Customer Reviews for U-Haul Moving & Storage of Whitehall

4 354 évaluations

3500 E Main St   Columbus, OH 43213
(@ Barnett)

(614) 478-6620

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(614) 478-6620

3500 E Main St
Columbus, OH 43213
(@ Barnett)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleopatra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darron H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tasha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sierra F. 
Évaluation :
5

Overall a great safe place to keep your stuff and rent trucks or equipment

Andrew S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tasha B.  |  Expérience générale 
Évaluation :
1

These people rented out a unit that was already unit took $166 of my money and have not given it back yet.I will get my money. Plus the employees there are there don't do their work especially your older man that's red looking sitting it sure had a nerve to say something to my daughter and I told him don't say anything to her I really don't ever recommend going here to anyone else as long as the staff that works including the general manager still employed here, terrible terrible terrible experience after dealing with these people for more than 10 years and this is not the same staff that's been here all African-American brothers and I would have thought being a sister or of color I could at least have got to help that I came for professionally but very unprofessional people.

Tasha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio P. 
Évaluation :
4

The supervisor was professional, he was understaffed/over worked, he apologized numerous times. The next day they were over staffed. He was able to assist me with getting the trailer attached to my SUV. Merci.

Sean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
5

I rent often, and equipment is clean and ready for use.

Gregory W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil D. 
Évaluation :
5

Great service, friendly employees, efficient process design.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Manager has done a great job at this location. I passed two UHaul's location to get to this one. Always use it!!! Great service...and great people!!!

CLIFTON S. 
Évaluation :
1

The worst experience. I would not recommend them to anyone. The owners son laughed when I asked for help with tire straps to assist with auto transport. After about an hour of struggling, I watched each manager leave the location. The newest employee actually ducked down to in hopes I wouldn't see them leave. Owners son refused do a tow inspection even though I explained that was apart of my booking and I quote “the manager left and said that's on you not on us to figure out”. I was kind and polite and met with the worse costumer service possible.

ELIZABETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonthan R. 
Évaluation :
5

The staff are so pleasant and professional! I love this location!

Brien B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gerry S. 
Évaluation :
2

The customer service was very poor. They did not explain much, seemed to get very easily agitated by simple questions or mishearing something. The person who rung me out was quick to catch an attitude. This location does not take cashapp, venmo, chime or any type of online bank card it has to be either debit or credit which I was not aware of. They had a small sign above the window at the counter but honestly it's easy to miss when you're trying to get everything squared away and nothing is being explained to you. The actual vehicle and fees were fine. Returning the vehicle, the worker who came out to check it back in rolled his eyes while asking me if I wanted a printed receipt, so I said no thank you so that I could just leave. The whole interaction at this location felt like I was inconveniencing everyone, and they act like you should know how the process goes when most people don't rent uhauls all the time to know what exactly they are doing.

Destiny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Nothing, service was great , professional staff, quick service , no complaints

VALERIE L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
1

I don't typically leave bad reviews, but I was told incorrect information from the start. They told me it was 0,69 cent/mile, turns out it's 0,79 cent. Then I was also encouraged by the employees to drop the truck off to a different location because they have “too many” trucks at that location. I started at the Clintonville location to drop off the truck. I was told there they don't except outside trucks from other locations. I then take the truck to the Morse rd location. They tell me there it would be a charge of $90-$100, and I need to take the truck back to the Whitehall location. Making the 2 additional stops added another 10 miles to the charge. When I got there to the Whitehall location they “took notes” of what happened, and told me I'd be hearing from the store manager. It's been a week, and I haven't heard from him. I saw I was charged the full amount.

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle A. 
Évaluation :
5

Nothing-the staff were great! No complaints

Earl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
4

Your facility and staff exceeded my expectations.

effley b.  |  Expérience générale 
Évaluation :
5

Very professional and courteous.

Michael H. 
Évaluation :
5

N/a

Crystal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marvin R. 
Évaluation :
5

Thankful for Senior, great customer service!

Joseph A. 
Évaluation :
1

Didn't know what they're doing.very bad service

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanjaques K. 
Évaluation :
4

No one could answer my questions, about my bill.

Derrick N. 
Évaluation :
5

Very professional and kind

Osama E. 
Évaluation :
3

The gas gauge is not a precise piece of equipment, I returned the truck with the gauge exactly in the same place that was when I took the truck. I was still charged for a single gallon of gas. That is ridiculous! I feel that there should be some leniency when it is that close. I have been renting from this location for over 10 years and return trucks with much more gas than I took them with. And then I get charged for a single gallon of gas! I feel that loyal regular customers should have some perks, rather than being treated like at one time irresponsible renter.

AARON H. 
Évaluation :
4

No Comments thanks

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonyo L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN U. 
Évaluation :
4

Truck was very old and used. A/C did not work. However, it served its purpose and we were able to complete our job. Extremely nice people working there made it better!

Ben L. 
Évaluation :
5

I feel the staff there are very friendly, courteous, efficient and overall Great Service ❣️Also very helpful ❣️❣️

Rosana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALIA B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
1

They charged me for fuel that I had replenished. When I brought it to the attention of the staff, the rudely told me they were right and I am wrong. Upon my further insistence, they said only the manager can refund the extra charge, and he'll call me on Tuesday. I left my refueling receipt, name and number. I still have not received a call, and today is Thursday.

Kyei A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique F. 
Évaluation :
5

S.O.

KIM F. 
Évaluation :
2

We ordered the largest Uhaul 26 footer and when we got there they didn't have that one available. They couldn't find a key for the 20 footer. So we waited a while. We finally got the key for the 20 footer but we needed the bigger truck to fit all of our stuff so we ended up having to do two trips which was more expensive due to 0,99 per mileage. They were not understanding at all and really didn't have any sympathy that they didn't have the correct truck available. If i would have known they only had the 20 footer I would have rented somewhere closer to me because we drove 40 miles round trip just to pick up the truck. I will be contacting customer service on this issues

KALLI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genice T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
1

This uhaul we had it had bedbugs The transmission was really bad it ran horrible the whole way up it needs a wheel alignment as well but the main thing was the bedbugs

jonathan I. 
Évaluation :
1

Overall, some of the staff were helpful, but the communication between the mobile app and actual location was very poor. When I arrived, I followed the instructions presented within the app and located the available vehicle. After going inside, I was greeted by a staff member who then told me that the rental I pre-ordered was not available, and that the lady standing next to me was in the process of securing the truck. I then was told there were no more trucks available but only trailers. Luckily, I drove my truck to location and was able to secure a trailer, however, I was then given the wrong trailer, which had to be switched out by another staff member. After returning the trailer a couple hours later, I was then told if I paid by card I was good to go and I could leave. Five days later, I received a phone call asking if I had return the trailer, and that there seemed to be an in house error when processing the return by one of the staff members. This will be my third time coming to this location and my last. Every rental from this location has been a hassle and there seems to be internal issues preventing successful transactions.

Christina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShonda D. 
Évaluation :
1

Make the the truck is maintenances and it goes over 20 mph

Victoria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakiyla Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARMEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
5

Great location - best Uhaul rental office

BART K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichalas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Every time I rent a Uhaul I go to the Whitehall location. The staff is always so awesome and they are really nice, helpful, and kind. I really appreciate the staffâ€"thank you guys so much!

Heather E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

The uhaul they gave me while yes it was clean but when I went to refill the fuel it took about 15 minutes to get the gas back to where it was because I had to barely squeeze the gas pump or it would click off. Which I went over the amount that was to be in it then they charged me for not putting enough back in it.. I have always used uhaul when I needed a truck in the past but this may be my last time.

Erik R. 
Évaluation :
4

Stop telling customers smaller trucks are not available just to try and upsell the larger trucks. The manager at this location was very professional.

Purity R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
4

Put jacks on the 6Ã-12 trailers! that was horrible trying to hook and unhook that thing without a jack on it. I would never rent another one without a jack

Jeffrey T. 
Évaluation :
5

I appreciated the great customer service I received. It made the pick up and drop off of the rental stress free. Merci.

John J. 
Évaluation :
1

Not charge a rate of 175$ a day to rent for a week maybe? Yall are horrible. Garbage. You deserve to go out of business.

Anthony R. 
Évaluation :
3

Truck has transmission issues, air conditioning just stopped working during moving and never came back on, truck was making all kinds of weird noises sounded like a child screaming when taking off! Radio went in and out, and continued to play even when truck was off and keys removed. Strange truck overall!

JONNETTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa f.  |  Expérience générale 
Évaluation :
5

People are friendly and helpful.

Reta M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reta M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

N/a

Jermaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shatara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES T. 
Évaluation :
3

People were very nice and pro, but I was told 14$ for a safe coverage (equipment contract) but I paid 28$!! No reason found on contract. And if thete is a good reason why it was not explained first?!

Gilles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry H. 
Évaluation :
3

Normally rent from Toms U-Haul 7720 E Main St, Reynoldsburg, OH 43068 (614) 845-4596 because of the "Customer Service". No truck was available, so Tom made this reservation for me. Thank You again Tom for the great customer service. I appreciate it.

Martin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
1

I'm VERY UPSET AND DISSATISFIED with my experience with Uhaul today (9/08/2002) after receiving my truck I did my inspection as instructed of the vechile. After arriving at my destination to pick up NEW furniture while loading the one of my movers slipped on something wet on the inside only to learn it was wet paint. Someone had paint the floor board ( unbeknownst to me) and it got onto my workers shoes, leading to them tracking the paint on my furniture and home floor. I explained this information to the clerk and assured me that I wouldn't be charged for the maintaining. Consequently some of the paint did stick to the floor . Not to mention that I was charged for gas I'd already fue up. An extra $10.00. I'm terribly disappointed and would some FEED BACK from a company representative.

Sharon M. 
Évaluation :
3

The location didn't have the size truck that I reserved and when I returned it, the fuel nozzle dropped right when I pulled the truck into the lot and I got hit with an extra $20 fuel surcharge even though I'd just put gas in the tank to return it to the level it was at upon rental.

Angelica W. 
Évaluation :
4

Great customer service! Dudes deserve a raise!

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucila E. 
Évaluation :
5

s/o

DEVEARN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY T. 
Évaluation :
5

Service was quick and perfect .

Mariah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeniffer C. 
Évaluation :
5

Great place

ABDU G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMERIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eyosiyas O. 
Évaluation :
3

Hello To begin the vehicle had a muffler problem, it also had an AC problem but it did it's job .

julian E. 
Évaluation :
5

S.O.

Sudedra F.  |  Premières impressions 
Évaluation :
5

Had the storage unit for a year. Every aspect of paying and visiting was exceptional.

Patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace k.  |  Online Move In 
Évaluation :
5

2 thumbs up!!

ERNESTO V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrierenya M.  |  Premières impressions 
Évaluation :
5

The lady that checked me in was very professional and polite.

Sherrierenya M.  |  Premières impressions 
Évaluation :
3

Staff could have been a little more Nicer

Jesse H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quintin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTryce B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashia T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichole F.  |  Online Move In 
Évaluation :
5

Thank you so very much for your professional services with your help to American senior disability person it's making my life easier be blessed stay safe 🙏💗🌟🌍 🎬 MR.FILMS 🎥

ruben m.  |  Premières impressions 
Évaluation :
5

All was very good, felt safe and secure at all times

WILBUR T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiarra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl c.  |  Premières impressions 
Évaluation :
3

Your rates are to high and if your late by 24 hrs you get fines

APRIL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel h.  |  Premières impressions 
Évaluation :
5

Very helpful Thanks uhaul

deborah j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON N.  |  Expérience générale 
Évaluation :
1

Staff was rude and disrespectful. She did not have knowledge about the storage units, or how to look up reservations. Manager was unwilling to honor my free month of storage unit that I received a email about.

Antwan B.  |  Premières impressions 
Évaluation :
5

My experience with customer service was terrible however, the staff at the Main Street location was very friendly.

Senecqua H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas m.  |  Expérience générale 
Évaluation :
1

This storage is very small for the rate the company is charging

Keiairra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEVONN H.  |  Expérience générale 
Évaluation :
5

The U-Haul storage facility was there when I was in need. Merci.

Scott T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse W.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B.  |  Expérience générale 
Évaluation :
5

The peoples there were very friendly and knowledgeable about everything that I had to ask,they took their time and answered ALL of my questions and I appreciate them very much Thank you U-haul ppl very much for the experience that I had 💖

Shirley B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roxane m.  |  Premières impressions 
Évaluation :
5

Everyone was exceptionally friendly and cared about my needs.

Felicia B.  |  Premières impressions 
Évaluation :
5

Was very happy with my service recommend to my family and friends

PATRICIA H.  |  Expérience générale 
Évaluation :
4

Based on the fact that I only used 3 weeks of a month free storage, my opinion might be a little jaded, but the facility was clean and easily accessible. Staff was friendly and it was a breeze to check out when I was done with the unit.

Mark S.  |  Expérience générale 
Évaluation :
5

The staff was awesome! They were kind, courteous and very helpful!!

tiffany h.  |  Premières impressions 
Évaluation :
5

Except they tried to charge me twice, when I was due a refund..but the gentle got it corrected..Im very satisfied with Joe

Shanretea S.  |  Expérience générale 
Évaluation :
5

Was there couple months ago all was well, came in for a funeral, checked unit Whitehall Ohio must have got a lot of water/rain since I was last in state or there was leaks seen no visible water but 90 % of stuff was coated in mildew, so had to throw most away or would have still been there;(

Raymond W.  |  Expérience générale 
Évaluation :
5

You guys the only place I really come to. Because I like the Ser. Thank you!!!

linda b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

geneva e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josiephine T.  |  Premières impressions 
Évaluation :
5

Both gentlemen working when I came in for move in were excellent help and very informative!

Jessica G.  |  Online Move In 
Évaluation :
3

Aucun

Paris M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA G.  |  Expérience générale 
Évaluation :
4

The day I checked in and took possession of the unit, the woman who helped me was extremely rude and unprofessional. My experiences, other than that one time, with other employees were 100 % positive

Thomas S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marissa O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE C.  |  Premières impressions 
Évaluation :
5

excellent

Kenneth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOPE L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario R.  |  Expérience générale 
Évaluation :
5

nice facility, associates were very nice and helpful, it was just too expensive. we found another facility for a fraction of the cost, just as clean and well maintained. However, the new facility lacks the 24 hour access that Uhaul offers.

Leslie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Persha G.  |  Expérience générale 
Évaluation :
1

I called the U-haul 800 number to reserve a unit at a facility that had a 1st floor unit available. I had to go to a location further away but was assured by the representative that a 1st floor unit had been reserved for me at this location. When i showed up at the facility I was told that I was being given a 2nd floor unit. I explained that I had spoken with a rep through the Uhaul 800 number and had been assured I was reserving a 1st floor unit. The owner basically told me I was out of luck and she had no 1st floor units available. I was utilizing a 1 month free offer based on a 1 way truck rental so i believe this lady (I did not get her name but her shirt said "owner") didn't want to give me a 1st floor unit since i was only using it for a month. On top of that, she was rude. I have 3 kids in college at Ohio State and have been, will be for the next several years, will need to rent trucks and storage facilities in Columbus to move them in and out of apartments and store their furniture in the summer months. Last year we used Casino storage on Broad Street. I will be going back to Casino in the future.

Thomas S.  |  Premières impressions 
Évaluation :
5

Thanks

WESLEY C.  |  Premières impressions 
Évaluation :
2

I hope my stuff is going to be ok as the roof looks like it has been patched several times and leaks.. I called and let them know I would be there 3 mins before the inside closed the lady said ok.. I get the when I said the doors where locked she refused to help me and told me to do it online which she could have told me on the phone instead of me standing in the parking lot trying to figure it out.. if I hadn’t been in an emergency situation and needed something at that moment I would have went to another company.

Iyana N.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felicia R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOYA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyana= B.  |  Expérience générale 
Évaluation :
5

Manager is awesome,,,plain And Simple very helpful...

shane s.  |  Premières impressions 
Évaluation :
5

Thanks for sll your help this last year .

stephen b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
1

In the beginning I had a good experience with the uhaul staff. I caught Corona virus back in late March. I was so sick I had forgotten to pay the storage fee for April. I was feeling better and able to talk so I called to let the staff know what was going on around mid April and I paid the same day. Also this is my first missed payment. I haven't been to the storage unit since I've put my Things in there. I paid for the month of May on time. On May 29th I come to retrieve my things from storage, because I didn't need the unit anymore and my key doesn't Fit The Lock. I tell the staff no one knows why and says they can't help me. I had to pay $100 for a lock Smith to remove the lock. Im not stupid I know One of uhaul staff members changed my lock because of my late payment in April and they never changed my lock back. The Manager said he doesn't have any notes or keys for my unit. I know They didn't have any more red tags so they used a different lock to keep me out. There's no way my key shouldn't have worked. I understand being locked out for non payment but when I paid, it should've been fixed or uhaul staff should've took the lock off instead of me having to pay a lock Smith for a problem I didn't create. The manager wasn't helpful at all.

Melonie M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yamisse P.  |  Premières impressions 
Évaluation :
3

I cancel my storage Thursday may 13th Because there was two boats missin in my storage was very loose in I was uncomfortable so I just went on in cancel it

Tolliver C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felicia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derehl D.  |  Online Move In 
Évaluation :
5

Facility very clean. Extremely great experience. Never any issues when we would load or unload. Would definitely use this facility again.

Mary V.  |  Expérience générale 
Évaluation :
5

No!

Amy L.  |  Premières impressions 
Évaluation :
5

It was a very busy day and there was a wait time, even though I reserved ahead. But everyone was helpful and pleasant regardless. The original unit was too small, and staff was very accommodating with changing to a different unit. In addition, we did not lock the unit properly and the company notified me to assure my items are safe. Je les recommande fortement. 

VICKIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie w.  |  Expérience générale 
Évaluation :
2

Staff was unaware how to do things. Wait time for me was 45 min with know one in front of me.

Tyesand B.  |  Premières impressions 
Évaluation :
5

Thanks

ALYSEN L.  |  Expérience générale 
Évaluation :
5

Staff were always so helpful and detailed

Jazmine D.  |  Expérience générale 
Évaluation :
5

I would have kept my storage unit if the rates had not increased.

JASON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN A.  |  Expérience générale 
Évaluation :
5

Staff members were courteous and helpful. Great experience - thank you!

Kris T.  |  Online Move In 
Évaluation :
1

The staff was disrespectful the day we went to remove all of our belongings and close out our month. We ran in to an issue with them not having a utility dolly for us to use but we had been charged for one, and did not try to help us in any way to find a solution. All they did was laugh in our face and told us to figure it out. I was really disappointed and upset that I reached out to uhaul customer service while in store and they worked to help us find a dolly nearby at another location and we were able to complete our move out. Horrible experience for us. The overall move out we were able to complete but the staff that was there initially when we arrived was a 0 for sure.

Sharonda Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

portia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie w.  |  Premières impressions 
Évaluation :
5

I was able to keep my stuff safe an lock up an the hours was great I would rent from this main st whitehall ohio anytime thanks u-haul I love your business happy holidays u-haul on main street

KAREN P.  |  Expérience générale 
Évaluation :
5

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I'm not setting it off. I use the key card to sign in and out.

stephan w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ladajsha W.  |  Expérience générale 
Évaluation :
1

There were large cockroaches in my storage unit. I am still fogging my new home.

Amelia C.  |  Expérience générale 
Évaluation :
5

Martha was awesome!!!

SHERRY S.  |  Premières impressions 
Évaluation :
5

The GM there is the best!!!

Leroy P.  |  Expérience générale 
Évaluation :
2

Very upset that they took out the security gate! Very disappointing of lack of security. Will not use this facility ever again!

david h.  |  Expérience générale 
Évaluation :
3

Martha was extremely helpful.

Diona G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :