Trailer dispatched was not same as on the contract. Was told it would be updated but didn't receive new contract.
Chris YCustomer Reviews for U-Haul Moving & Storage of West Oakville
Testimonials From Recent Customers
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However, lacklustre service at the desk was less than appealing. When told to go find my truck, couldn't. Turns out it was hidden behind other trucks and the attendant had to move one so I could access mine. Not so cool the overall customer experience, but everything else was fine.
william bGreat services
ELIZABETHAKOSUA B | Expérience généraleTrailer was not swept out properly, when someone is moving mattress ext .. they get dirty, I’m blaming the previous renter not the staff , all and all everything went well even tho of the inconvenience of picking up at a different location at short notice but got a great rebate, I will always use U-Haul when I need to move anything, gold stars ⭐️ all , thank you !!
doug fVery professional timely service. Very pleased.
david rGreat service overall! Would happily recommend and/or use again. Thanks very much!!
Janice INo issues, great service
W S | Premières impressionsExcellent and quick service. Great service provided by the team.
sergio vArrived for pickup, payment had to be made right away, in the past we would pay at time of delivery. Received extra days that we did not use but had to pay for. Original truck had a check engine light on, received a different truck and that was taken back because someone else was coming for it. Received a third truck that was fine. I would suggest not doing the minimum amount of days for renting a truck as I think it's just a way for U-Haul to make money.
Derick BI can't think of anything that could be improved on for my hitch installation. They were fast, and the install looks clean. I haven't towed anything yet but plan to in the next couple of days. I'm hoping to try towing a small pop-up camper to see how the car reacts.
Peter DThey need to improve picking up locations for one way moving. It is one of the most stressful in people's life (moving) and having to pick up a moving truck 60 kilometre away adds up the cost of gas and stress.
ROBERTOCARLOS OVery clean and organized
Samia B | Premières impressionsI have no notes. The trailer rental was extremely straight forward, low stress and very affordable. Next time I need to move my motorcycle long distance I'll be renting again without hesitation.
Adam WGood service. Easy and fast to rent
Patricia eAbsolutly nothing Michelle and her team were fantastic everything went smoothly they were ready for me when I arrived. It could not have been a more perfect experience. More company's should take a lesson from U Haul kind regards Kim
kim mTruck that was provided needs immediate attention. Took it on the highway and had to get off as the front end was bouncing and shaking. Fortunately I did not have to go very far, I believe approximately 20 - 25 miles. Please have this taken care of immediately.
Gilbert gMay be you need to digitalize the fuel consumption gauge and the odometer
Olalekan OThe staff here was very helpful.
VEERASEKHAR RI rented a pickup truck on Feb 17th and I stupidly filled the gas tank ($100 worth) and i only needed to bring it back 1/4 full and it was actually less than that when I returned it. In my defense, I'm a senior and certainly unaware of how much gas a truck would use. When I returned the truck, I was told I could get a refund for the excess gas up to $50 so I thought that was fair. then I was told I had to contact the GM of the location (Michelle) whom I tried to contact for 2 weeks to discuss the situation and I was never able to catch up to her...she was not in or out on lunch, etc. Not sure why if a refund up to $50 is available that the staff I was able to discuss this with are unable to do that refund!
Marjorie KGreat job! We rented a cargo van twice because everything was excellent. You made it easy, your place is spotless as were the vans. Those vans are a pleasure to drive.
James DGreat! So rare in the time in which we are living to find terrific people !
kent c | Premières impressionsTruck dirty and too far from my house
Alexander KEverything was fast, easy and efficient. Service was friendly and helpful.
Douglas KBest customer service
Rajinder ADear Uhaul West Oakville team, I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional level of service you provided during our recent interaction. Your consideration, going beyond what was expected, and customer-focused approach did not go unnoticed. Your dedication to ensuring customer satisfaction is commendable and greatly valued. It is evident that you prioritize the needs of your customers and consistently strive to exceed their expectations. Your efforts have made a significant impact on our experience, and I want to thank you for your exceptional service. Your attention to detail and proactive approach have truly set you apart. Your commitment to excellence reflects positively on U-Haul, and I am grateful to have had such a positive interaction with you. Your professionalism and dedication are truly appreciated. Thank you once again for your outstanding service. I look forward to future interactions knowing that I am in capable hands. Best regards, Earl
EARL LEverything was great! Keep it up!
David MPlease ensure gas and odometer readings are correct before my inspection. Merci.
Chris HVehicle wea GREAT!
Henry UManager never seemed to be onsite, lack of following proper procedures . Staff never had things ready on time and they were always confused on what needed to be done
Taimur C | Expérience généraleI was assigned a 20FT van as requested, but I received it with a leaking rear driver's side tire that visibly got lower by the time we loaded to leave the next morning. They knew it was leaking because they topped it up as I picked it up. I also had a low fuel warning light as soon as I pulled out of the lot. Moving is stressful enough, than adding a leaking tire on top, not great. When I received the truck it was reasonably clean, except for some muddy foot prints on the driver's side. I dropped the van off to our final destination point, now I find out my credit card was charged $40 for a cleaning charge. Not very customer friendly that's for sure. I hate complaining, usually turn the other cheek, not this time sorry
pierre cBox trailer was filthy with mud and oil. I was moving mattresses and a clean truck would have been nice or at least offer cardboard to lay on the floor of the trailer. Also all sizes of the trailers available would be appreciated on the website, as the size I needed was never shown. Luckily your location carried a few and not far from the original pick up location that I originally ordered from.
Jacqueline SUnfortunately, had to push hard for extra effort to obtain missing part when informed just 2 hours before scheduled installation appointment. The UHAUL staff did find the part nearby - Mississauga UHAUL branch - and installation completed in 5 hours - a bit too long when originally advised some 3+ hours.
Prabir DNothing but a great experience for the service I had received ATH Uhal! Keep it up!
Steve KThe lady at the desk was very unfriendly. Told me she couldn't help me and I needed to call someone else. I was taken back. After numerous attempts trying to get thru to the lines a gentleman was kind enough to help and all was resolved at 3:45 this afternoon.
Carmela LDropped it during closing hrs
Bharath BThe truck was filthy, brake system and tire needed servicing , traction control , all the lights were on for Servicing.
teresa rRachets are stiff but did the job
paul mThere two staff working. A man and a woman. The woman (who told me on the phone that I had to be there 30 min before office hours ended) handled my paperwork and it look less than five min. After telling her that I've never rented a storage unit before, she told me what my passcode was and sent me on my way. Told me there was an elevator right as you walk in and that I was easy to find. I then tried to access the facility with my passcode with no success. After multiple failed attempts, I went back in and asked for help. The man came to help and he explained that I needed to put my passcode in two different things in a specific order, before I could enter. Then I entered the facility and walked around for a while looking for an elevator and couldn't find it. I checked the map, and the elevator seemed to be in a different part of the building and on the opposite end. We then had to ask the man for help again and he was patient with us as he told us that we needed to drive the Uhaul truck around the building to the other side to access this area and my unit. In conclusion, the man was very helpful after the woman did very little to explain anything to me. It was a long day moving and at least half the staff was willing to help.
Phil W | Premières impressionsWould’ve been nice for someone to show me how to use the access codes, when & where.
Ellen O | Online Move InProvide final documentation and run through of final changes before leaving premises. A clear statement of fees and check out process to be provided.
Ketan GVehicles need to be serviced ….truck really chugged
Douglas GThe only problem I had was the app's offer of a rent free month if you rent a truck wasn't being honoured. At the location they said they've had that problem before. U Haul corporate should fix that issue. Either don't offer it, or honour it. Otherwise it could be regarded as false advertisement
Miguel P | Premières impressionsFast and friendly service as always. Everyone was great.
Paul SGood people
bhagwant TPublic toilet was messy and no toilet paper all day, I was there at 10 am on Dec 2, 2023 until 10pm and the whole day the waSHROOM WAS NOT CHECKED, I INFORMED THE FRONT DESK WHEN I LEFT.
Lorna N | Premières impressionsDid not receive the equipment I paid for. Made my move incredibly inconvenient
Abdul MGenerally a very positive experience, however, I was called the day after I returned the trailer to be told I was overdue. I had already returned the trailer to a representative so I shouldn't have been called.
Robert MThey dont answer the phone.. called for an hr ... Absolutely no customer service skills...
Manny BThe only complaint was that the radio did not work. I believe the fuse to it was blown because it would not turn on.
Ruben FTruck had tranny problems as well as loose gear shift but overall made my move successful
Dave CHire more staff.
RAMI AI ended up returning the truck one day earlier and I was told that this would give me a corresponding discount. I did not see that on my VISA bill. You owe me there too. Honestly, this whole experience was quite disappointing. Clearly, what your staff promises is not followed up by actions: not in the reservation pick-up location, not in the trouble-shooting, not in the discount for my trouble, and not in the reimbursement for early an return. Feel free to contact me to make it up, somehow. Meanwhile, consider me unimpressed.
Marc NDropped off after closing
Robert Othe online check in does not work. it was asking for location and i was in the right place but it kept telling me i was at the wrong location. luckily i am a critical thinker and realized it was a glitch in software. others would be thoroughly confused by this i’m sure.
Carlo TIt is a good place to store your things. However, it might consider to reduce the prices.
DAVID N | Expérience généraleKeep up the good work people should use your faculty it’s clean , safe and amazing customer service lot of options to choose according to your budget and need thank you so much for making my move so smooth , I feel so relaxed and safe keeping my stuff in your facility thank you again …
Anita T | Premières impressionsStaff member was utterly useless. More interested in her phone than helping me. After I rented my unit she just handed me a map and didn't even circle the location. She should have also directed me to the location. Didn't care. She also should have gone over the sign in and signed out instructions as well. I ended up setting off the alarm. On a positive note the storage facility was clean, well lit and I was impressed with the check in/check out feature once I figured that out.
Dieter K | Premières impressionsThe staff was very pleasent and professional as well they provided a better alternative with the truck rental since I have a time sensitive matter that needed a truck asap and at first I reserve a 10" truck but it was only available for 12 hours which they suggest to get a 15" truck which was available and could have the 24 hours rental time which was great for me as well it had the built in ramp too so made moving my stuff much easier and didn't have to rush bc had the extra time. As well I was able to get the one month of free storage since I rented the truck so very happy about that and would highly recommend Uhaul!!
Airina B | Online Move InI was in a desperate situation; after driving 20 hrs, I finally arrived the U-Haul location in Oakville, there were 3 guys and they all said that nobody is going to unload my car from the trailer. A person loaded my car to trailer in Alabama without any hesitate. Also, It was a big frustration for me that, on top of all the tiredness, no one tried to help and acted indifferently, as if they were trying to get rid of it. You guys have to change your attitude!
Basak A | Premières impressionsEverything is excellent no complaints.
zia u | Expérience généraleThe staff was great, friendly and very helpfull!
Ian B | Expérience généraleVery good customer service!!!! Everything is excellent Thank you guys you are Amazing!
dragan m | Expérience généraleRefund policy is well received.
John C | Premières impressionsVery disappointed as I reserved the truck for 2 weeks and was told otherwise.
Niranjan B | Expérience généraleMichelle is an excellent manager. This location is top quality.
John C | Expérience généraleIf the rent was not so high I would have kept it. Maybe offer a package for long term renters for a deep discount? Remember, the most expensive storage unit is an empty one!
ROGERTODD B | Expérience généraleThe after hours to access storage is very difficult. The front counter guy gave us instructions on how to enter after hours but was unsuccessfully and a waste of our time and gas. Also, getting a hold of someone at this location is unheard of. It is done thru a call centre (remotely). Leaving a message to Call Centre to get this location to return my phone call was unsuccessfully as well. Newly renovated storage facility at this location was very clean and secured.
moukda w | Expérience généraleOriginal person I dealt with was very helpful and knowledgeable. The day I went in to arrange the unit the person in the rental office was not overly familiar with the storage rental process. The process ended up taking an hour which included several phone calls to a supervisor. Actual sign in and out procedures for unit were not fully explained - was not told that we needed to sign out on the keypad after leaving. Got it done in the end. Unit is perfect. Just recommend that experienced staff should be available. Felt quite sorry for the gentleman in line behind me as no one else was available to help him.
margaret b | Premières impressionsVery nice and clean place The staff are amazing The price for the storage and the track are very good compared with other companis
dragan m | Premières impressionsNice Clean facility, Friendly/helpful Staff. Highly recommend.
Sabeeh S | Premières impressionsLack of experience from staff regarding accounts and payments. I was paying for storage unit and ubox at the same time! for many months! Even after confirming and reconfirming that UBOX account was closed, yet I found out it was still an active account and that I am paying for a service that I don't have and stopped for many months
ashraf d | Expérience généraleThe people in the U-Haul at Oakville they are the best people, friendly, accommodating and respect on top of this the manager Michelle is so much cooperative
Nabeel T | Premières impressionsBeautiful building ad well-lit and extremely clean facility and top notch customer service.
Clint P | Expérience généraleAll good, no issues
W S | Expérience généraleExcellent service. Very clean. Excellent facility and value.
Don D | Premières impressionsEverything was above expectations. Site manager is professional and courteous.great experience
Claude M | Expérience générale24 hours didn't work and had to complain multiple times. When it did work cops called on me for be at my own storage unit. Michelle Spelic has poor customer service skills.
Chad H | Expérience généraleUnit was not well lit and the door lock had issues that were never resolved Arjun was especially helpful
Richard L | Expérience généraleMr Silece was a very friendly and easy to communicate with. Very very polite and respectful person.
AKBAR K | Expérience généraleLove this facility. Great experience overall.
Amy M | Expérience généraleStaff were friendly and helpful. Alarm system and good lighting made it feel safe and secure.
Seandra A | Expérience généraleVery clean and the staff were excellent
Rick G | Expérience généraleGreat, well maintained and absolutely clean place. Reasonable priced as well. Great communication with the office too. Will recommended to everyone who looks for storage.
Angelica F | Online Move InThe best uhaul by far! Cleanest facility and most helpful staff! Recommend to everyone!
Jack M | Premières impressionsThe only issue I had was that I had reserved a 10x10 unit, which was not available on the day I arrived to unload the truck, I was given 2 smaller units and then a month later had to move everything into a 10x10 unit. I did receive help from your staff and was compensated for 1 month of payment.
Melanie S | Expérience généraleSuper clean and everything worked well
Claude M | Premières impressionsNo issues, close to home and very helpful staff,
W S | Premières impressionsStaff excellent!
LIZ C | Expérience généraleThanks for the help
MATTHEWJ S | Premières impressionsAAA service and facilities
Daoud A | Expérience généraleCheck in was excellent, but lack of communication and follow up when canceling storage unit was beyond poor. I still have yet to recieve any type of confirmation email that is been canceled. They verified my email and it is correct. Several emails went unresponded to and after over a week of radio silence, I had to call them to get the cancellation processed before they charged my card.
HARMONY F | Expérience généraleI have had issues with this facility from the time I moved in up until September 30th, when a woman named, Elizabeth resolved it. Only took 12 agents to get this sorted. Won't recommend this storage to anyone. Merci.
Marsha D | Expérience généraleThe company is unorganized, no idea what they are doing. Wanted us from the 26 feet truck to move in the 10x10, and do stairs. After we went to other place why are yiu asking are we satisfied? We are not there.
Zoltan D | Premières impressionsStaff was very helpful and knowledgeable of their products & services.
RAJDEEPSINGH S | Expérience généraleU haul staffs are super friendly and helpful
moudood m | Expérience généraleThe process was easy and met all my needs quick
Robert R | Premières impressionsI made an online reservation for a 5x5 storage space at 79,95 CAD . when I arrived there, the staff told me that it's on second floor and I asked to see elevator and troy are available or not and he said, yes. Therefore I confirmed that it's okay for me . he said that also one space available at ground floor and changed my reservation to that. till now everything is okay but at the end I found that the rent of this pace is higher than second floor and he didn't mention anything about it. I know that it's just $5 and not a big money but exactly I chosen that warehouse and location based on the price. anyway, I realized this price different after I already dropped my items at the storage space and I was lazy to ask them to change my contract again to second floor and I move again all items to second floor.
Babak B | Premières impressionsI loved the facility and the team. I only left because I moved...
Anthony D | Expérience généraleIt was very inconvenient, it was my first time and I had a difficult time since the first storage that was given to me was very small and we were stranded there for a good 45mins. Since it was 4mins past office hrs with no one answering the service line. At one point we called the # and someone hung up. Finally Michelle gave us another unit, she was pretty helpful but the night experience was horrible.
Marsha D | Online Move InBeing charged rent when I moved out before my due date. Uhaul phone services are crap
Daniel L | Expérience généraleIt was awesome!
David N | Premières impressionsThe man who helped me obtain a locker was VERY helpful and nice, I am so sorry I forget his name, though I hope you probably have that information on your end. His customer service was great! Laura
Laura R | Premières impressionsThe staff were Awesome and the facility was very well maintained and clean.
Clifton J | Premières impressionsGreat staff, good manager, a paradigm shift in service compared to the Brampton facility or the Royal Windsor facility in Oakville.
KELLYP W | Expérience généraleWhat more could you ask for - a safe, secure, clean and easily accessible environment.
George S | Expérience généraleAmazing Staff Thank you
Keith O | Expérience généraleThis location is a top quality storage facility. Additional restrooms are very convenient. My compliments to Michelle.
John C | Expérience généralefacility was very clean driveway parking lot ramp steps clear of snow and ice ( Oakville had a lot of snow and weather causing icy conditions this year compared to other years) parking available close to the entrance staff on site could be easily accessed by phone if I had any questions re site access billing etc
keith h | Expérience généraleThe only issue with the facility is the entry. It is hard to access the entry with vehicles parked in the entrance. Also the walkway is bumpy and small making it difficult to use a cart of any kind.
Julia A | Expérience généraleMichelle Spelic is a gem, her knowledge and professionalism is not only appreciated by us, but to all and Michelle helped us to secure a larger unit to accommodate our new appliances (still in crates). Michelle then followed up to close out our previous storage unit after moving right across the hall! Brilliant!
Terry J | Premières impressionsConvenient. Staffs are helpful.
BENJAMIN G | Expérience généraleWe tried to access the unit between 5 to 6 PM and the office was shut because it was a Sunday. But the door would not accept the code and I called 1800 number which didn't help at all. They said the manager at the site needs to be talked to. I had to cancel my plans and then come back the next day sacrificing my sleep and spend 4 hours to pickup and transport the items in my unit and then go for a 10 hour night shift at work. When i raised the issue with the employee and the manager they said they will have to talk to IT to look at the door issue. Not even an apology.
AJAY T | Expérience généraleGreat people in Oakville! Ignorant people running the Brampton facility. I go 30 minutes out of my way to see the Oakville staff!
KELLYP W | Premières impressionsMy move-out request was acknowledged but not effected. This led to erroneous charges on my account. But when i complained, it was corrected.
Chinedu E | Expérience généraleStaff were always helpful & courteous. Storage unit we had was well situated to the side exit for easy access. Unit and facilities had good lighting & kept clean
Danilo Y | Expérience généraleThe people were polite. The girl who showed me my room realized it wasn't clean already so immediately mopped it. But the service experience as a whole was absolutely horrible. We reserved the space and truck. Called to confirm everything was good the day before. Was thanked for confirming. Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!! It as very upsetting. I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul. The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason. It was very stressful for my senior mom. We ended up in a much more expensive space just to spent through everything. I'll not recommend uhaul for reliable service/policy. Still angry over the whole thing!
Stewart P | Premières impressionsRented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.
Anthony S | Premières impressionsExceptional service and friendly, efficient staff.
GURPREET S | Premières impressionsPeople make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it's very difficult to change a person's attitude. Oakville's floors shine and the people are polished. Well done U-Haul.
Clifford D | Expérience généraleStaff were professional and kind.
Sharron R | Expérience généraleAs usual; Great service and staff
Charles H | Expérience généraleAll would have been 5 stars, other than access hours . This is a newer facility and access to storage is limited to office hours . Kept items in storage for aprox 7 months and several times would have liked to be able access at later hours .
Petru A | Expérience généraleNot so keen on the ramp.
RAVINA M | Expérience généraleStaff very friendly Discussed how best to use the features and equipment on site to move in Facility very clean well lite Very good at checking the van tire sensor issue while we moved in Would definitely recommend this facility to friends
keith h | Premières impressionsAmazing team
mario p | Premières impressionsAmazing customer service
mario p | Expérience généraleFriendly and helpful staff. Excellent facilities, clean, in good condition and well located. I will surely recommend them.
Cesar L | Premières impressionsVery helpful and friendly staff . Great facility with indoor loading ramp. Great for winter .
Darryl C | Expérience généraleFriendly and professional customer service. Facility is very clean.
Dina G | Premières impressionsIncredibly well organised branch, everything is automated and simple to navigate. 100 % top business! Oh yes & 30 days free storage!
sean m | Premières impressionsVery friendly staff.
John C | Premières impressionsThank you !!!
Hea-Sun K | Expérience généraleService was friendly and efficient - even on labour day weekend when they were mobbed with people needing equipment.
Debbie M | Premières impressionsCombining UHaul and MovingHelp.com saved us over $3 000 compared to the lowest quote for a one-way move from Montreal (Laval) to Toronto (Oakville). Everything went smoothly, on time and no damages.
David S | Expérience généraleI would recommend this U-haul to everybody. Any employee I have dealt with have been simply amazing. Very helpfull, they did their best to satisfy any of my demands. 5/5 stars with no hesitation.
Gaelle R | Expérience généraleGood services
micheal m | Expérience généraleThanks
Chris W | Expérience générale