Customer Reviews for U-Haul Moving & Storage of Westminster

5 147 évaluations

7422 Garden Grove Bl   Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

(714) 898-0535

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(714) 898-0535

7422 Garden Grove Bl
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMOANH P. 
Évaluation :
5

Clean, professional, and very helpful. Would definitely recommend uhaul to anyone.

MARILYN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri R. 
Évaluation :
5

Make sure you let the heavy haulers are clean of debris maybe even hoes down mine was dirty with plaster residue all over it

KEVIN M. 
Évaluation :
5

I was driving from Tucson to Calif which is usually a 7 1/2 hour trip. I left at 7am and at 5:30 PM I was still in Palm Springs due to several accidents along the 10 fwy. I called and told them I would not be able to return the truck by 8am as scheduled. The man was so helpful and gave me a couple extra hours to finish unloading. Super helpful.

Vickie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACK H. 
Évaluation :
5

Amazing service real quick

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONDALINN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIO A. 
Évaluation :
5

Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.

ESMERALDA S.  |  Expérience générale 
Évaluation :
5

I was treated with nothing but respect at this location. These guy are great. Never had to worry bout anything. Yes I ld recommend this location for sure. Thanks guys

GAYLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL F. 
Évaluation :
5

Best costumer service ever

Simon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITZI B. 
Évaluation :
5

Nice staff

STANLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
5

A++

LA P. 
Évaluation :
5

I was helped by a wonderful rep named Robin. Very courteous and answered all my questions. I would give her 10 stars....

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
5

Quick and easy.

Wilson C. 
Évaluation :
5

None, they were all great

CHRISTINA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

F C M. 
Évaluation :
1

The whole process of renting a u-haul was a nightmare. We got there at 7 am when it was supposed to be open. I didn't not open until 7:20 am. We had to enter from the back because they did not have the key for the front door. The truck we got was damaged and didn't run well. It didn't have gas we had to go out of our way to fill it with gas and got charged for mileage to fill the gas tank. When we returned it the Manager, Daniel, said he would credit us for the gas we had returned it with. When I got the receipt they did not give us a credit. I called the next day in regards to the credit and he then said he would only give us credit for the a quarter tank even though I returned it with half a tank but he didn't credit me anything. The whole process even reserving it was a nightmare. I only needed a one way rental but they made me bring it back and charged me for the mileage to bring it back. The reservation process was handled by the rudest customer service person I have ever had to deal with. To be spiteful without my consent she canceled my reservations even after I agreed to the terms of the rental. calling back to make sure that I had a reservation had me on hold for an hour and even then they could not assure me a truck and said they would call me the night before to tell me if I had a truck which they didn't. I called at 4:40 pm the night before to make sure that I had a truck. It put sooooo much stress on me. U-haul is completely unprofessional and know they have you over a barrel and love the power they have. I wish we would have had other options but with the pandemic options were limited and not feasible. Don't be surprised if you are taken advantage of.

Carmen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
5

The manager Dan was very helpful and went above and beyond with our cross country move.

PATRICK D. 
Évaluation :
5

Greg was a team player even though it was supposed to be his lunch break he went out to help the customers because of the big line. Thank you, Greg!!!

Duane R. 
Évaluation :
1

FIRE THE GENERAL MANAGER HE IS RUDE AND A THEIF

TAMMY A. 
Évaluation :
5

The person that checked my trailer was very nice. I told him that I never uses a trailer before and this is my first time pulling it more than 300 miles from Northern California to Southern California. He gave me some tips on how to backup the trailer for future usage. The conversation was brief, but very friendly and great customer service.

CHRISTOPHER V. 
Évaluation :
1

When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay 60 $a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there of

Lindsey P.  |  Expérience générale 
Évaluation :
5

A+++++++ the whole team was awesome 👌

Dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill S. 
Évaluation :
5

the boss there helping us was very nice

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALLEY P. 
Évaluation :
5

To check the fuel level better as I was gonna be charged for gasoline because the representative thought that the gas needle went lower than what the contract said when the needle did not move at all. I told the person to double check and after he did he released he made a mistake. If I wouldn't tell him to double check I would gotten charge for gas for no reason.

GUSTAVO G. 
Évaluation :
5

Helpful and friendly staff at this location. Turning in the truck was a breeze.

Dennis D. 
Évaluation :
3

One person at the counter after waiting for 30 minutes another counter was opened but I still had 3 people ahead after another 30 minutes a third person showed up and he did a good job and processed me quickly

James L. 
Évaluation :
4

Friendly and helpful staff

WAYNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Entire experience was wonderful.. customer service agent was wonderful and a great asset to your company

TERESA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chao-Ming L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

If you use someone else name # number and email I called that stolen Identity.So get it right or I will file a complaint on your facility.I came there and talked with manager .I will speak to your corporate office about this matter.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Just thought a one way rental for a trailer was a bit high.

RAYMOND S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana P. 
Évaluation :
5

Much closer and convenient for me

Dana P. 
Évaluation :
5

I always get very fast and friendly service

KEVIN P. 
Évaluation :
5

Everyone pretty solid actually. Thanks

Preston E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Robin is the # 1

Frank C. 
Évaluation :
2

The inside of the cabinet windshield was blurry making it a bit difficult to see at night, some type of debris in the cup holders, and difficulty driving due to a needed wheel alignment.

Eric B. 
Évaluation :
5

Guys in the office and gal on check in were great

WILLIAM L. 
Évaluation :
5

drop off was crowded, not enough on site parking for customers, could have used another check in person

JOHN R. 
Évaluation :
5

Thank you for such friendly, professional service during this visit! I will choose Uhaul for my next moving need.

MARGARETTA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

This location had a greatest service I ever had

Steve T. 
Évaluation :
5

All of the staff, especially the manager (?Daniel), were incredibly helpful with my rental and made the process smooth and easy. Will definitely come back to this location next time a need a rental!

MICHAEL B. 
Évaluation :
5

Everybody was great

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

Greg Ross was wonderful. He was patient, courteous and very professional. My family will continue to use this location.

TRUMELL C. 
Évaluation :
5

Too long wait time.

MARVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Nothing. Very straight forward and no BS. PLEASE DON'T CHANGE A THING!!

Blaine S. 
Évaluation :
5

The problem is that renting a truck is too too expensive, you should find a way to make doable, I got a job today so I needed to have a truck but I paid for the truck 225 $! How much you think I made !!!

AHMAD A. 
Évaluation :
5

The staffs are very friendly. Everyone was helping someone. Very busy and efficient. Greg was helping me and he did great answering all my questions. I would recommend this location to my friends and family.

AMELIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly C.  |  Expérience générale 
Évaluation :
5

Above and beyond.

TATIANE L. 
Évaluation :
5

Friendly and helpful staff

Lynne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANH L. 
Évaluation :
5

The manager was amazing actually everyone I dealt with was awesome

John R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICKY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole N. 
Évaluation :
5

Matching price

RAOUF G. 
Évaluation :
1

Initial experience with location on the phone was great. No issues and great customer service. However, when arriving on site at 8:45am to pick up our rental, there was only 1 person at the front desk, that seemed like they were in training, helping a single group for about 30 min with a line of 10 groups waiting. Upon FINALLY getting to the counter, we find out that they did not have the appliance dolly that we had reserved. After that fiasco, we finally got our rental and left at 9:35am. Given we reserved in advance AND completed the online check-in, it still took almost an hour to just pick up the truck... Definitely not right. I understand that these are crazy times and with people making more on unemployment than actually working, good help is hard to find. I sincerely hope that this review can be used as a training tool to help mitigate instances like this from happening again.

Brian K. 
Évaluation :
5

Everything was good except the glass to the truck was very dirty it was very difficult to see out of .

ANGELA J. 
Évaluation :
5

Excellent service as always

Luat L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
5

the main office or system had apparently mistakenly double-booked my installation appointment, but the store manager made sure I was still taken care. They did a great job. I'm impressed with the service.

Frederic A. 
Évaluation :
5

Once again Greg was the best employee:)

GREG R. 
Évaluation :
2

the employee is not train well, it took us 30min to get the truck we need and it's not busy that time.

EXIQUIEL B. 
Évaluation :
3

In my opinion this venue needs more help with customer check in. Wonderful employees but understaffed. As a customer it was very frustrating having to stand in a line for 30min to pick up a trailer that was reserved.

John B. 
Évaluation :
1

I returned the truck an hrs before my scheduled time of arrival and I was charged and other 24 hr on top of a 2 day charge just because I didn't register my drop off on the unsullied app…to start off with I don't even have a uhaul app the next thing is the uhaul employees don't even encourage you to get the app or tell you that's what you need to do…I was charged over 100 $on top of what I was quoted…stay away

FREDDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
5

I KEEP COMING BACK TO THIS LOCATION BECAUSE THE STAFF IS AWESOME. THEY TREAT YOU RIGHT IN HERE. PLUS THEY ALWAYS HAVE THE FORD CARGO VAN I WANT TO USE. WILL COME BACK SOON. THANK YOU FOR AN OUTSTANDING SERVICE!

JOSEPHINE P. 
Évaluation :
5

Great everything

James Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

consuelo c.  |  Premières impressions 
Évaluation :
5

The manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!

Stephanie R.  |  Expérience générale 
Évaluation :
5

Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right place

nelsy l.  |  Premières impressions 
Évaluation :
4

Nice friendly service

CHRISTOPHER A.  |  Expérience générale 
Évaluation :
1

Constantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn't. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.

Blanca D.  |  Expérience générale 
Évaluation :
4

La tarjeta de acceso, no funcionó bien.

Maria R.  |  Expérience générale 
Évaluation :
5

Completely satisfied

Stephanie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W.  |  Expérience générale 
Évaluation :
1

Took 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around 85,00 $ that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.

Rochelle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bipan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEIDI B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen G.  |  Expérience générale 
Évaluation :
5

Merci

TYLER S.  |  Expérience générale 
Évaluation :
2

I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.

SAMYLANIE G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M.  |  Premières impressions 
Évaluation :
5

Excellent service

vonda b.  |  Premières impressions 
Évaluation :
4

Staff is great

Howard W.  |  Premières impressions 
Évaluation :
5

It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Leonard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca D.  |  Premières impressions 
Évaluation :
5

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

anh r.  |  Premières impressions 
Évaluation :
5

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Merci.

JANNIE F.  |  Premières impressions 
Évaluation :
5

Great place friendly staff. Great service

Leonard T.  |  Premières impressions 
Évaluation :
5

Lil under staffed but all went well very happy with da truck I had!

adam f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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