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MICHAELA S. | First ImpressionsSelf Storage Units in West Seneca, NY, 14224
U-Haul Moving & Storage of West Seneca
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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U-Haul Storage of Orchard Park Rd
1510 Orchard Park Rd, West Seneca, NY 14224 View Available UnitsLimited Units Available. Act Fast!
4,1 miles from this location -
U-Haul Moving & Storage of Orchard Park Rd
3120 Orchard Park Rd, West Seneca, NY 14224 View Available UnitsLimited Units Available.
4,3 miles from this location -
U-Haul Moving & Storage of Cheektowaga
565 Ludwig Ave, Cheektowaga, NY 14227 View Available Units5 miles from this location -
U-Haul Moving & Storage at Transit Rd
6161 Transit Rd, Depew, NY 14043 View Available UnitsLimited Units Available. Act Fast!
5,2 miles from this location
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Dealing with customer service and staff at the store have been nothing but extremely frustrating! I set up auto pay when obtaining the unit but the 1st payment did not go thru because the bank reissued a new cc. No one called to advise me from u haul. This spawned a litany of mailed statements to my friend and myself and fee after fee assessed! I phoned the location but again was unable to speak to a rep there but ended up speaking with a customer service rep. She was not at all helpful. I requested to speak with the store mg and was assured that a message was sent to her. I rece a call from Dave at the store,who couldn't assist. I again requested to speak with the mgr. Few days went by and I called U-Haul again and left another message for the mgr. I ended up going into the location because I never received a callback. I spoke with Dave and he became very agitated and said I'd have to speak with the manager because he couldn't assist me! I finally got the call!!!! The managers demeanor was certainly not what you'd expect from a management professional! She seemed inconvenienced by having to call me. She was not apologetic for all of the misinformation that I was given at the onset of renting the unit or for the continued problems with the account. She was adamant that she will never again waive any fees if they're assessed on the account. She did finally agree to waive all of the late fees . This has been one of the worst customers service experiences I've ever had dealing with U-Haul. Both the customer service reps and the employees at the store. Unfortunately, I am not able to end my agreement with U-Haul for the unit at this time. But as soon as I can, I assure you I will move my items to a unit at a competitor.
Justine A. | First ImpressionsJean the msnager was rxcellrnt@
Charles H. | Overall ExperienceCarts at the Entrance are very helpful to get to unit 👍
MARK M. | First ImpressionsJenn and Paul were very knowledgeable and very friendly. It was a very good experience, thank you!!!
BONITA N. | First ImpressionsPlease email all recipients to jerrykerr14213@gmail.com
Anthony F. | First Impressions