Customer Reviews for U-Haul Moving & Storage of West Park FL

5 900 évaluations

2033 S State Rd 7   West Park, FL 33023
(S of Pembroke Rd)

(954) 962-3776

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(954) 962-3776

2033 S State Rd 7
West Park, FL 33023
(S of Pembroke Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. Everything was just fine.

ROBERT E. 
Évaluation :
2

First, we placed the order to a third-party uhaul reseller and they rented the truck before our pick up time, so they sent us to a different uhaul store. The truck was not cleaned, a lot of trash under the seats. And, we got charge for the gas even tho we add the same amount the truck had when we got it. Not fair at all.

Juan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Everything was great!

KEITH H. 
Évaluation :
3

Ensure that reservation are honored and do not give away units too quickly. The client behind me in line went up to ask a question as she had no reservations but got the last unit which was mine. I had to wait an hour for a truck to arrive. Something is going on at that office. Bless

SIMON C. 
Évaluation :
5

Great service. No problems.

HENRY P. 
Évaluation :
5

The brakes barely worked. Unable to drive over 35 miles per hour. It would shake violently. Would not recommend.

ELIZABETH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

MIGUEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIPOLITO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano O. 
Évaluation :
5

Advise customers before hand that they will be charged 20 $for after hour drop off.

KINYETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline W. 
Évaluation :
5

Everything went really well

JAMAAL M. 
Évaluation :
5

the truck has a strong cigarette smell

MIGUELANGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano O. 
Évaluation :
4

Uhaul needs to provide better phone customer service and find a way to honor reservations made by its customers. Notifications from uhaul hours before a scheduled move advising equipment is unavailable is poor customer service. Having to wait 2 extra days for equipment added days to my move.

TERESAYVONNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Lee G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEE D. 
Évaluation :
2

I returned the trailer the same day , they tried to charge me for an extra day, when calling the store no one answers, had to ca the 1800 to resolve the issue

CHRISTIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMERIGO C. 
Évaluation :
1

Better costumer services

NELSON B. 
Évaluation :
3

More people on staff in the mornings!

Terrell M. 
Évaluation :
5

Javan helped me well, but I think this location needs more help.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORMELLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanpierre S. 
Évaluation :
5

Friendly smile discount😂 everything was great!

Cleveland K. 
Évaluation :
3

Customer service was too good. And then I had a problem returning the truck because it wasn't accepting the miles. It said it was less than what I started with. I had to wait more than an hour on the phone for customer service and the person on the phone said she was going to put a note saying that I returned it that night and she didn't so I was overcharged. They changed me like I was returning the truck that morning when I didn't it at the exact time I was supposed to.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DALTON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
5

Customer service was great very reliable would be using their service if Im moving

Lanette I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANS G. 
Évaluation :
5

Very helpful and friendly service

CLARRISSA H. 
Évaluation :
5

Just ensure the return area have no nails or screws in the customer parking area as I saw in both areas and a flat is not welcome. Team was very friendly and attentive. Bless Simon

Simon C. 
Évaluation :
5

Good customer service

chappel B. 
Évaluation :
1

I don't like the way they talk to customers

Lerigymps E. 
Évaluation :
5

I was for to get insurance, it should always be a choice

LETIA J. 
Évaluation :
1

The waiting time on this particular location is outrageous

Carlos L. 
Évaluation :
5

Guarantee and confirm reserved equipment availability such as hand trucks, furniture dollies, appliance dollies. Uhaul agent (not the professional that assisted me in the store) at this location told me over the phone they were not sure if they had everything in my reservation which caused a teachable moment when I arrived - sorry folks "I don't know" = "find out"

SCOTTY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLOVER B. 
Évaluation :
5

Add more inventory instead of limitations. The ladies working there are some of the most amazing workers in the US if not in the world. They all deserve immediate raise and high reasonable compensation for their tireless work at time of a pandemic they find no excuses like others but they excel each customer worked through the door expectations.

SONDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie G. 
Évaluation :
1

To expensive the miles the truck not clean I have pictures to show you some many times I have to do another options to work another company because To many times bat experiences 7865089347 Atte Aldo Hernández

ALDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
1

At 1st Reservation for Saturday, there was no van saved or available. I had to reserve another for 2 pm that day, and that too was not available. 3rd reservation for Tuesday was canceled, then on that same Tuesday picked up a van, and when returned an overage charge of 40 $CDW, which was denied, was illegally added. I tried to contact the location more than 7 times. there was always an excuse to wait for the right person. at the end, they recognized my number and they completely disregard my calls.

Mimose E. 
Évaluation :
5

Rien

JAMES M. 
Évaluation :
5

Good job thank you

BECK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wil P. 
Évaluation :
5

Davina_Bean@Uhaul.com or Charmon the driver who dropped my shipping pods was very helpful and did an excellent job! She was so friendly and such a hard worker as one could tell. The billing is a concern I have as I was quoted on the phone for 2 300 $total and I did see a bill for 2 600 $but not been charged yet. So not for sure what my final bill will be.

Jonathan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
5

Very easy drop off

Ibrahima B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

Quick and easy service

Eva O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO O. 
Évaluation :
4

The truck drove as if it had a transmission issue and the cabin smelled of cigarette smoke.

WANDA L. 
Évaluation :
1

My only complaint was with the time it took. From the time I walked in - with a reservation for a pickup - it was over an hour before I was able to drive it off the lot. There were four people in front of me when I came in, no problem with that. There were two counter people handling this line. After 10-15 minutes, when it was my turn I approached one counter person who decided she would handle another (third line) in addition to her own. The four people behind me in my line were taken care of by the other counterperson and out the door before I was checked in. Then they couldn't find the key for the pickup, which was at least another 20 minute wait. It was completely unacceptable.

joseph R. 
Évaluation :
5

Everything was on point.

EUGENE C. 
Évaluation :
1

Front office understaffed. Even though I checked in online it still took an hour for me to pick up a trailer due to only one person there. The last time I went there the system was down so I couldn't get my rental. The staff was friendly and helpful enough but the process is painfully inefficient and slow.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amerigo C. 
Évaluation :
5

Excellent Customer service

OMERIT H. 
Évaluation :
5

Keep doing what you're doing...

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
3

Customer service is not the greatest but they do the job what can I say

MARIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AROL J. 
Évaluation :
5

The general manager, Perez, was exceptional. Super professional and pleasant. He is the embodiment of what a good manager should be.

FRANCISCO M. 
Évaluation :
2

Javon was absolutely unhelpful!!!! This is the guy who need to help to hook up the trailer but he wasn't there so I did it by myself On the return he was there but he doesn't want to touch anything….! He call someone else to help because he doesn't want to help me….! The place is good but this guy is a piece of….!

Andras B. 
Évaluation :
2

My truck and car dolly rental was to include 1 month of free storage. All I would need to do is pull the truck by the storage unit for an easy unload. It turns out the storage unit was on the second floor. I had to hire help because It was not feasible for me to do it. Then I was told I had to return the car dolly to another location or I would be charged for the first month story. This was not the agreement. I had to hire someone to help take the dolly to another location. When dropping off the dolly, the site told me they would take the truck too. The storage location that forced me to deliver the car dolly to another facility informed me that because I didn't return the truck, I would still be charged for the first month storage. I feel I was taken advantage of when forced tide live equipment to two locations and then charged just under 200 $for storage because the other U-Haul took care of the truck and car dolly. U-Haul also picked up 1/4 tank of gas. Bottom line, I felt cheated and abused, while also being forced to hire help. Very pleasant employees until they manipulate the original agreement and cheat me out of my money.

Michael W. 
Évaluation :
5

n/a

MICHAEL B. 
Évaluation :
2

I had reserved 2 Dolly for my move and to the day of the pickup they did not have any type of Dolly available.

Gregory B. 
Évaluation :
1

Had a hard time with the uhaul and wouldn't start.

Kerisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andros M. 
Évaluation :
3

not clean, staff could be more welcoming. showed careless attitude

OBULI S. 
Évaluation :
3

Staff does not have customer service skills

JAMES D. 
Évaluation :
5

Customer service was excellent as for the cargo van that I receive it smell like piss and I supposedly was told that I went 6 mile and I was charged when the paper says $.79 for 10 miles so but besides that it was fine I didn't really have a lot of stuff to move but I don't know how I went 6 miles.

YVELYNE B. 
Évaluation :
5

All is good the way your service is thanks

BILLIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdiel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFFREY M. 
Évaluation :
5

I was recommend to my friend

BERNARDO S. 
Évaluation :
5

The best people

YOEL L. 
Évaluation :
5

I highly recommend Mr. Blad. He was super excellent.

SARI N. 
Évaluation :
5

Aucun

Roberto O. 
Évaluation :
5

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just  in on some weeks and you would see what I'm talking about thanks

Johnny W.  |  Expérience générale 
Évaluation :
5

All good!

Mariano O. 
Évaluation :
3

Very long wait time

Valencia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA V. 
Évaluation :
2

Some of personal were rude. When I asked for a question they asked me “what do you want?” Rude! The guy who took the truck in were helpful.

RAFAEL C. 
Évaluation :
5

Bien

FRANK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Excellent service à la clientèle

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talib N. 
Évaluation :
5

I always come to this location for my rental or hauling needs excellent service

Robert A. 
Évaluation :
5

Verry excellent

Yourie Dominique J.  |  Expérience générale 
Évaluation :
5

No complaints or concerns-everything as advertised and attentive service.

Jonathan W.  |  Expérience générale 
Évaluation :
4

Non

RAYMOND JEFF JR L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phap T.  |  Expérience générale 
Évaluation :
5

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

CAROLINA M.  |  Premières impressions 
Évaluation :
5

Buena atención y seguridad , gracias

Einar C.  |  Expérience générale 
Évaluation :
5

Awesome

YOURIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Einar C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS A.  |  Expérience générale 
Évaluation :
5

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1 000 % better than my experience in Chicago.

Michael Z.  |  Expérience générale 
Évaluation :
5

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

DONALD H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sarah m.  |  Expérience générale 
Évaluation :
5

Great staff

OBEILSON M.  |  Expérience générale 
Évaluation :
5

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

monique c.  |  Premières impressions 
Évaluation :
5

Very good service thank you!

michael l.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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