Customer Reviews for U-Haul Moving & Storage of Westfield

2 858 évaluations

50 Springfield Rd   Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

(413) 568-0933

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 568-0933

50 Springfield Rd
Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

justin s.  |  Expérience générale 
Évaluation :
5

Excellent costumer service provide by Csrlos.

JOSE A. 
Évaluation :
5

It all worked for me

JOHN L. 
Évaluation :
5

The gentleman that help me deserves a raise he was amazing very knowledgeable and respectful and kind

BRIAN B. 
Évaluation :
3

I rented a 15 foot box truck. The back overhead door was frozen shut, I was handed the keys and told where to find the vehicle. I remember a time when they would pull your vehicle around to the front of the building and have it warmed up for you.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HILLARY F. 
Évaluation :
1

Tell them not to lie about how much fuel was left in the truck. Filled it to the amount needed and still got a fuel charge. Scammers.

JOSHUA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

The vehicles to be picked up are parked along the exit lane. This is fine, but they are facing against the flow of traffic. This makes it incredibly difficult to get out without going the wrong way.

Dulce R. 
Évaluation :
5

Thanks for your service. It all went well.

AISLING B. 
Évaluation :
5

Great store. In and out fast. No problems. Would highly recommend.

sean W. 
Évaluation :
1

They were not clear about charges. They offered me insurance for $10 and charged me $14. They said if I returned the truck with half tank I was good and we asked upon arrival and they said I was good. I was charged $15 for 3 gallons of gas. Some service charged were never discussed either, upon reservation I was told it was rental and milage and returning truck with half tank and on time.

IRIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin s.  |  Premières impressions 
Évaluation :
5

Better software, currently running software that doesn't allow you to make changes of insurance options, and accessories are put on when not wanted. Also makes you check in with credit card yet everything still has to be redone when you get to rental site. Not just this one but other rental sites also.

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN R. 
Évaluation :
5

Very helpfull and polite

PAMELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannan L.  |  Premières impressions 
Évaluation :
4

I would have liked the transaction to have been closed out when I dropped the equipment off but it was within a couple of hours after I left.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSAJEAN G. 
Évaluation :
5

The young man was always helpful and polite

PAMELA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA N. 
Évaluation :
4

My only issue was I ordered a pickup truck, when I got there it was being repaired and they gave me a box truck. It worked out, but I would like to been notified prior.

Richard C. 
Évaluation :
5

If it's not broke, don't fix it ! It was quick and easy. Best of all, Jaron who I dealt with, was awesome. Very personable, easy to deal with and a pleasure to do business with and speak with. Just a great guy !

MICHAEL R. 
Évaluation :
5

Always great service when I use them main reason I come back

Jerrod S.  |  Expérience générale 
Évaluation :
2

Rude and rushed me out the door

MIGUEL A. 
Évaluation :
5

Great experience renting from UHaul and the service was great!

SHERRY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS J. 
Évaluation :
5

Professional service

Francisco S. 
Évaluation :
5

I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.

Carole P.  |  Premières impressions 
Évaluation :
4

The door didn't close, due to the pulley system coming off the track. I wanted to do more runs back and forth, but I couldn't. I was so frustrated and just returned the truck. I will never use U-Haul again.

JASON M. 
Évaluation :
5

Employees were professional and accommodating. I was a little confused about how to check in online but it didn't seem to matter.

MICHAEL A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.

Sharron R.  |  Expérience générale 
Évaluation :
2

I reserved a cargo van for 12 this past Saturday and when I got there they told me they did NOT in fact have a van for me. I wasted over an hour trying find out what the problem was when they didn't even have the vehicle I rented. I was eventually given a larger truck for the same price but the delay in picking up the vehicle screwed up the timing of my entire project. I was not happy the service at all.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YALINDAYSET G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

Excellent service à la clientèle

CURTISSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
1

I was told that I should arrive at 9:00am and would be the first in line and could wait while it was done. I get there and am told it won't be until after 10:00am and that I cannot remain on the premises. The person I dealt with was inconsiderate. He did not thank me after I thanked him despite having been misinformed and inconvenienced. Poor information and poor on site service.

Michael D. 
Évaluation :
3

Had an issue with pick up. Booking wouldn't allow contactless pick up when we arrived for some reason. Had to wait for the place to open. Customer service person was grumpy. Also the tucks need to have a remote opener for the doors so you can't lock your keys inside

SCOTT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Upon my early arrival, the equipment I wanted to rent was ready and waiting. The procedure to check-in/out went as smooth as silk. Customer Service Agent Jaron was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly he is an asset to your company.

Donald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Staff was amazing

Janel C.  |  Expérience générale 
Évaluation :
2

Make sure when costumers have a reservation they get what they are looking for and what they asked for at the right time and if not then give a call and a heads up! I requested a 10' box truck at 1pm and was told they don't have any and I would have to go to CT to get one at 4pm. Overall not impressed

NICHOLE F. 
Évaluation :
1

I rented a trailer to pull my car and it wasn't available at the same pickup location as the uhaul… they told me the day before that I had to drive 2 hours into CT to get it when I didn't have time with work and my moving schedule. Very inconsiderate especially since when we arrived to the uhaul location to get the truck there were plenty of trailers just sitting in the parking lot.

Kayla L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitchell G. 
Évaluation :
1

I have rented from this location and have told many about it, but I will NEVER give you one more Dollar of my money and I will WARN everybody that will listen NOT to go to this location, unless they want to get ripped off or have to waste 1 hr on the phone fixing the DOUBLE charge, even AFTER the rental was done online, adjust incorrectly by the clerk, and then DOUBLE charged by the Manager, who you explained it all to when he called early looking for the van. So sad, this used to be a GREAT location. Feel free to call me 413-530-3377

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACYLYNN B. 
Évaluation :
5

This location seemed to be short handed. More staff might help.

DEBBIE R. 
Évaluation :
4

The employee was super helpful and friendly

Jeffrey B. 
Évaluation :
5

Great manager at location

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

INDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
5

Nothing to add. The truck was clean, gassed up, and ready to go. I forgot my own shipping blankets, and so rented a bundle from the shop. This was an inexpensive solution which solved my own problem.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

U guys are great.

DENNIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Gd customer service.

DENNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER P. 
Évaluation :
5

Maybe to expl

LAURIE O. 
Évaluation :
5

Great customer service,very helpfull

NATALYA F. 
Évaluation :
5

The maneger and employer this very good help

ALEXANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Jaron is fantastic!

KELLY W. 
Évaluation :
3

Location was fine, employees were helpful. Your corporate software is terrible. I booked a trailer for pick-up, when I arrived it was overbooked. Cannot resolve a new reservation location on the spot. I return home, 1,25 hours round trip, to be notified the closest trailer is 45 minutes away, 15 minutes away from my original pick-up. Wasted my morning trying to coordinate just the pick-up location. Then the website wouldn't respond when I returned after hours. Fix the software or you will lose Customers.

Kevin K. 
Évaluation :
2

Reservation was made 2 weeks advance, scheduled for 815am. Go to site to pick it up not there, go to another uhaul for help they stated it will be there at 930am, still not there...called uhaul they had me drive 30 minutes to another location and upgraded me to a 26 foot which cost more money in gas and it was 1130am...then to return the uhaul had to drive out of my way again, and back track since bridges were to short to drive under...then getting $78 charged for gas then $50 for who knows what..

LISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H. 
Évaluation :
5

Personnel were excellent with their jobs and very professional. Went beyond to make sure everything was safely attached to my vehicle. Bathrooms were spotlessly clean! I'll be back again

BRUCE W. 
Évaluation :
5

Alexis was our representative and he did an amazing job!

VALERIE P. 
Évaluation :
5

Jason was great for check in. It was very busy but he handled everything calmly and professionally. The truck was clean and ran well for our hauling. Merci

TORI D. 
Évaluation :
5

Keep this employee Alexis, get him a partner he's there all by himself.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIGUEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aneta O. 
Évaluation :
5

Offer coupons. Alexis was very friendly. It was a good experience.

ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER W. 
Évaluation :
5

Good customer service.

DENNIS C. 
Évaluation :
3

The person I had help me, was very soft spoken, making it difficult to hear him. There were other people being helped and I could hear every word of their conversation. I had to ask him to repeat everything. In person check in was still easier than on line. Location is one way in and one way out. Vehicles should be parked facing a different direction, so you don't have to back out and then go around to be able to get to the exit.

JEANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA P. 
Évaluation :
5

It was so comfortable and the vehicle was in good condition

BAIJU V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Quick no hassle check in.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Trying to reach UHAUL in general on the phone was very difficult. I spent a lot of time on hold when trying to get someone on the phone when I had an issue needing resolution. When I made my rental the option I chose gave me 4 days to return the truck. When I picked up the truck the receipt said I needed to return it the next day. I could not do that. Took me three calls, two times I hung up after waiting 20+ minutes on hold, to get this rectified. I understand that there may be issues with staffing but i thought you should now. Once someone did answer they were competent and polite. The on-line service for ordering and pickup and drop off work well. Thanks

Jonathan M. 
Évaluation :
5

Van was clean, ran well, drove well during surprise microburst on our way to load up, and held more than estimated. Also excellent gas mileage. Personnel were courteous and helpful. Would have liked reimbursement for extra gas put into vehicle but that was google maps error in mileage estimate, so be sure of mileage before you fill up for the day. 10 out of 10.

CHRISTOPHER P. 
Évaluation :
5

The facility was fine, the employees very nice. I was very disappointed that I was sent there, though. I only needed a trailer and was sent to tim buck too in order to get one. I believe there was one in Brattleboro. Why did I have to go that far? VERY unimpressed with the distance to get the trailer and return it.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrod S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Premières impressions 
Évaluation :
5

Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Katie H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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