The staff was friendly and very helpful upon arrival. Made my stop quick and easy. No issues at all. Thank you.Joshua B.
Customer Reviews for U-Haul Moving & Storage of West Utica
Pour nous contacter
Utica, NY 13502
(Old Dunlop Factory)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendlySusan F. | Premières impressions
Le client n'a pas laissé de commentaire.SUSAN F.
The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.Heidi C. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONYJ R.
Le client n'a pas laissé de commentaire.Heidi D. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY R.
Courtney was alway amazing and quick to respond. She was a delightful person to deal with.Genaro H. | Expérience générale
My key broke in the lock after less then a month of use and the employees would not exchange it fir a new one.ISOBEL B.
Really not much. I returned the truck early in the morning and there was only one person working there but he was out checking on the truck so I had to wait a bit till I got signed out. Really not a problem I was not in a hurry.CHRISTOPHERD A.
Staff never there when needed or answering phonesanthony C. | Expérience générale
Keep doing everything you're doing now! Everyone is friendly and considerate. The customer comes first. Your location is very clean! No other location or similar service provider has your professionalism. Thank you?Maisa Y.
Great jobSAMUEL S.
Thank you! Our 'treasures' were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++mary jo b. | Expérience générale
Service man was pleasant, expedient, and helpful.Alex B.
*🚀 *good*job*!*🚀*Genevieve W. | Expérience générale
Class operation - no complaints.Lucas B.
Only complaint was having to remove extras from on line ordering. For example boxes, blankets, packing supplies. That got a little frustrating. However the staff member working was fantastic. Lucky to have a employee like that these days.Stephen V.
Le client n'a pas laissé de commentaire.ANDREW V.
Everything was quick and easy. Thank you kindly very grateful. Have a blessed day.Joseph I.
Le client n'a pas laissé de commentaire.ERIC F.
Was charged for an extra day even though it was dropped off on the day it was due. Seems the Uhaul affiliates aren't very ethical..Andrew C.
It was Quick and easy. Best uhaul experience I've had.MICHAEL F.
Everything went smooth from start to finish. Merci.Kari L.
Truck was ready to go when I arrived and it was spotless the employees at this facility do impeccable work and are very kind and considerate of my time frame thank you for your help and making it a quick and easy rental transactionLuke O.
Employee was friendly n helpful. Very good experienceSTEVEN M.
Le client n'a pas laissé de commentaire.Sonya H. | Premières impressions
Le client n'a pas laissé de commentaire.SHAKIA W.
Le client n'a pas laissé de commentaire.ANTHONY G.
Needs humidity control. I haul boxes collapsed from moisture and items brokeAlbert R. | Expérience générale
2 beds were ruined and all the clothes me and my family ownedlawanda g. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAELA S.
Le client n'a pas laissé de commentaire.RAMAN I.
The nan who was working had such great customer service thank youSELENA W.
Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.william l. | Premières impressions
I recommend that when you rent something check your mileage and make sure they give you the truck that you paid for I rented a truck with 10 000 miles on it when my truck was only 8 200 $miles on it and it had to use a major credit card because it was a small truck then I was told I had to wait outside in the dark in a city I have never been in.. they could have let me wait inside 10-15 minutes before my ride come to get me I froze , my ride got lost and I ended up being outside for over an hour scaredLISAL K.
Le client n'a pas laissé de commentaire.Latoya B. | Expérience générale
Le client n'a pas laissé de commentaire.Wildaly C. | Premières impressions
Le client n'a pas laissé de commentaire.briana m. | Expérience générale
Le client n'a pas laissé de commentaire.jackie S.
Le client n'a pas laissé de commentaire.Elizabeth M.
The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!Maisa Y. | Expérience générale
Le client n'a pas laissé de commentaire.Jill V. | Expérience générale
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.millisa r. | Expérience générale
Le client n'a pas laissé de commentaire.EDIN O.
Le client n'a pas laissé de commentaire.LILYVIOLET RUTHA M.
Great serviceJACKLUIS O.
Staff extra efficient and hospitable!edward k. | Expérience générale
This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.JAMES R. | Expérience générale
Friendly staff and convenient location!LAURIESUSAN J.
Everything was fantastic. Clean and super comfortable seats.GERALDA N.
Le client n'a pas laissé de commentaire.Nancy B. | Expérience générale
Poor customer serviceINPONE D.
Le client n'a pas laissé de commentaire.DAVE B.
Le client n'a pas laissé de commentaire.NEVAJANE P.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.ALIMURAD SARHAN A.
Le client n'a pas laissé de commentaire.Allyn S. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIPPATRICK P.
The only issue was I scheduled this installation online and there was a issue with parts. The person said there has been an issue with online orders. I would suggest reviewing online orders before the date of service and inform costumers of any issues before they drive to the appointment.Dennis M B.
Wish the hours were at least until 6 pm weekdays.Lynda M. | Premières impressions
Le client n'a pas laissé de commentaire.CARLA C.
When I went to pay my bill the young lady took almost 15 minutes on the computer I am very upset that whoever checked me out put the insurance on the truck for 14,95 $ I did not nor was I asked if I wanted it they just put it there I thought that was very disrespectful I asked the woman to take it off and give me my money back but she said she couldn't I rent from you at least once or twice a week but this was a totally bad experience first of my storage unit is at LamondPl. in Utica and that's where I rent my truck I was informed the day before to pick up on the oriskany Boulevard because they didn't have a truck for me which meant that I had to drive back-and-forth to go to my storage unit at lamound place I would appreciate my money back for something that I didn't ask for thank you for your timeFRANK M R.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.DUSTINJ G.
Le client n'a pas laissé de commentaire.Marjorie S.
Le client n'a pas laissé de commentaire.GERALD H.
Seamless move, staff was very friendlyCarla C.
Although, the rule of thumb is the customer first absolute BULLSHIT with U-Haul! Sometimes moving gets to be a bit rough and time passes quickly I rented a van that needed to be back by 2pm or I would be charged another day....with that said I was 10 minutes late and could not clean the cargo so I was charged 104,00 $ no WARNING!! THEREFORE I WILL NEVER RENT FROM UHAUL AGAIN!!!BERNARDBELGIUM G.
Le client n'a pas laissé de commentaire.ralph b. | Premières impressions
Le client n'a pas laissé de commentaire.Frank Y.
Professional, fast, service, vehicle was as new as I have ever seen (Nice). Recommend this uhaul facilty to everyone.ZACHARY P.
Le client n'a pas laissé de commentaire.Tim T.
Long wait to pickup and drop off equipment, customer service representative did not fully explain things which lead to confusion at drop offJames C.
Primarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.JOSEPH H. | Expérience générale
The app is TERRIBLE when trying to do a mobile phone pick up. I ALWAYS have to go inside to complete the transaction. The app is fine with making a reservation, though.JASONPATRICK B.
The only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.MARKJOSEPH M.
Le client n'a pas laissé de commentaire.GLORIA M.
Le client n'a pas laissé de commentaire.ann c. | Premières impressions
Le client n'a pas laissé de commentaire.RICARDO T. | Premières impressions
Le client n'a pas laissé de commentaire.KENNETH A.
Great service and facility!HENRY B. | Expérience générale
Le client n'a pas laissé de commentaire.Eric W. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY W.
The staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!Renee S. | Expérience générale
Dear U-Haul, I am clarifying a few things. I came with a driver today. I am the one who chose to rent the trailer, who needed the service, who made the reservation, who showed up in person. My driver drove for me. It was my choice, my need, my business, and I paid for it. That I made clear in all the communications that transpired, from the initial phone call for the reservation to being in person at the West Utica U-Haul desk. Please reissue another receipt for my records. Also, I was repeatedly addressed as 'Dear' by the employee filling out the contract on the computer.when he asked for the necessary information. And this kind of behavior is consistent with the automatic assumption that Mr. Hastings is the customer and that his name should be on the contract/receipt. Please fix all of it. Thank you. Barbara Fillips firstname.lastname@example.org 315-292-2121TERRILL H.
Le client n'a pas laissé de commentaire.CHARLESR T.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Heather B.
Le client n'a pas laissé de commentaire.Lorraine R. | Expérience générale
Even though the site was open, check-in through the uhaul website was not permitted to begin prior to 9 AM when my rental period began. This took 20 minutes and ate into the time that I was supposed to have the van available to me, which I'm sure is intentional. Checking in through the website was a pain, with numerous pages to have to go through. I had to view little pictures on my phone to see if they matched up to the images of the van in front of me. Even though I selected self check out I still then had to go in and work with an associate so I'm not sure what the point of that process was. The associate took my phone out of my hand and begin pressing buttons and agreeing to things on the uhaul website that I did not view. The van I was given was not the van that I selected to rent through the website.Colleen M.
Le client n'a pas laissé de commentaire.Lorraine R.
I had an issue and management did what was necessary to rectify the situation.Maisa Y. | Premières impressions
When we picked up the uhaul we were told that if we returned the equip., before the contract ended on 9/23 our credit card would subtract those charges. When we returned the equip. on 9/18 we were told it was a set charge. Not very happy about this/what a scam.tony L.
While moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaulRebecca U. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERTWILLIAM D.
The gentleman I dropped my rentals off to was very professionalAngela P.
Le client n'a pas laissé de commentaire.veronica P.
Le client n'a pas laissé de commentaire.WILLIAM G C. | Expérience générale
Can't think of on thing.FRANK A M.
Le client n'a pas laissé de commentaire.Felix O.
Le client n'a pas laissé de commentaire.RICHARDL III G.
Everything wad excellent. Good job done in less time than expectedKenneth L.
Le client n'a pas laissé de commentaire.Jerry W.
When specifying that of the add on items aren't used a refund would be issued. I shouldn't get charged for the items if they were never even opened.SHAVONNA B.
Le client n'a pas laissé de commentaire.JOSEPH C.
Great customer service! Friendly and helpful! I have used this location before and will again, this staff really takes care of it's customers!!!MELINDA I.
Keep up the work being done.DARRYL T S.
Le client n'a pas laissé de commentaire.Sheila R.
Le client n'a pas laissé de commentaire.Omotola B.
Your business model is the epitome of neoliberal retail. The up selling on the website is irritating, for a 19,95 $ rental the insurance is 20 $with a 150 $deductible?! Corporate pick pockets! The self-check-in did not work - I had to stand in a long, slow line anyhow. The line was slow because all the agents were wrestling with a buggy inefficient computer system. I do give the agent who waited on me credit, she was pleasant when she informed my the self-check-in app stored none of my information. Though she up-sold me on more insurance to which I said yes just to get out of there because I had been there so long. When I told her there was a personal vehicle parked in front of the rental van, she pleasantly told me she did not know what to tell me. Your gas fee 4,75 $/gal is theft, of course I replace the gas myself. The â€œYou dent it You payâ€ stickers on the wheel wells were obnoxious. Maintain your equipment. The small community organization in which I direct will hire a private person with a truck for 50 $for the five hours and ten miles we required in the future.RICHARDHENRY JR M.
Le client n'a pas laissé de commentaire.Carlie P.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Natasha C. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara G.
Le client n'a pas laissé de commentaire.Alice L. | Expérience générale
Le client n'a pas laissé de commentaire.shari A. | Premières impressions
nothing truck drove excellentmichael B.
Le client n'a pas laissé de commentaire.Tammie Y. | Expérience générale
I won't recommend ANY Uhaul location. We were given an estimate at another location - they cancelled SEVERAL times with no notice and when finally scheduled - it was at another location. When we picked up the car with the installed bitch - the price had gone up 125 $!! They said we were quoted wrong by the previous location. We were never given an updated estimate and had no heads up for change in price. Uhaul used to be a great company- will no longer be doing business with you.Linda T.
Le client n'a pas laissé de commentaire.Renee S. | Premières impressions
Le client n'a pas laissé de commentaire.berrnard V.
Originally I made my appointment 3 weeks in advance for a Wednesday at noon I showed up on Wednesday and they told me that my hitch never arrived. I didn't even get a call or an email to inform me before I made the trip out. They pushed it back to Friday at 9 AM I told them that I had to work Friday at noon and they told me that it should only take two hours. I dropped my car off Friday at 9 AM I showed up at 11:30 and my car was not even moved. Finally at 4:30 PM I got a call telling me that my car was done. After paying for everything but making the appointment I got a random 10 $charge. Once looking at my car I noticed that the wiring was not even ran down to the hitch just sitting in the back of the car. I would never go back to U-Haul.John O.
Le client n'a pas laissé de commentaire.thomas P.
Le client n'a pas laissé de commentaire.JEFFREY T M.
Nice using 🇺🇸 u-haul..have a rewarding day!Michael Y. | Premières impressions
Oh great service fast and friendly. I rented a U-Haul for 24 hours and I only needed it for two hours so I dropped it off so you guys could rent it out again. Keep up the good work.TIMOTHY S.
Le client n'a pas laissé de commentaire.WILLIAMN JR B.
The employees were very friendly.Belinda L.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.DAVIDALAN T.
Le client n'a pas laissé de commentaire.Todd D.
I did reservation online for mobile pick up and after all info was given it was pointless had to do all over when picking up. So mobile pick up makes no sence.NOEL S.
Great experience! First time I've ever rented a uhaul and drove one! The truck was so clean it looked new. Easy to drive, pick up and return was easy. I had to change the time of my rental the night before and was very pleased that I was able to do so!Kathy K.
Le client n'a pas laissé de commentaire.LYNDA M S.
Le client n'a pas laissé de commentaire.Whitney B. | Premières impressions
Le client n'a pas laissé de commentaire.Aleksei G. | Premières impressions
The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don't carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.Kathryn H. | Online Move In
Le client n'a pas laissé de commentaire.Vincent F. | Premières impressions
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTIN H. | Premières impressions
Move in process was easy the only thing I would have changed is the process of opening the door when reps aren't available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key padsSage Q. | Online Move In
THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.Mary W. | Premières impressions
Le client n'a pas laissé de commentaire.Adrian E. | Premières impressions
Le client n'a pas laissé de commentaire.Taniequah A. | Premières impressions
Great to do business with!!!west u. | Premières impressions
I had a reservation, came early, upgraded truck and everything was great. Great job done by allCARRIEE W. | Premières impressions
Exceptional service and facility. Very pleased you are so close and offer this service.JAMES R. | Premières impressions
Le client n'a pas laissé de commentaire.Andrian C. | Premières impressions
Le client n'a pas laissé de commentaire.Chimhwi B. | Premières impressions
I need help with disarming my locker and I cannot get an employee on the phone.Jennifer S. | Online Move In
Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.Tammie Y. | Premières impressions
Le client n'a pas laissé de commentaire.Dominick C. | Premières impressions
A little expensive for the areaGaurav P. | Online Move In
Staff very helpful and friendlydamaris m. | Premières impressions
Le client n'a pas laissé de commentaire.Bill H. | Premières impressions
The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.frances r. | Premières impressions
Le client n'a pas laissé de commentaire.barbara m. | Premières impressions
Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.cathrine c. | Premières impressions
Thanks for everything Theresajavier l. | Premières impressions
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