Évaluations des clients U-Haul Moving & Storage of West Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Lancaster

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Tina C. le

Évaluation :

Have a clean inside Uhaul. Hand truck tag broken slightly and we were to blame due to employee not writting it down or fixing problem before we left. Can not view my receipt either.

Keith P. le

Évaluation :

Just keep up the good customer service.its excellent.

Edith F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Craig R. le

Évaluation :

Le client n'a pas laissé de commentaire.

BEN M. le

Évaluation :

The location given changed 3 time and I had to pick up the auto transport at another location total time spent was 2 hrs. Also the truck was dirty inside and out.

Laura B. le

Évaluation :

Le client n'a pas laissé de commentaire.

leyvette g. le

Évaluation :

Thank You

CARLOS R. le

Évaluation :

I have been renting equipment on this location (Lancaster Ca) since it was open and it’s is a waste of time every time I come about an hour to get helped since there is just one young lady helping all customers and I am not the only person who complains I ve seen people’s faces getting angry about it . This morning. Was and exemption two young ladies one busy like always with customers and second one cleaning a truck after 30 min waiting to dropping up a trailer I ask her ; if she can help me but with attitude she refuses and kept cleaning so after 25min later finally the other lady came out to receive the trailer. I

Francisco C. le

Évaluation :

It was an easy experience is a relieve in a moving day Thank you

joel g. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve f. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor W. le

Évaluation :

Your location was great ..i will use this U-HAUL Location more thanks Again

Priscilla C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcos V. le

Évaluation :

Keep up the good work.

Geraldine S. le

Évaluation :

Le client n'a pas laissé de commentaire.

rickey a. le

Évaluation :

Satisfied

Charles M. le

Évaluation :

Nothing everything was great never better

Tracy R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nakisha V. le

Évaluation :

All segments of my truck renting went very well. Personnel were very friendly and helpful.

Richard V. le

Évaluation :

Offer cold water during the hot summer days.

Dexter C. le

Évaluation :

Le client n'a pas laissé de commentaire.

tanya h. le

Évaluation :

Staff was friendly and helpful

Robert W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERIC N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Annika T. le

Évaluation :

great service

Thomas A. le

Évaluation :

The after hours return process was horrible. Web site didn't complete the return process, even after more than half a dozen tries.

jose v. le

Évaluation :

Awesome friendly people definitely would recommend to family and friends

Michele R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ellen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

leif h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Symon s. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEITH S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rensis A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Grace W. le

Évaluation :

It's a shame "zero stars" isn't an option. My experience with U-Haul Moving & Storage of West Lancaster has been the single most infuriating customer "service" interaction I have ever had. The story begins when my U-Box was moved here when there was not enough room in Pasadena, where it was supposed to be stored. When I tried to call up to U-Haul Moving & Storage of West Lancaster and arrange to get my box returned to me, I could never get through to anyone actually in Lancaster; I would inevitably wait on hold for quite some time and then get rerouted to a corporate customer service line. Day after day I was assured that someone would return my call; it didn't happen. Finally, after 9 days of calling every day, I did get through to someone actually in Lancaster and was told that out of county delivery of my box would mean a nearly $500 charge - even though I had never wanted my things to be stored up there in the first place! After TWENTY-FOUR more phone calls over the next three days with various customer service agents, someone gave me the cell phone number of Chad Farren, the president of U Haul of San Fernando, who immediately arranged for it to be delivered to me - free of charge, but thanks to the incompetence of the individuals at U-Haul Moving & Storage of West Lancaster, nearly two weeks after I had needed it delivered. So, I got my things, but the nightmare doesn't end here! U-Haul Moving & Storage of West Lancaster has continued to charge me for a storage space at their facility despite my having retrieved my things a month ago. I called yesterday - after a long wait on hold, was rerouted to the corporate customer service line, per usual - spoke to two agents and their manager, who could find no record of my contract and had no idea why I was still being charged, but said they eventually got through to the manager of U-Haul Moving & Storage of West Lancaster (Vanessa Ruiz, I assume) and sorted it out. I got an email refunding the last charge, and I was assured the account was closed out for good and I wouldn't be charged again and this whole nightmare would be over. No surprise, it was not over!! I woke up this morning to another email saying I was charged again (!!!) for a month of storage, in the same amount that was refunded yesterday! At this point, I wonder whether I should even bother to call for what is probably the 40th time and try to get this refunded, or if I should just eat my $225 losses and cancel my credit card to prevent future charges. Ultimately, you're better off just throwing any belongings you would store there straight into a landfill and trying to find them later, because digging through burning trash to recover your things would probably be a more pleasant experience than trying to deal with U-Haul Moving & Storage of West Lancaster. And it'll be less expensive.

Mark W. le

Évaluation :

Le client n'a pas laissé de commentaire.

andre b. le

Évaluation :

had problem with website , walk around could get on.

CHRISTOPHER J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor W. le

Évaluation :

Very good costermor service onvthe phone quick service ill definitely be useing this Location more often

Dan S. le

Évaluation :

I got there just as they opened and the guy checked me in right away, but he was a bit rude about the credit for the blanket and he still charged me for them.

Micheal S. le

Évaluation :

A job well done for being a newly opened site!

cresencio r. le

Évaluation :

Le client n'a pas laissé de commentaire.

curtis b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edna R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rolf B. le

Évaluation :

The staff and management very attentive to my requests and questions.

Rolf B. le

Évaluation :

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Diana A. le

Évaluation :

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

Robert W. le

Évaluation :

great customer service. helpful employees.

Betty C. le

Évaluation :

better deal on mileage.

Megan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ana M. le

Évaluation :

Employee need to walk to the customer to were the car is, not to let the person to figure out which car is because there are a lot of car around and I was weisting time I was in the hurry and I needed some help he did not asked me if I need help this was my first ecperience.

Robert W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eugene B. le

Évaluation :

Le client n'a pas laissé de commentaire.

James S. le

Évaluation :

Get some customer service lessons for your reps. Was treated horribly by the counter person. Tried twice to over charge me and completely disregard the reservation which I had already made. I will never use this service again and I will tell anyone who is thinking of using Uhaul to go elsewhere.

Steven C. le

Évaluation :

Customer service was top notch.

Brenda D. le

Évaluation :

I will continue to rent from this location. Fast and friendly service. I have rented trucks and trailers from a certain location often, and each time was a miserable experience. I tried this location and it renewed my faith and loyalty to Uhaul.

Brenda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Russell S. le

Évaluation :

Nothing. Everyone was polite and everything went as expected.

wendy r. le

Évaluation :

Both young men were efficient, personable and smiling. Their shop was very well organized and clean. After I dropped off my Truck I realized I was missing an earring. I knew it could be anywhere but I asked them to please call me if they found one. He went right out there and looked, called me back within 10 minutes to tell me he looked in the very back under the seats etc. No earring. Wendy

frank m. le

Évaluation :

The staff there are extremely helpful and friendly. They never seemed bothered or stressed. Would rent from there again for sure!

Joy A. le

Évaluation :

I drove only 18 miles (odometer reading 62373 to 62391)but I was charged 4 gallons of gas,pls do the math.I will never rent from this location again.I guess the truck is a monster gas guzzler 5 miles per gallon.I hope mgt will react to this.We need honest company serving honest people.I still don’t believe this is the norm of this company I will start reading reviews to see how many of us got victimized.Im thinking the guy who will fill up the tank will put 1 1/2 gallons for maybe $6 so he’ll pocket $14 easy, but at the expense of company’s reputation.

Doug T. le

Évaluation :

Better trained staff , and attention to Customer Service was not satisfactory.The truck was previously rented by a smoker, not only was the truck smelling of the smoke, but the ash tray was full of butts.

Kryztyna W. le

Évaluation :

I was really surprised how fast I could pick up the equipment without hassle. They did a great job at hooking up the trailer and making sure everything worked prior to me leaving. Excellent service.

Steven K. le

Évaluation :

The truck I was told was ready when made through customer service was not available when I came to the front desk. The young lady told me I was on a waiting list. I ended up taking a van even though I could see several 10 foot trucks just sitting in the lot. Very disappointed.

Jeovanna A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Latasha J. le

Évaluation :

Le client n'a pas laissé de commentaire.

jessica j. le

Évaluation :

Le client n'a pas laissé de commentaire.

William W. le

Évaluation :

No problems. The staff was friendly and courtesy.

John R. le

Évaluation :

Hello My name is John Rodgers and I am 61 years old I just burried my wife 2/28/19 I was accused of a incident that took place 3/23/19 I am a cancer patient and I had help of neighbors and there was a incident that occurred and I was accused of being involved they tried to make me leave the storage after the contract was already inforced and paid I asked for Vanessa Ruiz she kept insisting on me to move out of the storage even though I had nothing to do with it and I explained that was my decieced wife's friend and we have different associates that we speak with i would like for corporate to call me to contest my complaint.

joy m. le

Évaluation :

Very nice, very helpful

DALE A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michele S. le

Évaluation :

nothing, great experience

Annika M. le

Évaluation :

Le client n'a pas laissé de commentaire.

lydia ann l. le

Évaluation :

I was impressed with the staff at both Lancaster locations. I do not see that very often.

clayton P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Guillermo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cathrine G. le

Évaluation :

The individual that helped us did not know how to do her job efficiently. It took her over half an hour to do something that should have taken 5 minutes. My information is already in the computer and she asked for drivers license and phone number more than 3 times. It was all I could do to remain calm. I've never had such an incompetent individual help me at Uhaul. This was the first time that I've used this location and although the location is great, the service totally SUCKS!

MAURI S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

wynton l. le

Évaluation :

Nothing

Patricia C. le

Évaluation :

Make sure to disclose how new system works when turning Uhaul in online. It was not explained by representative. He just said use www. Uhaul/share. It was confusing I had to call office this morning. Need more help I was in line for a 10 am reservation for over 30 minutes.

Kent B. le

Évaluation :

Everything was great!

Benjamin R. le

Évaluation :

The branch is very clean and organized. Other than that, the staff at this location is subpar. The staff is not trained well and the "manager" is not proactive is assisting her staff with the workload. I went in to rent a dolly and it took about 30 minutes mainly to due lack of training of employees not knowing the basic ins and outs of the renting process and unwillingness of the manager to step up to the plate. I've rented many Uhauls from many locations and this was my worst experience, by far. I am submitting this review because if it was my store, I would want to know. Thank you for reading my review.

jennifer n. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Sit belt would not stay locked during trip

monica a. le

Évaluation :

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

Jacob N. le

Évaluation :

Check in staff was rude. Copped an attitude with us about arriving late for our all-day reservation.

dave g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert P. le

Évaluation :

Le client n'a pas laissé de commentaire.

laura b. le

Évaluation :

Have more trucks on hand

Jason k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peggy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beatrice C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jerry k. le

Évaluation :

Have more than one employee working on a Saturday afternoon !!!! Waited over 20 minutes before getting help on an equipment return.

Alva S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maresa D. le

Évaluation :

Le client n'a pas laissé de commentaire.

anton k. le

Évaluation :

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

anton k. le

Évaluation :

Le client n'a pas laissé de commentaire.

JASON F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah F. le

Évaluation :

This was one of the best U-Haul facilities I have ever had the pleasure of working with. Customer service was excellent!! The truck was very clean and had more gas in it then I needed, which was the ultimate highlight!!

Daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kraig R. le

Évaluation :

All went well. This is a great repurpose of an old box store building. Great parking lot and plenty of room.

Carl J. le

Évaluation :

This truck used 3.6 gals of gas to travel less than 5 miles. Was told there was nothing the rep could do about it

Joseph A. le

Évaluation :

Awesome Service!! These people were great!!

Julia A. le

Évaluation :

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

john p. le

Évaluation :

Stored my uboxes at this facility while in between moves. Great decision.