Évaluations des clients U-Haul Moving & Storage of West Utica

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Utica

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frank S. le

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Le client n'a pas laissé de commentaire.

Edward Y. le

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Very reasonable price reasonable mileage gas per mileage thank you so much for offering such a low rate.

Michael B. le

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The woman who helped us was extremely helpful and nice.

Jason B. le

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Always a pleasure to walk into this location. All the staff are always very friendly and polite.

Tracy F. le

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The service man misread the odometer and charged me an extra 20 miles!!!!!!!!!!!!

Anthony O. le

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Le client n'a pas laissé de commentaire.

joseph n. le

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I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

judith O. le

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Le client n'a pas laissé de commentaire.

Chaunsey B. le

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Making sure that the truck is swept out and clean!

Michael R. le

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Everything was perfect.

Zowie A. le

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Uhaul sent us on a wild goose chase to find this trailer. Several numbers I called said the only one In the area was in Amsterdam Ny (an hour away). So we reserved it and drove out there, just to find out they didn’t have one, and there was one in Utica, where we had just drove out of. We wasted half the day chasing a trailer that I had reserved in advance, instead of packing.

Paul B. le

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Fast and easy rental. Great customer service. Definitely coming back...

Matthew L. le

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Always great customer service at this location.

Johan D. le

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Saying hi, smile, good morning, or answer a simple question without look like you are not mad isn’t hard..

cathrine c. le

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Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

Duane K. le

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I don't think you need to improve anything. keep doing what your doing. your employees went above and beyond to make sure everything was perfect. and made sure I was shown how to use the equipment I rented. very good job. very nice people.

deborah p. le

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signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

Doug P. le

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The truck that we rented had a plate over a hole and it made our loading and unloading very difficult. We got our pallet jack stuck on it several times. Finally put a steel plate of ours over the effected area. But still was difficult. Also, was charged for insurance when I declined it.

Robert M. le

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Needs snow brush and ice scrapper. Wiper blades were junk.

bonnie b. le

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VERY NICE facility! Secure, clean, and conveniently located.

Trisha G. le

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Le client n'a pas laissé de commentaire.

Elvis H. le

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In snow driving the cargo van’s defrost and wiper blades worked poorly. The van itself handled pretty well in the snow mix

Taniequah A. le

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To add insult to injury the carport was not working after making several calls watching several videos and would not move I had some once a pain for a tow an additional $175 U-Haul assistance was no help to me at all only thing that they could offer me was a charge for toll for $175 at the end of the day I will never ever rent from them again I've been running with them for over 15 years moving to various locations and I never had an experience like this and I will be writing a review and not a good one

Glady J. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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The registration by phone is a bit slow and cumbersome. Also seems unnecessary when you have such competent and professional staff on site.

Mark C. le

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This is the best Uhaul location I have ever dealt with. Love them!!!!

Gregory B. le

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Le client n'a pas laissé de commentaire.

lester F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Karyn R. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

CARLENE C. le

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Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

Lynn Ann M. le

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Le client n'a pas laissé de commentaire.

Carlene C. le

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Theresa the Manager is AWESOME!!!!!! She’s very helpful and caring!!!!! You have an awesome person in charge there!!!!! Thanks so much!

Justin T. le

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Honor your reservations, manage your systems better.

Philip B. le

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Location was clean, owner was friendly and when j explained that I had an issue with reservation she was apologetic and helped to make things right.

George N. le

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I just completed a cross country move and the team at this U-Haul is a stand out best group. Nice people. Above and beyond attitude. Can’t say enough good about them.

Gene B. le

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Le client n'a pas laissé de commentaire.

steve M. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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The truck had more miles than we were told, and the gas gage was not on full even though the paperwork said it was. The webstie where I was supposed to send pictures didn't work with my phone. I don't like that the process is more phone driven or that incorrect information was provided about the truck on pick up

John R. le

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Le client n'a pas laissé de commentaire.

Gayle W. le

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The truck needs brakes, it has over 184 thousand miles

Eric C. le

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The gentlemen who work at this location are fantastic!

Gordon F. le

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Le client n'a pas laissé de commentaire.

Wanda G. le

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Inspect the front end for the steering

Verena A. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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Le client n'a pas laissé de commentaire.

Christina A. le

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Le client n'a pas laissé de commentaire.

bonnie B. le

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We were unpleasantly surprised that there was a per mile fee. Make that statement more prominent So people can plan for the expense. Our $20 local rental was $60.

hoang P. le

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give me fifty percent off is better thanks

Diana R. le

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I used the app. It was great for the reservation part, it was useless for the rental pickup.

CARLENE C. le

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I believe her name was Theresa she was very helpful

bonnie b. le

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CLEAN AND SECURE Units are inside and climate controlled.

Gregory W. le

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I had no issues with the customer service I received. The employees where very helpful.

Alyse C. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Le client n'a pas laissé de commentaire.

Jan M. le

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The enclosed trailer was brought in by another location and it had an awful smell like something was dead i had to was the inside with a hose and cleaning products ive used uhaul my times over the years this was the first

ALAN H. le

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the truck was a pig, it used 8 gallons of gas for 30 mile use.

Alan H. le

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salesperson was very helpful.

greg C. le

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Le client n'a pas laissé de commentaire.

Donald Z. le

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From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Michael G. le

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I'm not sure what the solution would be. I am not blaming U-Haul. I had a situation with roaches in the box of my rental.

William M. le

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Le client n'a pas laissé de commentaire.

Stacy K. le

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A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Kadadren H. le

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I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Maria C. le

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Le client n'a pas laissé de commentaire.

Sarah R. le

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Le client n'a pas laissé de commentaire.

Jayme C. le

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Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Dan W. le

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Le client n'a pas laissé de commentaire.

Laurence Z. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Chris F. le

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Le client n'a pas laissé de commentaire.

Patricia C. le

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advertised price is very deceiving . I knew I had to pay for mileage and gas but it ended up costing me quite a bit The truck was quite a gas guzzler too

James T. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Everything was quick and handled with a smile. Will go here again if needed.

Louis R. le

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Keep up the great work!

Gary J. le

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Le client n'a pas laissé de commentaire.

Marineil L. le

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The staff in this location are very nice, friendly and professional at the same time. Very happy with my rental.

Tommy T. le

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The guy was rude and telling me I need air bags for me truck and I shouldn’t be towing a trailer when I have a brand new truck and said he didn’t care because he was getting fired today

James B. le

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Great equipment and service.

Denise S. le

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Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

susan K. le

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Le client n'a pas laissé de commentaire.

Michele b. le

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U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Jason A. le

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Was very easy and price was good

Richard H. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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Le client n'a pas laissé de commentaire.

Carol D. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Le client n'a pas laissé de commentaire.

Carey L. le

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Excellent customer service at the front desk when renting and returning the truck!!!

William J. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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Equipment was in rather worn condition. Truck was a bit rough to drive with 111k miles. Glad I only had a few miles to drive.

Wesley E. le

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Could’ve been a little friendlier overall.

Meagen O. le

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System was down when I returned the vehicle and Mark went above and beyond to create an exceptional customer experience.

Cheryl J. le

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Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Timothy R. le

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You guys were wonderful. God Bless

Rebecca H. le

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Excellent service

javier l. le

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Thanks for everything Theresa

jabier L. le

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We had the best experience, this is not my our first time using Uhaul, we normally would use the one on the other side of town but when I was there looking for prices Theresa was so helpful she came out from behind the counter, walked me to the storage sample units explain the difference sizes and prices, she asked questions and directed us to the right size unit and also to rent a trailer for our moving items. Great experience Thanks

Tyler F. le

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Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Andrew W. le

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This is right down the street from me. The agent was nice, friendly and quick. Any future dealings with U-Haul from my hometown will certainly be done through this location.

John D. le

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Employees took very good care of me.

Ashlynne R. le

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Unable to hook the hitch into the car. U-haul was dented in the corner. In addition I was unable to select my preferred drop off location

aaron B. le

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Get rid of The asshole Brian in New Hartford at Lomond place I drive an extra 10 miles just to avoid that guy

Jane M. le

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Will be back again to be a repeat customer!

beth P. le

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The driver who dropped off my boxes was very inexperienced and made it very difficult for the boxes to be picked up. They lost my order twice in the system and the boxes were poorly built. It would make more sense to make them out of metal. I don’t think it was worth the money. The girl who came to pick up the boxes however was excellent.

CHERYL M. le

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I come to this location instead of the closer one on Lomond place because I like the staff more and the store is less dark and dingy.

John E. le

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Ensure the wheel straps on the car hauler will fit around the tires on the vehicle being hauled.

Daniel M. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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All good!!!

Denise D. le

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Le client n'a pas laissé de commentaire.

Weimin Y. le

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Le client n'a pas laissé de commentaire.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Needed more personnel working on a Saturday to handle the busy day. I had to wait a while to get served. The guy was doing the best he could because he had a lot of duties to take care of. In other words, he needed help for a busy weekend. For being alone, he (Justin, I think) did a good job though.

gayle W. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Excellent service especially the young lady who hooked it up , she is definitely a keeper!!

Jennifer D. le

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The trailer we rented was extremely hard to hook up and unhook. It hasn’t been properly greased in a long time. I would like a refund. It took quite some time away from what I was suppose to be doing bc I had to crank so hard on the handle to lower or raise the hitch, I had to take multiple breaks. Grease your equipment!

Narmene H. le

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Le client n'a pas laissé de commentaire.

Susan F. le

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I have to say that your call center needs help, Shauna at the call center goofed everything up! The assistant manager in utica location,Justin fixed everything and the next morning Samantha followed thru with everything! They then arranged for me to be able to drop off at the central ave location instead of going out of the way to drop off in Schenectady!! Shauna at call center stinks. I explained exactly what I needed and she goofed it up. Thank goodness u have some great employees!! Also kudos to the guys on central ave in colonie!!

Johnnie J. le

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Very satisfied with their service and facilities.

gayle w. le

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The worker was great, she was very helpful

Selise M. le

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Very Efficient

Tyler F. le

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Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Neva P. le

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The attendant was fast and friendly. The facilities were clean and easy to navigate.

amy s. le

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Awesome place ! Would use again

ryan c. le

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I moved out early do I get a partial refund other than that great service

Matt O. le

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Very helpful staff!

Timothy R. le

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Every thing was very good, great staff

Mark C. le

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Love these people! Theresa & Lora are awesome!

mike s. le

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If needed I will be back..... thank you

tammy s. le

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Amber was awesome to work with. She should be praised for her excellent customer service !!!

Roger H. le

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Very helpful staff willing to assist

brian w. le

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Great customer service

Jahata R. le

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Will surely use this Uhall and recommened to my friend!

ALEXIA C. le

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Best service I’ve ever received in regards to moving/storage.

Edward C. le

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Clean with easy access. Staff extremely helpful. Pleasant experience

Jonathan S. le

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Great service, easy to use, clean, and secure.

amar k. le

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Good

Paul L. le

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After a very long trip these folks were great. Very clean and well run facility .

melissa t. le

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The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

Chelsea M. le

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Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Larry S. le

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Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Andrea A. le

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A+