For both pickup and drop off it took 45 minutes, which was extremely difficult with a baby. I do not feel it should have taken that long. During pick up the manager was very professional and helpful but the drop off was the worst. We were not verbally told it would be $1/mile and failed to read the fine print, it was way more money than what we were expecting. Drop off took a really long time and the gentleman helping us smelled as though he hadn't bathed in months and it was apparent he didn't know what he was doing and the other person there wasn't much more help either. I usually use uhaul when having to do things (rent a trailer, etc) but this whole experience has made me feel like I will most likely be looking into other options before turning to uhaul again.
Kyle M.Customer Reviews for U-Haul Moving & Storage of West Park
Testimonials From Recent Customers
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Your location and service is excellent thank you continue doing what your doing.
Russell R.More obvious sing for the key drop box. Took me a while to find it and there was no one in the store front.
Cory B.The employees are so friendly, helpful and kind! Especially Amber!
Laurel L.Even though it was after 8 am, they had the closed sign turned on. We looked for 20 minutes to figure out where to go. Finally, we were directed back to the store, and the staff member turned the open sign on.
Jill M.Customer service was top notch! Very helpful and nice. Merci.
Joe M.Nothing, everything was great.
Alan M.Excellent service and highly recommend your service to folks. Thanks
Larry R.Excellent and friendly staff
Logan S.One tire on the trailer was very low of air pulled it up to the garage to change the tire. The spare they had was flat and someone had taken the jack. The manager was very helpful. She gave me another trailer right away She did a great job.
TOMMY A.Excellent information was given and all of our questions were answered. The equipment was clean and in working shape.
Gordon R.Second time in six weeks I've rented a long range rental at this location. Both rentals were perfect, the people are Very friendly and helpful. Highly recommend uhaul and especially this location.
Greg K.Tried to say that we did not return the dolly and that the gas was less then when I brought the truck back. Will NEVER use this location again.
Stephenie P.Jessica is super awesome. She is on it, best customer service anywhere, ever. Perfect 10 out of 10 accept Jessica turns it up to 11.
DOUGLAS T.Pay close attention to the customer you are serving. The ones standing in line, will appreciate it when they receive the same undivided attention.
Laura M.Would have given my experience a
Robert B.Jessica was very accommodating and handled all of my questions and concerns.
Connie E.Train all employees to discuss proper price. Was told price of my rental was 29,95 but was charged 39.95. Tried charging me $40 fuel surcharge when only went 5 miles total
Buddy O.Excellent, friendly customer service oriented staff.
Mark L.Excellent service
Scott M.The only problem I have was the U-Haul employees in Utah weren't to friendly did not feel welcome and the U-Haul in Nephi forgot our dolly. I will say the uhauls in montana we're so wonderful and nice very professional and even went above to help.
Noelle C. | Premières impressionsJessica is great at running things I highly recommend her and her staff. Leo H
Leo H.Staff was well organized and professional.
Connie L.I had made the reservation the day before the pickup day. Upon showing up to pick up the trailer I gave the reservation number to the counter person. The counter person had trouble doing the paperwork on the computer. The salesman beside my salesman rented out and received in 4 different purses of equipment while I waited to get the paperwork and finally got the trailer and got on my way. It was about a half hour process. The guy was had a good attitude but just had complications with the process. When I returned the equipment it was a pleasurable quick experience.
Tim H.Everything was great.
Barbara F.The facility needs flatbed carts
Gabriel M. | Premières impressionsAwesome lady helped me set up what I needed all at a very fair price!
cross f. | Premières impressionsDrop off was a piece of cake at this location. I was set up in a perfect storage space to unload the truck into. The employees were helpful and friendly.
Nathaniel P.It went so smoothly - seriously - you would NEVER know there's a staffing issue nationwide by your standards. It says a lot about your company that I never had to wait, I got exactly what I needed and was treated with kindness and respect. Merci.
Joel T.The app to return the U-Haul gets stuck when trying to take a picture of the odometer / gas reading. It says you can upload multiple pictures however I cannot get one upload after trying for 20 minutes. U-Haul it's great and the location was great as well.
anthony E.Rien
Tommy A.Everything was great!
Lisa S.You should have a 'Jessica' at every U-Haul location! Very professional and shines for U-Haul!
Rita R.Great staff. Still looks a bit under construction and does not have after hours access yet. But once completed it will be very convenient.
Jason O. | Premières impressionsAfter driving for two days we pulled in to UHaul with full 26' truck, car hauler and to check in to our reserved 10x15 storage. Attendant was unable to locate storage reservation even with confirmation number and there were no large ones available. Moving crew that we'd hired for unloading through Uhaul was there and waiting, I ended up having to find a different storage company at the last minute elsewhere. Very frustrating after a very long weekend..
DARRELL R.Jessica was a great help all thru the process
Leo H.Already left a review horrible experience cost me movers that I paid but couldn't use. Thanks uhaul.
Regina R.Friendly service and impressed at how clean the truck was!
MEGGEN C.Great customer service, highly recommended.
DAVID G.The Manager Jessica is great she is very attentive and helpful in checking out the cargo van to me
Ronald D.Your service was outstanding, both Jessica and Josh were very friendly, knowledgeable, and helpful. (I hope I got your names right!) Thank you for marvelous service!
Alice W.Jessica is awesome!!!
Duane K.This location was fast, convenient and friendly.
Michael G.Very friendly and welcoming to check in the vehicle I was returning. Communicated exactly on arrival and was out the door with a smile on my face within 7 or 8 minutes. This is in contrast to the time I spent at the pick-up facility in Colorado, even after I did all the online check-in activities, which was supposed to save time inside.
Michael B.Prices are way too high for what you get. $800 dollars for a one way trip is outrageous, should be less than half that.
PAYDN EUGENE B.Jessica was the bomb! She was so easy to work with and such a personable customer service representation for your company. Don't lose her!
Madison R.Staff was very proffesional and went above and beyond to assist! Team work makes the dream work!! Thanks for making a bad day a gQQD day
Rita R.The lady that waited on me was very friendly and professional, things went smooth and like clock work, highly recommend
Matthew M.Good crew. Very helpful.
Clark R.Thank you for taking great care of us!
Kristine S.Counter person was excellent
Lois Lea D.Your all ready doing it..friendly service..lowest priceing..friendly staff. Coffee is hot..hot chocolate . Thanks
Melvin A.