Customer Reviews for U-Haul Moving & Storage of Westminster

Évaluation :

5

The representatives I dealt with when picking up and dropping off were both polite and professional. I was pleasantly surprised.

Évaluation :

1

We were quoted 1 000 $for a truck and trailer then charged 2 000 $when we picked it up.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The employees were nice and genuine. Sometimes I go to places and employees have a fake smile and a fake welcoming attitude, but it's obvious that it's fake. Everyone here was genuine, and nice. I enjoyed talking to the person at the counter, personally hooked up the trailer and the person who I turn the trailer into after I was done. All three were different people and all three were awesome and made it a welcoming and fun experience. Oh, I forgot to mention they made everything easy too.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Returns of trucks could be made simpler. Kind of daunting to upload so many photos when you return the equipment after a Long day of loading and unloading. The gentleman who helped us when we picked up our truck (Monte) was very helpful and professional! The store was very busy, but he was very patient with everyone before us as well. Merci.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The guys, Mohammad and Emonde, were awesome. Great Customer service! Merci

Évaluation :

5

The windshield could have been cleaner.

Évaluation :

5

Customer service was amazing

Évaluation :

2

Truck size that was reserved was changed within 24 hours, I was asked to go to a different location and push reservation forward by 6 hours. Not enough staff helping when showing up at reservations.

Évaluation :

5

The people who rented me the equipment were knowledgeable and helpful and the people who hooked up the trailer and disconnect it when I returned it did a great job and were friendly and helpful

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Cust service kinda slow. Might have been new. Online reservations HORRIBLE! -Lost a completed rez that was paid for -cancelled a ‘save quote' -sent me to a location that closed two hours before I got there. Traffic dept did good job finally getting to a vehicle.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service

Évaluation :

5

Amazing staff! I came in in the morning to pick up and came by before closing - the same great energy and amazing customer service. There's a great crew working here!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great bunch of people! Went out of their way to help me. Very friendly.

Évaluation :

5

The employees at this location were friendly helpful and a pleasure to deal with

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great staff

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Rental Process went as Smooth as Can Be..... & The Employees are Very Polite and friendly and Helpful..... Greatly Appreciated as Always

Évaluation :

4

They charged me for the gas but they did not give e me a quarter tank. I put 20 bucks in there and I went to orange and back to westminster. Then another 30 bucks. So my bill was 60 bucks o er what it should ha ebeen.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Poor customer service didn't even get my money back after I returned the vehicle its been 2 days

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very helpful staff and efficient. Thanks!

Évaluation :

5

Dan was very friendly, courteous and helpful. He answered all my questions satisfactorily and provided me with all that I needed.

Évaluation :

5

The General Manager was extremely helpful and courteous . Would recommend this location to my friends and family.

Évaluation :

4

I reserved a truck by phone, but apparently at a different location than I'd thought; fortunately nearby. Confirmation of location at time of booking would've saved me some time with travel picking-up and waiting in line, as I didn't arrive as early as I'd planned. Once at the correct location, pick-up went smoothly. The 17' truck I'd reserved hadn't been returned in time and was unavailable. Fortunately, the 15' truck we ended up with was sufficient for my hauling needs. I appreciate the help adjusting the passenger side mirror and getting acquainted with location of controls (e.g., lights). Truck return also went quickly. Thank you for a good first experience at renting and driving a 15' truck.

Évaluation :

5

5star location

Évaluation :

5

the staff very professional fast and friendly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Everything was fine.

Évaluation :

4

None all good

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Staff was great!!

Évaluation :

2

First, i was quoted 2700 to start for a trailer rental in store, but only 270 online. And no reasoning for the discression. Second, when i went to pick up the trailer, i was late and unaware that my reservation would be cancelled without so much as a phone call or any attempt to contact me. I have worked customer service and reservations and this would have me written up. The man we were assisted by started off bordering on out of line rudeness when informing me of the late policy and kept that attityde as we sorted it out. I will not be using uhaul again. There are plenty of other options that I'm sure would behave better with their clients.

Évaluation :

5

Not double charge people for renting during a single day and telling people they can bring it back after hours and not mentioning that they will get charged. I requested to dispute my charge and talk to a manager but DIDN'T get a call and only got charged. The location and employees were great; your billing system is trash and I would tell people to go elsewhere if this doesn't get fixed.

Évaluation :

4

Manager forgot to unlock back door. A side of me driving back 3 miles to get door unlocked it was excellent service.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

First arrived, Manager Dan Desmond had been preoccupied with his employees attention with his stories of taking photos of them, his facility and wanting to show off his team to the rest of the company. While one of his employees was making mistakes in my rental while trying to help me and listen to him at the same time. He was not setting the example to assist his customers first. Upon return the mentality at that location was just do what needed to be done and send the customers on their way. This location lacks a lot of customer service focus. It could be better and there is so much room for improvement starting with the leadership skills the manager needs.

Évaluation :

2

After the paper work was completed, I was 'walked'aroind' the yard looking for my truck that was reserved on 10-22-21. At some point the Manager, Daniel, appeared to pick a truch at random. after the Manager left us to examine the truck etc. I preformed the external inspecdtion . . . everything was in order. However, when I noted the mleage on the truck . . . IT DID NO MATCH the contract I signed. Accordingly I walkd ed back inot the office wherein the manager, Daniel, was helping another customer. When I advised him the mileage FAILED TO MATCH the mileage on my CONTRACT, he dissmissed it in a casual wave of his hand, and rudely said , " . . . . just take a picture of the mileage." didn't like his attitude throughout my entire experiance Next, on or about, October 28th, I contacted the UHaul via the phone number loacated on my preliminary contract, that I received when I reserved the truck on 10-22-21. I was inquiring if there would be a charge for a hand dolly. An employee of U-Haul, Jessica, advised me that there would be NO CHARGE for the use of the dolly. As it turned out, this was a flat LIE. When discussing this LIE to Daniel, manager of the location wherein I rented the truck,he was very disinterested and was, if fact, very rude and short with his explanation, to wit: " not my problem" all calls are recorded. so not my issue. . . . can't use or recommend UHaul in the future.

Évaluation :

5

Good service , great people !

Évaluation :

5

GreAt service great team

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks for the great service guys.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I have all my stuff in container they uhaul in clean they charge me 25 $cleaning fee. I was at counter the guy I give key said send receipt in email didn't check because his shift finish in 5 minuets end up they charge 25 $for cleaning fee not agree on that charge

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The employee was very understanding, communicated well and was very helpful.

Évaluation :

3

Cargo area was cover in dog poop smears and piss along with flys and sticky goo stuck on walls

Évaluation :

4

Can't think of anything. All of your staff are outstanding.

Évaluation :

5

Nice services

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Clean, professional, and very helpful. Would definitely recommend uhaul to anyone.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Make sure you let the heavy haulers are clean of debris maybe even hoes down mine was dirty with plaster residue all over it

Évaluation :

5

I was driving from Tucson to Calif which is usually a 7 1/2 hour trip. I left at 7am and at 5:30 PM I was still in Palm Springs due to several accidents along the 10 fwy. I called and told them I would not be able to return the truck by 8am as scheduled. The man was so helpful and gave me a couple extra hours to finish unloading. Super helpful.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Amazing service real quick

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I was treated with nothing but respect at this location. These guy are great. Never had to worry bout anything. Yes I ld recommend this location for sure. Thanks guys

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Best costumer service ever

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nice staff

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

A++

Évaluation :

5

I was helped by a wonderful rep named Robin. Very courteous and answered all my questions. I would give her 10 stars....

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Quick and easy.

Évaluation :

5

None, they were all great

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The whole process of renting a u-haul was a nightmare. We got there at 7 am when it was supposed to be open. I didn't not open until 7:20 am. We had to enter from the back because they did not have the key for the front door. The truck we got was damaged and didn't run well. It didn't have gas we had to go out of our way to fill it with gas and got charged for mileage to fill the gas tank. When we returned it the Manager, Daniel, said he would credit us for the gas we had returned it with. When I got the receipt they did not give us a credit. I called the next day in regards to the credit and he then said he would only give us credit for the a quarter tank even though I returned it with half a tank but he didn't credit me anything. The whole process even reserving it was a nightmare. I only needed a one way rental but they made me bring it back and charged me for the mileage to bring it back. The reservation process was handled by the rudest customer service person I have ever had to deal with. To be spiteful without my consent she canceled my reservations even after I agreed to the terms of the rental. calling back to make sure that I had a reservation had me on hold for an hour and even then they could not assure me a truck and said they would call me the night before to tell me if I had a truck which they didn't. I called at 4:40 pm the night before to make sure that I had a truck. It put sooooo much stress on me. U-haul is completely unprofessional and know they have you over a barrel and love the power they have. I wish we would have had other options but with the pandemic options were limited and not feasible. Don't be surprised if you are taken advantage of.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.