One of the best experiences I have witnessed with customer service!Marcus M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of West Wichita
Pour nous contacter
Wichita, KS 67209
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Gregory Y.
Le client n'a pas laissé de commentaire.Mike B. | Expérience générale
Le client n'a pas laissé de commentaire.larry F.
Truck smelled like smoke on the inside when rented and exterior was dirty.Ren S.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.david s. | Expérience générale
Everything went smoothly. The return process was especially easy and well set up.Kevin S.
Great people!!vickie b. | Expérience générale
Le client n'a pas laissé de commentaire.ROGER M.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Gino D.
Our experience with this U-Haul was excellent. Amanda was extremely friendly and helpful, as were all the staff, with all our needs. We used 2 spots, an RV spot and a unit while we were waiting on our house to be built. The facility was always clean convinient and well kept. Thank you for working with us and making our experience a positive one.Blaine S. | Expérience générale
Le client n'a pas laissé de commentaire.judy m. | Expérience générale
Le client n'a pas laissé de commentaire.Justin V.
Le client n'a pas laissé de commentaire.Jacob P.
Excellent staff and very understandingJacob P.
The truck was ready & warmed up for us upon our 9am pu (7 degrees out), all 3 employees @ the West Kellogg new location were upbeat & professional explaining everything on the contract & services. I didn't realize the store carried all those handy items needed for a move. Thanks for the great customer service on a frigid Sunday. I hope all 3 gentlemen get acknowledge for a job well done.MARIO N.
very clean establishment.RAY M.
Unit could've been much cleaner. They need to be swept and/or vacuumed before the next renter. I noticed the corners were especially dirty.CASSIDY JOLINE C. | Expérience générale
Le client n'a pas laissé de commentaire.Twila B.
Le client n'a pas laissé de commentaire.Sherrie P.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.BRENT D.
Keep doing what you're doing. Great staff!JOHN C.
Le client n'a pas laissé de commentaire.Sargent B.
Le client n'a pas laissé de commentaire.Jack B.
Le client n'a pas laissé de commentaire.Jack B.
Le client n'a pas laissé de commentaire.brad R.
Le client n'a pas laissé de commentaire.CARL Z.
Le client n'a pas laissé de commentaire.Ryan R.
My sister is the one that emptied out the locker they told her that the lock belonged to them but it did not belong to me so they took my locklynet r. | Expérience générale
Implementing cruise control on all vehicles would be a huge improvement to the experience of renting a U-Haul.GREGORY JAMES H.
Stop charging expensive prices per mileage it's rip off system..I will post my concerns to Social media to hear the public reaction about my experience at u haul...but I could guarantee you this...I will never rent from you u haul again...it's to priceyMARCUS P.
Le client n'a pas laissé de commentaire.Edgar O.
Friendly helpful staffStephen N.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.ANTONIO M.
The general manager was awesome with helping us and made sure we had everything we needed.Richard W. | Expérience générale
Le client n'a pas laissé de commentaire.diana g. | Expérience générale
Gas tank didn't read what they said it should. They tried to fix in the system but i just had to accept it being mis- labeled. Could have been the difference in $40-50 in fuelMichael K.
Le client n'a pas laissé de commentaire.Sarah K. | Expérience générale
Everything was greatThomas H.
Le client n'a pas laissé de commentaire.James B.
The staff worked hard to locate a key that would actually start the vehicle I had rented. Took less than 30 minutes to find one. Could have been much worse. I would definitely rent here again.Lois F.
We rented 5 units for 4 months as we moved into a home that required much renovation. Amanda and her staff were always kind and helpful. We would highly recommend using that storage unit to anyone.Dan A. | Expérience générale
Le client n'a pas laissé de commentaire.Bo W.
The woman was very helpful and explained everything. Answered all my questions and we were good to go.Casey C.
Le client n'a pas laissé de commentaire.Jerry S.
Nother needs improvement. Great jobFloyd W.
Le client n'a pas laissé de commentaire.Keith N.
Well staffed and very friendly and helpfulJohn C. | Premières impressions
Elevator kept moving up and down even after the doors opened causing various items of ours to fall over and get damaged. The app wasn't working so we couldn't return the truck, got charged for bringing it back after hours, and got charged for an additional day (additional charges were later reversed except for the extra days rental of the utility dolly). Rented a 20ft truck and was given a free storage unit only to discover that the free unit was 7x10x11 and wouldn't hold all of our belongings. The following day received message warning about potential future charges being assessed due to not putting all of their courtesy carts back in the holding area before leaving. All and all I'm over the whole experience and won't ever use them again.Leann M. | Premières impressions
Got in and out very quickly. The staff was very helpful and made everything easy. Drop-off only took a couple minutes. I had a very good experience with this location.Kenneth S.
Excellent service.DEVERICK A.
Le client n'a pas laissé de commentaire.William R.
Make sure you give the pass code info for the storage unit to the customer BEFORE they leave the location after finalizing & paying for everything. Even more importantly... Use common sense!!!! If your customer is renting a 20 ft truck they will need a storage unit big enough to hold all of those same contents. A 7 x 10 x 11 will NOT be big enough AT ALL!!!!!! Another thing, even if it is after you are off work watch and control your children. It is not okay for a child that is at most maybe 6 years old to wander the property without a parent in sight. The child kept going into the back of the truck, touching our breakables, and trying to "help" after we repeatedly asked him to stay out of the truck and not to touch things. He did not listen to us at all and when my husband tried to get him to stop the child began yelling that my husband was a "Bad Man". None of this is okay at all. The truck we were given didn't even have a lock on the exterior of the driver's side door, the elevators kept malfunctioning during move in causing several items to fall over because it would not stop readjusting up and down about an inch with abrupt stops (we haven't opened any boxes yet to determine if anything was damaged or broken as a result yet). Overall it was the worst experience I have ever had for truck & storage unit rental. I highly doubt I will ever use this company again in the future. Oh, and... the app wasn't working so I couldn't "return" the truck because it was after hours. I parked it and put the keys in the drop box and discovered the following morning that they charged me an additional fee for after hours drop off and an additional days rental. As soon as I saw the charges on my bank account I called the store and the employee I spoke reversed the additional charges and was amazing, but it takes more than that to keep my business. I am counting the seconds until I can get my stuff out of there and into my new home without using a uhaul anything.Leann M.
Next time I will use the online check-in to see if it will speed up the checkout process. It would be faster to just use the card and showing ID instead of having to run it. Dropping off the trailer was super fast and efficient, nothing to change their other than to have maybe a second or third bay to pull into as the only one was blocked by a trailer.James N.
Great customer serviceskhoa N.
Le client n'a pas laissé de commentaire.Trenton M.
Best location in Wichita Kansas!Kathy R.
Branola was exceptional to work with. She was an excellent communicator, professional in every regard and made my move less stressful!Nancy M.
Great people, great service. Best place in Wichita for your rental needs.JIM M.
Top shelf service.CHRISTOPHER H. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.Karen D.
The tow dolly rented to us should never have been sent out. There was a bolt missing on the bracket for the tire hold down strap that I had to replace and the other bolt was about to fall out. One fender was broken up and rubbing on a tire. The rubber damper in front of the tongue pivot point was binding so badly it kept the tire carrier part from lining up properly and we wasted a lot of time on our long trip trying to determine if this could be a problem and we might lose the car we were hauling. I've always had good luck with Uhaul in the past but this was a frightening experience. We were constantly worried we might lose the vehicle on a busy interstate highway. When I dropped it off at the Corpus Christi location they told me their facility would NEVER rent out a dolly in such poor and dangerous condition.STEPHEN L.
Le client n'a pas laissé de commentaire.Dale W.
Le client n'a pas laissé de commentaire.Daniel J.
I was in an emergency move-out situation due to domestic violence. All of the staff was calm and extremely helpful.Sarah K. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Subhabrata B.
Quick & professional service. I will continue bring my business to UHAUL! Job well done! 11/12/2021Darrell L.
Le client n'a pas laissé de commentaire.Derek C.
Le client n'a pas laissé de commentaire.PATRICIA R.
Every time we rent a trailer, the process takes forever. We just want to roll in and go. But we have to answer 900 questions about moving pads and insurance that we already declined online and it's a pain. It's that way at all the locations that we rent from.Scott C.
Location setup was a little confusing. Personnel had differing instruction. We were charged for some gas even though we had put gas back in the tank. We were off by slightly over a gallon, even though the gauge said about 3/4 ... If the reader is so exact when the vehicle is returned, then the vehicle needs to have an exact reader inside. Or the company policy should provide a buffer rangeTODD N.
Every Thing and everyone was Great.Kerry T.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Ashley R.
Would have given 5 stars but price is a little too high.Tommy K. | Premières impressions
Le client n'a pas laissé de commentaire.Jon J.
When I call the Uhaul number, they cannot find this location and want to send me to MaizeJORGE R.
Location was busy upon truck return and we did not get a paper or email receipt.Tyler M.
Give the lady in the front desk a raise she was wondering!!!!!!!!Antonio R.
I was not told about a gas surcharge when I returned the truck. I drove the truck 9 miles and used a 1/16th of a tank. They told me if I didn't bring the truck back with the same amount of gas as when I rented it I would be charged 5,5 per gallon. Although that seems high I would have been okay with that fee if they would have disclosed that to me, which they didn't. For this reason I took a star off of my review.Stephen M.
Great place and great people. A pleasure doing business here. I highly recommend this facility and the staff.JIM M. | Expérience générale
Le client n'a pas laissé de commentaire.Jenna W.
Le client n'a pas laissé de commentaire.BRUCE P.
Le client n'a pas laissé de commentaire.Nicolas P.
Le client n'a pas laissé de commentaire.Catherine S.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Timothy V.
Le client n'a pas laissé de commentaire.Amy H.
The best storage experience I have ever had. I have rented a few unit throughout the year's to help people out with places to store their things. Nicest, cleanest and most secure storage facility I have ever see. Thank you all.Ronald H. | Premières impressions
Great deals on trucks, trailers and storage units. Lifetime customer..Ronald H.
Super friendly, efficient, and organized. The gentleman who checked the equipment back in was especially friendly! I am very grateful to him for letting me just prattle on and on while he was doing his work. I had needed the equipment to move furniture after the sudden death of a loved one, and I'm very thankful for his kindness.Sarah K.
Le client n'a pas laissé de commentaire.TIM A.
Drop location in Wichita was excellent, friendly, helpful, efficient customer service.THOMAS P.
Le client n'a pas laissé de commentaire.Melinda M.
Le client n'a pas laissé de commentaire.Jonathan K.
Make sure you have all the equipment that is needed by the customer, ready and listed so the renter doesn't have to call and correct the info!WAYNE LAWSON B.
Le client n'a pas laissé de commentaire.Nicholas T.
Le client n'a pas laissé de commentaire.Benjamin M.
All aspects were courteous, professional and fast. Excellent!denny W.
Le client n'a pas laissé de commentaire.charles F.
When turning the trailer in I asked about the price adjustment mentioned at pick up and was advised there were no adjustments on cross country rentals. I understand reasons for not adjusting the trailer rental price but do not understand why the insurance wasn't adjusted since only 2 of the 4 days had been used. Most insurances are based on days used. Why not yours????WILLIAM F.
Le client n'a pas laissé de commentaire.OLINDA L.
Ended up being too much more than $29 a dayMarlene W.
Le client n'a pas laissé de commentaire.Tracy S.
Le client n'a pas laissé de commentaire.Scott P.
Customer service was outstanding!Harold W.
I enjoyed my experience with renting the truck from this location. The customer service here is good.Walter T.
I would like to see better maintenance done on the u-haul trucks. I had a lot of vibration in the steering and driving at 65mph the engine seemed like it was screaming. Newer trucks with better overdrive would be best. Would help save on fuel cost too.Shawn L.
Le client n'a pas laissé de commentaire.erin A.
Amanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.Gregory M. | Premières impressions
Le client n'a pas laissé de commentaire.Debbie R.
Le client n'a pas laissé de commentaire.WILLIAM H. | Premières impressions
Everyone very courteous. Thanksnadyne f. | Premières impressions
Le client n'a pas laissé de commentaire.Veronica G. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Amanda at the storage facility ? in Wichita went above and beyond the service I I expected to receive , in my opinion she deserves a 5 star rating Thanks U-HaulDavid D. | Premières impressions
Le client n'a pas laissé de commentaire.robert g. | Premières impressions
I wish the facility had 24-hour access vs 5 AM to 10PMJamin J. | Online Move In
Best service and helpfulness I have come across in yearsJIM M. | Premières impressions
Le client n'a pas laissé de commentaire.ryan R. | Premières impressions
Le client n'a pas laissé de commentaire.Ruby G. | Premières impressions
Great service.Donyail S. | Premières impressions
The equipment was great. Chadd's Auto went above and beyond.pat n. | Premières impressions
Great staff, gave great details on how everything works!Jared G. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald S. | Premières impressions
Le client n'a pas laissé de commentaire.Steven D. | Online Move In
Everyone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!louis t. | Premières impressions
Le client n'a pas laissé de commentaire.Blaine S. | Premières impressions
The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.jacob N. | Premières impressions
Le client n'a pas laissé de commentaire.Bobby R. | Premières impressions
Le client n'a pas laissé de commentaire.Susie J. | Premières impressions
The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.PETER G. | Premières impressions
Le client n'a pas laissé de commentaire.Randy S. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn W. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia C. | Premières impressions
The staff was friendly, courteous and extremely helpful.Thomas S. | Premières impressions
Le client n'a pas laissé de commentaire.MARCUS A. | Premières impressions
Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!Wolf Z. | Premières impressions
Amanda’s professionalism helped make the entire Sign up and move in experience problem free.robert g. | Premières impressions
Everyone was helpful and it was simple to rent the storage space.michael c. | Premières impressions
Waiting for key card/remote entry control for parking area.ralph r. | Premières impressions
AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESSEdward C. | Premières impressions
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