this u-haul facility.Belva C. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA H.
Le client n'a pas laissé de commentaire.Sandra M. | Expérience générale
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Tom N.
Le client n'a pas laissé de commentaire.Alisa B.
Always good customer serviceDawn T.
Le client n'a pas laissé de commentaire.Pamela R.
Le client n'a pas laissé de commentaire.Latonia B.
Le client n'a pas laissé de commentaire.samsam A.
The place is incredibly busy- lots of trucks outside- so it's hard to get back to the storage area sometimes? But when you get there, everything is great!!Lisa H. | Expérience générale
Le client n'a pas laissé de commentaire.Mizal R.
Le client n'a pas laissé de commentaire.Lesleyand P.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.Christine V.
We had two storage units there when we were moving. So we were coming and going all the time and the friendly employees got to know us and the manager is most wonderful and knowledgeable. I would recommend this place to anyone for either a long-term storage or short-term.BRUCE T. | Expérience générale
Managers awesome, could be mistaken for a lost ZZ top brother! Always helpful, a positive experience! Staff, eh well, they do he minimum- like I'm here right. Clean safe place, I've already sent 25 rentals to him, not including my own.Ketan P.
Le client n'a pas laissé de commentaire.Marguerite Q. | Expérience générale
Le client n'a pas laissé de commentaire.Philip T.
Le client n'a pas laissé de commentaire.Linwood M.
Le client n'a pas laissé de commentaire.Sally b. | Expérience générale
The truck leaked from the heavy rain, my sofa got damaged and now I have to go through the process of filling out a form to get a few dollars back. Not looking for the whole rental to be replaced just a few dollars off for the damage to the sofa. Should have a better process if customer is not asking for muchMichele B.
It took 30 minutes to be helped when I had an appointment and then when he asked me what time I need it to be done he wasn't finished and I had to wait another 30 minutes.Kathryn H.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Behnaz V.
Le client n'a pas laissé de commentaire.Shelia S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Edwin C.
Best u haul location I have used will be backLandy J.
The drop off location on my work order took me over the mileage limit allowed. I had a two day rental and returned the unit in less than 12 hours but no allowance for the early return. Was not happy that I got charged for over mileage since I drives past a U-haul rental store to get to my assigned drop off locationRobert M.
Le client n'a pas laissé de commentaire.Linda H.
A lot of dents and scratches, but truck was mechanically fine. No issues.Scott P.
Le client n'a pas laissé de commentaire.Jeremiah W.
Returned tow dolly same business day after having to hook up 3 different dollies due to inoperable lights on the 1st two. Was hounded about not returning the dolly for a solid month afterwards. Called on 3 different occasions by 3 different associates asking where the dolly was that was returned within 3 hrs of the rental and left in the same spot I took it from. Inexcusable, poor record keeping and incompetent staff either unable to read or make good notes of what I had taken in my rental. Went as far as threatening me with a charge for the total value of the dolly before finding it apparently and just finally sent me a finalized receipt for the rental two full months after it was returned.JEREMY B.
Le client n'a pas laissé de commentaire.CHRISELLA R.
The equipment itself was available and in good order. However, my additional accessories purchased online for the trailer hook up, were not available when I arrived. I was refunded the cost, but had to go to an outside store to purchase these accessories before being able to use the product.Matthew M.
Le client n'a pas laissé de commentaire.Jesse B.
Make the website more user friendly - I had to call twice before I was assured of the service that i was requestingDrew G.
No improvement needed. Everything went well.Spencer H.
Quick and easyMILO A.
Le client n'a pas laissé de commentaire.Ian A.
Both representatives that helped me were super nice and I was SUPER STRESSED. Moving sucks. Great location.Aldine B.
This review is about the pick up of my UBox in El Paso. My experience today (Sunday 6 November) picking up my UBox was not the best. I called the representative Daniela at 915-603-5773 yesterday the 5th of November to schedule a day and time for today Sunday 6th November between 10-11 AM to pick up my box. I was using my own vehicle to pick up the box so when I got there I was told I had no reservation but they checked and were able to find my order. Then they told me it wasn't paid for but I had already made arrangements with my credit card and dates were set for you to take the money off my card. There was so much miss communication with the all the representatives from the time I scheduled the appointment to the time I dropped the box back off today. Up until today I was very happy with my experience with Uhaul and UBox but it was very frustrating today. Melissa StinsonJUNTERINUS OR ME S.
Le client n'a pas laissé de commentaire.William C.
There was no lock on the inside - no big deal though; however it would be nice if the map layouts in the climate controlled area would showed all the units.Jennifer H. | Online Move In
Le client n'a pas laissé de commentaire.Cheryl C.
Le client n'a pas laissé de commentaire.Mary D.
Paul and the other staff were. very accommodating and helpful.Mary D. | Expérience générale
Le client n'a pas laissé de commentaire.SAMANTHAROSE C.
Again your overall service was horrible but the people we spoke to in person at each location were nice. However customer service phone center representatives were truly rude, both people I spoke to over the phone gave me so much attitude.Megan H.
Very friendly staffJohn J.
Have someone help to see that all the lights work before leaving the premise.CHANNING G.
You can have the techs not scratch the hell out of my brand new Truck. The tailgate and rear bumper are scratched up badly.Jacob J.
Le client n'a pas laissé de commentaire.Jerome G.
Paul Fishwick is a great store manger always early and as busy as the morning is he always has things under controlHubert B.
Le client n'a pas laissé de commentaire.Tyler G.
Staff were extremely friendly and helpful.Richard E.
Nothing! Everything was really good! Even the customers at the store were happy!DEBORAH F.
Le client n'a pas laissé de commentaire.Stephanie B.
Le client n'a pas laissé de commentaire.cheryl m. | Expérience générale
Everyone was very helpful and the facility is well maintained!DEBORAH F. | Expérience générale
Have a better communication system when customer arrives so they aren't waiting so long for someone to come into the office. Literally was in office alone for 10 mts. Called the office and pressed the button, everything rang but no one came.Lucretia D.
Le client n'a pas laissé de commentaire.Jesse H.
Le client n'a pas laissé de commentaire.Joanne S. | Online Move In
Le client n'a pas laissé de commentaire.Lance W.
Very profesional and quickKevin C.
Le client n'a pas laissé de commentaire.Jeffrey C.
All goodjohn A.
Le client n'a pas laissé de commentaire.Leslie E.
Le client n'a pas laissé de commentaire.Marguerite Q. | Premières impressions
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Jonathan I.
Le client n'a pas laissé de commentaire.mary M.
Great facility.Will use if needed again.raymond d. | Expérience générale
Le client n'a pas laissé de commentaire.Akhil M. | Expérience générale
Le client n'a pas laissé de commentaire.Bernadette N. | Expérience générale
Le client n'a pas laissé de commentaire.Justina M.
Le client n'a pas laissé de commentaire.Duane H.
Great job! Everyone was very helpful.SARAH Y.
Satisfactory!Samuel B. | Premières impressions
So I observed a young man ring up a young lady he then just left her t o it carrying a gigantic box by herself the young man was more interested in talking sh*t with the next man. S storage numbering has to make sense to me I don't my person had a clue, she was very kindSusan B. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle H.
Excellent serviceJennifer S. | Premières impressions
The general manager is a wonderful person. Smooth and easy processSamah M.
Le client n'a pas laissé de commentaire.CHERYLLAVERNE G.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Tejah A.
Le client n'a pas laissé de commentaire.Zachary M.
The staff at this site are friendly and efficient. I've dealt with them often and I know going in that I can count on them to do me right.Dave N.
The storage unit I rented was unavailableJAMIKA W. | Expérience générale
Everything was ExcellentSharlene B.
The employees were very knowledgeable and care about the client's needs. A very good experience to deal with the rental.Melby C.
Le client n'a pas laissé de commentaire.CAROLYN B.
Love and. Appreciate Mr.Paul and his team!tina M. | Expérience générale
I was helped by the Assistant manager and he was friendly, kind and helpful. Being a young Manager, he definitely impressed me and made me feel like a valued customer! Well done!Kerrenza M. | Premières impressions
Staff was great and fast!!!Liz R. | Premières impressions
Le client n'a pas laissé de commentaire.Greig L.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Paul V.
Thank you for this wonderful Uhaul facility! It's absolutely beautiful and safe. As a result, I prefer to come back to this location for storage for now on.Angela H. | Expérience générale
Le client n'a pas laissé de commentaire.Rick A.
I feel there's no improvement needed. Everyone was professional, safety conscience and friendly. They took their time and did the job correctly. Merci.Spencer H.
Please read my comments for the pickup location....same comments apply here.Edward M.
Receiving was delayed, delivery was early. Either way I will still rate 5 star service. Very good experience/excellent staff/very friendly/awesome pricing!!Justin C.
Le client n'a pas laissé de commentaire.Wayne H.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Latisha T.
Le client n'a pas laissé de commentaire.Vannary S.
Le client n'a pas laissé de commentaire.Tatyana B.
Mr.Paul and his team are amazing!tisha M.
Le client n'a pas laissé de commentaire.Thomas S.
Way to costly and very unorganized system.Tyler L. | Premières impressions
Le client n'a pas laissé de commentaire.Rafael M. | Expérience générale
Le client n'a pas laissé de commentaire.Anika H. | Premières impressions
Was there one day almost at closing staff was rude about me being in the loading dock didn't offer 5 minutes for me to get my stuff age told me "I'm locking this door and you will have to walk around the building to get to your car .... I locked my storage and left . Moved out because of that..... Other then that day the staff was amazingLillian H. | Expérience générale
S.O.tresia J. | Premières impressions
This facility is very convenient to my location. It is spotless and well-maintainedJeanne B. | Premières impressions
Nice clean facility. Friendly staffDonna B. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB T. | Premières impressions
Malik went over and beyond. I really appreciated his customer service skills. Keep up the good work!!Consuelo P. | Premières impressions
Le client n'a pas laissé de commentaire.Alexus H. | Expérience générale
They take forever to refund your deposit, it should be given back to you when you return the truck it's a whole day later and still have not received my deposit refund backLaketia C. | Premières impressions
Le client n'a pas laissé de commentaire.Saquoyah J. | Premières impressions
Le client n'a pas laissé de commentaire.TALAYAHAH'LEXUS W. | Expérience générale
I moved into a smaller one and realized I needed a bigger one and the folks at the front desk made it a real smooth and easy process it was awesome.Paula G. | Expérience générale
I have yet to receive my final bill.RICHARDEDWIN W. | Premières impressions
Le client n'a pas laissé de commentaire.SHAYKALAHNICOLE B. | Premières impressions
Love the staff and management very helpful and friendly always positive attitudeDeborah S. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
Le client n'a pas laissé de commentaire.Mia H. | Expérience générale
The only thing I would have liked to have experienced. Someone walking me thru the faucility and escorting me to my unit. Was a bit difficult finding, had no idea how to close the garage door once inside.deborah w. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Expérience générale
The gentleman that assisted me was absolutely amazing. He didn't rush me and explained everything I needed. I have NEVER recommended a uhaul facility before but you better believe, because of him if I ever hear of anyone moving or any type of storage I am definitely going to direct them to the gentleman that assisted me. He is gonna keep people coming back with his willingness to assist and professionalism. He needs kudos for sure!!!!!Adrienne G. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda J. | Expérience générale
Malik and Paul were outstanding. Would definitely use this U-Haul location again. Lucy S.Gregory S. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE T. | Premières impressions
Le client n'a pas laissé de commentaire.Diane V. | Premières impressions
I like this facility the staff is always very very helpful.Donna B. | Premières impressions
I was able to get an extra storage unit when I needed it, and the rates were reasonable. I was able to rent a truck and store my stuff at the same facilityWANDAEVETTE J. | Expérience générale
Staff was super courteous and helpful.CINTIA V. | Premières impressions
The facility it self was clean and the employees in-person and on the phone have been nice and helpful. The customers I've interacted with while access my storage unit have been hit or miss. Some are nice but most of them feel as though they don't have to be courteous of others. I wish there was some sort or attendant to help with the customer access. There were young college students block the garage doors with a uhaul truck that didn't fit inside the door, they were playing by riding on the carts, and they just sat there blocking other cars and trucks from going inside. Not to mention people taking all the carts.Chenel H. | Premières impressions
The staff was very friendly and the prices for the storage units are so much more affordable than other places I looked at.CHRYSTAL B. | Premières impressions
Paul and his team are very helpful and outgoing. They have the "A-Team" over there. Je les recommande fortement.SEAN F. | Premières impressions
Staff was glad to help, always smiling, knowledgeable, laughed at my stupid jokesRICHARDA N. | Premières impressions
We were desperate for services (U-haul return and storage). The staff were friendly and met our needs immediately. Everyone was professional and went above and beyond what we had experienced elsewhere.Belva C. | Premières impressions
Very secure locationKip R. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Premières impressions
I would add a sign for truck height at eye level. When the visor is down to keep out the Sun, you can't see the warning height sign which means over sized trucks may attempt to drive in ... as I did. Although the warning sign is large ... it won't help if it's too high up. The UHaul guys were very helpful in getting me out of that predicament., but it may not turn out as well for someone else.Eugina W. | Premières impressions
You could use a vending machine. Parham Rd is nice, but Belt Boulevard is trash.Renee b. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon C. | Premières impressions
This location is my Richmond GOTO for truck rental and storage. All of my interactions with each staff member have been so helpful and professional. Thank you for the pride you take in providing service to your customers!Michelle T. | Expérience générale
Le client n'a pas laissé de commentaire.QUA'TASHIA T. | Premières impressions
Le client n'a pas laissé de commentaire.Daisha S. | Expérience générale
This U-Haul location is very well maintained. Paul Fishwick was outstanding!!!Gregory S. | Premières impressions
We came to this facility after fiascos at two others. Not only does it provide everything we needed - an appropriately sized space, accessible and available, clean and easy enough to access - but there were other bonuses. I love the pull in access bays for vehicles - that was awesome and I haven't seen it elsewhere. Most importantly though, Brittany was super kind and helpful, even going out of her way to help show us alternate access paths to our space.Julia F. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
I am satisfied and had a good experience! Perhaps, you will consider providing the appropriate size UHaul truck with the first few miles FREE for 1st time storage renters. That will improve the customer experience!Laura C. | Premières impressions
Le client n'a pas laissé de commentaire.MARK B. | Expérience générale
Both of the side loading dock garage doors did not work. So we had to unload at the rear loading dock which was very far from where our storage unit was for my dad. I ran out of time to move into my storage unit & did not get to move in yet. Very inconvenient and not a fun first impression. I was thankful for the air conditioned facility and plenty of restrooms & water fountains. And it was well lit too, which I enjoyed! Merci.James R. | Premières impressions
Le client n'a pas laissé de commentaire.Ebonee C. | Premières impressions
Manager Paul is outstanding, along with all the staff took great care of me. I even got a Ubox. An excellent experience, and I move a lot! Would highly recommend Uhaul at this location. Thank you all.philip m. | Expérience générale
The online process was easy and convenientWANDAEVETTE J. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle T. | Premières impressions
Le client n'a pas laissé de commentaire.Pam B. | Premières impressions
Le client n'a pas laissé de commentaire.philip m. | Premières impressions
EVERYONE WAS SO HELPFUL AND PROFESSIONAL. THE DAY BEFORE WE RENTED THE SPACE, WE VISITED THE CITE AND THE GENTLE MALEK WAS SO HELPFUL. THEN THE NEXT DAY THE MANAGER, PAUL, WAS SO RESPECTFUL TO US AND REALLY ASSISTED US IN ALL OUR NEEDS. MY HUSBAND AND I ARE SR CITIZENS AS WELL AS MILITARY RETIRED. HE MADE US FEEL VERY COMFORTABLE.DEBORAH F. | Premières impressions
Everything was greatPatiricia W. | Premières impressions
The two gentleman were knowledgeable , helpful and friendly. I have used other U- places several years ago and they were totally very dishonest in my paper work and money. Thank you for such a great experience this time.Sara C. | Premières impressions
Le client n'a pas laissé de commentaire.Vanessa f. | Expérience générale
We had problems over the time of our rental that we could not get in with the 24 hour access and times the gate was wide open for a long time. Did not care for that as we paid the same amount the hole time of our rental. We were never reimbursed for anytime that we could not have access and I felt we had no security when the gate was it 24 seven. Thank you for your timemike w. | Expérience générale
Le client n'a pas laissé de commentaire.scott b. | Expérience générale
The staff was very helpful and polite during my visit and after hours.Vernon D. | Expérience générale
Surface Storage EVERYTHING WAS GREAT - 4 YEARSWILLIE W. | Expérience générale
Le client n'a pas laissé de commentaire.PHYLLIS B. | Premières impressions
Le client n'a pas laissé de commentaire.GARY i. | Expérience générale
Everyone was very Helpful and Professional. Nice friendly Staff..Larry B. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle B. | Expérience générale
Very convenient, well maintained and everyone was extremely helpful.Sandra H. | Expérience générale
Our reservation was a bit confusing - we talked to multiple people who all told us different things. But once those things were sorted it was great.Ivan M. | Expérience générale
BIG SHOUT OUTS TO PAUL FISHWICK. Good person right thereian b. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline H. | Premières impressions
Le client n'a pas laissé de commentaire.sharon g. | Expérience générale
Thank you for staying a little late the day we showed up to check in!Ashley K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Premières impressions
Le client n'a pas laissé de commentaire.KARENELLE G. | Expérience générale
The young man who initially signed me in was very nice and patient. Paul was the nicest guy ever. The facility is extremely clean, even the bathrooms!!! Everyone took the time to explain everything. I'm glad the other uhaul storage location fell through because I hit the jackpot at this location!STEPHANYR R. | Premières impressions
The staff was very nice and knew their job. Great experience.Kip R. | Premières impressions
I was told you did not have a storage bigger than 10 ×8×8. I barely could put my items in the storage . My items are very, very tight to the point, I can't get anything out of storage until I move out.Dawnamarie P. | Premières impressions
BOTH REPS WERE DOPE💪🏾💪🏾🔥Darrien B. | Premières impressions
Job,well doneAlphie J. | Expérience générale
Paul who help me, Made my whole experience pleasurable ThanksRonnie S. | Premières impressions
Le client n'a pas laissé de commentaire.Shelby S. | Expérience générale
Le client n'a pas laissé de commentaire.Candace J. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer c. | Premières impressions
Paul was fantastic and very helpful!Nicole H. | Premières impressions
Very impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.Lauren W. | Expérience générale
This time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.Timothy D. | Premières impressions
I lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.Lakeeshia P. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry B. | Expérience générale
Online under my account it didn't show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.BRIANLEITUTUA S. | Expérience générale
The facilities and staff at U-Haul are exceptional.Kevin H. | Premières impressions
Le client n'a pas laissé de commentaire.SABRINATIARA M. | Expérience générale
Tat (spelling) was awesome and very helpful!!Jessica H. | Premières impressions
Le client n'a pas laissé de commentaire.Daisha S. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney S. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis W. | Premières impressions
The staff was exceptionally accommodating and resourceful.THOMAS H. | Premières impressions
Le client n'a pas laissé de commentaire.CHRIS R. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon W. | Expérience générale