Found that there was a leak on the corner of my storage unit. Lost a bunch of photos and everything smells like mildew.
Kristina H | Expérience généraleSelf Storage Units in Westfield, MA, 01085
U-Haul Moving & Storage de Westfield
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Comment U-Haul Fonctionnement des avisThe overall experience of renting this storage unit was great; I signed up on the app, got assigned a unit with a free lock, got a code and a green light to go. What I’d like to see improved is the appearance and cleanliness of the general area around the storage unit. The road and the weeds and bits of trash along the fence that remained the two months I was there could have been more pleasant. The door on my unit kept unrolling and hit me in the head at least once but I’d have to touch the nasty spiderweb buggy part of the bottom of the door to hold it in place for a good 20 seconds to get it to stay up. I never complained about it because I wasn’t planning on being there long. Staff was helpful and polite. I would recommend the place. It was pretty convenient overall.
Lynnette B | Expérience généraleMove in was easy- I did everything online and I was sent an access code to enter the gated area and there was a free lock inside the unit.
Lynnette B | Déménagement en ligneDavid was welcoming, informative, supportive and provided great details and help in making a decision of size and type of unit. He walked me through every step, use of the keypad, hours of operation, location and made sure both keys worked in the lock. Will use UHaul for future needs.
KELLY F | Premières impressionsWhen we went to pick up our items with the movers, the area in front of our units only had one small path shoveled in front of them. Staff tried to be helpful by using ice melt in front, but we and our movers had to shovel the snow ourselves so our furnishings and belongings wouldn’t be damaged.
THOMAS F | Expérience généraleDavid walked us through the gate procedure and then took us directly to our storage unit. At the unit, David opened the door, gave us a brand new lock and showed us how to lock our door properly. He was very helpful and easy to talk with!
ALFRED L | Premières impressionsGood job
edwin c | Premières impressionsStaff very helpful and expanded every step.
Janet S | Déménagement en ligneMegan who helped me sign up for my rental unit was extremely knowledgeable, helpful and courteous. She showed me how to work the keypad because it’s been a while since I used it and even made sure that my code work that right there is great customer service. Thank you Megan.
GILBERTO M | Premières impressionsSo far good people to do business with
ELAINE M | Premières impressions