Customer Reviews for U-Haul Moving & Storage of West Park FL

5591 évaluations

2033 S State Rd 7   West Park, FL 33023
(S of Pembroke Rd)

(954) 962-3776

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 962-3776

2033 S State Rd 7
West Park, FL 33023
(S of Pembroke Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
2

The workers was rude and the truck had roaches in cab

RAJROOP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
1

Worst experience ever

MICHAL J. 
Évaluation :
4

What you guys can do to improve for the next customer is to hire people that there to work, not collect a paycheck only. I was getting charged for a truck that was on you guys possession after 15 hour of being returned it to you guys, because one of the employee didn't check me in, when I brought the van back in.

Johnny S. 
Évaluation :
5

Hiring more people

AROL J. 
Évaluation :
1

Rented a 15' feet truck and car carrier, running lights on trailer did not work. I sat there for almost two hours while they work on the lights, the guy that fixed it was very helpful, everyone else was not. My wife and I called customer service, and they said the resolution had to come form the location GM, I have not heard from anyone since.

DIEGO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanni I. 
Évaluation :
3

Service was adequate.

JOHN W. 
Évaluation :
3

Drop off the truck at 9:30PM had hard time getting on the website to show that I drop it off and try to calling U Haul customer service they had me on hold forever didn't get through with them

SIMON T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Barry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elleris R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert J. 
Évaluation :
2

Shot staff at the front desk

SMITH N. 
Évaluation :
5

Good job

ALAN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maksim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
5

Great team...a positive experience all the way around.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary S. 
Évaluation :
2

Long time to be attendee, just one employee to help, they don't care about customer! Old and ugly veículos, really, really needs maintenances!! Horrible truck!!

DJALMA D. 
Évaluation :
3

I reserved a time for a certain truck. When I got there it wasn't available until 4 hours LATER. I had to take a significantly smaller truck and make moving 10x longer and harder.

Vanessa U. 
Évaluation :
5

Everything perfect

Jean Claude G. 
Évaluation :
5

For the love of God, please consider a backup server for failover redundancy. You should have 5, but 1 back up server would be a good start.

Michelle D. 
Évaluation :
5

Nothing. Great service

MARIA M. 
Évaluation :
2

The brothers and systems working there didn't care of customers more than they care about their personal business Stayed on cellphone while I waited

Fernando V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINICK V. 
Évaluation :
5

Extremely good treatment must likely I go back

CLIFFORD E. 
Évaluation :
3

Everytime I rent here I get charge Twice, and have to wait Days to get my money back ,like just yesterday, I paid Cash which is cheaper than what I was charge on my card!! U haul needs to address it..

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos S. 
Évaluation :
3

The line was entirely too long, please consider hiring more ppl on the weekend. Everything else was clean & very professional. Thx

SYBRINA F. 
Évaluation :
1

Wash trucks and do routine maintenance

cesar L. 
Évaluation :
5

The manager was chatting while there were people waiting, so I asked politely if someone could help those waiting. The woman that helped me was great. There was less gas than noted, and I forgot to take a picture, then I filled it and it went way past full. It was very expensive for a one way trip.

susan C. 
Évaluation :
2

This location was unorganized. The truck was clean inside but not even run through a car wash. The outside was dirty. The counter people took forever.

KENNETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin W. 
Évaluation :
1

They need to be more accountable for their products, I turned in the truck on a Sunday and was told the system was down on the following Saturday I receive a charge of 229 $for 4 days rental and 4 days insurance(which I never even took on the original rental) when I called they claimed they didn't know the truck was there since Sunday that their manager did inventory and the truck showed up on Tuesday but they couldn't find the keys till Friday which they then charged for. Need to be more professional and keep track of what they receive if the system is really truly down. A friend returned a truck to this location about a month before and Apperantly the system was also down then.

Alexander H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIO F. 
Évaluation :
4

1. It would great for this busy location to add more customer service agents as the wait is too long. 2. Create a seperate line/and or move customers with reservations to shorten waiting for those who already reserved thier equipment.

AVRAHAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
5

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1 000 % better than my experience in Chicago.

Michael Z.  |  Expérience générale 
Évaluation :
3

Ended up being SO expensive per mile. I remember there is usually a long-range discount but I did not receive one at all. Also I was forced into getting the insurance when I had not previously had to do so. This has been really tough for me financially.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel R. 
Évaluation :
5

Excellent

Deon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zukhra D. 
Évaluation :
4

more employees during the pick hours (weekends when the store opens), it took me almost 30 mins to check-in and get the trailer.

JUAN B. 
Évaluation :
1

Made reservation for 4:00. Trailer wasn't ready. Was told to call or they would call me to see if some connecting wire was in stock. I had to call back two hours later and was told to come get it. Didn't see and new connector wire. Was just your normal 4 plug trailer connector and the black tape looked like it was worn. I believe they didn't have the trailer for my reservation. Made the reservation In advance with the app. Needed the trailer for early morning on Sunday. Would've of realty been a problem. Should of offered an upgrade not just call back later

Roberto C. 
Évaluation :
1

Train , train , train!! It seemed nobody knew what was going on or how to handle situations. I waited for over an hour for assistance to hook up a trailer. I hooked it up myself only to find a trailer light pigtail was required for light hookup. The staff couldn't locate not a single pigtail and ended up having to cut the wires on the trailer and rig up a connection. There were atleast 20 other trailers on the property... how could they not have these connections on hand? Then the staff never checked to see if the lights even worked properly, but I did. And I had one rear light that functioned . I got hands up in the air from the guy .I left with it the way it was because I was fed up and was already running 2 hours late. This is the second time using uhaul and it's the second time I've encountered problems. I really need to rethink who I use for future needs.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAROUN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FONCHEA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantoy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
4

Dolly needs

HUGUES J. 
Évaluation :
4

Check fleet before releasing equipment

Michael B. 
Évaluation :
5

Longer trailers

daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis D. 
Évaluation :
5

The truck had roaches

Arrette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I do not agree with the 20,00 $ after hours fee. The rentals should be for 24 hours, I returned the truck within 3 hours and was charged a 20,00 $.

DWAYNE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gina J. 
Évaluation :
1

My reserved trailer was not there, One person was dealing with a very long line the always seemed to grow. I was there for 1 hour.

Gur S. 
Évaluation :
3

The Truck I got was very dirty n had no gas .. it took time from my schedule time I had to move the things I had to move

ANGEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwann B. 
Évaluation :
4

Called 3 times hold time was more than 20mins on two calls.Yet when I went inside there were 4 employees and only one customer.Only one employee working outside great job with more than four customer returns he did it all so thanks to employees like him was in and out about 15/20 mins

TOM D. 
Évaluation :
3

I owe for only 2 days why system is charging me for 4 days

JHAN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

The gentleman who met me at the equipment return was friendly and professional. He processed my return quickly and answered any questions I had.

MARK B. 
Évaluation :
5

Excellent service à la clientèle

Lawanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P. 
Évaluation :
5

I have no complaints! All of the gentlemen here treated me as if they were looking out for their little sister! I had to travel far alone and they made sure I was well equipped before getting on the road. Thanks guys! 😁

TYTIANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHANTI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Great experience

DAWN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN A. 
Évaluation :
4

Always have a good experience but I had a bad experience this time but the issue was resolve quick and fast so no worries

SHANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leottah A. 
Évaluation :
5

no comments

MARIE E. 
Évaluation :
4

Just have 2 or more persons to assist the wait be lil long but other than that love it

ROBERT W. 
Évaluation :
4

There was a long line and only a couple staff able to assist. Was waiting about 20 minutes before i was helped at the desk.

Alexandre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine G. 
Évaluation :
5

FYI, There's always room for improvement

RENE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUERNANDE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS A. 
Évaluation :
5

I have no complaints

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE P. 
Évaluation :
4

When picking up the trailer, the employee was a bit in a hurry to end his day and did not completely attach it to my truck. I had to stop outside the place to hook it properly. Luckily, no harm done.

Michael F. 
Évaluation :
4

La persona que me atendio muy amable he importante que manejando un poco el idioma español lo cual permite una mejor comunicacion.

GENER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMY A. 
Évaluation :
3

Re-train parking lot associates

VICTOR W. 
Évaluation :
5

Keep rental

TOBIE H. 
Évaluation :
5

Awesome Staff !!!! Thank you

Shawna W. 
Évaluation :
3

When I returned the van the man there was one of the rudest people I have met in quite a while. He was condescending and I do not want to ever go back there. EVER! I have had great experiences in the past with U-Haul and will use prefer the company ... but I will not use this location or recommend it to anyone!

Scott A. 
Évaluation :
5

Very friendly, despite being super busy

CEASER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN J. 
Évaluation :
5

Mr. Bald did and excellent job with handling, his Employees and customers at the same time. Great Manager

SAMUEL M. 
Évaluation :
5

Went in on the first of the month... They were super busy but still courteous and accommodating.

EARL M. 
Évaluation :
1

Double check paper work mileage etc..I was over charged 1200$ by a small error however what if that was my last bit of my money for my rent or bills?

Tavaras B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrette H. 
Évaluation :
5

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

DONALD H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sarah m.  |  Expérience générale 
Évaluation :
5

Great staff

OBEILSON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAMEEK R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana B.  |  Expérience générale 
Évaluation :
5

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Jennifer E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUINICHARD F.  |  Premières impressions 
Évaluation :
5

It was a great experience

Allen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim j.  |  Premières impressions 
Évaluation :
5

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

monique c.  |  Premières impressions 
Évaluation :
5

Very good service thank you!

michael l.  |  Premières impressions 
Évaluation :
5

Great Service and smiling faces willing to go above and beyond to make the customer's experience the best! Thanks to Christa and Mr B.Perez

Karen S.  |  Premières impressions 
Évaluation :
5

The staff is nice and always willing to help. I don't know what I would've done if it wasn't for their help. Very understanding people. I will definitely rent again.

Georges D.  |  Expérience générale 
Évaluation :
3

Na

KEVIN R.  |  Expérience générale 
Évaluation :
5

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Tonja R.  |  Expérience générale 
Évaluation :
4

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Bernadine J.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Thanks

KEVIN R.  |  Premières impressions 
Évaluation :
4

There were a lot of ants in the truck

susana c.  |  Expérience générale 
Évaluation :
5

facility is well managed!

Jeffrey W.  |  Expérience générale 
Évaluation :
5

Great service

Wade R.  |  Premières impressions 
Évaluation :
5

Nice staff. The general manager was awesome

denesia s.  |  Premières impressions 
Évaluation :
5

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

kelli f.  |  Expérience générale 
Évaluation :
5

very good and clean

Petergay G.  |  Expérience générale 
Évaluation :
5

Manager was very helpful and went above and beyond in helping to fix a bad situation.

paul g.  |  Expérience générale 
Évaluation :
5

Merci

Rodney L.  |  Expérience générale 
Évaluation :
4

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Meghan D.  |  Expérience générale 
Évaluation :
3

thank you for all your help

jeff a.  |  Expérience générale 
Évaluation :
1

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Frank O.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Ashley M.  |  Expérience générale 
Évaluation :
5

Good customer service

JOSE M.  |  Expérience générale 
Évaluation :
5

Je

Kerry S.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Telice G.  |  Expérience générale 
Évaluation :
5

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Imogene D.  |  Expérience générale 
Évaluation :
5

Awesome service and Courteous staff

Ihosvany P.  |  Expérience générale 
Évaluation :
1

Drop off was fine it was the pick up that was awful. I've rented from u many time and this was the worst experience EVER!

barbara h.  |  Réservation 
Évaluation :
5

Good value

frank g.  |  Expérience générale 
Non reviews have been submitted for this location.

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