Trailer Rental & Towing in Billings, MT at U-Haul Moving & Storage of West End

3531 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Billings, MT 59102

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at 14,95 $!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

3531 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
1

Tell Dominic he sucks.

JAMES E. 
Rating:
5.0

They let us drop off the trailer after 10 pm! Thank you so much!

Kelsey T. 
Rating:
5.0

Someone who knew what they were doing

Ted P. 
Rating:
4.0

Improve the ability for contacting the stores directly. Up your staffing. I would be happy to pay extra for this.

Donald B. 
Rating:
5.0

Friendly staff, easy drop off and good communication. Would definitely recommend.

KATHERINE B. 
Rating:
4.0

They were quite busy and could maybe use more help. All the staff were working quickly, politely, and efficiently. Maybe it was just a busy day. In fairness wait times were still very reasonable. The trailer i rented was obviously very used but functioned well all weekend. Typical good, well-thought out U-Haul process.

Daniel B. 
Rating:
4.0

They were very helpful.

Kelly R. 
Rating:
4.0

Please make sure when you confirm a reservation the location has a truck ready to go. I had to call the owner and had to be redirected to another location. I work six days a week and today was my only day off. I was little upset to pull up and not see a truck ready....

Terry M. 
Rating:
2.0

Had a day delay due to high winds. Took over an hour on hold and transferred twice to finally get a very surly lady to finally help. She said I would be charged $20 ...not sure have not received an invoice. My husband returned the trailer to lakeside AZ. The only person helping him was smoking a cigarette while unhooking the trailer. Very unprofessional! Your customer service...reaching a person that can help is terrible.

William F. 
Rating:
5.0

Lessons on backing up trailer

Carol M. 
Rating:
5.0

the young lady was very helpful thanks Dave

DAVID S. 
Rating:
5.0

Very good experience during pick up and drop off.

Craig J. 
Rating:
5.0

it was great! The kid that helped me was great. Attentive, smart and polite. Management needs acknowledge his great impression. I will be using more in the future.

Kenneth G. 
Rating:
5.0

There was only one gal working. She was kind and attended to everyone in a very timely manner. She did a Great job! This is our 3 time renting a truck this month.

MARILYN G. 
Rating:
2.0

My rating is for my original location of booking. That location was not open as promised for my 7:30 AM pickup, and at 8:05 when I contacted customer service there was a line of 3 other customers waiting outside the business, also unable to get in. I ended up driving across town to another location to pick up the truck I needed as customer service was never able to make contact with this uhaul location owner or determine why it was not open. Also, my rental cost twice what I anticipated even though I had the rental for half the time planned. Overall it was exceptionally expensive and frustrating. The customer service person that assisted me when I picked up the truck at the Billings grand location was great, she was very friendly and customer service oriented. She saved the day regarding the experience.

Heather B. 
Rating:
1.0

Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said “we have no idea how that could've happened, so sorry. We will refund your money”. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.

Preston A. 
Rating:
1.0

The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would “be fine” I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket 🤣 You guys are a joke.

Jerren T. 
Rating:
5.0

Pleasant and courteous personnel. Hold times for phone calls were long.

Brian C. 
Rating:
1.0

I have been charged several times adding up to be $187 for a one day, 5 hour rental. I returned it an hour early and they called me 2 days later asking when I was going to be returning the uhaul. Clearly unorganized and very hard to contact anyone.

Ashley C. 
Rating:
3.0

Extremely long wait times on phone, 1 hour plus.

Ron B. 
Rating:
5.0

The young woman that runs the Billings store was an absolute pleasure to work with during our stressful moving time.

LISA C. 
Rating:
3.0

everything was great

Debra A. 
Rating:
4.0

Looks like you folks are short handed. I felt bad for the one person there as there were many customers

MICHAEL E. 
Rating:
4.0

Have more employees working based on the amount of rentals going out. Or just have more employees working in general. Thanks

Jennifer H. 
Rating:
5.0

Service was quick and very helpful... I've always been used to having to wait when renting a uhaul but their staff is super fast and easy to work with!

Angela W. 
No reviews have been submitted for this location.

Back
To Top