Customer Reviews for U-Haul Moving & Storage of Westminster

5 228 évaluations

7422 Garden Grove Bl   Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

(714) 898-0535

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(714) 898-0535

7422 Garden Grove Bl
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer service!

CURTIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARISSA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE L. 
Évaluation :
5

Rien

LAWRENCE P. 
Évaluation :
5

The representatives I dealt with when picking up and dropping off were both polite and professional. I was pleasantly surprised.

Robert M. 
Évaluation :
1

We were quoted 1 000 $for a truck and trailer then charged 2 000 $when we picked it up.

PAYMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
5

The employees were nice and genuine. Sometimes I go to places and employees have a fake smile and a fake welcoming attitude, but it's obvious that it's fake. Everyone here was genuine, and nice. I enjoyed talking to the person at the counter, personally hooked up the trailer and the person who I turn the trailer into after I was done. All three were different people and all three were awesome and made it a welcoming and fun experience. Oh, I forgot to mention they made everything easy too.

SARKIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
4

Returns of trucks could be made simpler. Kind of daunting to upload so many photos when you return the equipment after a Long day of loading and unloading. The gentleman who helped us when we picked up our truck (Monte) was very helpful and professional! The store was very busy, but he was very patient with everyone before us as well. Merci.

DALE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

The guys, Mohammad and Emonde, were awesome. Great Customer service! Merci

LISETTE C. 
Évaluation :
5

The windshield could have been cleaner.

Bruce G. 
Évaluation :
5

Customer service was amazing

BERNAVE R. 
Évaluation :
2

Truck size that was reserved was changed within 24 hours, I was asked to go to a different location and push reservation forward by 6 hours. Not enough staff helping when showing up at reservations.

KEVIN K. 
Évaluation :
5

Dan is awesome. Thank you

TYLER S.  |  Expérience générale 
Évaluation :
1

No one was trained and no one knew what they were doing.

ALEJANDRO L.  |  Premières impressions 
Évaluation :
5

The people who rented me the equipment were knowledgeable and helpful and the people who hooked up the trailer and disconnect it when I returned it did a great job and were friendly and helpful

RYAL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce T.  |  Premières impressions 
Évaluation :
3

Cust service kinda slow. Might have been new. Online reservations HORRIBLE! -Lost a completed rez that was paid for -cancelled a ‘save quote' -sent me to a location that closed two hours before I got there. Traffic dept did good job finally getting to a vehicle.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON S. 
Évaluation :
5

Great service

Jose M. 
Évaluation :
5

Amazing staff! I came in in the morning to pick up and came by before closing - the same great energy and amazing customer service. There's a great crew working here!!

VIVIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel C. 
Évaluation :
5

Great bunch of people! Went out of their way to help me. Very friendly.

JAMES L. 
Évaluation :
5

The employees at this location were friendly helpful and a pleasure to deal with

MARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKOTO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric b.  |  Expérience générale 
Évaluation :
5

Great staff

LECZI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charito P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M. 
Évaluation :
5

The Rental Process went as Smooth as Can Be..... & The Employees are Very Polite and friendly and Helpful..... Greatly Appreciated as Always

RAY A. 
Évaluation :
4

They charged me for the gas but they did not give e me a quarter tank. I put 20 bucks in there and I went to orange and back to westminster. Then another 30 bucks. So my bill was 60 bucks o er what it should ha ebeen.

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO V. 
Évaluation :
1

Poor customer service didn't even get my money back after I returned the vehicle its been 2 days

PRISCILLA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALEXIS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Very helpful staff and efficient. Thanks!

ELISE T. 
Évaluation :
5

Dan was very friendly, courteous and helpful. He answered all my questions satisfactorily and provided me with all that I needed.

Michael S. 
Évaluation :
5

The General Manager was extremely helpful and courteous . Would recommend this location to my friends and family.

Eli S. 
Évaluation :
4

I reserved a truck by phone, but apparently at a different location than I'd thought; fortunately nearby. Confirmation of location at time of booking would've saved me some time with travel picking-up and waiting in line, as I didn't arrive as early as I'd planned. Once at the correct location, pick-up went smoothly. The 17' truck I'd reserved hadn't been returned in time and was unavailable. Fortunately, the 15' truck we ended up with was sufficient for my hauling needs. I appreciate the help adjusting the passenger side mirror and getting acquainted with location of controls (e.g., lights). Truck return also went quickly. Thank you for a good first experience at renting and driving a 15' truck.

LAURA V. 
Évaluation :
5

5star location

RICHARD LAWRENCE D. 
Évaluation :
5

the staff very professional fast and friendly

hamed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Everything was fine.

RANDALL J. 
Évaluation :
4

None all good

SCOTT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAKARRI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very much

Gayle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONG N. 
Évaluation :
5

Staff was great!!

SCOTT H. 
Évaluation :
2

First, i was quoted 2700 to start for a trailer rental in store, but only 270 online. And no reasoning for the discression. Second, when i went to pick up the trailer, i was late and unaware that my reservation would be cancelled without so much as a phone call or any attempt to contact me. I have worked customer service and reservations and this would have me written up. The man we were assisted by started off bordering on out of line rudeness when informing me of the late policy and kept that attityde as we sorted it out. I will not be using uhaul again. There are plenty of other options that I'm sure would behave better with their clients.

SAMANTHA G. 
Évaluation :
5

Not double charge people for renting during a single day and telling people they can bring it back after hours and not mentioning that they will get charged. I requested to dispute my charge and talk to a manager but DIDN'T get a call and only got charged. The location and employees were great; your billing system is trash and I would tell people to go elsewhere if this doesn't get fixed.

PETER K. 
Évaluation :
4

Manager forgot to unlock back door. A side of me driving back 3 miles to get door unlocked it was excellent service.

FRANK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quang H. 
Évaluation :
2

First arrived, Manager Dan Desmond had been preoccupied with his employees attention with his stories of taking photos of them, his facility and wanting to show off his team to the rest of the company. While one of his employees was making mistakes in my rental while trying to help me and listen to him at the same time. He was not setting the example to assist his customers first. Upon return the mentality at that location was just do what needed to be done and send the customers on their way. This location lacks a lot of customer service focus. It could be better and there is so much room for improvement starting with the leadership skills the manager needs.

RICHARD A. 
Évaluation :
2

After the paper work was completed, I was 'walked'aroind' the yard looking for my truck that was reserved on 10-22-21. At some point the Manager, Daniel, appeared to pick a truch at random. after the Manager left us to examine the truck etc. I preformed the external inspecdtion . . . everything was in order. However, when I noted the mleage on the truck . . . IT DID NO MATCH the contract I signed. Accordingly I walkd ed back inot the office wherein the manager, Daniel, was helping another customer. When I advised him the mileage FAILED TO MATCH the mileage on my CONTRACT, he dissmissed it in a casual wave of his hand, and rudely said , " . . . . just take a picture of the mileage." didn't like his attitude throughout my entire experiance Next, on or about, October 28th, I contacted the UHaul via the phone number loacated on my preliminary contract, that I received when I reserved the truck on 10-22-21. I was inquiring if there would be a charge for a hand dolly. An employee of U-Haul, Jessica, advised me that there would be NO CHARGE for the use of the dolly. As it turned out, this was a flat LIE. When discussing this LIE to Daniel, manager of the location wherein I rented the truck,he was very disinterested and was, if fact, very rude and short with his explanation, to wit: " not my problem" all calls are recorded. so not my issue. . . . can't use or recommend UHaul in the future.

Robert D. 
Évaluation :
5

Good service , great people !

MICHAEL V. 
Évaluation :
5

GreAt service great team

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James I. 
Évaluation :
5

Thanks for the great service guys.

CRISTOBAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH V. 
Évaluation :
3

I have all my stuff in container they uhaul in clean they charge me 25 $cleaning fee. I was at counter the guy I give key said send receipt in email didn't check because his shift finish in 5 minuets end up they charge 25 $for cleaning fee not agree on that charge

VIRESH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARTER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
4

The employee was very understanding, communicated well and was very helpful.

JESSICA J. 
Évaluation :
3

Cargo area was cover in dog poop smears and piss along with flys and sticky goo stuck on walls

BRANDON S. 
Évaluation :
4

Can't think of anything. All of your staff are outstanding.

Alan M. 
Évaluation :
5

Nice services

JUAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMOANH P. 
Évaluation :
5

Clean, professional, and very helpful. Would definitely recommend uhaul to anyone.

MARILYN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri R. 
Évaluation :
5

Make sure you let the heavy haulers are clean of debris maybe even hoes down mine was dirty with plaster residue all over it

KEVIN M. 
Évaluation :
5

I was driving from Tucson to Calif which is usually a 7 1/2 hour trip. I left at 7am and at 5:30 PM I was still in Palm Springs due to several accidents along the 10 fwy. I called and told them I would not be able to return the truck by 8am as scheduled. The man was so helpful and gave me a couple extra hours to finish unloading. Super helpful.

Vickie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACK H. 
Évaluation :
5

Amazing service real quick

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONDALINN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIO A. 
Évaluation :
5

Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.

ESMERALDA S.  |  Expérience générale 
Évaluation :
5

I was treated with nothing but respect at this location. These guy are great. Never had to worry bout anything. Yes I ld recommend this location for sure. Thanks guys

GAYLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL F. 
Évaluation :
5

Best costumer service ever

Simon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITZI B. 
Évaluation :
5

Nice staff

STANLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
5

A++

LA P. 
Évaluation :
5

I was helped by a wonderful rep named Robin. Very courteous and answered all my questions. I would give her 10 stars....

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
1

When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay 60 $a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there of

Lindsey P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA V.  |  Expérience générale 
Évaluation :
5

Great everything

James Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

consuelo c.  |  Premières impressions 
Évaluation :
5

Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right place

nelsy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M.  |  Premières impressions 
Évaluation :
5

Excellent service

vonda b.  |  Premières impressions 
Évaluation :
4

Staff is great

Howard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M.  |  Premières impressions 
Évaluation :
5

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

anh r.  |  Premières impressions 
Évaluation :
5

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Merci.

JANNIE F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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