Great staff - very professional and helpful
Anne Hunley | Overall ExperienceSelf Storage Units in Billings, MT, 59102
U-Haul Moving & Storage de West Park
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U-Haul Moving & Storage of West End
2152 Grand AVe, Billings, MT 59102 View Available Units0,9 miles from this location -
609 Charles Street Storage
609 Charles St, Billings, MT 59101 View Available Units1,8 miles from this location -
U-Haul Moving & Storage in the Heights
1145 W Main St, Billings, MT 59105 View Available Units4,7 miles from this location -
48th Street Storage
1455 S 48th St W, Billings, MT 59106 View Available Units
(U-Haul Neighborhood Dealer)5 miles from this location
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- 4,5 - Cote moyenne des clients
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The woman working was very helpful and cheerful!
Lauren Tanner | First ImpressionsThe reason I said the hours were inconvenient was because I couldn't get in on Sundays for some time. Also there is a lot of work going on and it isn't the best or convenient environment.
KEVIN DICKENSHEETS | First ImpressionsThe staff was really great and accommodating... With the exception of the general manager. She was contradicting within her "demands" of the clientele. With me specifically, she was rude, patronizing, unreasonable, dishonest, and went out of her way to cause unnecessary stress and loss of time. She seems to believe that U-Haul is her kingdom, and the rest of the community is at her beck and call. Only to be humiliated and belittled. I will not go back there or recommend this particular location to anyone. The only reason I did not take my business elsewhere, was because of the rest of the staff. They were friendly, compassionate, sincere and eager to serve all clients, starting with the Assistant Manager. She was a breath of fresh air once I spoke with her. She's the reason I didn't back out completely from U-Haul and go elsewhere. When the general manager is on site, all employees are stressed and constantly looking over their shoulder. I've seen myself how she speaks to them. Pretty sure, as a business owner myself, I would call this store, "A hostile work environment". I would hate to be employed by U-Haul if this behavior is condoned or encouraged by the corporate office.
CYNTHIA VOORHEES | Overall ExperienceEasy, no-problem transaction.
Anne Hunley | First ImpressionsGeneral manager was outstanding, very happy with her service!
COLIN PRESTESATER | First ImpressionsThe crew was very friendly and helpful.
Lora Avery | First ImpressionsThe staff here is amazing and should be commended for their excellent customer service and care. They really wowed me with how they went above and beyond to help, not just me but everyone i heard them interact with if there was a line. Great team!
Lisa Robinson | Overall ExperienceEmily was especially attentive and helpful. I was returning and moving into storage at the last minute before closing, and she was patient and informative. I am very pleased with her, and would HIGHLY recommend. Thank you Emily! You made a tough situation easier for this family!
Summer Bales | First ImpressionsSo so grateful! It was a last, minute decision but it worked out perfectly since I got the first month free. Service was undeniably great. Thank you
Adrienne Twobulls | First ImpressionsGreat storage facility with competitive rates. The manager, Jessica was also very helpful multiple times. Thank you
David Hill | Overall ExperienceExcellent and great customer service!
Kimberly Ibarra | Overall ExperienceI've rented here twice. And management epically has always gone above and beyond
justin ruff | First ImpressionsAfter I put a few things away in my unit we stopped at the office and the young man who helped us was very polite and courteous , answered all my questions . Great work at the Billings U-haul Grand Ave location
stanley roberts | Online Move In