Customer Reviews for U-Haul Moving & Storage of Westside

3 491 évaluations

1700 N Cicero Ave   Chicago, IL 60639
(Between North Ave & Grand Ave)

(773) 889-8194

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(773) 889-8194

1700 N Cicero Ave
Chicago, IL 60639
(Between North Ave & Grand Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A. 
Évaluation :
3

I have been here before it was close to where I live and the Truck made soo much noise, It was okay, they can fix up some of their trucks due to the noise coming from the truck.

Bonnie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Better truck old van I thought the driver door wouldn't close unless you slam it

nate S. 
Évaluation :
5

Everyone was great and friendly and knowledgeable.

GLORIA W. 
Évaluation :
5

Everything went smoothly and the staff was awesome and very pleasant and helpful

ELAINE M. 
Évaluation :
3

The attendant was cordial and received the trailer from us without incident.

Tinuade P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teeshawanda K. 
Évaluation :
3

To be fair the rental was only just returned, however my reservation was moved without my knowledge to a different location and then when I went to go pick it up, it wasn't there at the time I reserved it.

Alejandro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo P. 
Évaluation :
3

Upon dropping off my truck, I was told my account would be put on hold until I could talk to the branch manager about disputed charges. The next day, without a call back, my card was charged and I was then unable to reach the manager. The truck's fuel gauge didn't work - we put in over 10 gallons of gas and the needle didn't move at all. Overall, UHaul's equipment is poorly maintained and their staff is not knowledgeable about their own location's services.

Philip H. 
Évaluation :
1

U-Haul service sucks over the weekends I had to run all over Chicago to find a U-Haul the original reservation was canceled without any information and had call U-Haul customer care and wait on the call for 2-3 hours to connect with an agent and those agents were not able to find any trucks My point is that if you can't guarantee a truck why the hell you reserve for the customers and waste our time. If you give reservations make sure it's available on time or busy days 1-2 hours delay but don't give expectations to customers. Your service in Chicago worse, I hope Your service gets improved.

Chandrashekar G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimethra W. 
Évaluation :
2

I booked an 8 hour window 9-5, and given travel issues I communicated 2 days in advance I would be showing up at 1030, yet when I showed up my reservation was cancelled despite having done the online check-in ahead of time. There weren't enough people working inside to help move the line quickly to try and fix this, and we had to scramble like crazy to rebook something online as I had a dedicated window to move. This location needs more staffing, and I still don't know why an 8 hour reservation was cancelled unbeknownst to me.

Brooks E. 
Évaluation :
2

There was a 20 minute wait. While Jackie was amazing we were on a time crunch. Finally got the keys and it was parked behind another uhaul with a flat tire. That truck had a dead battery and that used our uhaul to ram into it to move it. Then we found out there was a lock on the back and had to wait for a key to open that. Additionally there were dirty panties in the trailer and other trash.

Rebecca B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda W. 
Évaluation :
5

Your customer service is a bunch of assholes without assholes that change locations without notice and force you to drive 30 minutes one way so you guys can make a few extra change.

William P. 
Évaluation :
3

Nothing. Blessings,

Teneisha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone B. 
Évaluation :
3

Only 1 person working the desk on July 31st. Even though my reservation was at 7, I didn't get my rental until at least an hour later. But that also meant I lost an hour of moving. We ended up leaving some stuff for next week because of that. I tried calling and messaging the staff but there was over and hour wait to speak with someone and the live chat never responded back. Overall, we made the best of a pretty below average experience. The woman running the front desk however was great for what cards she was dealt.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Very easy and fast. Would specifically go to this location as all staff was super nice, courteous and professional. Great people!

Jesus D. 
Évaluation :
1

Pick up date was a terrible experience. I have never had a manager at a business so rude and mean. It was a horrible experience. Return on today was such a pleasant experience. Worker was professional and very respectful. Sad he works at a location with such a horrible person the manager we encountered on Friday.

Billy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunsaray L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

verastine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis M. 
Évaluation :
5

Everyone and everything was very nice.

JACKLYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis M. 
Évaluation :
2

Only one person was working that day of pickup. I got there at 7am and walked with my trailer rental at 8:15. But at least customer service was great.

Oscar C. 
Évaluation :
5

Noisey n rattling however it served its purpose.

Linda H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel V. 
Évaluation :
5

The customer care was excellent my cashier was very kind and patient with me. I really felt like she care about me and was very knowledgeable.

YENETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Freddy U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bailey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaunta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kee T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Safari R.  |  Expérience générale 
Évaluation :
3

The location always seems hectic, disorganized, and not quite professional. In fairness, it may be the clientele which seems to always have a crisis or provide incomplete information needed, never have the full money needed for the rental, or just generally wants to complain to a manager. It's a lot.

SHEROLYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
2

It was raining that day. Water was pouring inside the cab by driver's side.

Juan D. 
Évaluation :
1

Horrible experience

LYDELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JELANI M. 
Évaluation :
5

Keep up the good work

WILLIAM M. 
Évaluation :
5

Nothing. All went well even when we ran into difficulties. Long story short, my fiancée and I had 24 hours to pack and move my mother from her home she resided in for over 40 years. I had my own lock and put it on the truck for safety. During the packing, the keys must've fell out of my pocket and into one of the packed boxes which put a halt on everything. It would have cost us $125 (to start) to get a locksmith to come out on a Sunday and remove the lock. We called the Uhaul rental facility in Chicago and they told us to bring it in and the'd see what they can do. Devin understood the situation we were in, cut off the lock and we were able to purchase another lock for $7. Thank you so much to Devin and the crew for helping us out and keeping us from spending another $125 dollars.

Douglas S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Antonia T.  |  Premières impressions 
Évaluation :
3

This was the only location that had the trailer that I needed for my trip. When I went to return the rental, they only had one person working in receiving rentals back. Once I was checked in, I had to unhook the trailer myself due to the fact that the only employee there was completely overwhelmed. I felt terrible for this individual.

Salvatore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

This is my fourth time renting from this U-Haul the best service the employees there are very helpful and the GM is the best thank you so much

Prateek D. 
Évaluation :
5

Great experience !

Jose S. 
Évaluation :
5

Girls at the reception of 1700 N Cicero Ave Chicago, IL 60639 were extremely polite. Merci.

Norman G. 
Évaluation :
3

We had reserved a cart and packing pads but none were available when we went to pick up the truck. If I was able to reserve these items, like the truck, why were they not available?

Lori F. 
Évaluation :
5

Be nice like you do and good service like it always thank you

leonardo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ezequiel V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JELANI M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trinette H. 
Évaluation :
1

The people were awesome, friendly and helpful. However, when I confirmed how much gas was in the truck they indicated there was 5/16 of a tank, but I saw only 1/4. So, I made a note of that and it seemed fine. But, when I drove off the lot I realized the truck had been parked on an incline and there was actually NO gas in it. Meaning it was on E(EMPTY). I made it 1 mile and had to put gas in. Then obviously forced to pay for a 1/4 tank that I didn't use. At $6/gal that's about $30 cost to me. Not happy about that!

David C. 
Évaluation :
1

You guys over charger me for renting and I return the equipment the same day the equipment wasn't right we had to chang them out like 10 times

Tire D D. 
Évaluation :
4

There is nothing you can do that you have not already done.

Valerie S. 
Évaluation :
5

Great customer service!!

FRANK JOSEPH N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
2

When I arrived at the front desk to pick up the keys to the van, it took 30 minutes for the store associate to find them. Once I had picked up the truck and driven to the destination, I realized that the dolly and moving blankets I had paid for were not included in the rental. I contacted customer service and they said the charges for those items would be removed. However when I returned the truck I had to still pay for them. Additionally when returning the truck, there was no room in the area designated as the uhaul return, and no clearly marked area where I should return my rental. Several other customers also trying to return their trucks were also very confused as there was no clear area available to drop off the truck.

Andrew Z. 
Évaluation :
5

I rent often from several different companies and uhaul locations. This one is the best. I drive extra just to go to this one.

JELANI M. 
Évaluation :
5

Everything was fine. Your staff are every helpful. With there help it was fast and easy to give me what I need. Merci.

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya B. 
Évaluation :
1

Truck had a padlock on the back and had to call a locksmith to come remove it and now I'm still waiting on reimbursement. Miserable experience.

Kevin B. 
Évaluation :
4

The actual location was fine but I was disappointed that I chose a location close to me and was told the night before that I would be at the Cicero location which is over 20 minutes from my location. The Uhaul smelled like someone had peed in the front seat but overall, the experience was fine. The lady at the front desk was extremely friendly and helpful

Jenna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
2

Lock was left on truck so when I got to my house I couldn't open it. Called the location and they said if I had bolt cutters I could cut it off. Didn't have those so had to drive back to the store for them to unlock it

Greg D. 
Évaluation :
2

Person that was doing the return station was very nice and polite, but I was charged an extra day. I dropped it off 15 minutes before it was due and they didn't check it in until 9:40 the next morning which resulted in getting an extra day charge. Very shady.

Joshua V. 
Évaluation :
5

The young lady in the office was fantastic  She was courteous kind and polite. She walked me through the process and explained everything . My overall first time experience was great and I will definitely rent from this location again as well as refer this location to family/friends. Clara

Clara E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Reserved online. Picked-up next day. Process was simple and fast. Le service à la clientèle était génial. Drop off was quick and easy. Thanks

Frank Z. 
Évaluation :
4

Good customer service and clean trucks with air conditioning.

mattie J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anita m.  |  Expérience générale 
Évaluation :
5

Jackie, the manager, was so helpful, friendly and professional! We were very pleased with our experience!

AnnaLisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Everything went well thank

ELDRIDGE D. 
Évaluation :
5

Nothing because everything was excellent

Brennon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka H. 
Évaluation :
5

Everyone was very helpful even though it was a busy holiday weekend, especially giving me an extra day and going the extra mile to make sure everything was correct. I appreciate the good service and caring attitudes!

David K. 
Évaluation :
5

I saw a big uhaul sign much closer than this place suggested to me on the app. I should get a discount for all my extra driving I did for pick up and drop off. I've never had a good experience at any uhaul location and I've moved many times and lived in three different states.

Matthew B. 
Évaluation :
4

It was very good!i liked u haul very much!!🎈🎈🎈🎈😉

Lynn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniella M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMAS O.  |  Expérience générale 
Évaluation :
5

Very friendly and professional

dean N. 
Évaluation :
5

The reception was great. I was greeted with must kindness and patience The truck was clean and it ran so smoothly. Over all I was very satisfied. Merci.

Blynda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NERY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAWANA T. 
Évaluation :
1

My experience at this location was horrible I made it there at 8 AM I waited for about 30 minutes before I got service while I was in line being taken care of the worker told the next customer to step up that she will do was both at the same time which was unacceptable once I finally made it to the yard there was 3 customers that were behind me & was taken care of before me my equipment had damage and they told me to still take it I will never go back to this location the customer service is absolutely horrible

ROMUALDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

No comments

chicole p.  |  Premières impressions 
Évaluation :
5

Exelent

TOMAS O.  |  Expérience générale 
Évaluation :
5

Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.

NILUK MADUSHANKA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMON N.  |  Premières impressions 
Évaluation :
2

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

stephanie p.  |  Expérience générale 
Évaluation :
3

Just a lil bit of mice droppings but overall ok for the years I had it

TALONDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

conway w.  |  Premières impressions 
Évaluation :
5

Just Great people!

jewel r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eva j.  |  Premières impressions 
Évaluation :
5

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

diane l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nolia o.  |  Expérience générale 
Évaluation :
5

I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend

juan n.  |  Expérience générale 
Évaluation :
5

The staff was courteous

Barbara J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcell C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

RHONDA L.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. Would recommend this uhaul in the future.

Charles W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william h.  |  Expérience générale 
Évaluation :
5

Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.

Rouow W.  |  Expérience générale 
Évaluation :
1

This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.

Stephanie C.  |  Expérience générale 
Évaluation :
2

I spent 10 days trying to close my account. I was on auto pay and didn't owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication

Jennifer M.  |  Expérience générale 
Évaluation :
3

The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

natalie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loren m.  |  Premières impressions 
Évaluation :
5

Very pleasant customer service.

Yerinita C.  |  Premières impressions 
Évaluation :
5

They just need more people on shift that all besides that everything was great.

jesse d.  |  Expérience générale 
Évaluation :
1

I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

adrian n.  |  Expérience générale 
Évaluation :
1

The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....

merari Z.  |  Expérience générale 
Évaluation :
5

Will rent here again very professional 👍🏾

Cresandre D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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