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Joseph A | First ImpressionsSelf Storage Units in West Seneca, NY, 14224
U-Haul Moving & Storage de West Seneca
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U-Haul Storage of Orchard Park Rd
1510 Orchard Park Rd, West Seneca, NY 14224 View Available Units4.1 miles from this location -
U-Haul Moving & Storage of Orchard Park Rd
3120 Orchard Park Rd, West Seneca, NY 14224 View Available Units4.3 miles from this location -
U-Haul Moving & Storage of Cheektowaga
565 Ludwig Ave, Cheektowaga, NY 14227 View Available Units5.0 miles from this location -
U-Haul Moving & Storage at Transit Rd
6161 Transit Rd, Depew, NY 14043 View Available Units5.2 miles from this location
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Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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Most staff at the transit rd, west seneca location were friendly and helpful. One man was rude and put-out when asking him for help. But, he shows up for work and that's hard to find these day.
DOROTHEA K | Overall ExperienceJenn was very helpful and personable!
THOMAS E | First ImpressionsBeginning with the initial reservation: the employee (unidentifiable at the time) took my mother's credit card number to reserve a unit, told her they didn't have a truck the size she requested so he reserved the truck at one location and allegedly the unit at the transit road location. This would also turn out to be a lie. He never reserved the storage unit. So when I appeared to place items into the unit and check in, it turned into a 2 hour ordeal where David (previously unidentified) lied continuously trying to place blame on the other stores. Eventually I just said to use my credit card for the unit so I could finish my already stressful move. David informed me I was ineligible for first month free since I did not get the truck from the same location. When I questioned his mix up with the reservation he became extremely short and irritated with me. Again, an already stressful move, I just gave up and shut up. About a week ago: I went to access the unit, followed the instructions given by David to Swipe into the building. About 10 minutes after we began unloading the unit, David came walling abruptly down the hallway asking what we were doing. I replied with unloading the unit, he aggressively asked if we had swiped in for access. I told him yes we did and we followed his explicit instructions on where to Swipe first and second. He then told us it appeared we were in the wrong unit. This would have only been possible if he didn't set up the reservation and unit accurately. Yesterday: I went to the unit to finish emptying our belongings and then proceeded to the office to close out the reservation. Again walked into David in a side office who seemed bothered to have to come out and greet me. I told him I needed to vacate unit 2019 and placed my access card on the counter. He asked 3 times for clarification getting more and more irritated with every ask. He finally understood what I was there to do. He asked sharply if I had taken a picture of the unit. I was never informed I needed to so I said no, he then told me he'd be unable to leave since he was alone (same as every other time I had been there and he had left the office) he could possible go look at the unit later that evening. I will admit i stormed off uttering not so pleasant words to take a photo. Upon my return with the photos, David argued that he was only trying to make things convenient and was sorry I felt so upset. I took my receipt and told him he had made nothing convenient from the day I initially came in. I tried to voice my concerns to Jen the GM at this site, she has still not returned my message.
Amanda C | Overall ExperienceGreat and safe location!
Matthew D | Overall ExperienceI have dealt with the same customer service employee on three different occasions, he has been rude, unprofessional, and should not be working in customer service. I moved from one storage unit to the next because I had a free month. First he came out and and said that I am not allowed to do this for my free month; however, the icing on the cake was that after all thr heavy lifting, he came out and said that I didn't even need to move units for the free month.
ANNEMARIE B | Overall ExperienceMy unit was infested with mice! Had to throw out sofa all kitchen appliances shoes they ate all my kids and grandkids pictures and the manager was extremely rude when i complained about the issues
Veronique G | Overall ExperienceI believe the representatives name was Dave. I had dealt with him before when I rented a truck. He was curtesy, but curt. Not super friendly, was very matter of fact! Went through all the motions efficiently but not much interaction. He was not the type of person you would ask many questions I you had them!!!
Tara T | First ImpressionsFantastic storage, easy on-line reservation PLUS helpful, friendly on-site staff!
karen d | Overall ExperienceThe the staff was excellent! Friendly and helpful. Our storage unit was perfect. Our experience couldn't have gone better!
Traci H | Overall Experience