Évaluations des clients U-Haul Moving & Storage of West Park FL

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Park FL

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

sonya M.
Évaluation :

You can make sure the people who work there do the paperwork properly. I returned the truck within the allotted time and was charged for 2 days instead of 1. I've called and called and still waiting on a manager to address this. I work hard for my money and to be changed extra is not fair. Still waiting for response

QUencia F.
Évaluation :

Very great customer service

Deidre V.
Évaluation :

We got an email from U-Haul that our reservation had been switched from the location near our house at 7:35 the morning of pickup. We asked the owner at Wilton Manors to call the new location to ensure they had the reservation and truck. The clerk told him on the phone that she was by herself and could not do it right then. He said ok and hung up but showed us the reservation in the system at the West Park location. When we got there, the clerk told us we did not have a reservation. We told her what happened; including that the other location pulled up the reservation in the system and showed it to us. The clerk insisted that we did not and had to call corporate. We called the toll free number for customer service and asked the agent to stay on the line and explain it to the clerk. She still insisted we did not have a reservation. We got upset and another employee came over and quickly pulled up our reservation explaining to her that she has to look more than one place. She did not want to help us and had a terrible attitude. She did apologize but not in a sincere way. I hate that U-Haul can change your reservation at the last minute! This cost us TWO HOURS of running around! I will never use U-Haul again and had never had this problem before.

Arthur A.
Évaluation :

No need to do anything, the staff is awesome. No complaints whatsoever.

Manuel V.
Évaluation :

only one person working at counter

Omar C.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

HINTON M.
Évaluation :

Rented a cargo van and the steering wheel, dashboard, cup-holders were dirty. In this Covid 19 period, I would think that everything would be clean and sanitized. This was the only drawback, but overall the experience was fine.

Mark W.
Évaluation :

Le client n'a pas laissé de commentaire.

Yesenia G.
Évaluation :

Le client n'a pas laissé de commentaire.

KEYANA S.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN B.
Évaluation :

I was told something different than what the actual return times were . And instead of trying to fix the issue I was just told several times what the actual agreement was.

KELLINE P.
Évaluation :

Poor communication

Pamela H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zavon S.
Évaluation :

Staff was Unprofessional . And I waited for a long period of time.

Jennifer F.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH L.
Évaluation :

Le client n'a pas laissé de commentaire.

Yves F.
Évaluation :

Le client n'a pas laissé de commentaire.

Shirley C.
Évaluation :

Le client n'a pas laissé de commentaire.

GERMAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL B.
Évaluation :

Le client n'a pas laissé de commentaire.

NINA LAVERN S.
Évaluation :

I checked in online and still had to wait over hour before getting my truck because you had two people working the desk and people lined up out the door. I was here before you opened and still had problems getting my truck when another location put in in the system for me. But the people that work here are very nice. And I was able to drop the truck off with no one being there.

BERNADIN S.
Évaluation :

Keep doing good

Gunther I.
Évaluation :

Le client n'a pas laissé de commentaire.

Liliana C.
Évaluation :

The young lady at the front desk was incredibly helpful despite the fact she was there only one there and hah to care of me and another unruly and temperamental client. Although she tried her best my van was not ready but the attendant, Alexander took care of me immediately. Shower me to my truck and got it ready as he could add quickly as possible. It was not a thorough inspection and I ended up having to find somewhere to put air and ended Southend$5 because I couldn't find a gas station with a working air pump. I had a slowish leak, apparently because, The tire was fine for a few days then the loss tire light came up late at night and I was parking it for the night. The next morning after trying to move it I realized the tire was completely flat. Also, it seem like the van was driving a little rough, like it may need an oil change or time up. I'm a regular so, I live you guys. Not if these issues change my mind. 😊

Pamela C.
Évaluation :

I have rented from this location many times and have been very happy. However, this experience is rated the worst. Improvements: - Wait time (In line an hour (not too unusual for these times); waited outside at least 10 minutes for someone to acknowledge and bring rental. - Clean and sanitize vehicles - 20' truck area filthy with debris and foul odor, inside cab door pockets filled with water - Customer Service and general friendliness - One of the return attendants does not know the business phrase of "the customer is always right."

michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

HUGH F.
Évaluation :

Counter staff unprofessional Van smelled like cigarette and weed Exterior of the vehicle was very dirty

Trevor S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer R.
Évaluation :

Le client n'a pas laissé de commentaire.

KELVYN M.
Évaluation :

HANNAH STUART IS THE BEST AT THAT UHAUL LOCATION.... Hannah Thank you for your help... K.

Gaetan L.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Have the drop off employee get off his cell phone and work more.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN Z.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIE L.
Évaluation :

More people available to serve. I would of appreciated someone taking me to get the truck. The rep handed me the keys and told me to go and get the truck. I was lost for at least 10 minutes. Then I asked for help!

HIMMLER Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph Z.
Évaluation :

Keep up the good work, thanks.

HILDA Q.
Évaluation :

The lady in the front was talking and texting while attending me and the line was getting longer. I reserved my truck and utilities with two weeks in advance and they didn't have the furniture dolly's available when I pick it up. Is absurd!! Never going back to this location.

Peter B.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter B.
Évaluation :

Good people. Good men in the yard.

Mikal A.
Évaluation :

Le client n'a pas laissé de commentaire.

Lizander R.
Évaluation :

I took a picture of the gas when I got the truck and returned exactly the same but was charged $7.70 wrongfully. I explained that she was wrong and she said with the worst attitude “it's not my job” and left the counter. I went outside to speak with the guy that check me out but he couldn't change anything (the guys outside were nice though). Terrible smell of weed in the truck. Drove with windows open the whole time. I can prove that I was overcharged. Please get back to me.

Pamela B.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JORGE Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea S.
Évaluation :

Having staff caring for customers safety. Vehicles needing alignments, mentioned to young man which did not have a mask on so exposing customers to an invisible threat. He acknowledged that vechile needed maintenance and you did not care to rent on conditions that can jeopardize someone's life. Oh and the young lady that “assisted” nonchalant attitude, only spoke when needed my license and debit card, the whole time talking to same young man above about cars. So disrespectful, no sense of customer service. This behavior only shows the lack of leadership and accountability on this facility. Knowing that you do not care for your customers safety will make think twice before doing business with you again.

JALON B.
Évaluation :

Le client n'a pas laissé de commentaire.

STANISLAV J.
Évaluation :

Nothing,staff was friendly and helpful Hana was great,she really saved me a lot of time It was great experience

Marc G.
Évaluation :

Le client n'a pas laissé de commentaire.

GERMAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHAN C.
Évaluation :

That location always does a great job

Jacqueline M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph T.
Évaluation :

The vehicle I reserved was not available at time of pickup

Magorie D.
Évaluation :

Nothing. The associates were friendly and helpful.

ANTONETTE A.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAMEEK R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sylvia W.
Évaluation :

Le client n'a pas laissé de commentaire.

ARACELI R.
Évaluation :

Very Happy with the over the ph service that Hannah provided, answer all my questions and made the right suggestions according to my needs. Once I got to the location, again Hannah well managed my transaction smooth, fast and professionally. Definitely recommend this location and will continue using in future needs.

Kenneth B.
Évaluation :

Check in was really slow, 1/2 hour in the queue. For the most part only one staff member checking in.

MARISOL O.
Évaluation :

More people skills to deal with the public

GUSTAVO G.
Évaluation :

Great customer service.

John W.
Évaluation :

Polite and professional service!

Anica H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Your staff is very friendly and helpful so I think all you need to do is keep up the great customer service. Thank You for helping my move a very enjoyable one.

PATRICIA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph D.
Évaluation :

Le client n'a pas laissé de commentaire.

Liliana B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edry M.
Évaluation :

A1

Stan G.
Évaluation :

Truck was returned with a same fuel level as it was, but I was charged for EZfuel, and I said I don't need any insurance, and was charged

ERVIN W.
Évaluation :

All is well, thank you.

Ives S.
Évaluation :

The Uhaul was dirty inside both areas. The trucks console area was visibly stained. The back storage area had a lot of dirt which I had to clean prior to putting my cargo.

Allonce S.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrick G.
Évaluation :

Make covid PPE available.

RICHARD R.
Évaluation :

none now.

Ximena C.
Évaluation :

staff are very nice and friendly

SMITH J.
Évaluation :

No comment.

Inalien I.
Évaluation :

You all the best thank you for the good service

ABDUL R.
Évaluation :

Your GM is very friendly knowledgeable in what he does explains everything very clearly

Robert F.
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

king T.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana D.
Évaluation :

They were great. Truck was ready.

Rami D.
Évaluation :

Le client n'a pas laissé de commentaire.

donna O.
Évaluation :

Extremely busy, need additional employees, but nice people.

EDWIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

TRAYONNA M.
Évaluation :

Le client n'a pas laissé de commentaire.

GILBERTO O.
Évaluation :

Le client n'a pas laissé de commentaire.

Krystal S.
Évaluation :

The customer wait time was extremely long. 1 rep in lobby. Always 10 or more in line with wait time of 45 min. I had to go andand ask manager to please help in intake of customers, who at the time was on clean garage duty.

William V.
Évaluation :

Le client n'a pas laissé de commentaire.

GUERDA E.
Évaluation :

Le client n'a pas laissé de commentaire.

Vannick S.
Évaluation :

The truck I had had some issues with the steering. Even For this 20 mile local round trip I felt it was dangerous. The 15 foot truck would over steer to both the left and right. Don't believe it's an alignment problem but definitely needs to be checked out and truck taken out of service until this issues is addressed. In its current condition poses a danger to driver safety.

Cedric T.
Évaluation :

Everything was excellent with this location. The only issue was I had to wait for my equipment for about an hour due to my original location transferring my rental to this location. This location worked until they found equipment for me. Overall I was pleased with the staff at this location.

ODIRUS C.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaime M.
Évaluation :

I waited nearly two hours in line and was told that they no longer had the truck I reserved 4 days prior. Thankfully, the truck I needed was returned. They were also out of a furniture dolly that I reserved online. What is the point of reserving something online if you have to go to the store and wait for hours to be told your equipment is not available? TERRIBLE SERVICE. Never renting from Uhaul again.

Robert D.
Évaluation :

Le client n'a pas laissé de commentaire.

Hugue Z.
Évaluation :

Le client n'a pas laissé de commentaire.

ASEEM K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori A.
Évaluation :

Thankfully I didnt have to deal with the lady, she was rude. I dealt with the man who was very professional, but the check in process was slow. 45 minutes

Luciano A.
Évaluation :

Slowwww slowww slowwwwwww

THERESA B.
Évaluation :

rear door and side doors had issues closing

YUSSRA Y.
Évaluation :

Friendly and all smiles! I loved it!

Jennifer E. | Premières impressions |
Évaluation :

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

GUINICHARD F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Allen H. | Expérience générale |
Évaluation :

It was a great experience

kim j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

monique c. | Premières impressions |
Évaluation :

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

michael l. | Premières impressions |
Évaluation :

Very good service thank you!

Karen S. | Premières impressions |
Évaluation :

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Georges D. | Expérience générale |
Évaluation :

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

KEVIN R. | Expérience générale |
Évaluation :

Na

Tonja R. | Expérience générale |
Évaluation :

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Bernadine J. | Expérience générale |
Évaluation :

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

KEVIN R. | Premières impressions |
Évaluation :

Very helpful staff. Thanks

susana c. | Expérience générale |
Évaluation :

There were a lot of ants in the truck

Jeffrey W. | Expérience générale |
Évaluation :

facility is well managed!

Wade R. | Premières impressions |
Évaluation :

Great service

denesia s. | Premières impressions |
Évaluation :

Nice staff. The general manager was awesome

kelli f. | Expérience générale |
Évaluation :

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Petergay G. | Expérience générale |
Évaluation :

very good and clean

paul g. | Expérience générale |
Évaluation :

Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rodney L. | Expérience générale |
Évaluation :

Thank you

Meghan D. | Expérience générale |
Évaluation :

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

jeff a. | Expérience générale |
Évaluation :

thank you for all your help

Frank O. | Expérience générale |
Évaluation :

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Ashley M. | Expérience générale |
Évaluation :

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

JOSE M. | Expérience générale |
Évaluation :

Good customer service

Kerry S. | Expérience générale |
Évaluation :

I

Telice G. | Expérience générale |
Évaluation :

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Imogene D. | Expérience générale |
Évaluation :

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Ihosvany P. | Expérience générale |
Évaluation :

Awesome service and Courteous staff

barbara h. | Réservation |
Évaluation :

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

frank g. | Expérience générale |
Évaluation :

Good value

Non reviews have been submitted for this location.

Retour
Haut de la page