good service an fastFrancisco R.
Customer Reviews for U-Haul Moving & Storage of Westminster
Pour nous contacter
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mercedez F.
Le client n'a pas laissé de commentaire.Sharon S. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony E.
Le client n'a pas laissé de commentaire.Tammy H. | Expérience générale
Great crewROBERT P.
Le client n'a pas laissé de commentaire.kirsti S.
Le client n'a pas laissé de commentaire.Michael M.
I had to come to this location because the other location was not able to accommodateâ€¦. The staff were nice and friendlyâ€¦. Thank you I had to dump used , broken furniture and like always U- haul comes throughâ€¦.Deborah G.
Le client n'a pas laissé de commentaire.Orlando A.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Curt G.
I rented a gmc cargo van. I inadvertently left my keys in the van, not knowing that the van had an automatic lock system. I went back to the facility to request another key, they did not have another key. Which I found unexcusable, I was told that I would have to call from my phone and request road side assistance. Which I did, they came and unlocked the van, I took the van back to the facility. And they promptly charged me $100 for a lost key. Which I returned the key so I'm assuming they are charging me for road assistance but that's not what the receipt says. It says lost key.Eloy E.
Le client n'a pas laissé de commentaire.HUGO P.
Everything was good. Staff met all needsLEEANA M.
Westminster service was awesome. Virginia service was awesome. you guys rock. Merci.Susan T.
They where fast to check me in. If I ever need to rent a truck or anything I will go there. Thank you for the great service.Darrell M.
Le client n'a pas laissé de commentaire.emily C.
The manager at the location is very helpful, one thing is most everytime I come in there,there is no one to be found to assist me in payment for my storage units or to rent a truck for moving.Bradley J.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.Mercedez F.
Le client n'a pas laissé de commentaire.jae K.
Hire more staff. There weren't enough people available at drop off.Jason H.
right there to helpdavid L.
The team member at the store went out of his way to help me and get the trailer all setup. It was a great experience and I am thankful for his help.Joshua J.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Tyree B.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Han Choul R.
Le client n'a pas laissé de commentaire.Ray R.
You guys save my day. Many thanks!Sky N.
Nothing this team at this location is the best uhaul store I have ever dealt withCesar R.
Le client n'a pas laissé de commentaire.Michael M.
Used app. Truck was not out front where it was supposed to be. I had to ask someone to look for it. Found it in back lot.Eric A.
Le client n'a pas laissé de commentaire.Susan T.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.TRI D.
Le client n'a pas laissé de commentaire.KayLynn Q.
Excellent, friendly staff.ken C.
Great customer service!Santigo D.
They were busy and were able to get me checked in and provide me with the final price before I left.Michael N.
Le client n'a pas laissé de commentaire.Edith T.
Service with smile.john P.
Staff was friendly but Would take a long time to get to the next customers. We waited almost 40 minutes to see a rep.Anabelle L.
Le client n'a pas laissé de commentaire.Johm M.
Le client n'a pas laissé de commentaire.JENNY M.
Le client n'a pas laissé de commentaire.Jesus B.
Everything was above average to excellent except for the wait time to pick up the equipment. Waited approximately 25 minutes before a customer service rep. was available which seemed excessive.John S.
Le client n'a pas laissé de commentaire.Rufino O.
All the employees there were very helpful and very professional about what you need for your move. Thank you Uhaul of WestminsterJohn G.
The Uhaul app for after hours return does not work. The company should either fix it or take it off line as all it does is frustrate and ruin the customer experience.Scott M.
All the guys there are great !mike M.
Le client n'a pas laissé de commentaire.Kimberly H.
Le client n'a pas laissé de commentaire.MOHAMMAD A.
I had a reservation at 8642 Garden Grove Bl Garden Grove, CA 92844 but when I got there they didn't have the truck for me so I had to come to this location. That wasted almost two hours of my time. And the guys here didn't tell me how to return the truck. Where the drop box is located. I spent ten to twenty minutes looking for it. And I had to call customer service to tell me how to return it. Plus the truck they gave me didn't have the ramp.John L.
The afterhours return did not work on either the app or the website. Everything else was fantastic. The truck was so much better than I expected.William M.
Very professional, a pleasure to do business at the Westminster U-Haul on Garden a grove Blvd.Matt B.
Poor customer service. I would def avoid this location.Tan N.
Le client n'a pas laissé de commentaire.shawn N.
Le client n'a pas laissé de commentaire.Scott S.
Truck was clean and ready for me at promised time. A nice low mileage Chevy Silverado. Runs as smooth as a car!!Donald G.
Le client n'a pas laissé de commentaire.Sara G.
Le client n'a pas laissé de commentaire.Taulaga F.
Everything is great!Philip L.
Second time renting forst time had an issue and the counter took care of me and after alittle back and forth gave me the 50 dollar guarantee and the. Went and got the trailer elsewhere but decided to try again different trailer and this time was great at both check in and return. Deffently going to rent again. Merci.Christopher P.
The guys wore very helpful Thank youjuan L.
Le service à la clientèle était génial. Tech was informative, cool, and helpful. Give this man a raiseâ€¦.James L.
I had my reservation at 1:30 took them about 20 minutes to help me. Got my truck until 2:00pm. Wasted my money for nothing since becasue the slow customer service I did not make it to my appointment. Very disappointed I wasted over $164 for nothing. Being a college student is collaging losing money. Will never come back hereana L.
Le client n'a pas laissé de commentaire.Earle S.
They didn't let me know that there was going to be an extra fee other than what they had already charged me for the Uhauladriana Y.
"Customer Service" staff is rude and abusive to the person giving me a ride. The wait time to pickup was more than 1/2 hour. Painful experience. I will use Uhaul again, but not from this location.ALAN S.
Picking up the truck was a mess. Confirmed for one location at 8am, they dont even open until 9am. Then the truck wasnt there. It was at a different location which was severely understaffed although the employee there was extremely helpful. Then the dolly was at another location but again, they were extremely helpful. Customer service on the phone was very unhelpful.Hal N.
Friendly and helpful staff. Would recommend to others.Jeff H.
Le client n'a pas laissé de commentaire.Milton C.
Van should have at least been wiped down own the inside like somebody cared. I can tell it came in from the last rental and was moderately clean from the customer but Uhaul should spend 5 minutes wiping the interior cab with some cleaner. When I picked up the van the young clerk did a fantastic job and provided great customer service. When I dropped off the vehicle the 50 something year old (may have been the managager) was a jerk with no people skills and tried to and threatened to charge me and extra day for being inside the 30 minutes of the next rental cycle. All this when I waited at least 12 minutes for them checking out other customers. This is the third time I've had poor customer service from a uhaul rent. You need to do better.Joe S.
GREAT CUSTOMER SERVICE AND FANTASTIC HELP! WOULD HIGHLY RECOMMEND THEIR SERVICES!!!kathleen C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.MARIA R.
Le client n'a pas laissé de commentaire.DAVID C.
Wonderful. The Customer Service âï¸âï¸âï¸âï¸âï¸Lori G.
Excellent customer service. From the first time that I entered the facility it was well taken care of and each employee help me to there fullest extent. At drop off I witnessed all employees at 8:30 AM cleaning all the vehicles fueling Getting vehicles ready for the day. Was very impressed with the routine.tony O.
Le client n'a pas laissé de commentaire.Ron D.
Worst service. Cheating customer for gas filling.charles M.
Actually the customer service is good except for the ABC pool U Haul branch in Los Alamitos office .. one of the worst and incompetent service people of the City of Los Alamitos â€¦ no wonder people complaint and review is horrible . They should shut down this office!!!Paul A.
Friendly and professional.MariaGuadalupe E.
Timely processes in placeMark G.
Not overcharge. Set price on concrete price arrangement from the beginning.ruth L.
Fantastic company! Excellent customer service, efficient process.MOHAMMAD A.
Le client n'a pas laissé de commentaire.Robert B.
Great customer service from the folks at this location!LaMar P.
Le client n'a pas laissé de commentaire.Thanh H.
Le client n'a pas laissé de commentaire.SEAN J.
You guys are amazing. Thank you so very much for everything.Charita B.
Keep doing what you are doing.margarita C.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.angela J.
Le client n'a pas laissé de commentaire.edison R.
Good friendly service and helpful mounting the trailer .Jerry P.
Le client n'a pas laissé de commentaire.ANTHONY L.
Staff was friendly and welcoming, easy process for picking up the truck.Dane P.
MerciKai D. | Expérience générale
Le client n'a pas laissé de commentaire.scott f. | Premières impressions
Very helpful personal Greg is very nice person and has excellent working ethics We appreciate itRoy R. | Premières impressions
This is unbelievable, I called uhaul and reserved a unit big enough for our! 2 bedroom apartment, when we got there the Mamager said we can't rent it here. And I was asked to leave with no reason why. I now have lost everything that was in my apartmentjoseph c. | Expérience générale
I am very satisfied and will definitely use Uhaul storage in the future!vonda b. | Expérience générale
Most helpful customer care by an employee in a really long time! Thank you, daniel for making my decision to use the storages at U-haul instead of somewhere else, so easy!!!Janna P. | Premières impressions
Dan was absolutely amazing! He helped us at every turn as did Greg! Any questions or concerns we had they were on top of it! I will absolutely go back to this uHaul all the time!Bonnie Z. | Expérience générale
Dan is awesome. Thank youTYLER S. | Expérience générale
No one was trained and no one knew what they were doing.ALEJANDRO L. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce T. | Premières impressions
Le client n'a pas laissé de commentaire.eric b. | Expérience générale
I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very muchGayle C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE R. | Expérience générale
Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.ESMERALDA S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael D. | Expérience générale
When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there ofLindsey P. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA V. | Expérience générale
Le client n'a pas laissé de commentaire.Molly C. | Expérience générale
Great everythingJames Q. | Premières impressions
Le client n'a pas laissé de commentaire.consuelo c. | Premières impressions
The manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!Stephanie R. | Expérience générale
Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right placenelsy l. | Premières impressions
Nice friendly serviceCHRISTOPHER A. | Expérience générale
Constantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn't. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.Blanca D. | Expérience générale
La tarjeta de acceso, no funcionó bien.Maria R. | Expérience générale
Completely satisfiedStephanie R. | Premières impressions
Le client n'a pas laissé de commentaire.DALE W. | Premières impressions
Le client n'a pas laissé de commentaire.DALE W. | Expérience générale
Took 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around $85 that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.Rochelle T. | Expérience générale
Le client n'a pas laissé de commentaire.Blanca D. | Premières impressions
Le client n'a pas laissé de commentaire.Bipan S. | Expérience générale
Le client n'a pas laissé de commentaire.HEIDI B. | Expérience générale
Le client n'a pas laissé de commentaire.Gwen G. | Expérience générale
MerciTYLER S. | Expérience générale
I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.SAMYLANIE G. | Online Move In
Le client n'a pas laissé de commentaire.Justin M. | Premières impressions
Excellent servicevonda b. | Premières impressions
Staff is greatHoward W. | Premières impressions
It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.Leonard T. | Expérience générale
Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.francisco h. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy M. | Premières impressions
Le client n'a pas laissé de commentaire.Blanca D. | Premières impressions
No Elevator.Jaime D. | Expérience générale
On another note I rented a truck and found it was filthy. I was disappointed and didn't feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who's primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.TYLER S. | Expérience générale
We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.anh r. | Premières impressions
Le client n'a pas laissé de commentaire.KAMILLE R. | Expérience générale
Le client n'a pas laissé de commentaire.LORENA M. | Expérience générale
Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Merci.JANNIE F. | Premières impressions
I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.Stephen G. | Expérience générale
Le client n'a pas laissé de commentaire.LOC B. | Expérience générale
STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress freeKAREN M. | Expérience générale
Outstanding!!!KAREN M. | Expérience générale
Excellent staff membersKAREN M. | Expérience générale
The units aren't maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.Ezekiel C. | Expérience générale
Le client n'a pas laissé de commentaire.clark s. | Expérience générale
Great place friendly staff. Great serviceLeonard T. | Premières impressions
This location is a bit further than others but the staff here has always treated me well.Leonard T. | Expérience générale
Le client n'a pas laissé de commentaire.Abigail G. | Online Move In
Le client n'a pas laissé de commentaire.Sheryl K. | Expérience générale
Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals "Captain Save A Customer " once again to my rescue. Thanks for being my hero. WhT you do matters!Salina G. | Expérience générale
Le client n'a pas laissé de commentaire.Madeline L. | Expérience générale
Staff went above and beyond to be helpful.Brigit R. | Premières impressions
Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessingsjean h. | Expérience générale
Le client n'a pas laissé de commentaire.MARIA DEL ROSARIO M. | Expérience générale
After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster's storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, "Captain Save A Customer" came to my Rescue. "Dan Desmond" is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. "Dan is the Man" and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you DanSalina G. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah T. | Premières impressions
Great team. Dan the manager was helpful and professional.James M. | Expérience générale
Le client n'a pas laissé de commentaire.Rafael R. | Expérience générale
Le client n'a pas laissé de commentaire.maria O. | Expérience générale
Le client n'a pas laissé de commentaire.LOC B. | Premières impressions
Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.Stephenie S. | Expérience générale
In 5 years the rental fee for my storage unit increased by 70 %. A complete rip off.ROD G. | Expérience générale
!TONY P. | Expérience générale
Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!Sally J. | Premières impressions
Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.Mohebullah K. | Expérience générale
Would use this facility again if neededCHERYL M. | Expérience générale
UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.Laura R. | Expérience générale
The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+Jeremy M. | Premières impressions
Horrible customer service! Service people never pick up the phone. Long lines.roman f. | Expérience générale
Lil under staffed but all went well very happy with da truck I had!adam f. | Premières impressions
Everyone was very nice and helpful.anayah w. | Premières impressions
Friendly customer serviceTRACEE S. | Expérience générale
The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disableDennis R. | Expérience générale
I will rent again ThanksCarlos R. | Expérience générale
My only complaint is the stairs, great service here and accommodating..PATRICIA LYNN B. | Expérience générale
This place is great.thuy p. | Expérience générale
Glad to be done with the expense.michael b. | Expérience générale
The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care aboutZachary K. | Expérience générale
The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!CATHI S. | Réservation
Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!MARC S. | Expérience générale
Unit was well maintained.GABRIEL S. | Expérience générale
In over a year of usage I never had a bad experience. Great service!Patricia F. | Expérience générale
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.Frank G. | Expérience générale
This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it's probably an ongoing issue and noticed the traps when I moved in. Thank youAdrian S. | Expérience générale
Great service!IVAN J. | Expérience générale
it was a great experiencetrinh n. | Expérience générale
great!debbie p. | Expérience générale
Mike the manager was so helpful and polite. He did a Great job.Robert I. | Expérience générale
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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