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Darian M. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of West Wichita
Testimonials From Recent Customers
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There is terrific customer support and good pricing.
James C.Staff was outstanding!! Took care of me promptly upon equipment rental and again at equipment return. Great service!!
DANIEL A.Thank You, Thank you, THANK YOU!!!!
Arther B.Over all the experience was great! Got in and out quickly, on time, and no unpleasant surprises. The motorcycle trailer was clean, well maintained, had good tires, nothing remotely negative to say.
Terrence T.Amanda is amazing! Very helpful, quick and efficient!
Shawn M. | Premières impressionsThe service was great, no issues whatsoever. All employees were very helpful and polite. Answered any and all questions we had.
Kenneth G.getting in after hours was tricky. We did get someone to help eventually
Stephanie E. | Expérience généraleInstaller was very well versed and it did not take her long! Great job!
john T.The service agent was very helpful once it was my turn, but the customer before me just seemed to want to talk and talk, giving her whole life's story. I was paying for help in moving and needed to get to it. People need to be mindful that there is a time and place for idle chit-chat but not at a busy place with people waiting in line.
carl A.I love using this u haul location. 2nd time I have used it and nothing but good customer service. Will definitely use them again!!
Jeremy G.Good job
Jad W. | Premières impressionsWe have nothing to add. We were fully satisfied with the equipment and the employees who helped us. They were friendly and helpful.
david S.Great service from professionals.
Stephen S.Can I get a copy or a total for my rental please l , there were computer issues when I dropped it off .
Kevin H.The checkin paperwork was not up to date showing my new checkin day. Had to go in to finish the checkin. Didn't have a chance to fill with gas so paid the over priced fuel sur-charge. It is very concerning that YOU charged me tax for the exorbitant fuel charge, you don't need to charge double taxes. I paid and extra 7+dollars for this over charge. Bad business practice in my opinion. make it a service fee but don't tax taxes.
donnie G.Battery kept dying on the truck. Got it jump started and the tech had to ultimately get the truck a new battery. Wait was a long time but we were in Winfield ks so I understand.
Jeffrey P.The late fee is exorbitant.
TABATHA B. | Expérience généraleI did not get my receipt via email like I was told I would.
Brian S.The staff and management were so helpful and kind to work with.. these days.. it's almost a guarantee when u deal with services all you get are “robots†who barely look u in the eye when they respond to you. Your staff was entirely the opposite. Warm, friendly, knowledgeable and amazing helpful. It was the best part of what was otherwise a very stressful move!
MICHAEL P.I am very pleased
Charles M.Service was great and quick. The representatives were helpful and friendly!
Ozell L.You guys were amazing and very helpful
Amber J. | Premières impressionsThe staff was very helpful and they were nice.
Denise R. | Premières impressionsJames the manager was fantastic!!! I will continue to bring my business to him
Erika K.Young man JAMES-is an excellent employee and person! he is always cheerful, helpful and seems to enjoy interacting with customers to make their rental go smoothly! Keep him! promote him! Teach others to be like him!
melanie T.I ordered the wrong size if trailer, staff was very friendly and understanding. They were able to get us the correct one and helped send us on our way.
Clara W.Waited in building alone 5 minutes before an associate came to greet me or help me at the counter. Associate did not hook up safety brake cable.
LARRY J.i would ordinarily raye them excellent, and have in the passed! however this last time was took lots of time to check out the truck even though we had reservations ahead of time! otherwise, we love uhaul, especially this one!
melanie t. | Premières impressionsOne of the best experiences using U-Haul!!! Very friendly, helpful staff!! We made several changes to our pick up/drop off schedule and the staff was super friendly and understanding. Will definitely use them again!
Cynda C.Ensure that when the trailer is dropped off and customer is told they are checked in, that they truly are. I received a phone call the following day asking when I would be turning the trailer in. I'm assuming they found the footage on the camera because I haven't received any notice otherwise. Overall, good service and fast in and out. Would definitely use this location again.
MICHAEL B.Excellent check experience. Customer service was nice both with check in and check out process. Asked me if there was any problems while I had the truck. This is my second time renting from them and will rent from them in the future.
Jennifer D.The location at 600 Holland Street was excellent. The east Pawnee location I would rate 1 star as the employees lied and were no help.
Max G.Everything was wonderful from the woman Cheyenne who took the call, and helped us when we arrived. It was a very easy and fast process. Also when I called to extend a day over a phone and take care of payment. Overall customer service was a 10. My only issue would be that the remaining balance was unexpectedly incredibly high. I'm not sure why it was, or is I should say because I still owe it, and I intend to pay it after the first of the year. Price overall for time and miles used was not beneficial in the end. Merci.
jennifer D.Everything was done great
Alan H.The young man that helped me in the morning when we picked up was extremely friendly and knowledgeable. My husband dropped the trailer off and he didn't have any complaints issues and was in and out within a few minutes.
Jerry W.Keepup
Andrew R.The staff is EXCELLENT!!!! They are welcoming, polite, helpful and just amazing! I admit years ago I had a very negative view of UHaul, but this site and staff have completely turned it around and I think UHaul is excellent. This staff went above and beyond to be helpful.
Cynthia D. | Expérience généraleHidden charges, a $19 for a rental then a mandatory insurance and gas fees. That's how my $19 rental for less then twenty four hours and under thirty miles turns into an $70 rental. Not very transparent on the only 19 rental.
Sean J.The check in staff and the manager were amazing to work with. We were happy at every point. Would definitely enjoy coming back here again.
Jarad B.Need to check and maintain equipment, specifically car dollies. I had difficulty releasing strap ratchets. Need maintain/ lubrication.
Tom P.Nothing that I can think of.
CHRISTOPHER T.Pleasure doing business with this location again!
walter R.II wish i had the name of the gal who helped us in the beginning she was amazing.
Karen H.I had my account set up for autopay from day 1, and yet every month (6 straight) I had to come in and make a payment in person because they couldn't get autopay through their brains.
Danette B. | Expérience généraleI was pleased to find a live person answering the phone when I called for a drop off location. Really pleased.
Jess A.Keep up good work.
RONALD F.The manger was so rude. They said that there is something wrong with our vehicle so the light on the 2 wheel equipment doesn't work. And they wanted us to buy a plug converter for them. We tested our car using light screw driver and everything was working but when we used their plug the screwdriver light never worked. We ended up buying a plug from Walmart and everything works great. The U-Haul plug was the problem and the U-Haul team never admit. Even the manger James he said that they r doing us a favor to let us us the U-Haul plug converter. Will never go to this place anymore. So disappointed. I wish there was a zero star â
Abdelhakim A.Uhaul cost me over $700 in items I could not load on my truck or trailer, at least $700 I left for the new owner of my home because it could not fit on the truck and trailer I was stuck with. I do entend to make a call as the trailer blew a tire and brakes causing an unnecessary stay in another hotel where I had to pay for my pets as that was not covered....and then we ran into rain and the truck nor the trailer were sealed so my things were all wet when I unloaded. I am not a happy customer!!!!!!
Vickie B. | Expérience généraleThe running lights did not work and I got pulled over it and luckily was given a warning and not a ticket.
sam G.Under estimated price, which I was not at all happy about! It Also the truck I rented had pop or coffee spilled on the center consol and was a dried sticky mess. So I'm sure the steering wheel was not sanitized either
Cheryl H.The ladies working were wonderful!
James J.Recently moved to Wichita from Houston. I've found U-Haul here is much more responsive and friendly than locations in Houston and Sugar Land TX. Bad experiences in the Houston area.
Tom P.The girl was very helpful.. she was great. The only bad thing I couldnt get into my unit because i didnt have a knife or scissors on me. So I have no idea what it looks like until tonight when I can bring a knife to open the door.
JULIE S. | Premières impressionsThe crew was very understanding and helpful. I would recommend them for further rentals
andy K.Aside from the storage unit mix up everything was great. Amanda corrected the situation immediately. The staff on 10/30 were easy to work with and very polite, made the whole process smooth. I will definitely recommend and use this location next time.
Jessie E. | Expérience généraleVery helpful staff , price is right, would recommend to others.
Sharon S. | Premières impressionsAll were very friendly and professional! I have my storage there!
Pamela c. | Premières impressionsFacility was great. Some staff was helpful. Should not have EVER had to go in 4 times due to not being able to access my unit after hours when I paid for 24hr access. Tried calling the after hours number on the facility for the manager and could not get an answer or a phone call back. Absolutely ridiculous. Due to move out having so many issues with not being able to get in my unit I had to rush to get moved to MN when I would have had a couple days to unload the Uhaul I rented but instead I had about 12hrs! I had to have people move the last of my things out of the unit for me because I could not be there to finish myself unless I wanted to pay for more time with the Uhaul trailer. Worst experience with a storage unit.
BETTY Y. | Expérience généralePicked up truck Dodge City location and it did not have full tank. Had to go fill
Caroline R. | Premières impressionsService was prompt, staff was knowledgeable, and efficient. Facility was clean 5+:stars
Kipp d. | Premières impressionsI like the gently used area for people to leave things and take things if they want. I'm sure many people dump trash there but it is nice for people that use it for its intended purpose.
Michael R. | Premières impressionsVery good customer service and friendly staff.
LORI J. | Expérience généraleThe staff are amazing! Very friendly and willing to help.
ALISON B. | Expérience généraleThe entire staff is super friendly and professional. From when I went in the office to get a storage unit, to when I returned it. Also when I returned a trailer I had rented.
jose m. | Expérience généraleTerrible experience, manager Amanda never returned one call out of 5 attempts
Timothy J. | Expérience généraleY’all are a bad company to use
Quenton J. | Expérience généraleThe staff was super, but instead of getting a 10x20 they gave me 2 -10x10s I have called the manager Amanda Koehn 4 times and left masgs and was told she would call and have heard nothing. I will not be renting again.
Timothy J. | Premières impressionsDidn’t have the unit or the equipment available that i had reserved.
jacob h. | Premières impressionsWe recently moved to Topeka and wish there was a storage place like this there. I am disappointed that we did not receive a refund for the three weeks we will not be using the unit.
SABRINA A. | Expérience généraleIt's an excellent facility, everything is in tip top shape. The only real problem I have is that after a certain hours everything is closed. I think it's 10:00 p.m. You no longer have access to your storage. I prefer 24-hour access because sometimes I can't always get there during daylight hours or in the hours that you have to set. Doesn't seem like to me it would be that much extra for you to have a night person considering all the electronic security that you have you shouldn't have any issues with 24-hour facility.
matthew s. | Premières impressionsI thank u for everything
Rebecca W. | Expérience généraleThe storage facility was easy to move in and out of. We had no issues during the time we had the storage unit. The only thing I would recommend for U-haul overall is the automatic payment system, it never worked for us. I would recommend renting again and would consider it for future storage needs.
jacob N. | Expérience généraleI don’t know where the storage units good but in the rental for trucks was good also
William U. | Expérience généraleEverything is great about the storage. The only thing that would make my experience better is if trucks could load and unload from opposite sides of the building, saving some walking time. Merci!
james n. | Premières impressionsI really appreciate how clean your facility is.
Matthew D. | Premières impressionsI think the prices are overly priced.
Kimberly K. | Expérience généraleOne of the best experiences I have witnessed with customer service!
Marcus M. | Expérience généraleGreat people!!
vickie b. | Expérience généraleOur experience with this U-Haul was excellent. Amanda was extremely friendly and helpful, as were all the staff, with all our needs. We used 2 spots, an RV spot and a unit while we were waiting on our house to be built. The facility was always clean convinient and well kept. Thank you for working with us and making our experience a positive one.
Blaine S. | Expérience généraleUnit could've been much cleaner. They need to be swept and/or vacuumed before the next renter. I noticed the corners were especially dirty.
CASSIDY JOLINE C. | Expérience généraleMy sister is the one that emptied out the locker they told her that the lock belonged to them but it did not belong to me so they took my lock
lynet r. | Expérience généraleThe general manager was awesome with helping us and made sure we had everything we needed.
Richard W. | Expérience généraleWe rented 5 units for 4 months as we moved into a home that required much renovation. Amanda and her staff were always kind and helpful. We would highly recommend using that storage unit to anyone.
Dan A. | Expérience généraleWell staffed and very friendly and helpful
John C. | Premières impressionsElevator kept moving up and down even after the doors opened causing various items of ours to fall over and get damaged. The app wasn't working so we couldn't return the truck, got charged for bringing it back after hours, and got charged for an additional day (additional charges were later reversed except for the extra days rental of the utility dolly). Rented a 20ft truck and was given a free storage unit only to discover that the free unit was 7x10x11 and wouldn't hold all of our belongings. The following day received message warning about potential future charges being assessed due to not putting all of their courtesy carts back in the holding area before leaving. All and all I'm over the whole experience and won't ever use them again.
Leann M. | Premières impressionsTop shelf service.
CHRISTOPHER H. | Expérience généraleI was in an emergency move-out situation due to domestic violence. All of the staff was calm and extremely helpful.
Sarah K. | Premières impressionsWould have given 5 stars but price is a little too high.
Tommy K. | Premières impressionsGreat place and great people. A pleasure doing business here. I highly recommend this facility and the staff.
JIM M. | Expérience généraleThe best storage experience I have ever had. I have rented a few unit throughout the year's to help people out with places to store their things. Nicest, cleanest and most secure storage facility I have ever see. Thank you all.
Ronald H. | Premières impressionsAmanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.
Gregory M. | Premières impressionsGreat & professional service. Thank you!
Torrey M. | Expérience généraleVery friendly and helpful staff at this location (W Holland Street in Wichita). I'm usually pleased with u-haul but they were beyond the expectations!!! Excellent services there: for the truck rental, for the units, etc...
Sandra A. | Expérience généraleEveryone very courteous. Thanks
nadyne f. | Premières impressions