Customer Reviews for U-Haul Moving & Storage of Westside

3 413 évaluations

1700 N Cicero Ave   Chicago, IL 60639
(Between North Ave & Grand Ave)

(773) 889-8194

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(773) 889-8194

1700 N Cicero Ave
Chicago, IL 60639
(Between North Ave & Grand Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The actual location was fine but I was disappointed that I chose a location close to me and was told the night before that I would be at the Cicero location which is over 20 minutes from my location. The Uhaul smelled like someone had peed in the front seat but overall, the experience was fine. The lady at the front desk was extremely friendly and helpful

Jenna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
2

Lock was left on truck so when I got to my house I couldn't open it. Called the location and they said if I had bolt cutters I could cut it off. Didn't have those so had to drive back to the store for them to unlock it

Greg D. 
Évaluation :
2

Person that was doing the return station was very nice and polite, but I was charged an extra day. I dropped it off 15 minutes before it was due and they didn't check it in until 9:40 the next morning which resulted in getting an extra day charge. Very shady.

Joshua V. 
Évaluation :
5

The young lady in the office was fantastic  She was courteous kind and polite. She walked me through the process and explained everything . My overall first time experience was great and I will definitely rent from this location again as well as refer this location to family/friends. Clara

Clara E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Reserved online. Picked-up next day. Process was simple and fast. Le service à la clientèle était génial. Drop off was quick and easy. Thanks

Frank Z. 
Évaluation :
4

Good customer service and clean trucks with air conditioning.

mattie J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anita m.  |  Expérience générale 
Évaluation :
5

Jackie, the manager, was so helpful, friendly and professional! We were very pleased with our experience!

AnnaLisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Everything went well thank

ELDRIDGE D. 
Évaluation :
5

Nothing because everything was excellent

Brennon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka H. 
Évaluation :
5

Everyone was very helpful even though it was a busy holiday weekend, especially giving me an extra day and going the extra mile to make sure everything was correct. I appreciate the good service and caring attitudes!

David K. 
Évaluation :
5

I saw a big uhaul sign much closer than this place suggested to me on the app. I should get a discount for all my extra driving I did for pick up and drop off. I've never had a good experience at any uhaul location and I've moved many times and lived in three different states.

Matthew B. 
Évaluation :
4

It was very good!i liked u haul very much!!🎈🎈🎈🎈😉

Lynn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniella M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMAS O.  |  Expérience générale 
Évaluation :
5

Very friendly and professional

dean N. 
Évaluation :
5

The reception was great. I was greeted with must kindness and patience The truck was clean and it ran so smoothly. Over all I was very satisfied. Merci.

Blynda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NERY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAWANA T. 
Évaluation :
1

My experience at this location was horrible I made it there at 8 AM I waited for about 30 minutes before I got service while I was in line being taken care of the worker told the next customer to step up that she will do was both at the same time which was unacceptable once I finally made it to the yard there was 3 customers that were behind me & was taken care of before me my equipment had damage and they told me to still take it I will never go back to this location the customer service is absolutely horrible

ROMUALDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
1

I got charged for gas after I filled the truck,30$ FOR CLEANING OF A TRUCK THAT WAS NOT DIRTY,

Juan C. 
Évaluation :
5

Everything was perfect I didn't have to make a reservation and they had a vehicle ready to go for me thank you so much U-Haul and the And the staff was very courteous

Prateek D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deborah A. 
Évaluation :
5

All of the associates were respectful, courteous, polite, and catered to my needs.

DARLENE C. 
Évaluation :
2

Problem is Management and Staff. Retraining is in order re system and customer service

Dwight G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent service

ValerieM W. 
Évaluation :
3

I checking why I was charged for the service twice.

AGUSTIN R. 
Évaluation :
1

Whoever was at the counter working , a young girl was taking personal call asking others were they making tacos and all the unnecessary stuff while paying customers are in line waiting she then finished her call this location is ghetto as hell no concern for other people time she should be fired

Lamont N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyntia W. 
Évaluation :
3

Drop off poorly marked, sign should be larger Skeleton crew running site on a busy Saturday

Tyler S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BART D. 
Évaluation :
3

They forgot to take the lock off. I had to go back up there in my car for them to say I have to drive the truck back to get the lock taken off which was a really big inconvenience but I understand things happen & the workers was very polite, professional & apologize for the inconvenience. I'll still remain a customer even though that happened

genell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

The booking process through the Main U-Haul experience was horrendous. This inadequate system has no reflection on this particular location where I picked up my rental truck.

Madonna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lewis B. 
Évaluation :
3

When I arrived there were 2 people at the counter and I was next and I had to wait over 40 mins in line..no one said we will be right with you or sorry for the delay...I ended up being late for an appointment

Jewel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
3

Very Good customer service.

Charlene W. 
Évaluation :
5

Very good service

Rolando F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ed G. 
Évaluation :
5

Thas fine People

DIEGO C. 
Évaluation :
5

So. Far. Nothing. I been. Renting. Trucks. Several. Times. At. This location. Is. Always. Amazing the. Service that. The people there. Provide

ALEJANDRO V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stuart R. 
Évaluation :
3

U-Haul representative should not just hand the customer a piece of paper. they should tell them about the u-haul apps and how to use the apps. I was just given a piece of paper and said to make sure that the mileage and the gas meter wear correct. no one told me that they had an app to use for this purpose and when you return the truck.

Winifred C. 
Évaluation :
5

Andrea was wonderful ad patience.

andrell H. 
Évaluation :
2

The vehicle I reserved was not available. I made due with what was available and the team was very accommodating.

Sarah V. 
Évaluation :
5

Nice helpful staff.

Timothy B. 
Évaluation :
5

Jackie was very helpful

Sawanna S. 
Évaluation :
5

Keep up the good work

ISAIAH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra M. 
Évaluation :
1

The women in the office was rude and they switched our location to a place that was inconvenience, When we got there we had to wait 1 hour and 15 min for a truck. Terrible experience and I would not recommend UHaul to anyone.

Michael P. 
Évaluation :
5

Everything was great in & out

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bethany B. 
Évaluation :
5

Tremendous staff working here. Very friendly and professional

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERNELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karisma L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janica S. 
Évaluation :
5

I would not try to rent from any other establishment but U-Haul thank you very much for your courtesy and you're well maintenance facilities

walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatianna D. 
Évaluation :
5

Keep up the good work

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMELDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector D. 
Évaluation :
5

The young lady that assisted us was fairly new but she did an excellent job she was polite and friendly her co worker or supervisor was very helpful and patient with her as she assisted her with processing our order i was very pleased with the service

Ruthy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiray J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
3

Well I was completely surprised about how renting a truck was sort of difficult maybe not difficult but sort of complicated like how much technology has changed things like computerized. I Was not prepared for ot since I am not computer savvy. I WILL NOT RENT ANOTHER TRUCK ON MY OWN I would DEFINITELY GET SOMEONE ELSE TO DO THE TECHNOLOGY/COMPUTER/CELLPHONE PART OF IT.

elnora C. 
Évaluation :
5

Excellent service à la clientèle. Check out was easy and efficient.

GWENDOLYN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilfredo R. 
Évaluation :
2

The cargo area was filthy with drywall dust everywhere and wh I pulled out the ramp we had sweep it as it had chunks of drywall!

MANUEL R. 
Évaluation :
1

Overcharged me for the mileage

RICKY B. 
Évaluation :
5

Just make sure the fluids are full, truck kind of sounded a little like it may need some oil or trans fluid. Or maybe it was just an old truck but it ran good no problems.

marvel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
2

Poor communication at check in causing confusion. Staff refused service to waiting customers and then left the premises before completing the work at hand.

John S. 
Évaluation :
3

The truck ran horribly and used a ton of gas fora short return. Couldn't even adjust the mirror on the passenger side

FELICIA P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gabriel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl R. 
Évaluation :
5

Equipment was Clean but Not well maintained. Trailer light was on and right passenger headlight was out. Other than that it was pretty good.

marvel B. 
Évaluation :
3

Clean vehicle,young lady,man were helpful.thx

betty H. 
Évaluation :
5

Everything was great

MICA W. 
Évaluation :
5

More workers

carlos S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRISTINA L. 
Évaluation :
5

Rien

CARMELO D. 
Évaluation :
5

Love chat sucks! :(

Edquinette W. 
Évaluation :
5

No comments

chicole p.  |  Premières impressions 
Évaluation :
5

Exelent

TOMAS O.  |  Expérience générale 
Évaluation :
5

Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.

NILUK MADUSHANKA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMON N.  |  Premières impressions 
Évaluation :
2

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

stephanie p.  |  Expérience générale 
Évaluation :
3

Just a lil bit of mice droppings but overall ok for the years I had it

TALONDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

conway w.  |  Premières impressions 
Évaluation :
5

Just Great people!

jewel r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eva j.  |  Premières impressions 
Évaluation :
5

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

diane l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nolia o.  |  Expérience générale 
Évaluation :
5

I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend

juan n.  |  Expérience générale 
Évaluation :
5

The staff was courteous

Barbara J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcell C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

RHONDA L.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. Would recommend this uhaul in the future.

Charles W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william h.  |  Expérience générale 
Évaluation :
5

Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.

Rouow W.  |  Expérience générale 
Évaluation :
1

This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.

Stephanie C.  |  Expérience générale 
Évaluation :
2

I spent 10 days trying to close my account. I was on auto pay and didn't owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication

Jennifer M.  |  Expérience générale 
Évaluation :
3

The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

natalie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loren m.  |  Premières impressions 
Évaluation :
5

Very pleasant customer service.

Yerinita C.  |  Premières impressions 
Évaluation :
5

They just need more people on shift that all besides that everything was great.

jesse d.  |  Expérience générale 
Évaluation :
1

I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

adrian n.  |  Expérience générale 
Évaluation :
1

The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....

merari Z.  |  Expérience générale 
Évaluation :
5

Will rent here again very professional 👍🏾

Cresandre D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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