Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3137 évaluations

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

(570) 826-1251

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nice ppl

Rigoberto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D. 
Évaluation :
5

Have the gas tank full

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F.  |  Expérience générale 
Évaluation :
1

I had a very bad experience with U-Haul and would not recommend them to others. In fact, I would recommend any company except U-Haul. I got the UBox containers because the sales agent told me it was the best option as I could get them delivered. When it came time to schedule delivery, they told me they don't handle out of that location. I told the agent that is the only reason I got the boxes at that location. I had to rent a 15" box truck and drive them myself to my daughter's house. They charged an extra 200 $for this. At every turn, I felt that U-Haul only cared about adding fees and not a good customer experience. We only had the UBoxes for less than a week. At no point did someone offer to refund the unused week or provide the 15' truck at no charge since UHaul was in the wrong and I feel defrauded me.

Renee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Truck smelled like cigarette smoke. Windshield has smoke haze on it

Nicole T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawanda c.  |  Premières impressions 
Évaluation :
5

Gentleman at the desk was incredibly helpful. Answered all my questions and got me on the road in less than 10 minutes. Truck was exactly what i needed

Stacy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda K.  |  Premières impressions 
Évaluation :
5

The person I worked with here was the only competent and helpful person during my rental.

Brendan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY K. 
Évaluation :
2

actually having the equipment I reserved a month ago and not change where to pick it would be a good start

Emmanuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Great Customerservice

MAry C. 
Évaluation :
5

Excellent service. Very friendly and thorough. Answered all our questions. All your locations should be staffed with courteous and knowledgeable team members like the ones here.

Mark E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
1

I would never use uhaul again. I made my reservation a month before and then got a call the day before telling me that the location of my pickup didn't have my trailer so I had to drive a hour away. I thought that was very unprofessional especially with a reservation that was made a month in advance. Overall experience was very unprofessional.

Anna G. 
Évaluation :
5

Nice staff, the guy in Scranton is a douche bag!

Randy D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla K.  |  Online Move In 
Évaluation :
1

I am a customer of you as always, but you must explain to the client when we are going to use a team if we can incur. I did not know what he had to do when he delivered a team and the person who served me did not informed me. He only told me that he had to deliver the gas as it came out and nothing else. They have been really disappointed and more when they debited from my money I needed.

Hector R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
4

The parts to install our hitch took longer to arrive than we were told but this may not be the fault of this U-Haul location, perhaps the supplier. Otherwise, well done.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heide S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Online Move In 
Évaluation :
3

More staff to reduce waiting.

Matthew C. 
Évaluation :
2

Couldn't get my couch to fit in the door. Was charged more than I was told I would be.

Stephanie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

The staff on duty was so incredibly caring. They reserved a different accommodation for me at the end of the day, which saved me a considerable amount of money. I tried to offer them 40 $in cash as a thanks, but both of them refused to accept it. I was going through s hard transition, because I just lost my job, and gave up my apartment to live with someone. The staff at this Uhaul location unknowingly made this difficult time in my life a little easier. I Wish so could remember their names. It was a woman, and a man at the end of the day shift. Lovely people. -Cheryl

Cheryl H. 
Évaluation :
3

Surprised there wasn't a walk around with an employee to look for damages, explainin controls, and general safety.

Christopher H. 
Évaluation :
5

GOOD

philips A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Delivered as promised. Easy pick up and return.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgilio R. 
Évaluation :
5

Very friendly customer service. I've had really bad experiences with other locations so I wasn't expecting to be treated so nicely. Location was clean and organized which was also a surprise.

Danielle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane K.  |  Expérience générale 
Évaluation :
5

Helpful and efficient.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Clean and temperature-controlled facility. The storage unit was perfect for the amount of things I had, and access was easy.

Megan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athanasios P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean E. 
Évaluation :
5

Nothing. Store was spotless. Staff were nice. Service was fast. Great experience. Thanks.

Tim S. 
Évaluation :
4

Have more vehicles, more staff to answer phones and when you make a reservation 3 weeks out and then have to drive an hour to get a truck

Michael D. 
Évaluation :
5

Friendly customer service. Good products. This was a GOOD example of uhaul.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

The truck I was given was not safe to drive. There were four major issues that I noticed. 1. There was no passenger seat belt clip. 2. There was a leak in the box that leaked water onto my sofa. 3. The truck swayed from side to side and was hard to control even at a slow speed. 4. The front tires were bald.

Nathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Very good service and excellent equipment

Anthony K. 
Évaluation :
3

800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficult

JENNIFER W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace B. 
Évaluation :
4

The employee who rented the vehicle to me was very kind and professional. She was very knowledgeable and helped me with another reservation. The only complaint I have is that the vehicle return process through the link took too long. It took me about 15 mins to do in the dark and pouring rain. I was not aware of the process so it caused me to so keep turning the truck off and on and then getting out and back in. I understand the need for this process but at almost 11pm in the dark and rain the process just took too long for me and I had no choice but to do it or be charged another 20 $for someone else to verify the information. I did appreciate the clear directions on how to fix issues with my phone's locations. Overall I had a good experience.

Donita J. 
Évaluation :
5

Everyone is always very friendly and helpful...

felicia b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
1

The lady that attended me is rude disrespectful ignorant and prejudice.

Sarjo S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

My mother recommended them to me because she used them before so she was correct. They were excellent

MARY J. 
Évaluation :
5

Check out and check in were great: quick, pleasant, and friendly. Merci.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Not charge for mileage

Kathryne K. 
Évaluation :
1

Provide adequate number of vehicles so when a person goes to pick up reservation they are not forced to go with a smaller rental and forced to make double the trip and the company collect on double the mileage fees. Very disappointed and unsatisfied customer.

Ashley E. 
Évaluation :
5

Efficient and user friendly.

Quentin N. 
Évaluation :
5

Everything was perfect. Great experience.

Edmund B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

The truck I rented should have been retired a long time ago. It should not be on the road anymore. It was all beat up, ran terribly, was all over the road and difficult to maintain in a straight line. Awful suspension and handling. Super rattling noisy. Old gas-guzzler. The only thing that worked well was the a/c. Should no longer be considered safe to drive this truck. No fault of the staff at this U-haul location, they were excellent. Especially, the person I dealt with by the name of Brian.

Joseph I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhruva R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBINSON M. 
Évaluation :
5

If you could perhaps give a better estimate on the time it would take for the installation, that would be helpful.

Russell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
5

There was a change oil light on the dash right from when I got in.

Shneour H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
1

I had issues with the Kingston location!

renee A. 
Évaluation :
4

Very friendly employees!

John J. 
Évaluation :
5

Nothing and keep her on front end she was very good and kept lines moving

ROBERT THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hemangini P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Thanks for a great experience. I am currently waiting for a large storage unit. I need space for a 2 - 3 bedroom apartment. I have to move in 3 months. Please assist

Karen H. 
Évaluation :
5

Service Rep was exceptionally efficient and courteous.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

The staff was very friendly and very knowledgeable help me find the perfect size Van to get what I needed done

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
4

I rented a van at a location closer to me a week ahead of time but was directed to another location. Would have been more convenient if I used original chosen location.

Wayne B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

amie R. 
Évaluation :
5

It's good

yin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO C.  |  Expérience générale 
Évaluation :
5

Christian provided the best customer service ever. When my trailer was connected, the left turn signal was not working. Christian said "Don't worry, we will diagnose this and get you on the road". Sure enough. A few tests and a new fuse, I was ready to roll. He was extremely knowledgeable and professional. Honestly, one of the best customer service experiences in my 50 plus years. Needless to say, I am sure you are aware of him and his quality of work. However, most people only use these comment sections to complain. I waited to take the time and commend your Uhaul and your training process. Job well done. Jon Hwak

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Sr O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R.  |  Premières impressions 
Évaluation :
3

Be nice if people explained things better.

DAVID M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milcia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage units

Zina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

I was disappointed to learn that a uhaul vehicle was not available near my house despite a location that was located there. It was frustrating to learn uhaul would not do anything to provide a vehicle at this location and I ended up paying for 20 additional miles for a commute as my move to as literally down the street from uhaul and each other. I couldn't believe the poor level customer service when I called to inquire about this.

Steven W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE S. 
Évaluation :
5

The cost was a little high. I rented for 4 hrs and only drove 30 miles at a cost of 57 $. The advertisement of 19 $:95 is misleading. I knew I had to put gas in and get insurance but the mileage charge is excessive.

Sharon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Expérience générale 
Évaluation :
5

rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?

pattie e.  |  Expérience générale 
Évaluation :
3

Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.

Linda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINA b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Z.  |  Premières impressions 
Évaluation :
3

I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .

GWEN A.  |  Premières impressions 
Évaluation :
1

The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!

Dennis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie a.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda W.  |  Premières impressions 
Évaluation :
2

Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrong

FRANCISCO H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niki L.  |  Premières impressions 
Évaluation :
5

My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

john b.  |  Expérience générale 
Évaluation :
1

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

Jill G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H.  |  Premières impressions 
Évaluation :
5

The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

MICHAEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharece h.  |  Premières impressions 
Évaluation :
5

Ashley was terrific. I’d hire her away from you if my company was in PA

kevin g.  |  Premières impressions 
Évaluation :
3

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Ryan C.  |  Online Move In 
Évaluation :
5

The Guy that took care of me was great took the time to explain everything to me.

diana s.  |  Premières impressions 
Évaluation :
5

great service excellent way to see storage sizes

Carol S.  |  Premières impressions 
Évaluation :
5

Brian was very helpful and courteous; storage facility very clean and well organized

William L.  |  Premières impressions 
Évaluation :
5

My experience was great and the staff very friendly

Serena W.  |  Premières impressions 
Évaluation :
5

Very nice and thet were a great help

cassandra b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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