Évaluations des clients U-Haul Moving & Storage of Whitehall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Whitehall

Cote générale :

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STEPHEN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kris T. | Online Move In |
Évaluation :

Staff members were courteous and helpful. Great experience - thank you!

GINA K.
Évaluation :

Given the circumstances we are experiencing right now with COVID-19 the employees at the E.Main street location performed their jobs better than expected. Keep up the good work!

Sharonda Y. | Expérience générale |
Évaluation :

The staff was disrespectful the day we went to remove all of our belongings and close out our month. We ran in to an issue with them not having a utility dolly for us to use but we had been charged for one, and did not try to help us in any way to find a solution. All they did was laugh in our face and told us to figure it out. I was really disappointed and upset that I reached out to uhaul customer service while in store and they worked to help us find a dolly nearby at another location and we were able to complete our move out. Horrible experience for us. The overall move out we were able to complete but the staff that was there initially when we arrived was a 0 for sure.

MARTHA W.
Évaluation :

Customer service was subpar, and I am VERY generous in rating customer service, especially during COVID. Employees were either not wearing masks, or wearing them incorrectly. They were not respecting or enforcing social distancing, were clearly agitated in demeanor, and haggling with a woman of color over 2 dollars difference in a bill when we walked in. I will not be returning to this location due to the pall of depression and self-hate over the majority of the employees' faces. Please, please, for their sake, reduce their hours, hire one or two more workers, TRAIN THEM WELL, and encourage them to take PAID time off if they feel sick - please do not suggest they find employment elsewhere. The practices of management at this location reflect poorly on the brand. The human cost of misery is not worth paying for clean and functional rental vehicles.

ROBINY E.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Very satisfied. Every reservation we've made has been 100% correct at the time of pick-up, and the equipment has been good.

portia B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CAROLYN R.
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Manager was awesome

James R.
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Le client n'a pas laissé de commentaire.

KEVIN H.
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Le client n'a pas laissé de commentaire.

MAYA K.
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Nice staff, the past 2 times items I've ordered have not been in my uhaul. The pickup truck i returned 2 days ago did not have the mileage that was on the truck, i ended up being charged extra for it.

LORRAINE S.
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The manager on site was very helpful .they were having trouble with their computers. but he was able to get us into a vehicle and get us on our way.

jamie w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LORIE R.
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The truck ran very rough.

RANDOLPH L.
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I can't think of anything to improve except to have the equipment dropped off and picked up. You folks do a great job. Thank you

THOMAS C.
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Did a great job

Harold E.
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Quinine Davis and David Stevens extended exceptional customer service. I needed a certain cargo carrier and Kenny of the S. Hamilton rd location referred me .

KAREN P. | Expérience générale |
Évaluation :

I was able to keep my stuff safe an lock up an the hours was great I would rent from this main st whitehall ohio anytime thanks u-haul I love your business happy holidays u-haul on main street

ROCHELLE A.
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Le client n'a pas laissé de commentaire.

Chad L.
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Stephanie and entire crew always take care of the customer. This location is highly recommended. Always flexible when the move does not go accordingly! Thanks again!

Miklos B.
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Le client n'a pas laissé de commentaire.

GARY B.
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The only negative is the cost was a little pricey.

terri G.
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Richard Henery was awesome! He was very helpful throughout this entire process. I'd gone back and forth to the store many times over the past month purchasing supplies and he'd always provide assistance as to which specific items I would need to accomplish what I needed them for and they all worked perfectly. I'd give him the maximum stars (rating) + 10. Also the gentleman that brought the truck around was kind, friendly and polite. It's just really hard to find this kind of service nowadays.

CARMEN C.
Évaluation :

The truck was very noisy made loud rattling sound unable to talk and be heard with out shouting. Vehicle should be serviced or removed from availability.

JOEL G.
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Le client n'a pas laissé de commentaire.

MARVIN H.
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Great customer service 😊

Alieu K.
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Le client n'a pas laissé de commentaire.

Steven G.
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Had to search for drop box. Not orange not cleRly marked like Vidio

Crystel C.
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Le client n'a pas laissé de commentaire.

Garlin C.
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Le client n'a pas laissé de commentaire.

Crystel C.
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Friendly Staff and they all had mask on and provided hand sanitizer. Love it.

Esteban H.
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Le client n'a pas laissé de commentaire.

tiffany P.
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Ensure that available staff are properly trained on all transactions and have necessary knowledge of store operations.

KATRINA W.
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Truck ran alil rough but it got the job done

ANDREW DOUGLAS W.
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Actually speak with the customer at the time of drop-off and explain charges intended to be made to the card on file, especially when different from those quoted.

Irene T.
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Le client n'a pas laissé de commentaire.

tiara D.
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Le client n'a pas laissé de commentaire.

ZENA H.
Évaluation :

Very friendly and curtious staff

Amber M.
Évaluation :

Too bad you let the one person go, that made a difference at this store. Shame on you U-HAUL for not treating your employees with the respect and recognition they deserve.

DHAMEERAH Z.
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Le client n'a pas laissé de commentaire.

Yaakov S.
Évaluation :

I forgot the new manager name but he was grate

Britney B.
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Customer service was great. The parking was limited because the lot is small. That's why I gave four stars. Overall good experience.

Earl L. L.
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The process worked well, especially the drop off.

Kiana C.
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Le client n'a pas laissé de commentaire.

TAMIYAH M.
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Le client n'a pas laissé de commentaire.

PAULA L.
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Le client n'a pas laissé de commentaire.

LARRY B.
Évaluation :

Interior part of Vehicle needed improvement. Driver's sun visor was broken and tilted towards the front windshield. This visor obstructed my view during the drive. Also during the drive, there was a very loud shrieking sound heard. Seemed to come from the roof area. Sounded like a hoard of bee's. Also the rear view mirror on passengers side was broken.

BRUCE B.
Évaluation :

Great Staff and great job. Thank you.

TIMOTHY L.
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The guy that was there when I dropped off trailer was not very helpful.

matthew C.
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Le client n'a pas laissé de commentaire.

Debora C.
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Le client n'a pas laissé de commentaire.

Tabitha B.
Évaluation :

The Customer service rep Joseph who helped us told us that we had the truck for 24 hours but we picked up the truck fuck after 3pm. We askednif it was reserved for the following day and he said no just have it back by the time we close then after looking at the paper work found out he put on there to have the truck back by 11am. I feel like he was lieing to us making us thing he was truly trying to help us was intentionally done. If thats how you run a business Ill go elsewhere next time! I wonder if some of these extra fees are goin to his busted breakline on his S10 or actually charged by uhal!!!

Jeffery F.
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Le client n'a pas laissé de commentaire.

Matthew F.
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The app say you have curbside check in but there are no Q-codes out front to accommodate this...

JACQUELINE K.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Roy C.
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Le client n'a pas laissé de commentaire.

Ruth W.
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Le client n'a pas laissé de commentaire.

sharon B.
Évaluation :

The rental experience was good. However I was charged the original amount but when I took the truck back my bill was reduced by almost 50% but that not what my checking account says. The rep. at the store said it takes 5 to ten days to get that credit. That is not right.

Charles M.
Évaluation :

When renting a truck, I didn't need or ask for a dolly or pass but they were in the truck with a seal to make sure they were not used. This only took up space I could have used.

paula H.
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Le client n'a pas laissé de commentaire.

CHRISTINA S.
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Brian was super helpful - would highly recommend!

Lakeisha C.
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Le client n'a pas laissé de commentaire.

Monique W.
Évaluation :

Check moving dolly's to ensure usage.

Mike N.
Évaluation :

This store desperately needs more staffing to prevent people from such long waits. Also, if I order a dolley or blankets, I should not have to tell staff, they should be on top of it already by looking at my reservation. Also, they never seem to answer their phone.

Pamela P.
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Le client n'a pas laissé de commentaire.

Joe P.
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Le client n'a pas laissé de commentaire.

TAMARA B.
Évaluation :

Keep it up!

Joseph R.
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Le client n'a pas laissé de commentaire.

Mohand M.
Évaluation :

Easy very quick clean good reception

Wilma S.
Évaluation :

I was very satisfied!!

Portia B.
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Le client n'a pas laissé de commentaire.

Portia B.
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Le client n'a pas laissé de commentaire.

Jeffery F.
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Le client n'a pas laissé de commentaire.

Tamiyah M.
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Le client n'a pas laissé de commentaire.

Susan C.
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Le client n'a pas laissé de commentaire.

DIANE J.
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Le client n'a pas laissé de commentaire.

eric V.
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Le client n'a pas laissé de commentaire.

Luis S.
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Le client n'a pas laissé de commentaire.

Julie K.
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Le client n'a pas laissé de commentaire.

Janet D.
Évaluation :

Vehicles need to be cleaned more often

Babak D.
Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE O.
Évaluation :

Le client n'a pas laissé de commentaire.

Angelette H.
Évaluation :

Le client n'a pas laissé de commentaire.

Charlie H.
Évaluation :

The staff here is super friendly the truck ran great. The ac in the truck worked but it would stop blowing through the main vents and start blowing through the defrost vents then randomly switch back

Partridge S.
Évaluation :

I came in to get a storage and the person behind the counter didn't know how to get me a storage. Had to come back the next day to get a storage registered

LAWANNA W.
Évaluation :

I loved management!!! She was very pleasantl and acommendating. Yes I will recomend other to this location

LEONARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

DELESIA M.
Évaluation :

Service was excellent.

Alex M.
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Le client n'a pas laissé de commentaire.

Jennifer M.
Évaluation :

Everyone at this location is friendly and helpful! Really recommend this location -- I'm glad to know this place is here, so that I can come back again :)

David H.
Évaluation :

For being a Holiday people were great to work with

Jeremy E.
Évaluation :

Le client n'a pas laissé de commentaire.

darrick G.
Évaluation :

It keeps getting worse first millage raise then 4 hour window it cost me 40 dollars to pick a washer from Bruce rd to yearling the flat rate and mileage charges feel like double whammy

Mark C.
Évaluation :

Le client n'a pas laissé de commentaire.

EMENIKE E.
Évaluation :

Le client n'a pas laissé de commentaire.

Alfonzo D.
Évaluation :

Extremely long wait time upon arrival one person at counter that was new and could not help when other reps came to counter seemed annoyed and rude did not get hand dolly that I paid for when returning truck waited in line for ever no one at counter again waited in truck to return while employee was out smoking and told me to go inside and wait because they didn't know where the guy was to check truck when got waited on reo did not wanna go look at truck and when she finally did she was rude about it not a good experience at all

Katrina L.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric Z.
Évaluation :

Long wait times to get trailer. Not enough staff.

stephan w. | Premières impressions |
Évaluation :

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I’m not setting it off. I use the key card to sign in and out.

Daniel M.
Évaluation :

Very helpful manager and staff ... thanks much!

Rochelle B.
Évaluation :

Le client n'a pas laissé de commentaire.

frank I.
Évaluation :

Le client n'a pas laissé de commentaire.

Moris D.
Évaluation :

Just keep doing what ever you are with your employees so they can continue talking good care of costumer the same way they are right now.

John C.
Évaluation :

The location and the people were great. The main office customer service is below standard

Lillian G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ladajsha W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Amelia C. | Expérience générale |
Évaluation :

There were large cockroaches in my storage unit. I am still fogging my new home.

SHERRY S. | Premières impressions |
Évaluation :

Martha was awesome!!!

Leroy P. | Expérience générale |
Évaluation :

The GM there is the best!!!

david h. | Expérience générale |
Évaluation :

Very upset that they took out the security gate! Very disappointing of lack of security. Will not use this facility ever again!

Diona G. | Premières impressions |
Évaluation :

Martha was extremely helpful.

David W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

eddy j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rickquetta B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

marko g. | Expérience générale |
Évaluation :

Outstanding service and support. Security procedures explained very well and made me feel secure. Checked out on 4/9/2020 a day before scheduled checkout and technician was very helpful. Will definitely use again.

delayne c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

debra b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

willie p. | Expérience générale |
Évaluation :

The service was great.We financially could not afford to continue to make the payments for our son.We would definitely recommend your facility to our friends and family.

charlene p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Angelique L. | Premières impressions |
Évaluation :

Staff Shawnee and jermaine were very helpful and got me what I needed quick!

Leroy P. | Premières impressions |
Évaluation :

I am just amazed at how good the employees, at the Main St. and Barnett location are, with customer service. The general manager, there, Martha, really knows what she’s doing and she has a great team behind her.

maria C. | Expérience générale |
Évaluation :

Loved the service

Tyger R. | Expérience générale |
Évaluation :

Thanks for everything. Especially being able to replace my keys after I lost them. And also thank you for your amazing customer service. You all are amazing.

maria C. | Premières impressions |
Évaluation :

Loved the service and the service they gave me a free storage unit til my apartment gwts ready

Tammy V. | Expérience générale |
Évaluation :

Everyone was happy friendly helpful polite professional people.

Tammy V. | Premières impressions |
Évaluation :

Very friendly professional and caring staff.

Tammy V. | Premières impressions |
Évaluation :

The store manager and agents were very polite friendly and professional. I will definitely go to the Main Street Whitehall store again.

Yvette B. | Expérience générale |
Évaluation :

I want to know when my funds will go back on my card?

WHITNEY B. | Expérience générale |
Évaluation :

Martha and Marilyn run a well organized facility. It has been a pleasure doing business with them!

mike m. | Expérience générale |
Évaluation :

It was a very pleasant experience

steven c. | Expérience générale |
Évaluation :

The storage aspect was great... the truck rental & lock removal well.... Not so good

JACQUELINE L. | Expérience générale |
Évaluation :

I Was a customer for over 14 years. Never had any problems. Staff was friendly.

Julia L. | Expérience générale |
Évaluation :

I will NEVER EVER use U-Haul again! I'm done with you all. I was charged over $200 for an in-town move. I'm done with Uhaul and will use another moving company when I move again or need storage.

cody b. | Expérience générale |
Évaluation :

Poor management Most employees are rude Manager is the only one to solve a problem but never there Mark needs training in people skills

Julia L. | Premières impressions |
Évaluation :

Excellent job. Everyone was extremely helpful!

Tonya C. | Expérience générale |
Évaluation :

Will tell everyone i know that they are very helpful and lkind! Thank you very much.

Melissa C. | Premières impressions |
Évaluation :

Very clean, brand new storage units. great service.

adriene h. | Expérience générale |
Évaluation :

I loved using them and if i need to I will do it again. They where so nice and friendly with no issues or drama.😄

Mary L. | Premières impressions |
Évaluation :

The process was fast and easy the truck was ready

NATASHA R. | Expérience générale |
Évaluation :

none

LAKE D j. | Premières impressions |
Évaluation :

Very helpful, thorough, knowledgeable and friendly. I’ve never had a bad experience at this UHAUL facility.

christopher f. | Expérience générale |
Évaluation :

Everything was great!! Thank you!!

STUART Z. | Expérience générale |
Évaluation :

GREAT JOB.

Earlene P. | Expérience générale |
Évaluation :

I had a pleasant experience with the u-haul at Main and Barnett Rd. I have dealt with them many times and I have always been pleased.

rhonda j. | Expérience générale |
Évaluation :

I'm happy that we have a place like your for my need to put my things in so I could get my apartment.

marquisha r. | Expérience générale |
Évaluation :

I really thank god for people like them everyday.

Renee F. | Expérience générale |
Évaluation :

There was a rodent issue. I brought it to their attention but nothing was done about it. Other than that it was convenient.

Scott S. | Expérience générale |
Évaluation :

The staff was professional, courteous, and always helpful. The facilities were always clean.

James W. | Expérience générale |
Évaluation :

Very easy to work with.

RERCONICA M. | Expérience générale |
Évaluation :

Very nice

Roshelle J. | Expérience générale |
Évaluation :

I was overcharged for several months rental. The rep would quote one price but my debit card would be charged $20 to $60 more. When I asked about the higher charge, the manager even blamed my bank

Pamela H. | Expérience générale |
Évaluation :

All services were MAGNIFICENT!!!

steven p. | Expérience générale |
Évaluation :

The staff were very helpful, and the facility was well maintained.

DonNeesha V. | Réservation |
Évaluation :

Terrible customer service. I was given the run around for two days and nothing was done about it.

James W. | Réservation |
Évaluation :

Everyone was very helpful. It was very easy to rent a storage space.

dawn s. | Expérience générale |
Évaluation :

The manager Rick was eager to please. In fact, everyone that works at this location is always so helpful and nice. Thank you for making my change so easy.

MELODY C. | Réservation |
Évaluation :

Excellent service.

THADDIUS B. | Réservation |
Évaluation :

Quick and easy service, they were great. Go there but reserve in advance for your great service

william s. | Expérience générale |
Évaluation :

While this facility was great, my overall experience using the U-Box system had numerous significant problems - I even was left on hold for 30 min on your customer service line without any answer.

Thelma B. | Expérience générale |
Évaluation :

Thank you

tannadia s. | Expérience générale |
Évaluation :

I love them and I would recommend them to all of my friends especially Rick I love you Rick!!!!😁😁😁 Thank y'all

cheryl O. | Expérience générale |
Évaluation :

I love this place.

Denise B. | Expérience générale |
Évaluation :

Never again.

darrell S. | Expérience générale |
Évaluation :

Great and easy to use.

Non reviews have been submitted for this location.

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