Customer Reviews for U-Haul Moving & Storage of Williston

Évaluation :

4

First, you should answer customers' phone calls. Not everything is obvious on the website. And working through a regional or national call center doesn't cut it. Secondly, as there are only two main centers in Burlington that install trailer hitches and neither allow folks to wait, it's a huge inconvenience for folks who are coming from away (where there are no locations that do installations) not to be able to wait.

Évaluation :

3

STILL HAVE NOT RECEIVED FINAL STATEMENT. WHEN VAN WAS RETURNED, THE "SYSTEM WAS DOWN". CLERK SAID I WOULD RECEIVE IT BY EMAIL NEXT DAY. STILL NOTHING, TWO DAYS LATER.

Évaluation :

3

I would recommend this one over the Burlington store. Had bad service at that one and ended up reserving one by telephone from this site. I feel like the ap was difficult to use also and was charged more than quoted for long distance trip.

Évaluation :

5

Wonderful staff, excellent facilities

Évaluation :

5

All of my experiences wit the Williston UHAUL staff have been positive. One recommendation I would make is to periodically clean the moving carts as they have seen a lot of wear and tear since the facility opened. Most of them have dirt, paint, other stains on them. I know a lot of care is put into cleaning the trucks and trailers that are rented out and it takes staff time to maintain the facility, but it would be nice to see that the carts get a quick wash from time to time. Thank you for having a space that is clean, well-lit, and secure!

Évaluation :

2

Didn't read notes and double charged my card so instead of being on a relaxing camping trip I gotta call and take care of that today. You guys owe me 140 bucks.

Évaluation :

4

Each time I've come there's been a line of people waiting for service - that's my only negative. It was clean and fully stocked with supplies.

Évaluation :

5

Manager was friendly and very knowledgeable.

Évaluation :

5

The mini truck kinda smelled....but other than that, I wanted a a bigger pick up, and wasn't available till 6:00 and that didn't work for me

Évaluation :

1

We were not told until we drove across the country and had 7 u-boxes shipped that this location would only deliver two u-boxes per day, meaning that we could not hire movers unless we wanted to pay them for four separate days. Having this information ahead of time would have helped us make a better decision regarding our move. The delivery date was listed as ONE day when I made the reservation, not FOUR. Very shady business behavior.

Évaluation :

5

What could be a better storage space rental than one on the first floor that is climate-controlled ? U- Haul Storage Facility is superior in every way. The staff is super-friendly and helpful; there are carts of different sizes to accommodate your move- in or move-out. Incredibly, l was able to secure a storage unit when they are in such high demand. I was impressed with the security of the facility and pleasant experience my daughter had when she rented a unit. So , it paved the way to my renting a storage unit as well. Because of various delays and "hiccups" , l found that U-Haul was flexible with several unavoidable delays at my end , and were so accommodating with date changes and then time changes on top of it. I was pleasantly surprised and relieved that staff (not only over the phone, but in person), readily worked with me . Everything is efficient , clean and organized. The ease of renting a unit and a truck are "user-friendly" on-line. I cannot say enough good about this brand new U-Haul facility in Williston, Vermont.

Évaluation :

5

Computer system was not running right the day I was there so things were behind. When I showed back up and car wasn't done the employee behind the counter dropped what he was doing and went and installed the hitch for me. Good customer service and friendly, particularly during a difficult day.

Évaluation :

4

customer service was awesome, I have been a loyal uhaul customer for many years and will continue as the service is good the facility is clean and the rental options are many!!

Évaluation :

5

I have nothing to suggest as far as improving. You guys are doing a great job. Merci.

Évaluation :

4

Quick and easy drop off!

Évaluation :

5

You guys were so easy to work with. My car broke down and took 2+ weeks to fix. Every time I added more days to my rental the person(s) I talked to made it quick and easy. Just what I needed in a time of stress. I only wish I could keep that rig. I loved it! Keep up the great work!

Évaluation :

4

Drop-off seemed a bit haphazard. Still don't have a "final bill", so I'm hoping there were no problems (there shouldn't have been).

Évaluation :

4

Truck dirty windshield was washed with a dirty rag. Still waiting for emailed invoice

Évaluation :

4

Gas was open

Évaluation :

2

Damage done to cable and sensor in my car because employer who installed hitch was not familiar with my car brand.

Évaluation :

5

You need to hire some staff especially at peak pick up periods.my o ly complaint is that I scheduled a pick up for a specific time and then had to wait almost 30 minutes while “walk ins” were helped. Not a very fiar system and one that is irritating especially when service was scheduled ahead.

Évaluation :

5

Marco, one of the employees at the Williston, VT location, is an outstanding representative for U-Haul. He went above & beyond to help me lock my storage unit when the bolt was jammed.

Évaluation :

5

The only thing I didn't like was the U-Haul at crashed when I was checking out.

Évaluation :

5

Everything was just fine and dandy

Évaluation :

5

Uhaul is the best and easy to use!

Évaluation :

5

Notify customers when there is a change in installation date.

Évaluation :

5

Drop off via uhaul app very easy/smooth!

Évaluation :

5

Great place for storage, very convenient and easy to get to from UVM. Perfect place for college summer storage.

Évaluation :

5

the tire sensor light kept coming on even though the tie was o.k.. this should /needs to be taken care of. otherwise the vehicle was in very good condition, easy to handle, smooth ride. even though it was loaded had a lot of get up and go.

Évaluation :

5

The truck had almost 100k miles and sounded like it had an exhaust leak.

Évaluation :

1

We requested our UBox to be available 24hrs in advance and we received email confirmation that it would be ready. When we showed up the following day, it was not ready. In fact, we were told by the staff to go out into the parking lot and try and find it, "that its like a treasure hunt." We were the only costumers there at that point and we couldn't find anyone outside to help us. When we went back inside, the staff who were just sitting there talking amongst themselves, did not offer to help us, they kept directing us back outside saying someone would be there to help. Finally the manager got involved but couldn't find our account box number because the staff had already closed out account and given me the receipt. Therefore, it took longer to find the box. We were not offered any kind of remorse, apology, anything. The lack of costumer service was ridiculous!

Évaluation :

5

Everything was great!!

Évaluation :

5

Very clean and temperature was great

Évaluation :

3

I wish folks would have called to confirm drop off and pickup (from the local location rather than Uhaul central). It arrived and was taken successfully though. I am also disappointed that I had to pay for a whole month of storage for 3 days because delivery date was three days after the auto pay.

Évaluation :

3

When I spoke to someone on the phone (not at Williston) they said that they would reserve a 2 box trailer for me so I could haul both boxes at the same time. They also collected a lot of information about my friend's truck to ensure it could haul the double trailer. When I got there, the location was out of double trailers which wasn't communicated which meant we had to do two trips and drive an additional 80 miles.

Évaluation :

4

Phone couldn't connect to Wi-Fi.

Évaluation :

3

Everything about the U-Haul was good except the move-out process. I reserved the storage unit on uhaul.com and the website made it seem like I was supposed to initiate move-out on uhaul.com as well. 8 days after I initiated move out, the request was still pending and I had to go in to the office to get it done. I tried calling multiple times but could never get through to anyone who could help me understand what the delay is. If I'd known that I needed to just go to the office, I would have done that the day I moved my stuff out.

Évaluation :

4

The problem I have with using this location is that there is no way to reach them directly to request when you want your U-Box brought back to location for unpacking. If you try to call you get through to a national center and they transfer you over and over and you can never talk to anyone who is in the location you need. They say they send them an email and they will call me but they never did. I had this problem both moving into it and moving out of it. You basically have to live locally and go in person to do anything. Extremely frustrating process since we live out of state. I would not use U-Haul again because of this issue.

Évaluation :

3

The person checking us out was high (on some kind of drug) and scattered.

Évaluation :

5

Friendly and the bed service.

Évaluation :

1

Over all U-Haul does a great job however giving me a truck missing 3 gallons of coolant and it over heating a lot and then I go to call the road side assistance number m-f only?!!!

Évaluation :

5

ONE COMMENT LIGHTS NEAR STORAGE UNIT AUTO SHUT OFF WHEN TRYING TO LOAD BELONGINGS INTO UNIT. SENSOR IS TOO FAR AWAY THINKS YOU NOT THERE AND LIGHTS GO OUT IN HALLWAY.

Évaluation :

2

GPS Could not find location and I had to call hotline to get in since nobody was answering the phone. Only one person working at the huge complex on a busy Saturday morning.

Évaluation :

5

My fantastic clerk tested the first trailer ligjts and they were horrible and too dim so he gave me another trailer that had good lights. - necessary to drive in Boston!!!!

Évaluation :

3

Both the location in Phoenix and Williston we found the person who managed the UBox warehouse to be exceptionally helpful and accommodating. Otherwise, the front office in both locations was fairly disorganized and the texts/emails we received for automated messaging didn't always match the situation and made things more confusing. There was someone in the Williston office though, named Marco, who was very kind and helpful.

Évaluation :

5

Way too understaffed resulting in longer than normal wait times.

Évaluation :

4

The public areas need to be cleaned regularly. There was broken glass, and quite a bit of trash covering the floors, especially in the garage unloading area. The guest use carts were all dirty, and some had damaged wheels.

Évaluation :

5

A criticism here. It would have been most helpful to reach this facility directly by phone. I needed to go out of my way to visit the facility first to get the information I needed, before finishing my task and then returning the trailer. A simple phone call directly to the site would have gotten me the information I needed rather than waiting on hold for a national site where the person I spoke with did not know the facility where my trailer was to be returned.

Évaluation :

5

The storage unit did not have the numbers painted on and need to be added.

Évaluation :

5

The whole access code check in check out thing was kind of confusing

Évaluation :

2

Rude staff, "confirmed reservations" constantly not honored. Glad to be done with them.

Évaluation :

4

All worked out nice thank you .

Évaluation :

5

Not a thing every thing and every body were great

Évaluation :

5

Great Service!

Évaluation :

5

Everything went well. Harley was great to work with.

Évaluation :

5

Friendly and very helpful! Love the new hitches for trailers that don't require twisting forever to release!

Évaluation :

3

You need to employ more staff to keep the lines and wait times down. We waited over 40 minutes to get our vehicle that we already reserved weeks ago. This was on top of the van we reserved not being available and having to take a box truck instead.

Évaluation :

5

Very helpful and friendly person unhooked my trailer very promptly

Évaluation :

5

Everything was Perfect!

Évaluation :

1

We drove the truck for a total of 16 miles and we're charged for 151 miles. The truck was also only 2 gallons low on gas and we were charged a $42 fee. When contacting the U-Haul location we were told they couldn't refund the money because there wasn't a manager there. I'm very disappointed and disgusted with a kind of service and efficiency that was received at this location! I would not recommend to anyone

Évaluation :

5

Easy drop off. I was checked in before I had it unhooked from my truck.

Évaluation :

5

What a fantastic new location! Everything top notch!

Évaluation :

5

Marco knows his job and does it well

Évaluation :

5

experience was easy and efficient

Évaluation :

5

Easy drop-off. Friendly staff. The whole experience was better than I thought it would be.

Évaluation :

5

It is a brand new facility. Everything looks great. Very easy to navigate. What isn't easy and is very confusing, is the arm and disarm process. You shouldn't have to use two different boxes. Or the staff does not know how it works. Mh

Évaluation :

3

I dropped off the rental and handed over the key and was told that an email would be sent summarizing the completion details for the rental…nearly 24 hrs later I have not received the email and don't know the final charge nor the confirmation that the agreement is closed

Évaluation :

5

Fabulous and accommodating staff. Over and above in customer service!!

Évaluation :

5

I liked both employees that I had direct contact with.

Évaluation :

4

Only downside the storage unit handle wouldn't close enough to put lock on. Took an employee to fiddle with it to open and close.

Évaluation :

5

I especially like it because it is climate controlled

Évaluation :

5

Very easy move in!

Évaluation :

5

When I had to suddenly store my life it was so traumatic. Everyone and everything about my experience was so helpful and pleasant. Merci.

Évaluation :

5

I feel safe and secure about my unit, and I'm currently making a pile of things I'm now willing to add into my unit.

Évaluation :

5

We have a unit but have not moved in but the staff was excellent

Évaluation :

5

Vending machine

Évaluation :

5

Awesome facility with great staff. I highly recommend.

Évaluation :

4

One minor complaint. I tried to call, and when I couldn't get through I stopped on my way home from work total to the staff of the local storage facility. There was only one person working and it took a VERY long time for my turn to ask questions. The answer was basically "I can't do anything for you. Keep refreshing the web page." So basically the facility was understaffed, making it take an excessive amount of time even to get answers to a relatively simple question. If you had adequate staffing, I would give you 5 stars.

Évaluation :

2

Yard was never locked .... Only one person on the weekends took 45 minutes to close out my account. Only reason I use you guys is there's nobody else.

Évaluation :

2

Poor customer service!

Évaluation :

5

Everything was great. I was moved out on 5/17. I was having wifi issues so couldn't take the requested pictures, so I went back on 5/26 to try again and it worked.

Évaluation :

5

Outstanding facility and staff. Best, ever!

Évaluation :

5

The trailer from FL to VT was excellent. The storage facility exceeded my expectation. Thanks to all at U Haul!!

Évaluation :

4

Codes for check in check out were a little unclear

Évaluation :

5

Clean, security great, convenient. Like all places, sometimes short staffed, but friendly and accommodating. Merci

Évaluation :

4

The facility is great, exactly what I was hoping for and the communication clear and purposeful once we got acknowledged after waiting in an empty room for a bit. My one complaint is that not only was bathroom was out of toilet paper, the trash inside of the bathroom was overflowing so much that it was taller than the sink and spreading out onto the floor and there was what looked like blood smeared around the sink. Because it was beyond the state of average use we when we arrived we mentioned it to one of the agents that the bathroom was out of toilet paper. We were there several hours unloading from a cross country move and saw the agents leaving for the day having not addressed the restroom at all and it got progressively worse as our day went on. In need of some serious attention, please.

Évaluation :

1

I had a couple of interactions with staff that tainted my overall impression of the entire experience but that is all it takes.

Évaluation :

5

Was very nice !!!

Évaluation :

5

Very happy with trailer and unit. Thanks

Évaluation :

2

Reserved 1st floor 10 x 15 unit. Was given 2nd floor which isn't a huge deal but was given 2 units. A small one and 10 x 10. Not what I thought I reserved. Older gentleman at desk that checked me in wasn't very helpful nor friendly.

Évaluation :

5

We were astonished by this facility. Self storage Rockstars man!

Évaluation :

5

Outstanding facility!

Évaluation :

5

Clean and secure storage. Convenient access.

Évaluation :

5

Everything worked as planned. My only concern is that you can book a reservation, but that doesn't mean the trailer will be there, or that the storage space will be there when you need it. I reserved a 5 x 5 storage space, and then the day before leaving, I was told it wasn't available. Fortunately, I needed a 5 x 10 otherwise it would've been very inconvenient.

Évaluation :

5

Exceptional service.

Évaluation :

5

Security process for front door needs to be explained more. When to code in, do you need to code out, etc.

Évaluation :

5

Storage building was very clean and well lit, even the convenient bathroom was clean. Climate control is a bonus! Rolling carts, recycling home goods area nice. Unloading area handy and undercover if needed. Well done overall.

Évaluation :

5

Thank you for the excellent service. Harley was particularly marvelous and everyone was great.

Évaluation :

3

The desk staff are not accommodating. Show lack of effort, professionalism.

Évaluation :

5

Super helpful Burlington staff! Offered us a discount since the size we reserved online was not available. Very clear directions and an easy transfer of things to store.

Évaluation :

5

I wish the building allows 24/7 access.

Évaluation :

5

The Williston VT UHaul site was great both times I needed them. I also decided to use one of their climate control 10X10 storage units. Very clean, easy to access and the General Manager and his work team were great! Merci.

Évaluation :

5

I chose U-Haul because of brand recognition

Évaluation :

5

Love the new facility. So modern. Workers are very helpful. They could use extra person to help them as they were extremely busy.

Évaluation :

5

Excellent staff. Facilities were exceptional

Évaluation :

5

Marco was so helpful! I sang recommend this place highly enough.

Évaluation :

3

The guy who signed me up there didn't notice my storage unit reservation at first that I made via phone two days prior. Then I told him how to capitalize my info. when he typed it in. Nobody knew how to link my account there with my online account that I made a day or two prior, either.