Évaluations des clients U-Haul Moving & Storage of Wilkes-Barre

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Wilkes-Barre

Cote générale :

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James C.
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Excellent staff. Very quick, and friendly. Definitely recommend using them.

Melinda V.
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Le client n'a pas laissé de commentaire.

Ronald D.
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Le client n'a pas laissé de commentaire.

KEITH B.
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The service people there were very helpful they answered all my needs they installed a trailer hitch for me everything was great the price was great and I would definitely recommend them for anybody's moving needs

Donald H.
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Desk associate was super personable and attentive ..

Thomas K.
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Le client n'a pas laissé de commentaire.

Edison R.
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Thank

Michael S.
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Le client n'a pas laissé de commentaire.

Steven F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kiswendsida Y.
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Keep doing that way

Niki L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Russell K.
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Le client n'a pas laissé de commentaire.

Joy W.
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Everything was great

GARY S.
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Truck was reserved for 10/22. Upon arrival, was informed that no trucks were available. Staff was indifferent to the whole situation and continuously blamed the "customer" who didn't return his truck on time. Was given the option to drive 90 miles to pick up an available truck. My move to Florida was delayed over 1 day. Moving help was now not available. My reservation was made 3 weeks in advance. No excuse for this type of poor service. A complete disaster.

Thomas M.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Easy and inexpensive

Federico R.
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I wouldn't change a thing

Josh P.
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Pricing is extremely misleading. I was charged $100 roughly for 8 hours in town use while ensuring the gas came back at the correct amount with the clean uhual.

Justin B.
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friendly staff and very clean store

Mark F.
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Excellent and friendly staff. Highly recommend this location..

Yehuda H.
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Le client n'a pas laissé de commentaire.

Kathryn P.
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Le client n'a pas laissé de commentaire.

Jonathon W.
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The trucks alignment was off alot. I had to keep the wheel turned fully sideways to the left to drive straight. I told the guy at the location on the phone. He simply said it was just back from maintenance and he will look at it when I brought it back. He needed the truck back for another family. He told me they were going to Florida. I explained to him it was not safe to drive that distance with the alignment as bad as it was. The viehical also had trash underneath the seat. Which makes me believe it was not sanitized properly for covid.

Randall C.
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I know contracts are contracts! 3:30 was our return time...I called and said by the time we unloaded we would be till 5:30 returning the truck. And I was told we would get charged another day's rental! Do you not think that is quite excessive for 2 hours? I think there should be a scale of charge for an extra hour or two. Otherwise everything was ok!!!!

Edward B.
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Stop charging for mileage, used to be free still thought it was but wasn't charged over $100 for 73 miles ridiculous will NEVER rent from you again!

Angela Q.
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They were very nice and I was able to keep the truck for an extra day with no problems...

beth H.
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Le client n'a pas laissé de commentaire.

john b. | Expérience générale |
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My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

DANIELALLAN D.
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Had to travel 35 miles both ways to get truck because many locations closer couldn't provide truck requested. Was told there would be mileage credit. When truck was dropped of I was charged for extra mileage. I explained the situation and was told I would get a credit. NEVER HAPPENED!!!! Poor customer service

helen C.
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The location was good. The cost ended up being much higher than I had expected after talking to customer service.

Peri-Sue F.
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Le client n'a pas laissé de commentaire.

edward B.
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Le client n'a pas laissé de commentaire.

Dominique R.
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Fucking communicate between branches and with the customer!! I reserved a trailer unit in one town for pick up in the morning for a local rental, and by 7am that day my reservation had been “moved” to a location 30 minutes away for the evening after my help was scheduled to be done! I asked customer service to find anyone even remotely close and they swore up and down there was NOTHING in existence. I got to the Wilkes Barre branch, low and behind there was one sitting on the lot. Called and they said yes it has been available all day and has no reservations scheduled for tomorrow. I had asked the customer service rep point blank if they had any available in Wilkes-Barre that morning and they said no! The amount of stress, number of phone calls and circles I have been sent in to get a semi-decent solution is disgusting. I am frustrated and would like a refund.

Marty C.
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We are from another state and needed a van for a wedding. We could not have had a better experience with a U-haul location! Thank you!

Abdallah A.
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Le client n'a pas laissé de commentaire.

BETH D.
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Just wish I didn't have to wait for my money back that was change on my card. It's been 24 hours

john B.
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They were fabulous. We had to reschedule several times and they were very accommodating. Very positive. Easy to access orders online.

CARLOS B.
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Le client n'a pas laissé de commentaire.

Eric C.
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Le client n'a pas laissé de commentaire.

LUIS S.
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Le client n'a pas laissé de commentaire.

William T.
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Le client n'a pas laissé de commentaire.

Nicholas F.
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Le client n'a pas laissé de commentaire.

Idrissa J.
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Le client n'a pas laissé de commentaire.

Bryant W.
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Le client n'a pas laissé de commentaire.

jessica B.
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No complaints

Towanna D.
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Great customer service. Location is very clean and organised. Trucks are in great shape and clean..

Robert S.
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Le client n'a pas laissé de commentaire.

Ronald D.
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Near to perfect experience as you can get. Everything was great! Not sure how you could improve the experience.

TOWANNA D.
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Great customer service!!

MARIAN H.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

Fernando R.
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Charged for had when I put had some in

Daniel H.
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The guy Brian didn't know anything

William K.
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Le client n'a pas laissé de commentaire.

Michael S.
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Have the size truck that you ordered.

Rebecca W.
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We rented a van to transport a queen mattress and box spring. Van was super clean. It drove wonderfully—the brakes worked like a dream! I was able to reserve it over my phone and going in the next day to pick it up was easy too. A few minutes with my drivers license and we were on our way!

Jill G. | Premières impressions |
Évaluation :

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

DAVID H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

norman B.
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Le client n'a pas laissé de commentaire.

MICHAEL S. | Expérience générale |
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The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

Sara H.
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Le client n'a pas laissé de commentaire.

joseph S.
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Quick friendly service at pick up and drop off

Pliney N.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

WESLEY S.
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Only issue was the windshield inside and out was very dirty making it difficult to see in the sunlight

thomas B.
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Le client n'a pas laissé de commentaire.

Catherine N.
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Keep the good job! Very friendly rep who assisted me while booking my cargo van. Quick and easy process as well as the store was very clean i might add!!

monica H.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Have a better layout in parking lot. I understood where I had to go and what to do. When I was there other customers were clueless where to go and park. Can't fix stupid.

joe G.
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Le client n'a pas laissé de commentaire.

Jenna O.
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I was originally supposed to get a uHaul at the Old Forge store for 7am. The customer who had the truck night before never returned it at 5:45pm as agreed upon. Nobody ever called me and told me. I showed up for the uHaul that I reserved and the woman (Debby) was dismissive and said, “It happens,” and walked away. It was not until I started yelling and causing a scene (I had moving men schedule for 7:45AM) that she finally called her manager who then referred me to the Mundy street location. By then, I had to ask the movers to push the time back (which they were upset) and I had to push my day back and I was two hours behind schedule. I was moving to Philly and since I was now 2 hours behind schedule, I hit 12pm traffic and it took 4 hours to get there, making me late for the moving men I had scheduled in philly. UHaul is a TERRIBLE COMPANY. DO NOT USE THEM!!!!! I should have listened to everyone when they told me how terrible they were.

Charles S.
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Le client n'a pas laissé de commentaire.

David C.
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Great crew. Great service.

Obono John O.
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Le client n'a pas laissé de commentaire.

Gabriel L.
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Thanks

Guadalupe M.
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They make my reservation wrong, I have to call 4 different times and the 4 times they make it wrong, I call the reservation number and who ever answer the phone she was so rude and she'd help me at all everything was wrong 👎

Darren J.
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Trucks are poorly maintained. Was charged way to much for a vehicle that felt like it was gonna fall apart while driving. Never returning.

JOHN H.
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Le client n'a pas laissé de commentaire.

Sharon H.
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Le client n'a pas laissé de commentaire.

sharece h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LOUIS W.
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Le client n'a pas laissé de commentaire.

Marissa W.
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I was not able to do mobile checkout after hours because the reservation wasn't showing under my name/provided reservation number. Tried contacting customer service and got no answer. Resulted in additional $21.00 service charge.

John K.
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Le client n'a pas laissé de commentaire.

Harry V.
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Le client n'a pas laissé de commentaire.

Irene C.
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Le client n'a pas laissé de commentaire.

Ryan M.
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Nothing need be done. It was easy to use the app and the location was clean and well marked. The staff member greeted me upon return and she was very friendly.

William T.
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Le client n'a pas laissé de commentaire.

frank Y.
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Le client n'a pas laissé de commentaire.

Randy K.
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Customer service was awesome

Bryant C.
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Maybe be knowledgeable of the work you are doing... I rented a motorcycle trailer today. I didn't know I would need to purchase straps for it. I tried to ask the young lady assisting me how many straps I need, but she didn't know either.

Simran M.
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Le client n'a pas laissé de commentaire.

RONALD W.
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Le client n'a pas laissé de commentaire.

Natalie B.
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Le client n'a pas laissé de commentaire.

Raymond G.
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Im just upset because your truck litterally says 19.99 on it i could of paid someone to deliver my furniture and it would of been cheaper

Serena W.
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Le client n'a pas laissé de commentaire.

LOUIS W.
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Le client n'a pas laissé de commentaire.

John R.
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The U-Box service was a perfect fit for what I needed. I am so glad U-Haul had that service available. Thanks, jshr

DON R.
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Le client n'a pas laissé de commentaire.

Alex J.
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App would not allow me to show my location. Some other forms of verification would be great when dropping off after hours.

christopher H.
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I rented a trailer for 24 hours. Used it for 9 and was denied any discount.

Oscar V.
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I been using U-Haul now for my needs and everything I use a truck from them it seen better and better, I love their service and friendly environment they have

Ethan A.
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One of the wheel wells were bent and it squeaked the entire drive but performed as it should good customer service quick and easy pickup and dropoff

marci P.
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Le client n'a pas laissé de commentaire.

dennis B.
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Le client n'a pas laissé de commentaire.

Koba B.
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Le client n'a pas laissé de commentaire.

patrice M.
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Le client n'a pas laissé de commentaire.

Monica H.
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Le client n'a pas laissé de commentaire.

KENNETH B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Icilda L. | Expérience générale |
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I did month with the storage and I didn’t have a problem thank you

kevin g. | Premières impressions |
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Ashley was terrific. I’d hire her away from you if my company was in PA

Justin T. | Expérience générale |
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The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.

Ryan C. | Online Move In |
Évaluation :

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Luis M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rosa `. | Premières impressions |
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Le client n'a pas laissé de commentaire.

diana s. | Premières impressions |
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The Guy that took care of me was great took the time to explain everything to me.

Carol S. | Premières impressions |
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great service excellent way to see storage sizes

MOHAMED A. | Expérience générale |
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Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

Brenda V. | Premières impressions |
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The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

William L. | Premières impressions |
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Brian was very helpful and courteous; storage facility very clean and well organized

Dina B. | Premières impressions |
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Excellent rental and service!

Cassandra T. | Expérience générale |
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First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Richard P. | Expérience générale |
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Convenient location (for Wilkes University). Will be back in May.

Hellem O. | Expérience générale |
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Great choice

Serena W. | Premières impressions |
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My experience was great and the staff very friendly

John B. | Premières impressions |
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I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothing

cassandra b. | Premières impressions |
Évaluation :

Very nice and thet were a great help

harrite l. | Expérience générale |
Évaluation :

The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyou

Alicia J. | Premières impressions |
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I would definitely recommend people to rent at this Location.

Eric F. | Expérience générale |
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Very pleasant and helpful staff especially Brian.

TERI M. | Premières impressions |
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The man I had was excellent..he went above and beyond

Jude B. | Expérience générale |
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The staff is excellent and friendly.

Jameson W. | Expérience générale |
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Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.

charles d. | Réservation |
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Great service. Always clean. Staff always willing to assist

marilen o. | Expérience générale |
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Everyone at Uhaul were very professional and friendly!

PHILOMENIA W. | Expérience générale |
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Nothing

usn e. | Expérience générale |
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Staff very helpful.

Andres N. | Expérience générale |
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I had an unit with U-Haul for almost a year and one day someone else Just called and cancel my unit without any permission, the location didn't call me or anything. bad customer service -5 star

DIANE P. | Expérience générale |
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Thank you for the use of your storage unit even through the tornado it was nice to know my belongings were safe

ARTHUR Z. | Expérience générale |
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Could not have expected any better experience

rhonda r. | Expérience générale |
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Great people!

amanda n. | Expérience générale |
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This was my first "storage facility" experience. U-Haul, Mundy St. staff was pleasant to work with, and the facility was very clean, and well maintained! I would definitely recommend them!

Non reviews have been submitted for this location.

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