Tried to re reserve van and was told by Michael at location that his boss started the person Iwas with had to show her license to and then told I couldn't because she didn't want to he was rude and very disrespectful after she produced her license he said do you know how much work you could of saved me, when the location didn't close till 7pm and I thought the whole purpose of him being there was to work,,he then said have a nice day as he told me I could not rent the vehicle again...It seems as if I was there to give him service and not the other way around...I thought the whole reason for rental vehicles was to rent them went to budget instead.
TIMOTHY WCustomer Reviews for U-Haul Moving & Storage of West Seneca
Testimonials From Recent Customers
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My original reservation was at 3120 Orchard Park Rd West Seneca, NY and I had a major problem there.
TIMOTHY MReservation was easy and accurate. Was really surprised at how cost effective the 26' truck ended up costing. Staff was quick and friendly.
PATRICK DEfficient service with quality trucks!
JOHN DGreat and safe location!
Matthew D | Expérience généraleExcellent service à la clientèle.
DUANE NMaybe a little air freshener, the truck clearly had been smoked in (not your fault.) And where I was told the gas gauge was was inaccurate. I love the convenience of being able to just walk in and rent a truck. I also appreciate the friendly staff.
TAMMY DAgain I would recommend using this to any of my friends or family. The only thing was is that I needed to extend the rental or two days and it could only allow me to do it for a day because it was already rented out for this Friday morning it isn't understandable, but a company of size Should have been able to accommodate both parties because now at some point I will have to run a vehicle again when I can find the similar equipment available to finish the job.
KEVIN DI originally had a reservation at another location and was switched to genessee street with out my being informed. I went to Genessee st and they also didn't have a trailer and that he couldn't or wouldn't help me find out where another trailer might be. He was quite rude. I had to call the national number that transferred me to the transit road store. Again they didn't have a trailer for my reserved one way rental. I was stuck so I had to rent for local return . I had to pull an empty trailer 6 hours to its original location. Overall it was a pretty disappointing experience . Luckily the generate transit road was very helpful and friendly. I will definitely use this location again. Genesee street is out I guess they don't care for country folk in the inner city.
THOMAS JI have dealt with the same customer service employee on three different occasions, he has been rude, unprofessional, and should not be working in customer service. I moved from one storage unit to the next because I had a free month. First he came out and and said that I am not allowed to do this for my free month; however, the icing on the cake was that after all thr heavy lifting, he came out and said that I didn't even need to move units for the free month.
ANNEMARIE B | Expérience généraleMy unit was infested with mice! Had to throw out sofa all kitchen appliances shoes they ate all my kids and grandkids pictures and the manager was extremely rude when i complained about the issues
Veronique G | Expérience généraleI've been to many UHaul locations. This one is, by far, the best. Clean, friendly, professional staff, and a large parking lot that makes loading and unloading very easy. Fortement recommandé!
TROY EThanks for the great service in renting a pick up truck for the day. Clean, and efficient
JOHN DWe picked up a 6'x12' utility trailer. Trailer was backed against the guard rail and tall weeds. Drove 60 miles stopped for lunch when I came out I realized the ramp and entrance to the 6' trailer was less than 5 feet and the 5' side by side would not fit onto the trailer. My bad I guess. Upon returning the empty trailer 4 hours later we were met by an employee that got us started. He began to unhook the trailer. He came to the window and asked if we unhooked the trailer. Before we could answer he accused us with attitude of unhooking the trailer and putting the chains on wrong. We replied that was his fault he hooked up the trailer and we just took it for a four hour ride and couldn't use it because the gate was smaller than the trailer. When I asked if there was a different trailer he abruptly said no and offered no help. Told us to pull ahead but there was a bang he hadn't fully un hooked the trailer. It slide forward and scratched and dented the bumper on my brother's truck. The bumper is on a work truck that has other dents and scratches so we just let it go. Seemed like the guy was already miserable.
JOHN CI believe the representatives name was Dave. I had dealt with him before when I rented a truck. He was curtesy, but curt. Not super friendly, was very matter of fact! Went through all the motions efficiently but not much interaction. He was not the type of person you would ask many questions I you had them!!!
Len g | Premières impressionsVery efficient and seamless process. Very impressed by the professional way this rental was handled.
MICHAEL SVery polite and professional with every communication. Equipment was in excellent condition and moving pads were readily available upon arrival. Paperwork was explained and highlighted with the important information.
DEBRA IFantastic storage, easy on-line reservation PLUS helpful, friendly on-site staff!
karen d | Expérience généralefriendly, prompt service, very efficient pick up and drop off time, clean store and vehicle. positive rental experience.
Michael LThe new facility is wonderful. Plenty of room for truck movement. The staff was very friendly and helpful.
MICHAEL EStill have not received my receipt. Was charged more than I should have been. Was charged for gas that I put in the U-Haul I returned it with more gas than I received it with
DEBORAH MBald headed guy that helped un-hook the trailer upon return was a jerk.
DOUGLAS Wa) a full tank of gas (there was less than 20 %), have the extra equipment I ordered (only had one dolly), c) be ready when I arrived (had to load the blankets and dollys) and d) have equipment at the location I selected to pick it up. I was flying in to Buffalo and purposely chose the closet location to the airport. I also *tried* to do you a favor and tow a trailer back to Texas, but it was not at the same location as the truck and when I arrived at the location at 7:02 p.m., the manager/employee would not help me and locked the door in my face. That is terrible customer service.
Robert HFantastic experience! From the moment I stepped in I was greeted professionally, helped by a knowledgeable friendly staff member! I was only needing a van to move a bed and some items to college for my daughter, but the experience was so great I will tell everyone!!! Thanks so much!!
ANNE MThe truck was in pretty humble shape. Excessive wind noise from a bent door frame made for an uncomfortable ride.
Jeffrey ATodd Snitzer and the store manager were amazing. Will always bring my business to them.
MICHAEL TThe the staff was excellent! Friendly and helpful. Our storage unit was perfect. Our experience couldn't have gone better!
Traci H | Expérience généraleThe online experience was horrible. It took me an extra half hour to get the truck and I had movers waiting for me. I will never go after hours for a pick up again.
Nathan DI don't appreciate the assumption that because I'm a female, I don't know what I am talking about. I have been hauling campers, and horses in horse trailers for 10+ years, I think I can handle a little 5 x 8 trailer. I am well aware of how far to back my truck up to the hitch! I was very insulted.
Wendy BNone! The man who helped me was great.
Michael CI've used many locations over the years, this location is easy to navigate. (Pickup and Drop off) The staff is friendly and helpful. They make the process effortless.
Troy DI wish I could work at my current employment with the same class of employees that took care of my rental.
Daniel DThe person that was working was amazing and took great care of us. Would recommend it to anyone
Tiffany F | Premières impressionsJenn Dierolf is absolutely wonderful and a pleasure to deal with. I believe there's a gentleman there by the name of Dave L. He is the sole reason I would never rent another storage unit there OR recommend anyone to rent from that facility. He's unfriendly, unpleasant and difficult to work with. If I could have moved everything I had there to another facility I would have done it months ago.
Ronald S | Expérience généraleNot be dishonest about uhaul policies to exploit more money.
Richard CNothing, people were super nice and answered all my questions. I will tell everyone to go to this location for their next move.
Thomas RYou guys charged me twice and still sending me bills that I owe you I paid for what I rented when I returned u charged me when I got charged picking it up and charged when I brought it back so I owe u nothing and that's that leave me alone never again will I rent from u you bunch of thieves
Brandon WThe online return was super easy to do. I did not meet anyone, nor was the location open so, cannot comment if the staff is/was helpful. your foolish form has to have a yes or no, it would not accept N/A. Come on... figure this stuff out.
Kevin vThe lady doing my transaction was super professional!
MATTHEW HOnly thing is to have disposal area. Allow an up charge on contract, for disposal.
Deanna S | Expérience généraleJen was super helpful.
ARTHUR L | Expérience généraleI was very pleased with the interaction I had with the employees at this location. The young woman was very polite and helpful during pickup of the equipment. The gentleman that was there during drop off was very nice.
JACQULYN BThe agents did not know about the discount for taking equipment back to Arizona. "To bad cause a lot of people missed out" on Friday May 27th the agent in charge was rude and dismissive.
Andrea STruck was clean but needed brake work. Other then that excellent. Good people.
angelo aYour website is a bit difficult to use. I wanted to put my husband and/or daughter as additional users. It would not take the information because they live with me. And to put in my credit card info, just the card #, I could not use the keypad numbers I had to use the keyboard numbers. It took a bit to figure that out.
Michele B | Déménagement en ligneI previously stated that I didn't receive an email receipt as expected. I stand corrected. I received it on the day of return. My apologies to the dealer on Transit Road.
Mitchell FThe customer service was absolutely amazing this facility is absolutely gorgeous the girl is so helpful.
MATTHEW HExcellent customer service. Very knowledgeable of equipment. Thanks
Daniel CThe staff was professional and quite helpful made my move very smooth!
Tonya J | Déménagement en ligneI was told I could not return the trailer with a vehicle I did not pick the trailer up with. That was never conveyed to me previously. I felt like the man was scolding me. He told me he was going to "write me up".
John BJenn is AMAZING! She should be recognized! Above and beyond! Super friendly! Thanks UHAUL!
Kimberly P | Expérience généraleOver charged me
Cheryl MGreat to be able to rent truck and put items in storage at same place where truck was returned.
David F | Expérience généraleGreat customer service and very reasonable rates! The staff made everything so easy for us!! Thank you!
charlie tRude and misinformed person at return.
Lucian GI was helped with my storage at this location. My original location told me they didn't accept the one month free. They sent me to the transit location. When I arrived at the transit location the man there was very helpful and arranged my trailer drop off and storage to be changed to the Transit location.
Mark K | Premières impressionsEverything worked out better than expected. From the online reservation, to the late night last minute request to add a moving dolly and additional 1 hr time. After our 5 hr load and unload activities the return of the truck and equipment went 1,2,3…. In and out!
Mark BManager was very good and educated on everything.
Eric NThe App is terrible, tried so many times to use it, and no success.
Jeremy CThis is what all U Haul facilities should be like.
Ron BVery understandable staff thank you guys .
John CNothing, overall was very good. The customer service was fantastic. A young woman, who is quick, knowledgeable, and very nice.
mary bBeing that we were in a traumatic experience the staff were extremely nice and helpful. Put us at ease and made sure we had a pleasant experience. Definitely would use them again
Barbara T | Expérience généraleThe truck we rented broke down. They sent 2 different repair companies to fix it. One said it had to be towed the other replaced the starter. It was a two + hour delay which resulted in me paying the movers more money. When returning the truck the man at the store was rude and argued with my son. Overall a terrible experience. Next time I need a truck I will look elsewhere
Alicia PThe manager and her associate were went beyond the call of duty to fix the issues that were Erised arose. They are awesome very awesome.
william t | Premières impressionsHUGE place,GREAT staff
Carl S | Premières impressionsGreat facility, much better access with huge parking lot, staff is great to work with.
Steve M | Expérience généraleVery professional staff, very clean facility . would definitely recommend and use them again
Jason V | Expérience généraleIm not biased the workers here are really annoying and will call and do whatever is necessary to tell you about a bill you already know you need to pay. They tell you about a deadline to pay, that they dont even follow and threaten to send it to collections.
Rodney B | Expérience généraleI wish the unit had a light??
LANCE C | Expérience généraleI was at Life Storage units for almost 3 yrs less than 1 mile from Uhaul place and their prices kept flexuating. And finally I had enough when charged $188 for the month and with no heads up about it. Glad I walked in for info and made the change!!!!
Cheri G | Premières impressionsDealing with customer service and staff at the store have been nothing but extremely frustrating! I set up auto pay when obtaining the unit but the 1st payment did not go thru because the bank reissued a new cc. No one called to advise me from u haul. This spawned a litany of mailed statements to my friend and myself and fee after fee assessed! I phoned the location but again was unable to speak to a rep there but ended up speaking with a customer service rep. She was not at all helpful. I requested to speak with the store mg and was assured that a message was sent to her. I rece a call from Dave at the store,who couldn't assist. I again requested to speak with the mgr. Few days went by and I called U-Haul again and left another message for the mgr. I ended up going into the location because I never received a callback. I spoke with Dave and he became very agitated and said I'd have to speak with the manager because he couldn't assist me! I finally got the call!!!! The managers demeanor was certainly not what you'd expect from a management professional! She seemed inconvenienced by having to call me. She was not apologetic for all of the misinformation that I was given at the onset of renting the unit or for the continued problems with the account. She was adamant that she will never again waive any fees if they're assessed on the account. She did finally agree to waive all of the late fees . This has been one of the worst customers service experiences I've ever had dealing with U-Haul. Both the customer service reps and the employees at the store. Unfortunately, I am not able to end my agreement with U-Haul for the unit at this time. But as soon as I can, I assure you I will move my items to a unit at a competitor.
Justine A | Premières impressionsJean the msnager was rxcellrnt@
Charles H | Expérience généraleCarts at the Entrance are very helpful to get to unit 👍
MARK M | Premières impressionsJenn and Paul were very knowledgeable and very friendly. It was a very good experience, thank you!!!
BONITA N | Premières impressionsPlease email all recipients to jerrykerr14213@gmail.com
Anthony F | Premières impressions