Évaluations des clients U-Haul Moving & Storage of Westfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westfield

Cote générale :

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Jacqueline P.
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Tyler assisted me when I picked up and dropped off the truck I rented. He was very nice and helpful. I have told many people about the service I received at the Westfield location.

RICHARD F.
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Le client n'a pas laissé de commentaire.

SAGE F.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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More directions/explanation

Lori H.
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Very pleased with the service and truck..Thank you!

ERIC C.
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Le client n'a pas laissé de commentaire.

ANDREW K.
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The customer service was and always has been outstanding at this location. I have rented from there numerous times and have always had a very good experience. This time however was pretty bad. The truck I rented was horrible. I needed to go from Westfield MA to Covington RI and back. Once I got on the highway I realized that the Front and Steering was so bad that I actually looked for another U Haul dealer on way so I could trade in the truck. No luck. I was stuck. I told the person who I got the truck from to NOT let anyone else rent this truck until they get it fixed. Again, the people at the Westfield location are great. My bad experience had absolutely nothing to do with them.

NORMAND L.
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N/A

SCOTT M.
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Le client n'a pas laissé de commentaire.

VITALIY B.
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Le client n'a pas laissé de commentaire.

HENRI S.
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Le client n'a pas laissé de commentaire.

GIRANNI P.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

ROBERT L.
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Le client n'a pas laissé de commentaire.

STEPHEN G.
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Wonderful experience! They had the trailer I needed, reserved it for me, hooked it up with a smile, and off I went. Same on the return. Pulled in, they asked if it all went well (it did), disconnected it, and I was done. Simple, affordable, friendly.

Gary V. | Expérience générale |
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Jarome is a great manager.

DOUGLAS D.
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Computers were very slow. Should not be the case in this technological world.

DIANE S.
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Great friendly service

Jessica B.
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are is a tight squeeze for all the equipment (outside not the building). other than that was good

VIKTOR B.
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Le client n'a pas laissé de commentaire.

SALVATORE A.
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Had a quick run with the van. It was new and clean.

Kyle H.
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The truck was clean and in nice condition. It broke down on us because the starter went bad and I had to get underneath and get the starter unstuck to start it. Shouldn't have to do that. I feel like I deserve some compensation for the trouble. Fortunately for you guys, I saved you a towing charge.

KATHLEEN Z.
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Le client n'a pas laissé de commentaire.

ELISA R.
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Very helpful here. The only issue on this end was that the storage unit that was booked for me was not available. They only had a smaller one. Communication issues when booking trucks accessories for the overall package fell short of my expectation.

MAUREEN M.
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Excellent service! I definitely will use Uhaul's Westfield, MA truck rental services again. Employees were professional and a pleasure to work with!

Elisabeth H. | Expérience générale |
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Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.

Courtney R.
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People extremely friendly and helpful

JOSHUA E.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Le client n'a pas laissé de commentaire.

Ixia H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DOUGLAS P.
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They were extremely helpful with a problem I had with my wiring harness, they fixed the break in the wire so my lights would work on the trailer I rented!

Charles M.
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Le client n'a pas laissé de commentaire.

JEFFREY P.
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Uhaul offers low low rental prices but after you read the bill summary you find the things you get stuck paying for. Environment charge ? REALLY

ROBERT R.
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Le client n'a pas laissé de commentaire.

Charles G.
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First thing....your website is deceiving....I requested an 8:00 am pick up on Sunday sept.20th....could not get the truck till 9:00 when place opened.....was told the truck wasnt delivered on time....finally after a brutally slow check in process, I took the truck at 9:30...I had to pay 2 helpers for more than an hour for waiting on the truck.....I will never and I will strongly encourage others to not use the uhaul business.....

Trevor W.
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Le client n'a pas laissé de commentaire.

Vanessa G.
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Le client n'a pas laissé de commentaire.

JEFFREY A.
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Le client n'a pas laissé de commentaire.

THOMAS C.
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I had a 7am pickup time on Saturday morning. I was there at 6:55. No one showed up to work till 8am. I went there the night before around 5:15pm to reserve the van. Anthony checked my license and credit card. I asked if he wanted me to pay now and he said we would settle up in the morning. I said: I'll see you at 7am. This threw off plans if 3 others that were helping me.

Melissa Z.
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Had a 8am schedule pick up time well in advance, store was supposed to open at 7am still closed when I got there manager never showed up had ordered and paid for a mattress cover when scheduling was never given probably for rushing to help all waiting customers

MICHELE B.
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Employees to be more professional. They were okay but can improve.

Sheryl M.
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gentleman very friendly, truck was parked up front ready for me when i got there

GLENN G.
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Le client n'a pas laissé de commentaire.

Jesse S.
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Le client n'a pas laissé de commentaire.

Kyle L.
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Le client n'a pas laissé de commentaire.

Brendan O.
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Le client n'a pas laissé de commentaire.

John M.
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The online check-in is very misleading regarding requiring a copy of license. Very poor instructions. Wanted to minimize time in store, which was held up over having to upload it on site. Also the return process uhaul.com/share return signed posted don't explain it has to be performed on site on a mobile device. I went home and tried to return the trailer in my computer only to not have it work, then tried my cell which then said needed to be onsite. Do I had to drive back to uhaul. Not very consumer friendly instructions.

Kenny N.
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Le client n'a pas laissé de commentaire.

Nathan T. | Expérience générale |
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Besides the price per month, everything was excellent.

Grant A.
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Le client n'a pas laissé de commentaire.

James R.
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I'm very disappointed with my charges. I just saw on my statement that I was charged an after service hours charge of $20. I asked your associate if I can bring back the truck after hours and drop it off. He said yes and never told me of the amount I would be charged for doing so. I live 5 minutes away and would have dropped it off in the morning if I knew I would be charged $20. I assumed it was easier for U-Haul as well because you can tend to it as you have the downtime. My statement didn't arrive until 9:30am but I was charge for what?? I would like to see this charge credited back to my credit card as I was not aware of the charge. I've also been renting U-Haul trucks from this location for years as my daughters were in college and moved away from home. I also get my propane tanks filled there. I was very disappointed this morning and I will rethink my options in the future.

Luke H.
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Le client n'a pas laissé de commentaire.

TIMOTHY F.
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The front-end of the truck needs work. About 20 degree play in steering wheel.

Peter H.
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Le client n'a pas laissé de commentaire.

Sherry L.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Got in and got out quickly with no problems.

Lashanda D.
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At uhaul in Westfield they are the best uhaul i habe used yet. Friendly fast service the employees here get an A+ in guest service. Definitely would recommend to all to use this location!!

RAYMOND L.
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Le client n'a pas laissé de commentaire.

Everett D.
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Gerald was somewhat unfamiliar with the products (thought there was a cd player, a/c outlet, adjustable steering column length of box, etc.- there were not in the 10" box truck). Could have engaged better with the customer (didn't look up from screen very often).

JAMES P.
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Le client n'a pas laissé de commentaire.

Anne P.
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Excellent customer service!

CHRISTOPHER W.
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The truck I rented had a damaged roof, allowing the rain water to pour into the truck. There was water all inside. I could only use half the truck. Thankfully, I was very pleased with the customer service I received, allowing me a significant discount when I returned the truck and showed the staff person the problem.

ANTHONY S.
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Need more counter help.

ANGEL A.
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Le client n'a pas laissé de commentaire.

GLENN G.
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Le client n'a pas laissé de commentaire.

GARY W.
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Le client n'a pas laissé de commentaire.

dung P.
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Le client n'a pas laissé de commentaire.

Pauline C.
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Le client n'a pas laissé de commentaire.

arthur J.
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It seemed like they could use another employee there on Saturday afternoon. Gerald was exceptional however.

James L.
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Le client n'a pas laissé de commentaire.

Robert T.
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Le client n'a pas laissé de commentaire.

Quinn A.
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No surprise charges. I put in that I was going about 200 miles on the online reservation and my quote was for about $40. When I got to the center I was told there's a "deal" for over 100 miles that adds $50 to my charges for some unknown and unexplained reason so I ended up paying over $100. This was more than twice what I was expecting to pay and was unethical and completely unnecessary - I still would have rented if you had just told me the charges beforehand and given me a reason for it and would be much more willing to rent and recommend now. At this point, I'm definitely going to be warning people against your tricks and money grubbing "deals".

Pauline C.
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Le client n'a pas laissé de commentaire.

Todd D.
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Le client n'a pas laissé de commentaire.

Ronald H.
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The people I talked to were very professional and polite. Thank you very much.

Ronald H.
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The people I talked to were very professional and polite. Thank you.

JAMES D.
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Le client n'a pas laissé de commentaire.

Aleksey O.
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Le client n'a pas laissé de commentaire.

francis S.
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Le client n'a pas laissé de commentaire.

Tammy R.
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Le client n'a pas laissé de commentaire.

james S.
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Le client n'a pas laissé de commentaire.

Sheila O.
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store was closed at drop off but email was there the next day. no disputes everything was smooth. i have used that location before with no issues

kenny M.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

PAUL R.
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Le client n'a pas laissé de commentaire.

frances C.
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No reason not to recommend as there was virtually no interaction. Arrived to find one employee crushing boxes. He said he wouid not get to the returned UHaul for ome time so simply asked for the keys. Received confirmation of satisfactory drop- off within a matter of hours and no additional charges as was anticipated.

Thomas C.
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Le client n'a pas laissé de commentaire.

Paul P.
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Great customer service! Thank you for making this so easy.

ERIC B.
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There store said opens at 7. Made reservation on line for 730. Called the day before to confirm they would open at 7 they said yes. Speed up @715. Waited for 45 minutes for someone to open the store and there was a line. Was late for my pickup. Three of us missed an hour of work. I think at least the rental should be free.

james B.
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Le client n'a pas laissé de commentaire.

Adam C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Harold P.
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Always a good experience here.

Mieczyslaw S.
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Great experience in store with employees. Took care of us promptly and very curious.

Bryonna S.
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Le client n'a pas laissé de commentaire.

Megan C.
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Super helpful & kind!

Wayne D.
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if you want customers to clean the vehicles when returning them, then you should have garbage cans available or accessible

JOSEPH R.
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great customer service. and speedy too !

Lauren S.
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Le client n'a pas laissé de commentaire.

Ryane S. | Premières impressions |
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I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.

GREGORY R.
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The one in Chicopee sucks but the one in Westfield is pretty good

Christine S.
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Quick drop off and check out. The other approved driver under my reservation accidentally hit a parked vehicle during the moving process, and the clerk at this location was very helpful in explaining the insurance.

CHARLES C.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
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Le client n'a pas laissé de commentaire.

PAM F.
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Le client n'a pas laissé de commentaire.

CARMEN T.
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N/A

SUSAN C.
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Le client n'a pas laissé de commentaire.

Steve M. | Premières impressions |
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GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish

Ixia H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ISMAEL R. | Expérience générale |
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My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof

Hans D. | Expérience générale |
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Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day

Corinne S. | Expérience générale |
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Very easy and convenient

evelyn g. | Expérience générale |
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They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.

Mary C. | Expérience générale |
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units need lights . Cant see inside without flashlight.

Katie H. | Premières impressions |
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Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Ludmila C. | Expérience générale |
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Thanks

zachary s. | Premières impressions |
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Wrong storage unit given other than what was reserved & customer service was lacking

ISMAEL R. | Premières impressions |
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Truck was new so everything worked. Staff was excellent. The time I went

William E. | Premières impressions |
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was fast and easy too move in thank you

John O. | Expérience générale |
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Nice people that makes it nice for me.

Gerry B. | Expérience générale |
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Excellent Manager

daniel p. | Premières impressions |
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Good service your system is poor

arthur d. | Premières impressions |
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the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome

DAVID H. | Premières impressions |
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Clean and secure!

Jacqueline D. | Premières impressions |
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I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.

cynthia h. | Expérience générale |
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The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.

Ralph C. | Premières impressions |
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The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.

Jody J. | Expérience générale |
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Easy access to storage area

ricky t. | Réservation |
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Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha

CHET O. | Expérience générale |
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NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL

Heidi S. | Expérience générale |
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I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call

CHET O. | Réservation |
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HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE

Christopher P. | Expérience générale |
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good

Curtis M. | Réservation |
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Friendly and helpful

Jessica V. | Expérience générale |
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Fantastic experience

Jennifer L. | Expérience générale |
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There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso

Irene M. | Expérience générale |
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Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.

Non reviews have been submitted for this location.

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