Customer Reviews for U-Haul Moving & Storage of West Oakville

1254 évaluations

1296 S Service Rd W   Oakville, ON L6L5T7
(Old Vicwest building West of Fourth Line)

(289) 243-0072

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(289) 243-0072

1296 S Service Rd W
Oakville, ON L6L5T7
(Old Vicwest building West of Fourth Line)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximino R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Fast, friendly staff.

Aura-Madalina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR P. 
Évaluation :
2

I was renting a trailer at this location and needed the exact trailer due to its size. When I went to pick up the trailer the last person who had used it had used it to transport loose soil and the trailer still had a lot of dirt everywhere in it. It was not inspected upon return. I requested that the trailer be cleaned out quickly of which very little attempt was made to do a good job. This took an incredible amount of time because they didn't even have a basic a corn broom to do a good job. He did offer me a larger trailer which I did not want or need. I requested a discount off my trailer which they resisted twice. Finally they offered to give me 15 $off this rental. I agreed. I eventually left and went home with the trailer and did one more cleaning to get all the dirt out as I was transporting appliances and didn't want them covered in dirt. A day later I get my bill and they did not deduct the 15 $. Very displeased.

JEFFREYW L. 
Évaluation :
5

Service was much better this time around compared to the idiot lady I dealt with the last time

Daniel W. 
Évaluation :
5

Very efficient service.

SHAWN D. 
Évaluation :
5

Great service!!

mitch L. 
Évaluation :
5

Good people and great service UNLIKE THE PEOPLE IN THE BRAMPTON FACILITIES!

KELLYP W. 
Évaluation :
5

Great service. Clean, new condition equipment. Friendly, prompt service from staff while picking up and dropping off. We'll do e folks!

Derek M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
1

I am not happy with location including the customers services and I don't think I'll recommend U-Haul

Renjith V. 
Évaluation :
3

When vehicles are booked online using the mobile app, they should be alarmed out front and ready to go. The right rear tire pressure was low and the van was not clean.

FRANCESCO F. 
Évaluation :
5

Missy at the front desk provided exemplary customer service. I'd recommend this UHaul location simply on her contributions alone.

DAVIDH H. 
Évaluation :
1

I've been overcharged for no reason, did return the truck way earlier, top up the fuel, kept it clean and agreed on the price listed in the rental agreement, but they charge me an extra 40 $after return without even telling me. Just noticed it in my CC statement. Unbelievable, so unprofessional, I'll make sure my business doesn't use their service anymore and I'm calling Visa to dispute

AMMAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WLADYSLAW H. 
Évaluation :
4

Great service.

DANIELR B. 
Évaluation :
3

The van we rented was very smelly and the seats and dash were dusty/dirty. I used lysol on it to sanitize it as it was obvious it had not been sanitized or cleaned recently by the smell and dust/dirt. What about COVID precautions?? I did not feel safe using it without sanitizing first. Also we ordered a dolly and it should have been in the can order given with the keys. We were couple Km away when we realized it wasn't. Had to turn back. What's the point of ordering it if it's not there when you pick it up.

Paul M. 
Évaluation :
5

One trailer tire is showing cracks on the sidewall. This was some cause for concern

MATTHEWA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND LAWRENCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei S. 
Évaluation :
4

To be honest, I would not recommend U-HAUL as a service to use moving forward as I had a awful customer experience over a unforseen rebook of my original booking, then over 2 hours on hold with your customer service, only to have the call drop twice and not have anything changed due to bookings being taken while on hold.

COLIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerwyn C. 
Évaluation :
5

The fellow who hooked up my trailer was fast, efficient, and polite. I dropped the trailer off hassle free. Great service at this location! Doug

DOUGLAS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER G. 
Évaluation :
2

The equipment and the rental process was ok But I was told twice that I will not be charged extra if I return the rental a few hours late. By an operator on the phone and also by the guy in the store Yet I was charged 60 $extra. I called and was told manager will call me back in 72 hours. It has been 5 days no sign of any call yet

SALIKFAHIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
5

Every thing was quick and smooth thanks

Mahrez B. 
Évaluation :
5

My u-haul experience was excellent. They were accommodating and understanding when I needed to change my pickup time or had other issues. The staff's interaction made the move less stressful. 5 Stars.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

The staff at this location were excellent and extremely helpful and personable

EDWIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKD K. 
Évaluation :
5

When booking the rental it took well over 40 minutes on hold waiting. To me that's way too long.

JOSEPHW W. 
Évaluation :
5

Keep up the good work at this location.

EZIO M. 
Évaluation :
5

Good people great service! The Uhaul people in Brampton could learn from the Uhaul people in Oakville!

KELLYP W. 
Évaluation :
1

I had a temporary driver license issued by ministry of transportation ontario because it had to be renewed and your staff said they won't accept it because of U-Haul policy. This is the most ridiculous thing I have ever heard of. I am telling everyone how backwards your company is. Especially when every other company would. You need to fix your policy.

MEENA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERHAN Y. 
Évaluation :
4

Would have been 5 stars if I hadn't had to ask about the 60 $deposit refund. When I brought it back I was told I was good to go but didn't get the refund to my debit card. All good now and was an easy rental!

ROGERTODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO C. 
Évaluation :
5

I've used you guys four or five times in the last few months and every time it's been great, sometimes the lineup is slow but your staff is great

JEROME C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYUDMILA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian C. 
Évaluation :
2

I had requested rental from a diff location then indicated in this survey. I was late by half hr and was told that rental was canceled. This location did not have other choices. Was glad to find this location, however the truck was so filthy and smelly that I was not even comfortable sitting on bare seat. Due to urgency, I had to use the truck but had to use bed sheet set to cover the seat and then sit. Very disappointed!

RAHUL M. 
Évaluation :
5

Both the staff I dealt with were great, especially the outside guy, Kyle?? who helped me with getting my draw bar into a badly rusted trailer hitch

DOUGLASR K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEYJ S. 
Évaluation :
5

Friendly staff, easy to change the mileage and gas that was on the van to what was accurate, easy to check back in.

MELISSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERAYOURIEVA N. 
Évaluation :
5

Friendly staff. Quick rental process, and the return was seamless.

ATIBA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
2

We had trailer rented until Sat Aug 28th and were called on the morning of 27th to return it and then called again at 7am on 28th told that police were going to be contacted and trailer reported stolen. Then we were charged for extra days using trailer even though it was returned on time morning of the 28th

andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALSAJJAD A. 
Évaluation :
1

Not using uhaul anymore. Booked one month in advance and didnt get what i booked. Terrible service

Vinicius B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

The truck was pulling back and forward at low speed. it will need more periodical revisions

MANUELRAMIREZ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
3

- Truck trunk was dirty. - The employee who completed my reservation do not give me the - special rate as he promised while I asked him 3 times and he confirmed that my rate is C20/km from the first KM

AHMED M. 
Évaluation :
2

Trailer had a broken mirror in from last user, not cleaned when I picked it up. Was it clean as per COVID protocol? My cart at supermarket is. Trailer coupler was outdated rusty and safety latch was suspect. Prices are reasonable a the showroom a/c was great.

AARONHAYTON I. 
Évaluation :
4

Truck worked well. Gas was only 1/8 full not 1/4. This filling up is slightly annoying as you book the truck but need to solve for the truck not being ready for your day.

NICHOLASJOHN B. 
Évaluation :
5

Very easy and helpful dropping off. Could not have been easier - happy about that. Friendly, helpful staff disconnected trailer.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
4

The box of the truck was filthy, garbage, dirty etc It was also quite expensive, needed the vehicle to move a few dressers for a friend. It ended costing 100 $+.......last time I rent a pickup from Uhaul.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDG C. 
Évaluation :
1

Terrible service!!!Called us 2 min before our pick up time to tell us the Truck is broken!!!

LUKASZ W. 
Évaluation :
4

One more employee at busier times possibly The girls did well but were quite busy. Thank you for the great service they did provide

ROSS H. 
Évaluation :
5

The young rep that provided services for both pick up and drop off is very efficient, pleasant and service oriented!

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
3

When I was doing online pickup, my agent verification took more than 15 minutes and didn't get any response when I messaged. I went to counter to check-in, and then I was told the truck is down and needs maintenance. I was told to call 1-800 to find alternative equipment. Waited another 15 minutes, and then another person from reception told me there was a mistake in the system and truck was actually available.

Kin Y. 
Évaluation :
4

They only thing I didn't appreciate was getting a call 3 1/2 hours after I rented it asking when will I be returning it

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mikaila Dawn Fra P. 
Évaluation :
4

The van was not thoroughly cleaned an old medical mask was found in the window of the van when we picked it up, and we left it there. Given COVID, the level of care cleaning the vans and equipment needs to be higher.

Rhonda L. 
Évaluation :
5

I keep renting from your company because the staff is excellent

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEANTONIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDGEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheena Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH JANE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALAK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEESHAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernard H. 
Évaluation :
4

Friendly and helpful staff.

SATVIR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

I had no idea where to leave the keys. So I had to slide them into the roller door on the side of the building. Leaving me scared abd worried something might be wrong once the staff can't find the key. It's a real turnoff, at 10:30 pm trying to find a non existent key return box.

AHMED L. 
Évaluation :
5

Uhaul was ready at the scheduled time, equipment was clean and seamless rental experience.

ROHAN R. 
Évaluation :
5

Overall very good experience.

KELLYDION K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAJINDER PAL S. 
Évaluation :
5

When I sent the store the system showed the gas at half, the van only had 1/4 tank of gas. I filled out the pre drive checklist and added notes forming that the gas was only at 1/4. When I retuned the van with 3/8 I was told I would have to pay the difference, I had taken photos and added notes why was this not updated to avoid me having to show pictures and explain the situation?

WESLEYJ T. 
Évaluation :
5

The staff at this location were very friendly and helpful. Couldn't have been a better experience. Many thanks and stay safe everyone!

KARENA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDGEORGE L. 
Évaluation :
5

Good people in Oakville Useless idiots in BRAMPTON

KELLYP W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gavith N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iain D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P.  |  Online Move In 
Évaluation :
5

Staff were always helpful & courteous. Storage unit we had was well situated to the side exit for easy access. Unit and facilities had good lighting & kept clean

Danilo Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C.  |  Expérience générale 
Évaluation :
1

The people were polite. The girl who showed me my room realized it wasn't clean already so immediately mopped it. But the service experience as a whole was absolutely horrible. We reserved the space and truck. Called to confirm everything was good the day before. Was thanked for confirming. Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!! It as very upsetting. I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul. The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason. It was very stressful for my senior mom. We ended up in a much more expensive space just to spent through everything. I'll not recommend uhaul for reliable service/policy. Still angry over the whole thing!

Stewart P.  |  Premières impressions 
Évaluation :
1

Rented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.

Anthony S.  |  Premières impressions 
Évaluation :
5

Exceptional service and friendly, efficient staff.

GURPREET S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg m.  |  Expérience générale 
Évaluation :
5

People make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it's very difficult to change a person's attitude. Oakville's floors shine and the people are polished. Well done U-Haul.

Clifford D.  |  Expérience générale 
Évaluation :
5

Staff were professional and kind.

Sharron R.  |  Expérience générale 
Évaluation :
5

As usual; Great service and staff

Charles H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M.  |  Expérience générale 
Évaluation :
5

Staff very friendly Discussed how best to use the features and equipment on site to move in Facility very clean well lite Very good at checking the van tire sensor issue while we moved in Would definitely recommend this facility to friends

keith h.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

John C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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