Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No Elevator.
On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.
We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.
Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.
I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.
STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free
Outstanding!!!
Excellent staff members
The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.
Great place friendly staff. Great service
This location is a bit further than others but the staff here has always treated me well.
Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!
Staff went above and beyond to be helpful.
Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings
After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan
Great team. Dan the manager was helpful and professional.
Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.
In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.
!
Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!
Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.
Would use this facility again if needed
UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.
The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+
Horrible customer service! Service people never pick up the phone. Long lines.
Lil under staffed but all went well very happy with da truck I had!
Everyone was very nice and helpful.
Friendly customer service
The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable
I will rent again Thanks
My only complaint is the stairs, great service here and accommodating..
This place is great.
Glad to be done with the expense.
The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about
The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!
Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!
Unit was well maintained.
In over a year of usage I never had a bad experience. Great service!
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you
Great service!
it was a great experience
great!
Mike the manager was so helpful and polite. He did a Great job.
