Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

Évaluation :

1

When dropping off the trailer, the man who did the check in was arrogant, not helpful and unprofessional

Évaluation :

5

All employees at the branch were amazing.

Évaluation :

5

None.

Évaluation :

5

Love it great. Service thanks

Évaluation :

5

Customer service went above and beyond. Fortement recommandé!

Évaluation :

1

Rude employee

Évaluation :

3

Stop repping people off money on your miles . Also giving people trucks with little gas then we give it back with more gas. Also truck was dirty. And I didn't now I would have to take pictures of mileage before and after so you changed me 42 for truck then 39 for incorrect miles. So for a 42 truck I payed almost 100.00. What a rip off

Évaluation :

3

Fix the broken lock on back door

Évaluation :

3

All was good

Évaluation :

5

The gentleman that helped straightening out a mess with multiple trucks and one tow dolly was super. Very well versed in uhaul operations U need every individual to be just like him

Évaluation :

5

All was good

Évaluation :

3

Have a direct # for us to reach the store we used. Tell ppl after 5 pm it's an extra day instead of saying nothing

Évaluation :

1

I booked a storage unit online which was easy and convenient. However I did not need the storage unit after I booked it. A family member purchased one for me and I had no clue. I got online to cancel it'. I never used the unit I never went to the location , I cancelled it 12 hours later so that the unit was readily available to someone else who needed it: I never received a refund for $120. I called and they told me no refunds. I just received an email stating i owe them $120 when it was already deducted out of my bank. U-Haul is not helpful and I wouldn't recommend them to anyone I know .

Évaluation :

5

Quick service in person

Évaluation :

5

Everything was fine, keep doing what you are doing.

Évaluation :

1

I booked it . Never moved in because after booking I realized we have already purchased another storage unit elsewhere. I cancelled the unit the next morning when U-Haul opened. I was still charged for a full months rent. Not refunded . I called and they said no refunds . Wouldn't recommend

Évaluation :

5

Make sure person answering phone knows what to do

Évaluation :

5

The crew at this location did a great job before and after our trip.

Évaluation :

3

My overall experience renting a U-Haul was not good this time, call me at (717) 884-1131 and I'll tell you about it. Mike

Évaluation :

5

Appreciate all that help us!

Évaluation :

5

Great service

Évaluation :

1

Very very rude staff , Zero knowledge about equipment , Zero knowledge about the prices

Évaluation :

5

So, where do I start. Our truck had a check engine light on and was loosing its brakes. It was terrifying driving this truck to the U-Haul location. We were told not to take the truck any further. We were offered another truck but were told we would have to transfer all of our load into the new truck by ourselves. It took us 3 hours to load it in the first place. This location did not offer loading services. Luckily a friend of one of the workers was there and he and another friend loaded the truck for us. I don't know what we would have done. So we had to stay the night in Wilkes-Barre on our dime. This was really frustrating because this was not our fault. We were very disappointed that no compensation was offered for our difficulties and frustrations.

Évaluation :

5

U guys r perfect

Évaluation :

5

I originally signed up to pick up my rental at One Stop Enterprise, 1091 WilkesBarre Township Blvd, Wilkes Barre, PA 18702. Close this pick up location down! It was only 3:00 in the afternoon and there was no one there to help me. The man at the gas station told me to go online and get a code to pick up my key in some box. I worked for over an hour online and on the phone with five different people getting transferred all the time the app not working and still did not have a key to my rental van. How disgusting this experience was. I'm 67 years old and all I wanted to do was cry the entire time. Thank God I finally decided to go to a different location.

Évaluation :

4

The truck I was given had a bunch of trash in the cab, to include a used diaper. This oversight must've been because of a quick turnover. I brought it to the attention of the staff and they quickly corrected the problem. Just a little more attention to detail would help during the busy season.

Évaluation :

3

My only complaint is that they don't refund you for moving out early. Paid for the last month with autopay but everting was moved out with 3 weeks left for that months rental. I dont think that is unreasonable for such a large company.

Évaluation :

5

Good.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The people who work inside are not friendly, they have to change their attitude

Évaluation :

5

Staff cordial, pleasant and friendly. Will return again to this location.

Évaluation :

2

We waited very long .. very slow systems .. over 40 minutes for a truck.. just stood there

Évaluation :

5

I personally thank the people that helped. They were polite and respectful. Thanks Guys keep up the Good work

Évaluation :

5

Very helpful and convenient

Évaluation :

5

Management is great and this is my favorite location

Évaluation :

3

The experience this time was much different then previous car hauler rentals. 2-3 days prior to the rental pickup the UHAUL location was not sure there was going to be a car hauler available on the date of my reservation. I spoke with the regional rep and they advised me of other locations (extra travel required) that had car haulers available. Why would UHAUL propose a customer to travel to pick a car hauler instead of internally sourcing it from another location? That's poor customer service in my opinion. Also, when dropping off the car hauler at my destination, I was informed that the car hauler brake safety cable was incorrectly installed at the previous location.

Évaluation :

5

From Service, was quickly unloaded. On my way.

Évaluation :

5

I had to wait while instillation was being done. Really needed some background music or a tv to pass the time better. Only took a little over an hour but I still almost fell asleep. Girl behind the counter was very pleasant.

Évaluation :

5

Great staff ' very helpful

Évaluation :

5

Take trucks to get serviced by a mechanic. We had a truck that engine light came on when codes were ran there was 11 for the car converter these codes have been cleared before. When we called for service through U-Haul the mechanic just cleared them again causing us to use more gas than needed

Évaluation :

5

The U-Haul on Mundy Street in Wilkes-Barre (PA) is second to none--top quality customer service each and every time. Ashley, Cory and the staff at Mundy Street always go above and beyond to make everything right from the time you walk into the store to pick up your rental until the time you bring it back. I wouldn't rent from anywhere else.

Évaluation :

5

Gabriela provided exceptional service and information making my U-Haul experience a smooth 10/10 ! Je les recommanderais à n'importe qui.

Évaluation :

5

The staff were wonderful and VERY customer service oriented. Job well done.

Évaluation :

5

Everything went smoothly.

Évaluation :

5

Everything was great

Évaluation :

1

The truck was all beat up the door was barely able to close there was cigarette butt's all over the truck reaked of cigarettes they did not clean the truck whatsoever the staff at the desk was also rude. Will not recommend this location

Évaluation :

5

Excellent customer service!

Évaluation :

1

My experience was awful. I rented two 6 x 12 enclosed trailers. I picked the enclosed trailers because it was lightly raining and I didn't want my belongings to get wet. Well, one of the trailers had a hole in the top! It leaked black liquid all over my white furniture, permanently staining some items. I will think twice before renting here again.

Évaluation :

1

Better roadside service

Évaluation :

5

I am always pleased with the service at this uhaul location, and with uhaul in general.

Évaluation :

5

Great service

Évaluation :

5

Staff was super friendly and helpful

Évaluation :

1

If you don’t wait for the receipt they over charge and i left the gas at the same spot … stopped on gas station before arriving

Évaluation :

5

Absolutely nothing to improve, Ashley was super friendly, knowledgeable, and proficient in her job. I was in and out with my trailer rental and purchased a few extra items and the entire process was super smooth. Thanks to Ashley for all the help… she's truly an asset to the company.

Évaluation :

5

Excellent customer service.

Évaluation :

5

Extremely patient, helpful and professional! Went out of their way to help me with key cards and unit access. 100 % recommend this business!

Évaluation :

4

Unhooking a trailer and trying to lift it off your vehicle yourself is not the smartest thing to have customer do, could get hurt.

Évaluation :

2

Roof leaked ruined my stuff mold and mildew on a lot of stuff watter damage to a cherry wood dresser bowed out the drawers close stink not happy after 2 years of service glad I paid for the insurance every month

Évaluation :

5

Excellent customer service!

Évaluation :

5

The staff in the Wilkes-barre store are awesome, knowledgeable and helpful. They go above and beyond to be helpful

Évaluation :

5

The U-Hail staff at the Mundy Street location are amazing. They have consistently provided excellent customer service and always made me feel welcome. This team makes this business shine. I highly recommend this U-Haul location to anyone who is looking for a moving and storage company.

Évaluation :

5

Excellent

Évaluation :

1

I had my unit broken into and was never even contacted. I lost out on a few thousand dollars of parts for my car

Évaluation :

4

Only issue was that local U-haul office did not answer the phone due to end of month and short staffed. Unable to confirm storage space reservation through local store. But it turned out to not be an issue as counter confirmation was easy for truck and storage space.

Évaluation :

5

Very helpful,staff was great 👍

Évaluation :

4

The storage unit is great! However the truck was not what I paid for. One corner leaked and it was horrible for driving.

Évaluation :

5

Been there 6-7 yrs. Will you miss Me? Always clean and perfect climate.......

Évaluation :

5

Na

Évaluation :

5

Just needs a elevator the steps hurt me going up and down with my kidney disease, Plus my lungs hurt due to my asthma.

Évaluation :

5

Please provide a storage facility near Sharon, CT. We still need your services but the closest storage is about 1 or 2 hours away. 梁 The storage we used in Wilkes Barre, PA was an awesome experience.

Évaluation :

5

Customer Service is outstanding. I don't know the gentleman's name, but EVERYTIME I came in he was very pleasant….Thank You

Évaluation :

5

Id like to thank the staff at the Wilkes-Barre office for their protection and serenity I got knowing that this office was there to handle any issues especially when the weather was bad ( my lot was open to the elements) they reached out and when I needed help with my property they lending a hand and a heart! Thank you for being human!!

Évaluation :

5

It was a storage space. No issues.

Évaluation :

2

The storage facilities were extremely small for over $125. I ended up getting 2.

Évaluation :

5

The people were great. A+

Évaluation :

5

All’s Well that Ends Well. Management and staff very professional.

Évaluation :

5

Staff was very nice.

Évaluation :

2

Access was incredibly difficult from the outside and no one would answer the intercom or take a phone call while trying to gain access. A few of my antique pieces sustained moisture damage while in storage. The staff were just incredibly rude and uncaring. The lights would go out constantly when I was trying to consolidate items in the storage unit and I'd have to step out in the hall again for the lights to come vack on. I would NOT recommend this facility to anyone. It was not a good experience and I am relieved to be done with UHAUL of Wilkes-Barre!!

Évaluation :

3

Right next to my project and that couldn’t have been more convenient.

Évaluation :

5

Staff was very helpful knowledgeable and caring Ty so much to the staff

Évaluation :

5

While it was well lit, the lights were movement sensitive and there were times that my height wasn't enough to register- and i'd walk half the length of the hall before they were activated. if i was inside the unit itself i'd have to use a flashlight to find anything inside because there was no lighting in the bigger units. as well as all the lights would go out on me if i didn't pop out every so often to show movement. i'd also recommend a way to get heavier object up there stairs with a small lift on one end or another- more for convenience of those who can't get help. also the units on the end that swing open and block the stairs is difficult to work with as well, maybe swap the hinges so stairwells don't get blocked by doors. only other problem was for larger objects maneuvering them around some angles were kind of difficult but not completely impossible.

Évaluation :

5

Easy to get in and out. Front desk employees are very helpful. Paid $100 month.

Évaluation :

5

It was great and my mom can from jersey city to help me and she was amazed how everything was well connected with the storage and everything in one spot I’ll definitely recommend you guys thank you so much with all the help.

Évaluation :

1

I was not able to gain access to my unit because the card was not working nor the pin would work I was there for over an hour with the staff trying there best to solve the issue but nothing worked. U-Haul need to upgrade there system because this is a very old problem since I started 3 yrs ago and still the system always has a problem giving access

Évaluation :

4

I found several sharp objects like screws, metal, etc which could puncture a tire driving in front of the storage unit. I picked them up and threw them away. Other than that,all seemed well.

Évaluation :

1

When I was in the hallway the first time to move in my legs were covered in fleas from another storage unit. The best things about my experience was that I experienced the infestation prior to moving my belongings into the facility, at this time the prevenative measures worked from bringing the bugs into my home, and that a refund was provided.

Évaluation :

4

Nice ppl

Évaluation :

4

I reserved a outside storage unit and when I arrived they told me the only a indoor unit. I explained that the representative on the phone ensured me that a outside unit was available. Since the one that was offered to me was insufficient for my needs I had to locate a storage facility away from my desired location and rent it.

Évaluation :

5

Staff was very helpful and friendly

Évaluation :

5

It is very rare for me to give 5 stars to anyone for anything however as a Business owner I am well aware of the importance of feedback From customers. I have dealt with several of the u-haul locations In the area however my experience with this particular location is that they went above and beyond what I could have Ever expected. I believe the woman I spoke to more than once was the manager, I had a few small issues On my part And questions concerning my property Over the 8 months it was there. each time she politely and professionally answered my questions and solved my issues with 100 % satisfaction I can honestly say I have Absolutely nothing negative to say about this location Or the people in charge they're of. These days it seems everything is a hassle and Takes twice as long as it should But I am grateful knowing If I need anything it will be a quick and pleasurable experience With one less thing to worry about. Sincerely Michael Petsko

Évaluation :

4

Question 1 proper lighting was a outdoor storage

Évaluation :

5

Vehicle provided was sub-standard.

Évaluation :

5

The two lady’s and the guy where great and definitely love the team work nice and fast but I was the one acting all slow I’m sorry lol I couldn’t even find the button for the water and then the guy help it was right in front of me it was to funny but definitely great business.

Évaluation :

5

Friendly, helpful and very convenient... rented a truck and storage unit in approx. 30-40 minutes, and thats after being shown the example units and upgrading our original order. Truck return after hours was very easy also... took 3 pictures and dropped keys in lockbox.

Évaluation :

1

Bad costumer service

Évaluation :

2

Ashley I believe her name was, she acted a bit stuck up, when I asked questions she tried to talk in circles like I was an idiot thinking she was slick. She had told me her words exactly if I return the truck with a certain amount of gas I will receive a refund of $75. When I had put $30 in the tank and went to get my refund she then lied and said I'll just be receiving a $5 refund. She then proceeded to say if I didn't fill it up I then would be charged $75 which she didn't say when I first went to pay for everything. It also stated in the paperwork I received and the screenshot I took from you that I would only have to pay $30 if I didn't fill up the tank to where you guys wanted. Either way she was deceitful, a but rude and your company and paperwork needs to get in order. As well as your training. I'm five months pregnant and I wasn't in the mood to go back and forth with her at that moment. I instead was going to contact HR regarding this bs. She also charged me for an amount of mileage unknown to me when she had asked me I told her I wasn't sure then looked it up to tell her. She had already put it in without waiting. This whole process was ridiculous and a waste of my money when I could've went to somewhere that wasn't uhaul and gotten more respect, better service, the products I actually wanted for a much MUCH cheaper price! I will be emailing this to an hr email and j do expect an email back.

Évaluation :

3

There was a wet spot in our storage unit, no lock was left behind like we were told so we then had to go get our own, and I’m very surprised there is no elevator or something to help move heavy things to the second floor.

Évaluation :

5

Payment issues should have frustrated me but the rep that helped me did everything to get my card to credit card to work and the fact I couldn't find my driver's license....got my spot and the stress is gone!!

Évaluation :

2

Was told there were no units available so I drove several miles to another location. They went online and reserved a unit from the original location. Had to register twice because I lost the screen when I went to check a phone number. Was given a code but didn't explain how to use 2 different keypads. Eventually was given a swipe card to use. Was not told to ask for one. Eventually it all worked but more difficult than it needed to be.

Évaluation :

4

Overall I would say 4,5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4,9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.