Évaluations des clients U-Haul Moving & Storage of Westminster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westminster

Cote générale :

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Blanca D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

sodie F.
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Le client n'a pas laissé de commentaire.

David R.
Évaluation :

Amazing people

Vu L.
Évaluation :

Just be friendly and courteous and you can't go wrong.

FELIX T.
Évaluation :

The location does not provide adequate customer parking for customers. Also,When I returned the truck and put the specified amount of gas as required, i was told it wasnt sufficient and was charged an additional $20. I had added gas to the vehicle but the needle did not move ...so i lost a total od $35 in gas!!!!

YAMALY O.
Évaluation :

Le client n'a pas laissé de commentaire.

TAYLOR S.
Évaluation :

Le client n'a pas laissé de commentaire.

KRYSTAL R.
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Le client n'a pas laissé de commentaire.

Noreen R.
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Le client n'a pas laissé de commentaire.

THERESA R.
Évaluation :

Le client n'a pas laissé de commentaire.

crystal H.
Évaluation :

Best service from all previous uhaul rentals. Dan was was great to work with

EILEEN R.
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Le client n'a pas laissé de commentaire.

CATHERINE V.
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Le client n'a pas laissé de commentaire.

Matthew M.
Évaluation :

Speed the check-in process. Although I checked-in online in advance of arriving at UHaul, I still had to wait awhile for the customer ahead of me to complete check-in. Maybe having a self-serve check-in counter would help. Thanks

David R.
Évaluation :

Manager is amazing!!!!

Jaime D. | Expérience générale |
Évaluation :

No Elevator.

VALENTIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

MAIRA S.
Évaluation :

Thank you

Johnathan H.
Évaluation :

U haul is sending me a receipt for a dolly that I Rented out on 11/28/2019 and returned the next day on 11/29/2019. Today is 1/17/2021 and somehow the dolly is showing up as returned today and I somehow owe money for a rental that I already paid when I returned the dolly over a year ago. That dolly was returned in the city of Westminster, CA. I live in Bakersfield, CA almost 3 hours away. There's no way I drove almost 3 hours to return a dolly from 14 months ago

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

TYLER S. | Expérience générale |
Évaluation :

On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

KELLY H.
Évaluation :

Le client n'a pas laissé de commentaire.

Baldo A.
Évaluation :

Dan was helpful and informative

anh r. | Premières impressions |
Évaluation :

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

KATHLEEN G.
Évaluation :

We drove the truck 28 miles and your company fraudulently charged us 10.5 gallons of gas. Your truck does not only get 2.8 miles to the gallon. I am in the process of seeking council as I am sure we are not the only ones.

SOPHIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSE M.
Évaluation :

Great help good team

DENISE F.
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Le client n'a pas laissé de commentaire.

ARTHUR V.
Évaluation :

Don't overcharge or add charges that don't apply. I picked up a trailer at 10:15am and returned it at 1:15pm same day. The person that checked the return in said he would email me a receipt. I never received it and called same day. Person on the phone said I would not be charged any other fees or after hour fees since it was returned same day normal hours. When I got the recipes there was after hours service fees. Receipt shows trailer was returned day later. Had to call again to get charge taken off then was told I would have an answer from the on-site manager within 72 hours. Not worth the hassle for renting a trailer for 3 hours and being over charged

Malohi K.
Évaluation :

I was given the wrong truck and trailer and they sent me to a different location then where I reserved for.

TERRI M.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

Dispense with the "mask mandate."

LINDA K.
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Le client n'a pas laissé de commentaire.

AUDREYA P.
Évaluation :

Customer service was less than fantastic.. Melvin assisted me in my vehicle rental and seemed to be annoyed that he had to help me. And couldn't answer any questions I had about the rental or where I could return the truck other than this location. As I was traveling a bit far to my destination. 10/10 would not recommend this location as the employees need a lesson in basic customer service care.

CLYDE G.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY M.
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Le client n'a pas laissé de commentaire.

BRYAN E.
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Le client n'a pas laissé de commentaire.

DANIEL O.
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Le client n'a pas laissé de commentaire.

William F.
Évaluation :

When I checked the rental Trailer back in, staff told me they would send me a close out email. By nighttime, no email was received. I had to call several times to get my reservation closed out. Everything was great until then, but getting closed out was such a hassle I can't recommend this location.

JOSE M.
Évaluation :

Great team

TREVOR H.
Évaluation :

Everybody was very helpful and would definitely recommend this location to anyone

KAMILLE R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MATTHEW H.
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Le client n'a pas laissé de commentaire.

Jovita K.
Évaluation :

Staff is super friendly.

Shaylin M.
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Le client n'a pas laissé de commentaire.

CHELSEA K.
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Le client n'a pas laissé de commentaire.

JOSEPH R.
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Le client n'a pas laissé de commentaire.

JEFFREY H.
Évaluation :

Make sure they're told that you have to pay for mileage as well. The guy asked how many miles we were traveling , which doesn't make a difference if you're going to be charged for them anyway...am I right?!

Steven B.
Évaluation :

Le client n'a pas laissé de commentaire.

SERKAN K.
Évaluation :

I can't believe this location is trying to rip me off. First I was not explained clearly how the after hours drop off proccess works. I went to website to verify my truck return but no one told me I had to do that at the parking lot. This is a new thing and you are punishing your customers who are not used to this new thing by charging me $20. I even called customer service last night and informed them that website is not letting me to verify. They said they were going to put a note so store would not charge me. But that was not enough. Also I returned the truck with same level gas but I am charged 2 gallons. I will dispute both of these. I used U-haul many times and never saw a place trying to rip me off like this. I am expecting you to return those extra charges immediately.

HERNAN M.
Évaluation :

Non

ayman A.
Évaluation :

Le client n'a pas laissé de commentaire.

DANH N.
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Le client n'a pas laissé de commentaire.

Colleen M.
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Le client n'a pas laissé de commentaire.

BRUCE R.
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Slow. Long wait.

HAIDAR E.
Évaluation :

thank y

IRENE G.
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Le client n'a pas laissé de commentaire.

Starlie D.
Évaluation :

No improvement needed, Dave was awesome from pickup to drop off! We will use this location again for sure :)

Carlos B.
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Was disrespected by staff, used foul language. I checked in using app just as I was told in confirmation email. Staff (2 men) told me they thought I was gonna steal the truck? Why? I have no idea maybe because I was hispanic? Was told there trucks were stolen on both there shifts because they're newer trucks ? I don't know why they would think I would steal a truck? Very disrespected been to many other locations and was treated with respect. They apologized as I they noticed I was upset. I only needed truck for 2hrs max just so I can pick up a TV from a store since it did not fit in my 2 door. Men should also learn how to wear their mask properly.

ROGER M.
Évaluation :

Inform customer of the ridiculously high amount of "cleaning" the vehicles or make it clear. I wasn't aware of this high cost of "cleaning". Come on, using a blower and spraying something for $25 is ridiculous

Jennifer V.
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Le client n'a pas laissé de commentaire.

Aziz A.
Évaluation :

they call me to return the dolly and I had already returned it the day before. Basically they are not organized. Thank You.

JOSEPH R.
Évaluation :

Le client n'a pas laissé de commentaire.

OTOLOSE F.
Évaluation :

Services was rude

Eric L.
Évaluation :

Le client n'a pas laissé de commentaire.

LORENA M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

neida R.
Évaluation :

Not a damn thing I have two videos to send you people I never got a response from you from your customer service

kris K.
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Le client n'a pas laissé de commentaire.

Lutece N.
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Le client n'a pas laissé de commentaire.

Jerry B.
Évaluation :

Le client n'a pas laissé de commentaire.

VINCENT T.
Évaluation :

I rented a 26' and used it for 3 miles only. When return it. I was charged $48 plus $7 plus $57. The gas level was just a little off when I returned it. Don't know why the charge was so high. I emailed one of the worker and they said they'll get back to me. But they never did. I never had a bad experience with any place like this location. I would not recommend coming here

Sean S.
Évaluation :

The manager berated an employee for taking too long a break in front of the customers. The truck was filthy. I reserved 2 dollies, only 1 available - except to purchase - which is fishy. The smartphone check for mileage / gas / condition didn't accept my input so left without. Upon return same manager did not check the truck, only said he'd email a receipt. Which didn't come til 3:30am. Overall very unprofessional. Will not return.

JANNIE F. | Premières impressions |
Évaluation :

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.

Robert L S.
Évaluation :

Le client n'a pas laissé de commentaire.

TROY L.
Évaluation :

The manager and employees were super helpful and showed up early to site to make sure the truck was ready for my pick up at 7am! SUPER GREAT!!

Jose A.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan L.
Évaluation :

Facility was great and kept everyone safe and distant. Lines were a bit long, but the staff worked well to get everyone through in a friendly and timely matter.

JESUS A.
Évaluation :

Le client n'a pas laissé de commentaire.

Tuyet T.
Évaluation :

Le client n'a pas laissé de commentaire.

RICK S.
Évaluation :

The poor review is not with the Garden Grove location, is with the Brookhurst, Anaheim location where we reserved the truck for Sat, Nov 14th, 9am, I took a Taxi, since it was a few miles, got there, and they told me the 15' truck I rented was at the Garden Grove rental. I WAS NEVER TOLD THAT!!! so I call the taxi to take me there, when I arrived truck wouldn't be available til 2pm,PRETTY UPSET, but I ended up reserving it for Sun Nov15th, 9am, call Taxi again to take me home, much farther. Very, very bad service from Brookhurst rental, spent almost $60 just on Taxi Service,,,should be compensated for all my trouble....Will see how your Customer Service can make this inconvenient experience right.

Stephen G. | Expérience générale |
Évaluation :

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

JOHN S.
Évaluation :

When you reserve a rental, and confirm the day before pickup that everything is good to go, make sure it is! I arrived to pick up the trailer and was told it was not there. I had to delay my move by 24 hours! NOT Professional!

Brian F.
Évaluation :

Nothing. everything went real smooth counter help was good made sure I was all set to go and in and out no matter of minutes

RICARDO P.
Évaluation :

No

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS W.
Évaluation :

Le client n'a pas laissé de commentaire.

PHILIP L.
Évaluation :

The location opens on Sunday at 9:00 a.m., which is a bit late for people who are trying to move ... open earlier. Also, there are two entrances, one of which clearly indicates that it is the entrance, so everyone lines up there waiting for the store to open. Then the employee opens the other door and people rush inside ... ignoring the order of the other people patiently waiting. This is not right.

CAROL C.
Évaluation :

great service

FRANCISCO G.
Évaluation :

The customer service was great! Unfortunately I was over charged and call in multiple times with no follow up. Super disappointing since I had such a great experience in store.

Manuel A.
Évaluation :

Hi , We were ready to leave with our truck but notice that the airconditiong didn't work, we ask the attendant that was next to us preparing another vehicle to send out but he was rude to us and ignored us when trying to speak to him . We found out his name was rick from one of his co- workers. Never will we rent from that location again .

mia P.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis R.
Évaluation :

To open the facility on Sunday's earlier. Not 9 o'clock this time it's too late

Amanda C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROOSEVELT B.
Évaluation :

Best customer service!! Also, I rented several times from this location and prior to getting in the truck it was wiped down and cleaned. Thanks for an awesome experience!!!

RONALD K.
Évaluation :

The guy said he's black fuck him

Andre L.
Évaluation :

Not the usual costumer service at different Uhaul locations. The equipment I had the reservation wasn't available at the scheduled time.

WILLIAM R.
Évaluation :

You guys are doing a good job

TONY P.
Évaluation :

Only 1 complaint when i return i swept the truck already but the guy don't like it , he make me use an air blow to get the dust out which i did . He said he's not doing it i have to do it or he'll charge ckeaning fee which i did it . But this morning i check the statement you sent and he still charge me $39.00 . I'm not happy with him personally

Natalie G.
Évaluation :

When I walked in to process my truck return the girl that worked there was arguing with a customer (major eyerolls included) she apparently had lost the keys to his rental return and it clearly caused a major issue. I had intended on complaining about SEVERAL things. Including the fact that it took me over 35 minutes to locate my truck keys as the same that was arguing with that customer had prepped my truck.....that included her locking the keys to my truck in the wrong truck (the reason it took me 35 minutes to locate my keys) she left the truck door wide open with my requested pads missing and the dolly (that I did not order) detached and laying lose in the back of the truck. I also had a huge gauge in one of the rear truck tires. The gentleman that checked us out was extremely polite and that is literally the only pleasant thing about this rental experience.

LOC B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

anatoliy A.
Évaluation :

You Are doing a very good , thank you very much

ELIZABETH LEAH S.
Évaluation :

I will rate the GM as exceptional as he knew the issue I was having in Victorville prior to his helping me get a trailer in oc. The man who tried to help me during pick up was arrogant and raised his voice and was assuming I u sees told his half efforts at communication. Needs more training. His job is customer service - i would have been better served using a kiosk rather than interfacing with him. Good Morning thanked me for returning the equipment early and I mentioned to him it was the least I could do because he helped me out so I could finish my transition.

KAREN M. | Expérience générale |
Évaluation :

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

Jerry P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra H.
Évaluation :

I have used this site for years. I have a storage unit as well. They are great.

JEFFREY T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly P.
Évaluation :

After having no luck at a nearby neighborhood uhaul location I came here with no reservation. I received amazing, friendly service and was in my truck within in a very short amount of time. Drop off was great too.

kevin N.
Évaluation :

Simply the best place to rent every time I need to transport all my goods.

JENNIFER G.
Évaluation :

Customer service was great. I felt welcomed and appreciated. Keep up the good work!

Jerry P.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN M. | Expérience générale |
Évaluation :

Outstanding!!!

KAREN M. | Expérience générale |
Évaluation :

Excellent staff members

Ezekiel C. | Expérience générale |
Évaluation :

The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

clark s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leonard T. | Premières impressions |
Évaluation :

Great place friendly staff. Great service

Leonard T. | Expérience générale |
Évaluation :

This location is a bit further than others but the staff here has always treated me well.

Abigail G. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Sheryl K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Salina G. | Expérience générale |
Évaluation :

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Madeline L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brigit R. | Premières impressions |
Évaluation :

Staff went above and beyond to be helpful.

jean h. | Expérience générale |
Évaluation :

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

MARIA DEL ROSARIO M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Salina G. | Premières impressions |
Évaluation :

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Sarah T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James M. | Expérience générale |
Évaluation :

Great team. Dan the manager was helpful and professional.

Rafael R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

maria O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LOC B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephenie S. | Expérience générale |
Évaluation :

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

ROD G. | Expérience générale |
Évaluation :

In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

TONY P. | Expérience générale |
Évaluation :

!

Sally J. | Premières impressions |
Évaluation :

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Mohebullah K. | Expérience générale |
Évaluation :

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

CHERYL M. | Expérience générale |
Évaluation :

Would use this facility again if needed

Laura R. | Expérience générale |
Évaluation :

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Jeremy M. | Premières impressions |
Évaluation :

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

roman f. | Expérience générale |
Évaluation :

Horrible customer service! Service people never pick up the phone. Long lines.

adam f. | Premières impressions |
Évaluation :

Lil under staffed but all went well very happy with da truck I had!

anayah w. | Premières impressions |
Évaluation :

Everyone was very nice and helpful.

TRACEE S. | Expérience générale |
Évaluation :

Friendly customer service

Dennis R. | Expérience générale |
Évaluation :

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Carlos R. | Expérience générale |
Évaluation :

I will rent again Thanks

PATRICIA LYNN B. | Expérience générale |
Évaluation :

My only complaint is the stairs, great service here and accommodating..

thuy p. | Expérience générale |
Évaluation :

This place is great.

michael b. | Expérience générale |
Évaluation :

Glad to be done with the expense.

Zachary K. | Expérience générale |
Évaluation :

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

CATHI S. | Réservation |
Évaluation :

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

MARC S. | Expérience générale |
Évaluation :

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

GABRIEL S. | Expérience générale |
Évaluation :

Unit was well maintained.

Patricia F. | Expérience générale |
Évaluation :

In over a year of usage I never had a bad experience. Great service!

Frank G. | Expérience générale |
Évaluation :

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Adrian S. | Expérience générale |
Évaluation :

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

IVAN J. | Expérience générale |
Évaluation :

Great service!

trinh n. | Expérience générale |
Évaluation :

it was a great experience

debbie p. | Expérience générale |
Évaluation :

great!

Robert I. | Expérience générale |
Évaluation :

Mike the manager was so helpful and polite. He did a Great job.

Non reviews have been submitted for this location.

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