Customer Reviews for U-Haul Moving & Storage of Westminster

4777 évaluations

7422 Garden Grove Bl   Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

(714) 898-0535

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 898-0535

7422 Garden Grove Bl
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de VR

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIANG T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET N. 
Évaluation :
5

Manager went above and beyond despite being short-handed on staff.

Edgar B. 
Évaluation :
3

More employees

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron V. 
Évaluation :
2

Help customers inside the store waiting in line only one employee is helping even with the long line other employees inside the store either don't care or don't bother when the line is long this is not the first time I've been at this store.lack of customer service

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

An L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M.  |  Premières impressions 
Évaluation :
5

This Uhaul location is by far the BEST I've been too when it comes to customer service and getting what you need regarding logistics. I highly recommend coming here for your moving needs, in large part because of the manager Dan. Dan's the man! He and his team have always gotten me through all my rentals in a very smooth fashion! Not to mention you can pick up and drop off a vehicle without having to stand in line! All in all, Dan really takes care of his customers needs, and I will definitely continue coming here. It is my pleasure to write this review, thank you Dan and the Uhaul team!

Abigail L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZA N. 
Évaluation :
5

Great service!! Mr. Mendevil was patient and understanding and helped us to the highest potential! Thank you so much for your help!!

Tenaya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO S. 
Évaluation :
1

Next time be prepared for orders that are scheduled before the establishment opens. I arrived at 5am for my pick up and the Mobile pick up was not set up on the car. I had to wait till they opened which set me back 2 hours. First and last time I will use U-Haul

Karla M. 
Évaluation :
5

Just keep doing what you're doing. Good job! 🙂

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike V. 
Évaluation :
4

Excellent customer service. Gentleman was courteous and helpful. Needed to change a future reservation when I returned pickup and he immediately took care of it and I received a confirming text showing the change. Best service I've ever received from Uhaul.

George B. 
Évaluation :
3

One guy working up front with 6 customers. Found my keys but not the truck.... had to change truck size and had to return to LB or couldn't get rental. The first place wouldn't give me the truck that TRAFFIC CENTRAL set up only put in 4 hours, not 4 days as agreed. Had an 800 mi round trip so 4 hours is silly. Nobody knows what anyone else is doing until it's a problem. When people rent big trucks it isn't a casually planned time; they have many things to coordinate so the rental needs to go smoothly. Took me 1,5 hours in the store and 3 hours to finally start loading up everything in my driveway which was very inconvenient. The truck worked fine so mission accomplished but not a great experience and very costly with gas.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
1

Have your workers talk to your customers. I was standing there for 15 minutes they looked at 3 times, didn't say a word. Very rude. Only 1 person working there

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUY N. 
Évaluation :
5

Get more people by to use online reservations

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamedberhan I. 
Évaluation :
4

This location and other rental centers need to answer their phones during normal business hours. Too many times I called during business hours to ask one or two simple questions and the phone was not picked up. Instead I was transferred to U-Haul's call center and placed on hold for 20 - 30 minutes. The call center often could not answer questions for the local rental centers. Please have local rental centers always answer their phones during normal business hours!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS G. 
Évaluation :
5

Amazing service Dan is the man! Will always come back!

Ahmed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEODORE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVINO I. 
Évaluation :
4

Very attentive & detail was precise. Personnel amical.

JO V. 
Évaluation :
5

No improvements needed. The team at this location exceeded my expectations

KEITH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN M. 
Évaluation :
5

I think his name was David A. Really helpful no problems checked in and return no problem

ERIC H. 
Évaluation :
5

S.O.

MARIA L. 
Évaluation :
5

Is really nothing to improve I mean every time I come in I get excellent service everything is clean and they jump in and everything's on time excellent experience no complaints at all

TERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Nothing to improve. Daniel is a kind and thorough worker. He did everything he was supposed to do while juggling multiple customers. I appreciate the time he took to do safety checks on the trailer lights with me and point out things to look for to make sure everything is connected well. This is my favorite UHaul location.

SHAUNNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER T. 
Évaluation :
1

I'm disappointed because I charged a late fee when I brought the trailer back in time. I've tried for a whole day to get it resolved no one has said anything back to me. Not threw email or text or answering the phone at the location I got my trailer.

TRAVIS D. 
Évaluation :
5

They are always great here!

Brandy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ACE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONG N. 
Évaluation :
5

I checked in online. The process in the store was very quick.

Landrian A. 
Évaluation :
5

Excellent service

vonda b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TUAN N. 
Évaluation :
5

Greg is awesome. Great customer service when I arrived back with trailer.

BRANDON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANA P. 
Évaluation :
5

Good service 👍

JOSE M. 
Évaluation :
5

My overall experience was amazing and customer service was excellent!

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Two thumbs up

ANTHONY C. 
Évaluation :
5

The person who assisted was excellent

KRISHNA R. 
Évaluation :
5

I wouldn't change a thing. I was completely satisfied! Keep up the good work! 🙂

RICHARD S. 
Évaluation :
5

Greg was great. He was friendly and knowledgeable about the equipment and how to help reserve what I needed!

SUE O. 
Évaluation :
5

This is my favorite location. Every worker is always pleasant and helpful to work with. They take time to help me understand the equipment.

SHAUNNA H. 
Évaluation :
5

Everything was professional and courtesy.

CARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
4

This location was quick at supplying me a truck. Pick up and drop off was easy.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl D. 
Évaluation :
4

Drop off process was super easy

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Seat adjuster for the driver's seat was broken in the original UHAUL. Thankfully staff was able to switch me to another truck quickly. They also gave me furniture pads for free.

Tricia N. 
Évaluation :
5

The lady took care of us did a great job patient informative sorry I don't remember her name but highly recommend

ROBERT B. 
Évaluation :
2

Customer service!!

MINA R. 
Évaluation :
5

Great and friendly staff. Covid-19 protocols were in place and I felt safe! Merci.

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
5

I wouldn't change a thing. Your site representatives were polite and accommodating.

RICHARD S. 
Évaluation :
5

Find another manager like this one and make sure you put him out of all your location because he's a good manager he takes care of his customers well

TERRY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
3

Be mindful of night drops to not double charge customers. Also, put caller directly through to the rental sites so they may speak with those checking the equipment back in. Waiting 40 minutes getting redirected to the national line and waiting to speak with a manager is unacceptable. This charge is being disputed with American Express.

JUSTIN C. 
Évaluation :
1

Employee didnt check the truck when i dropped it off, i was overcharged for fuel and will not be renting from uhaul again.

SCOTT ARTHUR C. 
Évaluation :
5

Great workers and got what I needed.

sangwoo K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eduardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
4

Staff is great

Howard W.  |  Premières impressions 
Évaluation :
1

these guys are JERKS! i turned my van in at 3 pm with video and a timestamp. they were so damn busy checking in people that the guy at the front said just leave it make sure the key is in the ignition and we will email you. they turned the van in after hours! i turned the van in at 3 pm! assholes!

MARY J. 
Évaluation :
1

I have been trying to REACH DANIEL FIGUEROA since FEB 16th regarding being OVERCHARGED TWICE ON MY CREDIT CARD. its not totally his fault.. he tried to ring up my reservation w a purchase of tie downs and it would go through. he rang it up 3 times..the JERK that has worked there a LONG time came over and re rang it separately - and he had a bad attitude about being called over to help, so i had to call him on it. then the transaction went through. I asked daniel that wont show up on my card will it 3 times? he said should not. well it did go through 3 times! i have 3 charges on my card. two are not legitimate! I am so mad because customer service has promised that Daniel will call me back and that he is the only one that can do the refund..which is ridiculous because they are busy all day long..any customer serv rep w the company should be able to fix this.! will never do a purchase at your store again.

MARY J. 
Évaluation :
3

My rental was quite dirty on pickup and when I dropped it off I was told by the employee that he would knock 10 $off of my bill but it never happened.

SAWYER S. 
Évaluation :
5

It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Leonard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Reserved our truck rental online and pick up was easy thanks to Dan! Dan was very friendly, helpful, and quick to get us out and on the road. We will be referring this location to all friends and family. Thank again Dan!

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
5

made the reservation for a one way move and uhaul employees made it a fast and easy experience.

Jesse L. 
Évaluation :
1

Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.

francisco h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
3

Not so much the location but the overall uhaul system is not great. Had issues with the time we wanted to pick up the truck and ended up rescheduling for the following weekend and issues with the location return and on the phone with customer service for almost an hour trying to resolve.

Daniel J. 
Évaluation :
5

Nothing, the people who work there are always great, and the equipment is always nice.

ERIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia C. 
Évaluation :
3

Upon returning they tried to charge an additional 25 $cleaning fee. I ended up sweeping and mobbing myself. Not pleased at all. And then they tried to overchange the mileage. Will not return to this location for good.

Kwok L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANAS A. 
Évaluation :
5

Tks a lot for your services!!!

DONGHOON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca D.  |  Premières impressions 
Évaluation :
3

No Elevator.

Jaime D.  |  Expérience générale 
Évaluation :
5

On another note I rented a truck and found it was filthy. I was disappointed and didn't feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who's primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

TYLER S.  |  Expérience générale 
Évaluation :
5

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

anh r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMILLE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENA M.  |  Expérience générale 
Évaluation :
5

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Merci.

JANNIE F.  |  Premières impressions 
Évaluation :
2

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

Stephen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOC B.  |  Expérience générale 
Évaluation :
5

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

KAREN M.  |  Expérience générale 
Évaluation :
5

Outstanding!!!

KAREN M.  |  Expérience générale 
Évaluation :
5

Excellent staff members

KAREN M.  |  Expérience générale 
Évaluation :
2

The units aren't maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

Ezekiel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clark s.  |  Expérience générale 
Évaluation :
5

Great place friendly staff. Great service

Leonard T.  |  Premières impressions 
Évaluation :
5

This location is a bit further than others but the staff here has always treated me well.

Leonard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl K.  |  Expérience générale 
Évaluation :
5

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals "Captain Save A Customer " once again to my rescue. Thanks for being my hero. WhT you do matters!

Salina G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madeline L.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond to be helpful.

Brigit R.  |  Premières impressions 
Évaluation :
5

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

jean h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARIA DEL ROSARIO M.  |  Expérience générale 
Évaluation :
5

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster's storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day 332 $Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to 300 $to rent a storage unit. However, "Captain Save A Customer" came to my Rescue. "Dan Desmond" is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. "Dan is the Man" and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Salina G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah T.  |  Premières impressions 
Évaluation :
5

Great team. Dan the manager was helpful and professional.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOC B.  |  Premières impressions 
Évaluation :
5

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

Stephenie S.  |  Expérience générale 
Évaluation :
1

In 5 years the rental fee for my storage unit increased by 70 %. A complete rip off.

ROD G.  |  Expérience générale 
Évaluation :
5

!

TONY P.  |  Expérience générale 
Évaluation :
5

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Sally J.  |  Premières impressions 
Évaluation :
1

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

Mohebullah K.  |  Expérience générale 
Évaluation :
4

Would use this facility again if needed

CHERYL M.  |  Expérience générale 
Évaluation :
5

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Laura R.  |  Expérience générale 
Évaluation :
5

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

Jeremy M.  |  Premières impressions 
Évaluation :
1

Horrible customer service! Service people never pick up the phone. Long lines.

roman f.  |  Expérience générale 
Évaluation :
5

Lil under staffed but all went well very happy with da truck I had!

adam f.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful.

anayah w.  |  Premières impressions 
Évaluation :
5

Friendly customer service

TRACEE S.  |  Expérience générale 
Évaluation :
1

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Dennis R.  |  Expérience générale 
Évaluation :
5

I will rent again Thanks

Carlos R.  |  Expérience générale 
Évaluation :
5

My only complaint is the stairs, great service here and accommodating..

PATRICIA LYNN B.  |  Expérience générale 
Évaluation :
5

This place is great.

thuy p.  |  Expérience générale 
Évaluation :
5

Glad to be done with the expense.

michael b.  |  Expérience générale 
Évaluation :
3

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

Zachary K.  |  Expérience générale 
Évaluation :
4

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

CATHI S.  |  Réservation 
Évaluation :
5

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

MARC S.  |  Expérience générale 
Évaluation :
4

Unit was well maintained.

GABRIEL S.  |  Expérience générale 
Évaluation :
5

In over a year of usage I never had a bad experience. Great service!

Patricia F.  |  Expérience générale 
Évaluation :
1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Expérience générale 
Évaluation :
4

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it's probably an ongoing issue and noticed the traps when I moved in. Thank you

Adrian S.  |  Expérience générale 
Évaluation :
5

Great service!

IVAN J.  |  Expérience générale 
Évaluation :
4

it was a great experience

trinh n.  |  Expérience générale 
Évaluation :
5

great!

debbie p.  |  Expérience générale 
Évaluation :
5

Mike the manager was so helpful and polite. He did a Great job.

Robert I.  |  Expérience générale 
Non reviews have been submitted for this location.

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