Évaluations des clients U-Haul Moving & Storage of Westminster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westminster

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Ryan R. le

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Le client n'a pas laissé de commentaire.

William H. le

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New GM handled rental, very professional and courteous.

JUAN B. le

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Le client n'a pas laissé de commentaire.

Cathy B. le

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I called on the phone Friday I told him I wanted that you have a 24 hours after I got done in line I pay for a dolly and I can only have it for 12 hours so I had to return it at 5:30 in the morning which was not in my plans so I had to unload at my friend's house and bring the van back that evening at 11:30 when I pulled away after I rented the dolly we drove 10 miles down the street we stopped and looked in the back there was no dolly how to turn all the way around in traffic drive 10 more miles back to the U-Haul Garden Grove Boulevard and Lampson 20 miles total told him I wanted to be credited cuz they forgot to put the dolly in my U-Haul rental and I don't believe I was credited 20 miles they acting like they really could care less I spent $60 to have the van for just a few hours I'm not happy at all by I've rented many U-Hauls in my time and I've never been dissatisfied as I am now ..

Daniel T. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Le client n'a pas laissé de commentaire.

JOSE M. le

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Always a great team Thanks

Eric C. le

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I requested and was guaranteed a 17’, but ended up giving me a 15’. I even drove 5 extra miles for it, but said they don’t have any 17’ available. They tried to add two extra dollies and 3 dozen pads I never requested, buT added it in The truck. Salesman almost charged me an extra $80+. And when I questioned him, he didn’t know what the extra charges were. He finally fixed it, not knowing what happened.

Arthur K. le

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Efficient, courteous and professional staff.

JOE G. le

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Whatever it is that you’re doing you’re doing right. I am more than pleased and very appreciative. That young man deserves something in his personal jacket stating that he did a great job. Respectfully, Warren Guzzino

Jerry M. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Lynda H. le

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Dan the GM was excellent at helping me get through this hard move. He was so polite and professional! He made me feel comfortable initially. I needed the truck for several days. I went over the time as I needed the truck longer and received a phone from a young lady that said they had been trying to reach me repeatedly and were going to report the truck stolen! I told the lady I only got one call and called right back and she still threatened me. I then asked for the manager and luckily it was Dan! He apologized and told me I could bring it back the next day no problem. This was music to my ears. Thanks to Dan I stopped being stressed out in a stressful situation. Then lastly, I had lost the keys and needed one more extra day, got a call from another employee stating that I needed to be there by 7am! Even though I paid until 3pm. I came in at 9 am, which was hard because I had to go to work, when I saw Dan again, he apologized again and said if I needed the truck until 3pm I could have it. I told him no it was fine. Honestly, Dan was the only one that helped me. It was hard enough getting through this already stressful move. Dan is an excellent manager and treats people respectfully. I cant say this about the other employees.

Tricia N. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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The employee who help us was quick, professional and very helpful. He was so quick at his job, we were only there 10 minutes.

Em l. le

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Keep going on like that.

LARRY D. le

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The ramps on the auto transport were VERY difficult to pull out & push back in. Maybe they need to be lubricated? Maybe a visual inspection of the glide path? I rent an auto transport at least twice a year. I've been renting auto transports for the past several years & typically the ramps slide out/in pretty well. I reported this to the person who disconnected the auto transport when I returned it.

SYLVIA P. le

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Le client n'a pas laissé de commentaire.

Dwayne O. le

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Every thing went smoothly and the staff was knowledgeable and curteous,

Frank N. le

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Le client n'a pas laissé de commentaire.

Paige F. le

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Efficient and customer friendly. Communicated all aspects of payment and important details. Took the time to make schedule adjustments.

Greg C. le

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Le client n'a pas laissé de commentaire.

jonathan b. le

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very busy yet gave great customer services, would suggest to hire more employees to better the work flow.

John D. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Le client n'a pas laissé de commentaire.

Rick J. le

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Very pleasant and quick.

Mike k. le

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Le client n'a pas laissé de commentaire.

willie t. le

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Unit had only 1/8 th tank of gas. I had to stop immediately to fuel delaying my delivery.

seung c. le

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Le client n'a pas laissé de commentaire.

VU T. le

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very friendly and helpful employee,I love this location,used them before and will use them again,thank you

Terrance W. le

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Le client n'a pas laissé de commentaire.

Sky N. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Ralph K. le

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Reservation was for 8:00am pick up but location doesn't open until 9:00. Normally I get notified if the location hours are different than my pick up time. Busy location and it too 45 minutes from the time I walked in until I was able to pick up my rental. Drop off process after hours is very cumbersome and slow. Dealer locations I have used are much faster and easier to work with. Older vehicle with 86K miles and steering was a bit loose and didn't feel safe.

Justin M. le

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No improvement needed

adam f. le

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Lil under staffed but all went well very happy with da truck I had!

Julie W. le

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Le client n'a pas laissé de commentaire.

Andy K. le

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Le client n'a pas laissé de commentaire.

robert b. le

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Cameron is the best. Very friendly and caring. Really appreciated his professionalism and courtesy. Maryln was very helpful too.

anayah w. le

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Everyone was very nice and helpful.

KIM M. le

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The staff at the U-Haul on Garden Grove Blvd. Very courteous and helpful. Thank you!

Sandra L. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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We have used this location for a number of years, always good service!

Shawn A. le

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Le client n'a pas laissé de commentaire.

Ryan P. le

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Great customer service and clean truck

Nancy Y. le

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Le client n'a pas laissé de commentaire.

Francisco G. le

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Service was great and fast

don m. le

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Quick, simple rental with friendly helpful staff. Easy freeway access

Kimo K. le

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Everybody was great! Always are when I do business there. Chris, Pablo, Tammy are all great!!!

Jennifer D. le

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Le client n'a pas laissé de commentaire.

BRIAN G. le

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hese guys are very helpful, I have rented from there before and would again.

Kyoung Bok K. le

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Le client n'a pas laissé de commentaire.

ramil s. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Pricing for local use! I only had it two hours but paid a full day!

Thomas K. le

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You're the problem with American culture, you produce Rat culture and I'll advise everyone to avoid companies similar to you. I look forward to watching you go under.

Megan D. le

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helping troubleshoot my vehicle’s trailer electrical harness went above and beyond my expectations.

JOHN S. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Everyone was really nice

william m. le

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Le client n'a pas laissé de commentaire.

JOSE F. le

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Le client n'a pas laissé de commentaire.

Kenneth T. le

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Only one attendant on duty and several customers were waiting for a good amount of time. Otherwise, all was good.

David W. le

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Le client n'a pas laissé de commentaire.

Cherryl M. le

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Le client n'a pas laissé de commentaire.

James M. le

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Excellent. Clean, quick, courteous, well-organized.

Brian B. le

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Le client n'a pas laissé de commentaire.

Norman J. le

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The trailer had oil spilled all over inside with saw dust to absorb the mess. There was also trash left inside the trailer. A simple broom sweeping would have cleaned that up quick but nobody did that or even checked.

William k. le

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Great place!

David R. le

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i have been going to this location for years. The new staff is rude and very technical when it comes to getting extra charges. We drove the truck 18 miles and putin $25 in gas before returning. Since the bar was not over the return mark i have been charged Extra $30 dollars. they credited me 11 dollars to bring the truck back at quarter which it was not at quarter when renting the vehicle. So the 11 credit minus $25 cash and $30 charged to my card it cost me $44 dollars in fuel to go 18 miles.The tattooed armed guy that told my driver we were a hair under the mark and we were going to be charged and would not let us put another dollar in the truck because he said our rental is no longer valid since he checked us n already. anything for a buck from this place. The new management is far from taking care of their patrons and i il not be renting from this location again. Even after 20 years continued service doesn't mean anything to this establishment.

Lori W. le

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Le client n'a pas laissé de commentaire.

Troy R. le

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Le client n'a pas laissé de commentaire.

MARTIN M. le

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Le client n'a pas laissé de commentaire.

LUIS A. le

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I have to give them bad review... because I get charge over 1,100 miles..... while my contract have a estimate of 35 miles.... I get charge for over $1,100 just because they didn't check good the miles after I return the truck.... they didn't take the time to check the contract before they charge me

Michael K. le

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You had to move my pick up location 5 miles away because the pick up site was too small and didn’t have my equipment. Also, the truck was dirty on the exterior, had trash in the ashtray and the location didn’t have the furniture skates I ordered. They were also understaffed, but I expect that each time I rent a truck.

Don P. le

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Trailer that was reserved the day before was waiting for me as scheduled. When I returned the trailer the person was extremely personal and really made you welcome that you used uhaul.

Theodore D. le

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Great service

CINDY T. le

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Le client n'a pas laissé de commentaire.

daniel b. le

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Your agent was so friendly and very very nice.... Was very professional.... I would promote him for he was the best...

RALPH R. le

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got to the store and 2 guys sitting at the desk one guy pointed to me to go to the other worker so I did he was on his cellphone looking at someone that dropped the van off the night before guess they didn't fill up the gas but either way that could be dealt with later not while a customer is there standing in front of you after about 5 min of waiting the guy that pointed me to go to the other worker "you see them standing in front of you waiting" he said yeah and continued on the phone … honestly this was annoying so he gets everything all done with my rental van and hands me the paperwork doesent even go with me outside to go over the van and says to just look at the text message and follow what it says well I am tech savvy but how do I know if I am supposed to mark every scratch on the vehicle or just major ones.. so we have to go back in and ask them it just took too long to rent a truck that I already had reservations for but the worst part is the van smelled like marijuana it was terrible

RALPH R. le

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when I picked up the trailer nobody was in the store I wated about 10 min before anyone came in took about 10 min to do the paperwork and when they hooked up the trailer to my car they didn't even check to make sure the lights worked this is the first time and quite honestly the employees are not as helpful as the 30-40 other times I have been a renter of a truck or trailer at Uhaul but the trailer was great and the guy that unloaded the trailer off my car tonight was very nice and worked quickly

Aldo F. le

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Le client n'a pas laissé de commentaire.

Matthew R. le

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Le client n'a pas laissé de commentaire.

TRACEE S. le

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Friendly customer service

Michael R. le

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Le client n'a pas laissé de commentaire.

Bradley m. le

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Le client n'a pas laissé de commentaire.

david e. le

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Le client n'a pas laissé de commentaire.

DO YOON K. le

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First of all when I had my reservation transferred from Haz rental since they don’t run business on Sunday that I had to confirm the reservation through Westminster location. Lady who picked up the phone on Friday told me that Westminster location opens at 7 am on Sunday so there will be someone out there to help me in person. I went there 7:45 am on Sunday and realized they don’t open til 9 am. Very unprofessional she even went over my reservation number too. I could just done mobile pick up. Oh. Trunk had full of weed smell. Took me 2 hours of air freshener to soften it.

Clinton C. le

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The staff is very professional and friendly. The customer is always #1.

michael t. le

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They told us to drop the keys because they are busy, didnt want to help us do a walk through. Then closed out our but over charged for dolly and pads when we did not use it. Now I have to contact them.

Desiree S. le

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I had requested a location in Placentia, and had to drive really out of my way to this location. The employee’s computer froze and he had to redo everything.

rachel r. le

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Mr Ramirez went over and above what was expected !

John J. le

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Le client n'a pas laissé de commentaire.

DUANE R. le

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Le client n'a pas laissé de commentaire.

Jerry S. le

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Le client n'a pas laissé de commentaire.

Shane S. le

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mlre staff on hand maybe but other than that the staff were great and everything just had to wait while cause didn’t have enough help

Dennis R. le

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The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Howard K. le

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Trailer was there when promised, hook-up took a few minutes, check in online before arriving and things go even faster.

Justin S. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Staff was professional, friendly and very helpful. In the future I will be using this store for my rental needs.

Marlene M. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Le client n'a pas laissé de commentaire.

Son N. le

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Only one worker in the noon time on Sunday it was kind of a long wait

Carlos R. le

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I will rent again Thanks

Chan H. le

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My furniture,tv,computer,and freezer broken;

Kelly B. le

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Marilyn White is awesome!!

LORELEY E. le

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I don't remember the gentleman's name that help me. He was real helpful and knowledgeable. You guys need to hire more people like him. 5 stars in my book.

John S. le

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Le client n'a pas laissé de commentaire.

Elmer Woodward M. le

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When do you plan on returning my extra money you withheld to my debit card ?

JOSE M. le

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Le client n'a pas laissé de commentaire.

SCOTT H. le

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Le client n'a pas laissé de commentaire.

Josh B. le

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Your employees are horrible at customer service. I was made to wait almost 20 minutes just to talk to them about renting a trailer. When I brought it back, I waited over 30 minutes just to drop it off.

mario g. le

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Fast and courteous service

Carole C. le

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Check the lights on the trucks. Our truck was new and the headlights were not aligned properly.

PATRICIA LYNN B. le

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My only complaint is the stairs, great service here and accommodating..

tyler w. le

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Pablo is great to work with!

Mike A. le

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Very helpful customer service. Easy in and out.

tony t. le

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Everything went smoothly. Crystal was fantastic.

thomas n. le

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Le client n'a pas laissé de commentaire.

Lennie D. le

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The Garden Grove UHAUL was the easiest in and out I've ever experienced.

Juan C. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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Le client n'a pas laissé de commentaire.

Kirk S. le

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Le client n'a pas laissé de commentaire.

Louie C. le

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Staff was friendly and helpful, I dont go anywhere else

Michael M. le

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Le client n'a pas laissé de commentaire.

randall j. le

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Carry a larger variety of quick plug trailer plugs the style that plugs directly into the factory wiring harness so wires do not need to be cut or spliced into 4 trailer lights forr various vehicles older and new

Mike z. le

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Great experience, the employees were great to work with.

Lang H. le

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The overall experience was great! They even helped me get my one-way a day early. Thx!

Darius C. le

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The evening guys are way friendlier than the morning guy. LOL

Marvin R. le

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Location was closed and no way to leave trailer we had to find another location in the next town. I was told it would be open from the location that we picked up from.

franklin h. le

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When I called Uhaul I requested pick up at the Westminster location. I have picked up there several times. When i called Uhaul the day before pick up they told me the truck would be at the Beach Blvd. location. If I had not called i would have gone to Westminster. Also when I returned truck I had put gas in to the mark on my original reciept. The guy argued with me that it was below the 3/8 mark and it obivously not. He did okay this time he would let it go. Bad customer service! I have rented from Uhaul several times and never had either of these problems.

Angel D. le

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Le client n'a pas laissé de commentaire.

Melanie T. le

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Although what I had reserved was not there for me nor was it at the location, I had to pay to purchase a furniture dolly that I had reserved but it wasn’t at the location. Then a gentleman that I can only assume was the manager asked the sales associate to take off 2-3 dollars , that didn’t happen either. This was not a pleas

john p. le

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Le client n'a pas laissé de commentaire.

Fred C. le

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Excellent service from Chris and the gentleman who delivered and unloaded

Belinda G. le

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Le client n'a pas laissé de commentaire.

thuy p. le

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This place is great.

michael b. le

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Glad to be done with the expense.

Zachary K. le

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The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

CATHI S. le

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The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

MARC S. le

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Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

GABRIEL S. le

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Unit was well maintained.

Patricia F. le

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In over a year of usage I never had a bad experience. Great service!

Frank G. le

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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Adrian S. le

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This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

IVAN J. le

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Great service!

trinh n. le

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it was a great experience

debbie p. le

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great!

Robert I. le

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Mike the manager was so helpful and polite. He did a Great job.