Trailer Rental & Towing in West Springfield, MA at U-Haul Moving & Storage of West Springfield

2259 évaluations

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin
Location de remorque

One-Way and In-Town Local Rentals in West Springfield, MA 01089

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Évaluations des clients

Average Customer Rating

2259 évaluations

Let us know what you think.
Your valuable feedback will help us serve you better.

Écrire un commentaire
Évaluation :
3

Went to spfld first, went thru all paperwork told them we were keeping it til April 12, they couldn't figure out how to put it on 2 separate credit cards so did til the 30th and said we could pay rest when we got back. Then lights wouldn't work. Didn't have another trailer so we had to go to w.spfld. and went thru everything again. But now we can't use the credit card because it takes days for refunds to hit a credit card so had to use a different one, and because they should of did a void instead now I wasn't able to use that card for almost 2 weeks. Then on the 30th I get a call from Joe about the return and we told him we were not coming back from our trip til the 12th and he asked why does it say the 30th and I told him and that they said we could pay when we got back, and he was upset, and short with us and hung up. Next day I see 566 $charge on my debit card which I did not approve. He should of explained and said we had to pay and I would of use a different card. Then a girl called and we were on our way back from FL. And I told her we would be there in the morning cuz they would be closed by the time we got there. So she charged my card for another day. Didn't say she was or that we could still drop off because when we got there next morning there was a sign 24/7 drop off. The u haul leaked and got my stuff all wet. I think spfld. Should of went and got us another u-haul instead of us doing all the paperwork twice, holding up my money, and driving to other places and didn't get to start packing up till past noon and was there at 9am. They should of also checked everything to make sure it was in working condition before we picked it up. Also, I think it's terrible that you would charge 3times the amount for a 3 day one way than having us keep it for a month and have to return it. And I had to find a place to store it for the month. Was told 1 800 $for a one way 3 day to Fl. Or 29,95 a day. We were down there for 3 weeks plus a week for down and back. People I told we're shocked. I'm glad that I will never need another u-haul. This is the story I will be telling. And your guy Joe needs more customer service help.

RONALD R. 
Rating:
3.0

I found it extremely expensive to do the small move I was doing. I will go out of my way to borrow someone's van next time.

THOMAS M. 
Rating:
5.0

Continue the great service & knowledgeable staff.

DANNY H. 
Rating:
5.0

Excellent service and availability is always great

GEORGE K. 
Rating:
5.0

Customer service has always been excellent at this location in West Springfield MA. I highly recommend doing business at this facility.

CHERYL B. 
Rating:
5.0

Awesome service checking on and out very professional staff I was very impressed they couldn't be and nicer or better great job

ROBERT N. 
Rating:
1.0

truck was filthy!!! steering wheel was sticky. NO COVID PROTOCOL. My pick up location was changed on the da before not convenient. would never use uhaul again!!!

ANDREW V. 
Rating:
2.0

The initial phone call to get rates and availability put me on hold for 40 minutes I finally hung up and drove to the ,location.. The mileage cost quoted verbally did not match what the quote stated and any attempt to discuss this was dismissed. One would assume that vehicles are checked out prior to renting. The first truck had a mirror that rotated freely 360 degrees and was not drive able. . The second truck had a fuel gauge that read incorrectly, causing me to fill it up with the gauge indicating 3/4 when in fact it was full.This cost mean unnecessary 6 gallons of fuel. Again, attempt to discuss was dismissed. Your company needs to be more customer centric with personnel not so dismissive holding the corporate line. Good personnel doing their job,poor corporate policies.Take it or leave it attitude.

DAVID P. 
Rating:
5.0

My rep was amazing! She was there to rent the truck and when I dropped it off. Handling multiple customers efficiently and was so helpful. I always use this location no matter where I live.

MIRANDA M. 
Rating:
4.0

Little slow returning and picking up all and all not bad!

PATRICK N. 
Rating:
3.0

The Uhaul was not ready when we arrived to pick it up. Also my card on file wasn't charge instead my driver was told I didn't have a card on file and he was charged for it.

CHAD R. 
Rating:
5.0

I live in Springfield mass but union st west springfield is my store. From renta to moving stuff they got everything. Thanks uhaul. For very good services and attention to the customers.

VICTOR J. 
Rating:
1.0

Reserved a piece of equipment at one location, arrived on time and was told they didn't have it and I would have to go to another location to use the 2nd locations equipment. Springfield was the second location and the folks there were great. I have had multiple bad experiences at the Westfield location. 50$ reservation guarantee huh? yeah right

TRAE J. 
Rating:
5.0

That rental are to be full tank pickup and return full pickup just don't want any Surprises thank you have a nice day

ANGEL C. 
Rating:
5.0

Nothing. It was great!

MIKHAIL K. 
Rating:
3.0

Unable to utilize the online check in tool to expedite check in. Used inside to check in and no one was present for 10 minutes. Agent was professional and quickly helped me check in and be on my way. Average rating was given for wait time. Overall good experience

GREGORY D. 
Rating:
4.0

Your after hours check-in is horrible. I scanned the app that then needed a number from my email. I went home and looked it up which then required me to return to the location to scan a bar code that did not exist. Just do a key drop!!!!

W P. 
Rating:
5.0

Mike is an excellent employee. He was extremely helpful, very friendly and professional and an asset to Uhaul!!! Great experience!!!

THOMAS ANTHONY E. 
Rating:
5.0

I rented the vehicle last Saturday and when I returned the vehicle, I was told that I would receive a receipt via email. I have not received that receipt.

MICHAEL S. 
Rating:
2.0

I reserved a week after a pick up truck with a car trailer when I went to pick it up it wasn't available

LUIS A. 
Rating:
4.0

Very good experience. Only thing they could do would be to have more staff to assist customers. Overall a very good experience.

RICHARD S. 
Rating:
5.0

Nothing Joe is great over west Springfield union Street Massachusetts..

LOUIS F. 
Rating:
5.0

n

Randall T. 
Rating:
5.0

Quick and easy process. No need to change anything.

Melissa R. 
Rating:
5.0

Excellence is the reason I keep coming back. Location is managed well.

FRANCIS S. 
No reviews have been submitted for this location.

Back
To Top