Évaluations des clients U-Haul Moving & Storage of West End

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West End

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

David A. le

Évaluation :

Just ask the customer if they have and questions or show the customer the work that was done before taking the vehicle off the ramp that way they can see the installation from underneath and if they have questions they can ask the person who serviced the vehicle. Otherwise, great job.

Matt A. le

Évaluation :

The CSR that helped me did an ok job getting my rental started. However he was talking very negatively to me about an another CSR that was working hard and very respectful to all other customers that I witnessed. He told me this like he knew me for years. He was very disrespectful to her. She was running circles around him both physically and her customer relation skills.

Edgar M. le

Évaluation :

Great customer service and fast check in

Albert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip H. le

Évaluation :

The owner was great as well as the staff. I had problems with my vehicle electrical hook ups and in spite of being very busy worked over an hour getting me on the road.

Lynn W. le

Évaluation :

At the age of 57 this was my first experience with U-Haul. The staff were very polite and very professional. They were very expedient to allow me to be on my way. I would recommend this facility to one and all. Thank you all for such a wonderful experience.

Brad V. le

Évaluation :

The truck wasn't too bad, but the door rattled because it never latched all the way properly. I was unable to leave the lot for about 5 minutes due to poor organization of uhaul vehicles blocking exits or drive through areas. The app is a great idea, but kept getting stuck in certain stages with no way to back out while checking the truck out. The return process was smooth with the app.

Thelma S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matt K. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALBERTO V. le

Évaluation :

??

Michael T. le

Évaluation :

Everyone I worked with was very helpful and cordial.

Dustin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

duane T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christy Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aileen S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carrie E. le

Évaluation :

Great UHAUL location. Fast check in with hand unit ??

ROBERT T. le

Évaluation :

have all your locations as organized as this one...

Tammy L. le

Évaluation :

I was called so many times to return the truck, that it stopped me from loading & loading numerous times.

Rick C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin W. le

Évaluation :

Guys were great, helped with the issues from the first store. Were quick, friendly and professional.

Denise B. le

Évaluation :

Communication is poor!

Cameron B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy G. le

Évaluation :

The sales personal at both store locations were very good to deal with. Now about your logistic people: I ordered our truck about three weeks early to get the 10' size truck we wanted for our 2000 mile trip, along with a car dolly. I received a call two days before my pickup date and was told that it would not be available (but they would up grade to a 15' truck). After some discussion, I was told that I could drive (2hr) to Lewistown, MT if I really wanted that truck size. After accepting the 15' truck, I was told I may have to go to two different locations in Billings, to pick up both items. I said no I want both items at one location. I talked with Jackson and he was very helpful. I am sure your logistics team meets their performance criteria for their reviews, BUT my experience is that they may be short on customer relations. Tim Grandpre 96539353

Matthew H. le

Évaluation :

Excellent service. Pick-up truck to be rented, happened to have a recall and was appropriated to a cargo van, thank you for the steadfast approach to the customer for the safety!

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anne G. le

Évaluation :

I had a good experience. The only thing I recommend is checking to see if furniture pads are even needed. I didn't use any and they just took up "paid" space in my box. But, overall no damage and everything arrived on time so I'm happy.

Michael A. le

Évaluation :

Staff was friendly and helpful. They made the hook up experience enjoyable. Thanks!

Donald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark H. le

Évaluation :

Le client n'a pas laissé de commentaire.

cynthia h. le

Évaluation :

To vet priced but good

Marsha P. le

Évaluation :

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

David P. le

Évaluation :

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

john f w. le

Évaluation :

they did a good job for me

Nick C. le

Évaluation :

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

joan k. le

Évaluation :

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

Greg C. le

Évaluation :

Jackson was very friendly and provided excellent customer service. Thank you!

Cynthia E. le

Évaluation :

Everything was fine and all worked out well