Évaluations des clients U-Haul Moving & Storage of West Utica

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Utica

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Duane K. le

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I don't think you need to improve anything. keep doing what your doing. your employees went above and beyond to make sure everything was perfect. and made sure I was shown how to use the equipment I rented. very good job. very nice people.

deborah p. le

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signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

Doug P. le

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The truck that we rented had a plate over a hole and it made our loading and unloading very difficult. We got our pallet jack stuck on it several times. Finally put a steel plate of ours over the effected area. But still was difficult. Also, was charged for insurance when I declined it.

Robert M. le

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Needs snow brush and ice scrapper. Wiper blades were junk.

bonnie b. le

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VERY NICE facility! Secure, clean, and conveniently located.

Trisha G. le

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Le client n'a pas laissé de commentaire.

Elvis H. le

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In snow driving the cargo van’s defrost and wiper blades worked poorly. The van itself handled pretty well in the snow mix

Taniequah A. le

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To add insult to injury the carport was not working after making several calls watching several videos and would not move I had some once a pain for a tow an additional $175 U-Haul assistance was no help to me at all only thing that they could offer me was a charge for toll for $175 at the end of the day I will never ever rent from them again I've been running with them for over 15 years moving to various locations and I never had an experience like this and I will be writing a review and not a good one

Glady J. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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The registration by phone is a bit slow and cumbersome. Also seems unnecessary when you have such competent and professional staff on site.

Mark C. le

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This is the best Uhaul location I have ever dealt with. Love them!!!!

Gregory B. le

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Le client n'a pas laissé de commentaire.

lester F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Karyn R. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

CARLENE C. le

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Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

Lynn Ann M. le

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Le client n'a pas laissé de commentaire.

Carlene C. le

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Theresa the Manager is AWESOME!!!!!! She’s very helpful and caring!!!!! You have an awesome person in charge there!!!!! Thanks so much!

Justin T. le

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Honor your reservations, manage your systems better.

Philip B. le

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Location was clean, owner was friendly and when j explained that I had an issue with reservation she was apologetic and helped to make things right.

George N. le

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I just completed a cross country move and the team at this U-Haul is a stand out best group. Nice people. Above and beyond attitude. Can’t say enough good about them.

Gene B. le

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Le client n'a pas laissé de commentaire.

steve M. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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The truck had more miles than we were told, and the gas gage was not on full even though the paperwork said it was. The webstie where I was supposed to send pictures didn't work with my phone. I don't like that the process is more phone driven or that incorrect information was provided about the truck on pick up

John R. le

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Le client n'a pas laissé de commentaire.

Gayle W. le

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The truck needs brakes, it has over 184 thousand miles

Eric C. le

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The gentlemen who work at this location are fantastic!

Gordon F. le

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Le client n'a pas laissé de commentaire.

Wanda G. le

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Inspect the front end for the steering

Verena A. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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The ladies at u haul were awesome!! So friendly and took their time with me

Christina A. le

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Le client n'a pas laissé de commentaire.

bonnie B. le

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We were unpleasantly surprised that there was a per mile fee. Make that statement more prominent So people can plan for the expense. Our $20 local rental was $60.

hoang P. le

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give me fifty percent off is better thanks

Diana R. le

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I used the app. It was great for the reservation part, it was useless for the rental pickup.

CARLENE C. le

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I believe her name was Theresa she was very helpful

bonnie b. le

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CLEAN AND SECURE Units are inside and climate controlled.

Gregory W. le

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I had no issues with the customer service I received. The employees where very helpful.

Alyse C. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Le client n'a pas laissé de commentaire.

Jan M. le

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The enclosed trailer was brought in by another location and it had an awful smell like something was dead i had to was the inside with a hose and cleaning products ive used uhaul my times over the years this was the first

Alan H. le

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salesperson was very helpful.

Donald Z. le

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From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Stacy K. le

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A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Kadadren H. le

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I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Jayme C. le

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Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Denise S. le

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Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Michele b. le

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U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Cheryl J. le

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Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Timothy R. le

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You guys were wonderful. God Bless

Rebecca H. le

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Excellent service

javier l. le

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Thanks for everything Theresa

Tyler F. le

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Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Johnnie J. le

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Very satisfied with their service and facilities.

gayle w. le

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The worker was great, she was very helpful

Selise M. le

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Very Efficient

Tyler F. le

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Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Neva P. le

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The attendant was fast and friendly. The facilities were clean and easy to navigate.

amy s. le

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Awesome place ! Would use again

ryan c. le

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I moved out early do I get a partial refund other than that great service

Matt O. le

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Very helpful staff!

Timothy R. le

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Every thing was very good, great staff

Mark C. le

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Love these people! Theresa & Lora are awesome!

mike s. le

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If needed I will be back..... thank you

tammy s. le

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Amber was awesome to work with. She should be praised for her excellent customer service !!!

Roger H. le

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Very helpful staff willing to assist

brian w. le

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Great customer service

Jahata R. le

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Will surely use this Uhall and recommened to my friend!

ALEXIA C. le

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Best service I’ve ever received in regards to moving/storage.

Edward C. le

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Clean with easy access. Staff extremely helpful. Pleasant experience

Jonathan S. le

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Great service, easy to use, clean, and secure.

amar k. le

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Good

Paul L. le

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After a very long trip these folks were great. Very clean and well run facility .

melissa t. le

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The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

Chelsea M. le

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Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Larry S. le

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Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Andrea A. le

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A+