Le client n'a pas laissé de commentaire.Akia F.
Customer Reviews for U-Haul Moving & Storage of Westside
Pour nous contacter
Chicago, IL 60639
(Between North Ave & Grand Ave)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- Sat–SunDe 7 h am à 7 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rhonda B.
Le client n'a pas laissé de commentaire.angel G.
Le client n'a pas laissé de commentaire.torrence T.
Le client n'a pas laissé de commentaire.NICOLE C. | Premières impressions
Very smooth staff was great Thank youTheresa R.
Nothing,overall it was nicedera C.
Andrea west and laray where excellent they went above and beyond the call of duty to help me.Janine H.
I will NEVER recommend this place to anyone. I received a call telling me my belongings will be sold in a few days because I had not made a payment since May of 2022. I had been making payments every month or every other month and her statement just wasn't true. Go to the storage facility in Woodbridge, IL. It will be a much better experience and they will NOT sell your belongings. Hobson Storage ONLY.Kimberly W. | Expérience générale
The amount of time it takes to ensure the trailer is connected to the customers vehicle.Teneisha R.
Le client n'a pas laissé de commentaire.yamile T.
Le client n'a pas laissé de commentaire.OMAR P.
Le client n'a pas laissé de commentaire.Elba S.
good workWILLIAM M.
Took to long, need more workers.Harriet J.
Le client n'a pas laissé de commentaire.Breana C.
Le client n'a pas laissé de commentaire.Elba S.
customer service was nice especially when I returned the equipment the young lady was very niceChervone T.
Service is great as well as customer service. No improvements neededNadine W.
Nothing had a good experience.Genese J.
I just had hard day with the locklisa C.
Le client n'a pas laissé de commentaire.Armando S.
Great truck no promblemsDeon J.
More staff there was only one employee and he worked so hardcarloyn M.
Le client n'a pas laissé de commentaire.alisha S.
Le client n'a pas laissé de commentaire.Jacob E.
I waited in line for almost 2 hrs The man was rude He was Otp with his girlfriend cursing her out loud saying gtfo off my phone yo ass just wanna argue so unprofessional I just hate that came there I would never come again I would never spend my money there again 💯jeriana T.
Le client n'a pas laissé de commentaire.Kimberly M.
I noticed a shortage of employees. At one point i was getting frustrated. One guy using all three lanes to help the huge line of customers. He was calm, cool and collective and he got the job done. The other guy thar was getting the trucks ready for the customer was also great. He ran in and out a few times but that was to get the keys and trucks ready for the customers. After noticing how they worked, it actually took my frustration away. There was no way I could mess up their momento, they were a team and I noticed it. They handled all of us well. So having said this, they deserve either a raise or bonus. Because they handled the jobs of many. It was obvious that there was a shortage of staff. The line of customers was very long, at one point close to the exit door. Please give these gentlemen a reward, these days hard working patient employees don't exist. Super Happy Customer!!Noemi S.
It took me a hour and half just to pick up a truck that I reserved almost 2 weeks ago. At time of booking I reserved a storage unit. The person on the register told me oh I can't help you with the storage space I don't know how. Finally I was frustrated with this entire ordeal to even go off. The units are so small that you can't even stand up. I hate that I used this location should have took my business elsewhere. The absolute worst experience ever! After I close out my storage I'll NEVER use this location ever!!EBONY B.
Le client n'a pas laissé de commentaire.Sandra A.
Le client n'a pas laissé de commentaire.REYNALDO C.
Le client n'a pas laissé de commentaire.ceil s. | Expérience générale
Le client n'a pas laissé de commentaire.Darlene W.
Le client n'a pas laissé de commentaire.TERRENCE P.
You should be able to order rentals on-site, and shouldn't be berated just for asking once. Check-in and vetting process was lengthy and took too long due to technical issues. Very confusing information about what happens if you return late. The vehicle was good at leastMichael C.
Le client n'a pas laissé de commentaire.William D.
Friendly and attentive staff. Everything went smooth and really well.Andrew T.
Le client n'a pas laissé de commentaire.Franklin M.
Le client n'a pas laissé de commentaire.RUBY W.
Le client n'a pas laissé de commentaire.Latasha B.
Le client n'a pas laissé de commentaire.oscar P.
Le client n'a pas laissé de commentaire.ALKENDRICK R.
Le client n'a pas laissé de commentaire.Cesar G.
Great serviceLeroy S.
Le client n'a pas laissé de commentaire.MICHELLE J.
Everything ran quite smooth no improvements neededangel G.
CSR at the counter was very helpful and crazed me through the processGeovani R.
Needs more staff.Ernest M.
besides the wait from being very busy staff was excellentTeresa D.
Very friendly people working there..Manuel O.
Absolutely unprofessional hitch installation on our Mercedes, they put only 4 bolts from 8 as suppose to be, hitch touch exhaust so it make very loud terrible noise and heat protection around muffler was removed and never put back. Terrible location and so unprofessional manner Beware everyone from using this location !Katerina V.
Le client n'a pas laissé de commentaire.Jarmeze H.
The owner is stern but polite she's s mo nonsense person who runs her business wellPatricia H.
Le client n'a pas laissé de commentaire.James N.
You told us our car could tow and we broke down twice due to the â€œtowingâ€ you said it could do. If you can give us a refund that would be greatCurtis R.
I have yet to contact you and I so will. You put me, my woman and cousin in danger where you sent us. Also the wild goosecgase to get the products we ordered. Doubling back, being told the weren't in stock when they were sitting in the showroom. I am getting in touch with a lawer soon. Oh ALSO THE TRUCK BEING ON EMPTY, we get No Credit for the 100 in gas. Seriously shoddy service. Only the end drop off saved and Decorum this company had. How do I know, I RENTED OUT UHAULS IN JACKSON MS AT NOMEY RENT ALL. NEVER HAVE I HAD SUCH LUDICROUS SERVICE. MAKING US WAIT IN A DANGEROUS NEIGHBORHOOD, ONLY TO HAVE TO SWEEP THE BROKEN GLASS AND USED NEEDLES AWAY FROM THE REAR OF THE TRUCK TO BACK IT OUT. NOBODY THERE TO KEEP US SAFE, JUST A BOX ON A WALL.beverly E.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Bill D.
Le client n'a pas laissé de commentaire.Jarmeze H. | Premières impressions
Le client n'a pas laissé de commentaire.john M.
Maybe it was just my phone, but the mobil check in option was pain in the ass and time consumingTimothy V.
Le client n'a pas laissé de commentaire.Antonio N.
Everything was goodFrancisco A.
Use this facility's customer service methodology as a standard for other locations that may be below company standards.walter R.
Le client n'a pas laissé de commentaire.Thommy P.
I was completely satisfied and Jackie was the best.carl N.
I think I had to put too much gas in the vehicle.gerard D.
Nothing at all your service is excellentlatarus N.
Great people, always welcomingJACOB N.
Excellent serviceRICARDO A.
Le client n'a pas laissé de commentaire.Steve R.
Muchas GraciasFrancisco C.
Open on time! If you say 7am you should open at 7am not laterRAMIRO R.
Le client n'a pas laissé de commentaire.Sherry W.
Le client n'a pas laissé de commentaire.Doretha L. | Online Move In
Not have the customer go to the parking lot to get the truck, it's very difficult to maneuver the tricks in the parking lot ..Jewel B.
I have never had any problems at this location, it is great. Thanks for everything.Blynda J.
Le client n'a pas laissé de commentaire.Joseph K.
This was my first and only storage facility that I ever had to use, I was there from mid 2016 til 9-10-22, not one complaintLAWRENCE A. | Expérience générale
Customer service was great! I helped every step of the rental/return and was greeted professionally with a smile. I highly recommend.Kamari C.
Le client n'a pas laissé de commentaire.Jennifer L.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Le client n'a pas laissé de commentaire.JOHN P.
Have ramps on the 10 inch vehicles also. Because you didn't have this ramp. We wanted to swap and was charged extra.April M.
the black lady that sat at the desk had a shitty attitude I tried to pay my bill with her but she said she couldn't do it but the next day she allowed me to pay the bill which could have saved me a lot of time if she just would have took the payment the day before over all she was unprofessionalShannon N.
If paying with debit card (particularly Chase), have your fraud prevention number handy. Getting payment authorized was a 20 minute project -- and thank you to the UHaul staff for waiting and helping me through it.Henry M.
The guy ladie that attended me when beyond very helpful and courteousPedro M.
Hire more peopleGregchen L.
I really want to thank the staff, they really saved the day for me, the looked the way to get me a truck even when it was none availableâ€¦ From now and on you guys have a loyal customer..Giovanni G.
Le client n'a pas laissé de commentaire.Shanika G.
Le client n'a pas laissé de commentaire.Brigette F.
They opened late, I had a 0700 reservation. Then they couldn't find that I had paid for the mattress cover which is 4,95 in the store but I was charged 5,95 online. The movers had to wait because I was late.Rochelle J.
Le client n'a pas laissé de commentaire.David U.
Le client n'a pas laissé de commentaire.Francisco S.
Le client n'a pas laissé de commentaire.Eugenio T.
Le client n'a pas laissé de commentaire.Kenny Z.
Le client n'a pas laissé de commentaire.Alyssa P.
Le client n'a pas laissé de commentaire.DEMITRIA M.
Good customer service !!!Isaac R.
Le client n'a pas laissé de commentaire.gustavo M.
Le client n'a pas laissé de commentaire.JamesD C.
Le client n'a pas laissé de commentaire.IMELDA J. | Expérience générale
Le client n'a pas laissé de commentaire.justina C.
Just keep up the good workToya J.
This location is the best so farChristian G.
Le client n'a pas laissé de commentaire.Joel A. | Premières impressions
Le client n'a pas laissé de commentaire.Safari R. | Expérience générale
Le client n'a pas laissé de commentaire.Antonia T. | Premières impressions
Le client n'a pas laissé de commentaire.anita m. | Expérience générale
It was very good!i liked u haul very much!!🎈🎈🎈🎈😉Lynn T. | Expérience générale
Le client n'a pas laissé de commentaire.TOMAS O. | Expérience générale
No commentschicole p. | Premières impressions
ExelentTOMAS O. | Expérience générale
Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.NILUK MADUSHANKA P. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMON N. | Premières impressions
The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.stephanie p. | Expérience générale
Just a lil bit of mice droppings but overall ok for the years I had itTALONDA S. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie C. | Premières impressions
Le client n'a pas laissé de commentaire.conway w. | Premières impressions
Just Great people!jewel r. | Premières impressions
Le client n'a pas laissé de commentaire.clifton p. | Premières impressions
UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank Youdiane l. | Premières impressions
Le client n'a pas laissé de commentaire.nolia o. | Expérience générale
I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommendjuan n. | Expérience générale
The staff was courteousBarbara J. | Premières impressions
Le client n'a pas laissé de commentaire.Marcell C. | Expérience générale
Excellent service à la clientèleRHONDA L. | Premières impressions
Le service à la clientèle était génial. Would recommend this uhaul in the future.Charles W. | Expérience générale
Le client n'a pas laissé de commentaire.william h. | Expérience générale
Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.Rouow W. | Expérience générale
This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.Stephanie C. | Expérience générale
I spent 10 days trying to close my account. I was on auto pay and didn't owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communicationJennifer M. | Expérience générale
The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.natalie a. | Expérience générale
Le client n'a pas laissé de commentaire.loren m. | Premières impressions
Very pleasant customer service.Yerinita C. | Premières impressions
They just need more people on shift that all besides that everything was great.jesse d. | Expérience générale
I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of bothadrian n. | Expérience générale
The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....merari Z. | Expérience générale
Will rent here again very professional 👍🏾Cresandre D. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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