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Michael B | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of West Park
Testimonials From Recent Customers
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The agent was helpful and answered all of my questions. The rental process was easy.
KATHERINE TThis was a very confusing process. It was not communicated that this was an automated site. Upon arrival I was unable to locate an office. I signed in to my U-Haul account and it would not allow me to proceed with automation. I called and got transferred after explaining my story and I finally saw an employee on other side of the parking lot. HE was a lot of help and expedited our return. There should have been much better communication and the U-Haul website should have a much better flow.
GIA HStaff was very helpful for the entire registration through the delivery and return. I am definitely going to use them in the future.
KEVIN MVery friendly and helpful
RONALD MJessica and your stuff at U-Haul are simply amazing the time came when I didn't need as big of a shed as I had and I did not want to give up having a U-Haul shed there just because I like seeing all the friendly faces. So I rented a smaller one for a few months just cuz it made me feel like part of a team. I will miss seeing their faces again Jessica is number one.
Sara G | Expérience généraleGreat customer service!
DANIEL SJessica has always been helpful.
Adam SGreat customer service and trailer was as advertised.
DAVID BPut all the information on line to reserve the trailer and when I picked it up had to give it all again. Seemed like a waste of my time
JIM HSo very expensive wish Penske had trailers in my area. What is up with gouging people and expecting to hear great things? Over $400 plus dollars to pull one way for a day? Gouge em while you can I guess
DONALD HGreat employees who are very helpful in all phases of rentals and auctions.
David H | Premières impressionsThe Custumer service here is top notch. I called Jackson in the heights first he didn't have what i needed so he tracked it down for me. Reserved it for me and sent me to this location. I was in and out and back in a few hours. The team here are Awesome.. The service alone was priceless.. Thank you Grand Store.
DONALD HStaff member was very nice. She went above and beyond helping us find what was right for me and made sure everything was clear.
KENDRA B | Premières impressionsNo suggestions, I was pleased with the rental truck, the processing time & the staff.
Clayton BJessica is amazing and has went beyond to help out our new special Olympics team.
RUBY O | Premières impressionsAll of the staff went above and beyond at every turn. Avery was so helpful, enthusiastic and polite when we met. I feel bad I didn't get the name of our drop off person on Saturday Aug 4th but she had the exact same attitude. You all are genuinely helpful and it shines through. Thank you so much!!!!!!!!
DEIRDRE SBest storage unit I e er rented every other place has been infested with mice I'm glad I chose you at uhaul didn't have that problem period ty I will rent again and uhaul is where I'll do my business
Dan B | Expérience généraleGreat customer service and clean location. The person who received my truck was very polite and friendly
Colton SJessica working at U-Haul was phenomenal
Bryan W | Expérience généraleSuper friendly and helpful staff!
John GThe staff were very helpful and nice.
Vance DOnly comment would be to have a step by step first timer card when I entered the garage doors than entered the the building I did not recognize the key pad so I set alarm off but maybe just a big sign with arrow for disarming
AUGUST W | Premières impressionsGreat Staff and management. Clean facility and I will use them again when needed.
James D | Expérience généraleJessica and all staff I met were amazing. Will definitely be back should l need a storage/rental in the future.
Michael J | Expérience généraleMy starting location set drop off 6 hours before I was even leaving. Billings office is 5 stars across the board
Sean G | Déménagement en ligneEmily and Jessica were AWESOME!! Amazingly helpful, friendly, and professional. They made it easy on a difficult day for me. Storage facility is REALLY NICE. Top-notch…no hyperbole! And the fact it's indoors AND COOL was a welcome surprise, especially on a day of record breaking 100+ degree heat. Deserve more than 5 Stars. Thanks for the opportunity to share my story. And thank you for your service.
Gary J | Premières impressionsEven being busy and with lines the ladies had smiles on their faces and were quick and helpful. Returning two separate pieces of equipment was still fast and simple. Thanks uhaul
SHANE SThe truck had some type of dirt or clay on the seats, and the drivers door. The radio stopped working after I left and was on the road. Believe there was a problem before I rented the truck. Other than that the truck ran great. The people at the rental center were polite and very helpful. Would use U-Haul again.
Pete LJessica is excellent and really goes above and beyond for her customers. Areas for improvement exist in the reliability and quality of the support staff.
Sami SJessica was amazing, helpful and excellent customer service.
MARIA A | Premières impressionsFrom pick up to drop off, the entire process was smooth! Merci!
Iris ONo improvements! All of the employees we encountered were super polite and friendly!
Roseanne FYour staff was extremely nice knowledgeable and gave me excellent service. They deserve a pat on the back, I would definitely recommend them and will use your services again have a great day
bonnie W | Expérience généraleAC not working in the truck and we’re driving to AZ.I contacted the store when we turned the truck in and they are checking to see if I can get some type of credit and will let me know next week
Gary SThank you for a great Facility
Shaun M | Expérience généraleNo clear signage where to drop off equipment when coming off of 16th. After walking around, found drive through. Waited for attendant, as sign instructed, for nearly 10 minutes. Decided to walk into store. Observed 5 team members at counter. Received a couple looks, one then greeted me but didn't offer to help. After another minute I was asked how I could be helped. I explained I needed to drop off a trailer and explained I wait outside but no one came. She thanked me for coming inside. After that, everything seemed to go as planned.
Michael HGreat Employee, I think it was John. Got me the right trailer for the job and was quick with pickup and dropoff.
Jacob HI had Jessica help me! I walked in and asked what they had and she hooked me up, she is very phenomenal in just her knowledge of her job but being able to break it down to explain things simply to her customers while using humor and just good down to earth people talking skills. I am honestly so satisfied with my rental today I will highly recommend this location and hope people get Jessica!
Elijah WI was lied to and charged extra for the gas , the person said I returned it closer to 1/4 and needed a half but there is no way I drove 23 miles and used a quarter tank . It's bullshit
Bryan HOnly thing i can think of is to remind customers they will get texts for uhaul confirmations and drop offs
Lindsey DAmazing crew, including Jessica as the star.
TURNER P | Expérience généraleI was nervous putting my whole house in a unit that recently had major leaks but had no problems.
Lynn S | Expérience généraleI think it's pretty bad that you gave me a price of 3 000 for 4 boxes and I added one more and you raised the price to double what the original price was. If somebody asks me about uhaul I'm going to tell them to deal with someone else because your going to get screwed if you use uhaul.
Greg GThe gal who helped us (I'm assuming she was an assistant manager) was so extremely pleasant and helpful. I also forgot my ID at the U-Haul and they messaged me to let me know! Saved me so much!
Dalton RLady working was a gem.
molly gFriendly and helpful,
Kelly WJessica is awesome and super helpful. She provided some top-notch customer service and is the kind of person a company is lucky to have working for them.
Rochelle PI gad to drive 230 miles (one way) to get a 26' truck
Kelly WI got hosed on the gas. Thanks
James MThis is by far the best U-Haul I've ever worked with. The staff was easy to work with and listened. The night staff was fun and made check out easy!
CASSANDRA W | Premières impressionsNothing I can think of. Loved that they answered the phone and handled everything very efficiently. I dislike telephone trees and dealing with aps.
ROGER TSeating for disabled customers would be better . Movie counter closer to the door for disabled individuals.
Peter SJessica was incredible, very helpful with all aspects of renting a uhaul. She went above and beyond to make sure everything went smoothly.
Mark SThe owner was very kind and accommodating.
Zane RThe associate who assisted me help make my experience at this location top notch. She was extremely helpful, attentive, and friendly. Will definitely be back to this location for my moving and storage needs in the future!
Trevin S | Expérience généraleThe gal that was working both days has excellent customer service skills. She was friendly, efficient and knowledgeable! Thank you for a positive experience!
diana fStaff was amazing
JOSEPH DThis by far was the cleanest, most secure storage facility I've ever rented. The staff were by far the best ever and the price, very reasonable to what other, less adequate but pricier facilities were. Impeccable.
sheila n | Expérience généraleThe ladies working were very good in accommodating my move into the storage unit. I'm very happy with my choice of this storage unit.
LANCE P | Déménagement en ligneI was going to come back and clean it up this week, but I appreciate not having to. Merci.
Lynz E | Expérience généraleGreat to deal with. Owner very hard worker and does great job accommodating customers
Gregory RNothing. It was very good experience.
Michael KJessica was extremely helpful and professional. She protected U-Haul policies and procedures while working with our legal situation. Recognized me every time I entered office. Storage unit was easy to access. Carts provided to move items in and out were helpful. Liked that used boxes could be left for other renters use if needed.
Beverly W | Expérience généraleHave direct contact with the office, had to go thru national reservation line which worked fine, the employees were very friendly and professional, will go back again
Paul Bneeded 24 hoyr access due work schedule
Reginald P | Expérience généraleJessica has gone the extra mile to help me as I am not in Billings & needed to be walked thru many situations & questions!! She is FANTASTIC & I will recommend her facility to anyone!!!
Claudia A | Expérience généraleExcellent customer service at your 13th and Grand Ave store in Billings, MT! Great service and very friendly, personable kind people working there who clearly care about providing the best in customer service. Professional people and also 'people people!' Je les recommande chaudement.
LINDA C | Expérience généraleI thought your service and your people were excellent they smiled. They engaged with me and they treated me with so much respect your people need to be complemented and recognized. Merci.
Annette BJessica seems pretty awesome.
Jason O | Déménagement en ligneThese people have their stuff together. Excellent, well run and very knowledgeable staff. Highly recommended. Great attitude and willing to go out of their way. Whole experience painless and quick.
VERNON ASimple and efficient check-in process. The team was friendly and professional; a great customer service experience overall!
Roger MIt took me a month longer to move out than it needed to, due to the facilities being unexpectedly closed and/or blocked off for one construction reason or another. I'm sure things will be better once the update(s) are completed though. It looks nearly done.
Holly D | Expérience généraleThe staff were so friendly and helpful. Great experience
dawna rQuick and easy to book, Easy to adjust with the app, GREAT customer service!!!
Erika CStorage facility should be open 24/7. We have codes to get in.
Emily L | Expérience généraleJessica E. is amazing, such a sweet person. Enjoyed working with her immensely!!
Michael J | Premières impressionsGreat staff - very professional and helpful
Anne H | Expérience généraleThe woman working was very helpful and cheerful!
Lauren T | Premières impressionsThe reason I said the hours were inconvenient was because I couldn't get in on Sundays for some time. Also there is a lot of work going on and it isn't the best or convenient environment.
KEVIN D | Premières impressionsThe staff was really great and accommodating... With the exception of the general manager. She was contradicting within her "demands" of the clientele. With me specifically, she was rude, patronizing, unreasonable, dishonest, and went out of her way to cause unnecessary stress and loss of time. She seems to believe that U-Haul is her kingdom, and the rest of the community is at her beck and call. Only to be humiliated and belittled. I will not go back there or recommend this particular location to anyone. The only reason I did not take my business elsewhere, was because of the rest of the staff. They were friendly, compassionate, sincere and eager to serve all clients, starting with the Assistant Manager. She was a breath of fresh air once I spoke with her. She's the reason I didn't back out completely from U-Haul and go elsewhere. When the general manager is on site, all employees are stressed and constantly looking over their shoulder. I've seen myself how she speaks to them. Pretty sure, as a business owner myself, I would call this store, "A hostile work environment". I would hate to be employed by U-Haul if this behavior is condoned or encouraged by the corporate office.
CYNTHIA V | Expérience généraleEasy, no-problem transaction.
Anne H | Premières impressionsGeneral manager was outstanding, very happy with her service!
COLIN P | Premières impressionsThe crew was very friendly and helpful.
Lora A | Premières impressionsThe staff here is amazing and should be commended for their excellent customer service and care. They really wowed me with how they went above and beyond to help, not just me but everyone i heard them interact with if there was a line. Great team!
Lisa R | Expérience généraleEmily was especially attentive and helpful. I was returning and moving into storage at the last minute before closing, and she was patient and informative. I am very pleased with her, and would HIGHLY recommend. Thank you Emily! You made a tough situation easier for this family!
Summer B | Premières impressionsSo so grateful! It was a last, minute decision but it worked out perfectly since I got the first month free. Service was undeniably great. Merci
Adrienne T | Premières impressionsGreat storage facility with competitive rates. The manager, Jessica was also very helpful multiple times. Merci
David H | Expérience généraleExcellent and great customer service!
Kimberly I | Expérience généraleAfter I put a few things away in my unit we stopped at the office and the young man who helped us was very polite and courteous , answered all my questions . Great work at the Billings U-haul Grand Ave location
stanley r | Déménagement en ligneMyself and several other customers are continuously locked out of the building. Light doesn't turn green and doors won't open. Should have open access until 10pm but it has closed at 5 every evening. This has cost me two additional days with the uhaul that would've been unnecessary if I could have gotten into my unit. It's been a huge inconvenience and cost more money than it should have. I told the business about not being able to get in and was not offered any discount of any kind for the uhaul. I was just told I would have to extend it. This sucks
SKYLER V | Déménagement en ligneStaff was very helpful very friendly a great place to have for a storage place recommend to all
Charles P | Premières impressionsnever had an issue. great place too use for storage.
Jesus M | Expérience généraleI fully intend to pursue legal action against the company for the unnecessary emotion duress they placed me under during an active emergency. I paid for a U-Haul they blatanly told me they could not do online, and then it got cancelled 45 minutes before my arrival time. I have already gotten in contact with the BBB to file a formal complaint, including documention of the incident and their posted threat that I would be thrown out for being upset at their continual failures.
Ericka J | Déménagement en ligneI feel like you're inside storage should be 24 hours since you give people codes to get in.
Mike L | Expérience généraleJessica was very professional. She explained everything thoroughly and alleviated the stress of placing items in storage.
Pam P | Premières impressionsVery good staff! And great facility! Will be needing another unit soon so will be going through the same place!!
STEPHANIE G | Premières impressionsI received excellent care from start to finish from every single emplyee. I am completely satisfied and have highy recommended U-Haul.
Karen W | Expérience généraleA-Z I received superb customer care from every single staff member with whom I interacted. I was extremely pleased and thankful for all the extra care provided for me. I as under so much stress as I had to make multiple changes with my original plan. Every staff member was exceptionally patient, kind, and went the extra mile to assist me.
Karen W | Premières impressionsJessica is phenomenal!
Veronica S | Expérience généraleVery happy with my storage unit at this facility, if I need another unit sometime in the future, I will come here .
nancy s | Expérience généraleJessica is amazing and great to work with!
CHARLES P | Expérience généraleWas the cleanest and the staff were always very helpful. Merci.
michael w | Expérience généraleWe were always very happy with the entire process of renting, maintaining and closing our lease out. Great people‼️
Barb K | Expérience généraleUsing the app for renting the truck was difficult and we had to call. I was told I could pick up the transport trailer by a uhaul employee with my pickup so I didn't have to waste extra miles and fuel with the uhaul 26 foot truck. But after driving to the location for 40 minutes the on site staff told me no I had to bring in the uhaul truck. That was a huge unprofessional waste of my time and fuel. Lots of miscommunication throughout all employees I spoke with. I ended up driving 115 miles to get truck and trailer before I could start my move. 3 hours lost and about 85 dollars worth of fuel used before my move began. Very frustrating for someone who made a reservation a week in advance for my moving needs. A refund of some sort would be appreciated. If anyone even actually cares or reads these comments. Please reach out to me. 406-926-8970 Eli Jones
Eli J | Premières impressionsGreat Place
Charlene G | Expérience généraleJessica runs things great
Leo H | Expérience généraleThe kindness, helpfulness, compassion, and thoughtfulness of the manager and her staff at this location are second to NONE! I would rent from them even if I had to drive from Wisconsin, which I did. Lol!! Thank you for giving my family such an amazing experience. I highly recommend this facility!!
Treece J | Expérience généraleThey were very good to me and I wood good back if I have to
Robert M | Expérience généraleVery courteous staff manager was very nice and helpful
larry a | Expérience généraleThe staff was kind and friendly. When the owner was setting us up for our unit she was helping 2 other customers simultaneously. She kept moving between us and had all three of us taken care of all at the same time. She made sure we were all happy with our results and was amazing at knowing all the ins and outs of her business. Nice work!
LISA D | Expérience générale