Évaluations des clients U-Haul Moving & Storage of West Springfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Springfield

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WILL L. le

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Easy to work with.

mona D. le

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No improvement needed

Luis R. le

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nothing, everything was great

audrey H. le

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Le client n'a pas laissé de commentaire.

Douglass W. le

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My experience with renting a U-Haul Box box was excellent. Customer service in West Springfield, MA and Ocala, FL was excellent. All my questions and concerns were answered. I saw the bad review on youtube. My experience was totally opposite. I would rent another box without a second thought. When I received my box it bolted shut. I asked why. They said for extra security. The price was good, plus you get 24 furniture blankets. Pack your box properly and you shouldn't have any problems.

Merari B. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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Great service at pick up and drop off!

Stephen S. le

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If they are gonna ask me how many miles then qoute me on those miles they should only charge me above the qoute for the miles i went over

Ryan L. le

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I feel like price is manipulated idk how its 350 a week plus mileage when i didnt go over my mileage and had vehicle 12 days yet still paid 800.. Im going to be forced to rent else where because your rates are very steep and almost unpredictable.

Shakira S. le

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Le client n'a pas laissé de commentaire.

Ray W. le

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Le client n'a pas laissé de commentaire.

Misael S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Excellent customer service. Everything went very well.

Gerald N. le

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Le client n'a pas laissé de commentaire.

Hikmet B. le

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Le client n'a pas laissé de commentaire.

Frances W. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Inside of the windshield was filthy had to drive East in the am first stop I cleaned it. Grandma's Attic was covered in dirt, had to sweep it out before loading. I had booked the truck for Worcester, was informed the day before I would have to drive to West Springfield to pick it up lost 2 hrs of precious load time!!

Donald T. le

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Le client n'a pas laissé de commentaire.

WILLIAM O. le

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I had to wash the windows inside. Couldn't see through them. No big deal. Nice truck.

Chris M. le

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Le client n'a pas laissé de commentaire.

Neil M. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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It was a little slow getting the van. There was only one person on at the desk. When another person all went fine. The check out service went very well.

April R. le

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Le client n'a pas laissé de commentaire.

ESTEBAN P. le

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By treating them the same way you guys treat me... Very Kind...

Starling D. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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My Uhaul experience was very good until it came time for the box pickup at our destination. The box was delivered on a Tuesday. I requested next day pickup. It was not picked up until the FOLLOWING Friday! Palm Bay had equipment problems. Numerous phone calls were made. Complaint number 2424047 was filled. I incurred home owner association fines of $50 a day. No offer of compensation was ever made to me. The box set empty in my driveway for 10 days! Not a good experience!

Douglass W. le

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There was a problem due to computer updates. UHaul shouldn't release updates until they are confident they will work. It cost me over 30 minutes of my time. For a one day rental, it was a lot. No fault of the loction or employees.

Wayne S. le

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Perfect, could not have been better. Truck was brand new. Facility was clean and people were friendly and helpful, from the desk person to the check out girl! No issues, I would highly recommend this location

Ben G. le

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Joe is a great manager & deserves a raise...remember to Reward your excellent employees !! Ben J Gay

Russell T. le

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Clean, sharp and well organized. Quick and simple. Go here

Glenda H. le

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Le client n'a pas laissé de commentaire.

BRIAN F. le

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Le client n'a pas laissé de commentaire.

Natalie C. le

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Le client n'a pas laissé de commentaire.

cynthia d. le

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No further comments

Denise V. le

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Awesome customer service

Shaun F. le

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Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

kent d. le

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The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

Caroline M. le

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I was very impressed with the manager Joe. He was so kind, capable and helpful.

Katy B. le

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Joe was very patient and helpful!

Jay R. le

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manager and employees very courteous and helpful..

changmin j. le

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Good

JEFF J. le

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if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

David M. le

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Didn't go to the site - had items delivered. Very good job.

David D. le

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Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

steve d. le

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Very clean, easy to access storage units and well lighted.

karen r. le

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The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

john n. le

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After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

NICOLE O. le

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The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

luz c. le

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Great service.

Chris S. le

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Joe the manager was excellent to work with and very customer focused.

Madeleine Samant D. le

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Great!

Jennifer G. le

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Very good thanks!!!

Tim G. le

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Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Karen G. le

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Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

Joy B. le

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I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

phillip e. le

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No comment.

emily t. le

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Jackie was awesome! She helped me tremendously.

Rayan A. le

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My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

Christopher R. le

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My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Laura H. le

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Jackie is amazing and was very helpful!

Joanne R. le

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great

Elise M. le

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UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

john n. le

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I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

Elaine G. le

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Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

Kaylie M. le

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The staff were very helpful and this is a great UHaul facility.

patrica M. le

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Nice our vehicle had a back-up camera! And it was super clean inside! Thank you!

Matteo L. le

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I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

Jay R. le

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paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

Jacqueline B. le

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All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

Mikkel T. le

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I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

brenda m. le

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You sent this email to the wrong person so you get very poor response

Rosalia l. le

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Thank you! I have been recomending you guys to everyone I know.

Muhammad S. le

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I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

Chrisitna G. le

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everything went perfect!

Patricia M. le

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The facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.

Laila C. le

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When I arrived they reported that they did not have a reservation for me which confused me.

Nicole M. le

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I never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.

bethanne c. le

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The facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.

Sherri D. le

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we had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,